Jobs Companies Universal Business Team Customer Success Executive

About this Customer Success Executive role at Universal Business Team

Universal Business Team · Onsite · Ellon, Scotland, United Kingdom

  • Salary: £30,000 to £35,000 (Negotiable Depending on Experience)
  • Office-based role with free parking
  • Free lunch and seriously good coffee!
  • 23 days holiday plus bank holidays (and extra 2 Days for length of service), plus your Birthday off – because you deserve it!
  • Employee bonus scheme (GBS) that looks after you.
  • An incredible culture where people are valued, change is welcomed, and everyone has a voice.

Recruiting on behalf of an amazing company with fantastic growth plans and a culture you’ll want to be part of!

Are you a natural people person who loves helping customers and making things happen? Want to join a vibrant, close-knit team where no two days are the same? If you’re full of energy, have a sharp eye for detail, and want to work somewhere with a brilliant culture and big ambitions, this could be the perfect role for you!

The Role:

You’ll be the heartbeat of the Customer Success team – the go-to person for all enquiries, orders, and customer interactions. From smaller orders to big-ticket projects, you’ll handle it all with flair and care.

  • Manage customer communication across email, phone, WhatsApp, and live chat.
  • Process orders with precision and speed.
  • Work closely with the projects team to keep everything running smoothly and on time.
  • Bring warmth and personality back into customer service – no robotic replies here!
  • Join a small but mighty team of four, connected with a wider family of 10-12 colleagues.
  • Enjoy a flexible, friendly office environment with core hours roughly 7/8 am to 4/5 pm, and early finish on Fridays at 3 pm.

Who You Are:

  • A superstar communicator with excellent phone and email manners.
  • Obsessed with detail and delivering the best customer experience.
  • Someone who thrives in a fast-paced, changing environment and loves finding better ways to do things.
  • Bonus points if you know a bit about construction – but it’s not essential!
  • A self-motivated, vibrant personality who’s ready to step up and shine.

This isn’t just a job - it’s a chance to be part of something special. If you’re ready to bring your energy, passion, and attention to detail to a company that’s going places, we want to meet you!

Ready to apply to Universal Business Team?
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About Universal Business Team

Universal Business Team (“UBT”) is a global enterprise spanning 19 countries across the United Kingdom, Europe, North America, Central America and Australasia. UBT, headquartered in Sydney, Australia, is a diversified business consultancy that supports clients with business-advisory and group-buying services with the objective to help businesses develop a competitive edge.

UBT was launched in 2009 in response to the Global Financial Crisis to support client organisations that were either in distress or looking to improve their competitiveness and financial performance. Currently, UBT turns over $500M (AUD) and has aspirations for significant growth over the next three to five years. A recent decision was made to bring four separate global regions together under the one global brand and leadership team.

UBT’s business advisory services comprise corporate training, consulting, recruitment, accounting, and group buying services. UBT facilitates leadership and business excellence for our client’s in their respective industries. Through the group buying function, UBT nurtures mutually-beneficial relationships between member businesses and world-leading providers of business goods and services. The outcome to which we strive is a “win-win” for small-to-medium enterprises and big business alike.

UBT provides services and products to approximately 3,000 independent, family-owned businesses globally with combined annual revenues exceeding $12B (AUD). The majority are small to medium sized enterprises with typical annual revenue ranges between $5m-$20m. However, there are also some larger businesses with annual revenues in the range of $100m-$250m.

UBT supports clients by providing products, services and support designed to increase their profitability and growth. The after-tax profits generated by UBT are reinvested into community initiatives, predominantly through schools and charities.,

UBT Recruitment are an Equal Opportunities Employer. We will apply a rigorous, objective selection process using non-discriminatory criteria, as far as possible on behalf of all the businesses we recruit for.
To view our policy in full please contact uk.recruitment@ubteam.com

See all jobs at Universal Business Team →

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