About this Hire Desk Controller role at Universal Business Team
Our client is a well-established, family-run SME based in Royal Wootton Bassett, Wiltshire. With over 28 years' experience as an independent plant, tool and equipment hire company, they have built a strong reputation for delivering excellent customer service and reliable hire solutions.
As they continue their exciting growth journey, they are looking to recruit an experienced Hire Desk Controller to join their expanding team.
Please note: Previous experience within the plant, tool or equipment hire industry is essential.
As a Hire Desk Controller, you'll be the first point of contact for their customers, ensuring a professional and efficient service from enquiry through to off-hire.
Key responsibilities include:
- Managing incoming hire enquiries by phone and email.
- Preparing quotations and processing hire orders.
- Coordinating deliveries, collections and transport.
- Liaising with customers, drivers and workshop staff.
- Maximising hire opportunities and identifying upselling opportunities.
- Ensuring hire contracts and customer records are maintained accurately.
- Building strong, long-term relationships with customers.
- Delivering excellent customer service at every stage of the hire process
Requirements
- Proven experience working on a hire desk within the plant, tool or equipment hire industry.
- Excellent customer service and communication skills.
- The ability to work in a busy, fast-paced environment.
- Strong organisational skills and attention to detail.
- Good IT skills and experience using hire management software.
- A positive attitude and the ability to work well as part of a team.
Benefits
- £30,000–£32,500 per annum, depending on experience.
- Company pension.
- Paid annual leave.
- Ongoing training and development.
- Genuine opportunities for career progression within a growing business.
- A friendly, supportive team and modern working environment.
7.00am-5pm Monday to Friday, plus every other Saturday (these hours are currently in review)
If you're an experienced Hire Desk Controller looking to join a business with ambitious growth plans, we'd love to hear from you.
