Grade: L1

Location: Islamabad

Last date to apply: 27 August 2026

What is Specialist HLR & VAS Operations?

Are you an experienced HLR & VAS Operations professional with a passion for leveraging the latest digital technologies and Artificial Intelligence to optimize network performance and enhance customer experience? We are seeking a talented and proactive Specialist HLR & VAS Operations to join our dynamic team. In this intermediate-level role, you will be instrumental in bridging traditional network operations with cutting-edge digital and AI-driven solutions, contributing directly to our network's efficiency, reliability, and future-readiness.

Main tasks include day-to-day Operation & Maintenance of HLR & VAS Network, Customer complaints handling (corporate & commercial), configuration management, troubleshooting, interaction with Internal and external stakeholders and vendor support teams for ongoing issues, project and upgrades.

The role reports directly to the Manager HLR/VAS Planning & Operations and has 12 people reporting directly into it.

What does Specialist HLR & VAS Operations do?

·       HLR & VAS System Management: Perform day-to-day operations, maintenance, configuration, and troubleshooting of HLR, HSS, SMSC, Smart Care /CEM, and other Value-Added Services platforms.

·       Performance Optimization & Monitoring: Proactively monitor network performance, identify bottlenecks, and implement solutions to ensure optimal service delivery and availability for HLR & VAS platforms.

·       Digitalization Initiatives: Identify opportunities to automate routine operational tasks within HLR & VAS through scripting (e.g., Python, Perl) and automation tools, driving efficiency and reducing manual effort.

·       Data Analysis & Reporting: Extract and analyze operational data (using SQL/Oracle or similar tools) to generate insights for performance improvements, capacity planning, and identifying areas for digitalization. Prepare comprehensive reports on network health, performance, and the impact of digital initiatives.

·       Incident Management & Resolution: Take ownership of incidents, troubleshoot complex issues related to HLR & VAS, and coordinate effectively with internal teams and external vendors for timely resolution and Root Cause Analysis (RCA).

·       Process Improvement: Contribute to the continuous improvement of operational processes by proposing and implementing digital tools and methodologies.

·       Documentation: Maintain accurate and up-to-date documentation for network configurations, operational procedures, and digital solution implementations.

·       Collaboration: Work closely with cross-functional teams including Network Planning, IT, Product Development, and Customer Support to ensure seamless service delivery.

·       Staying Current: Keep abreast of the latest advancements in HLR/VAS technologies, digitalization trends, AI/ML applications in telecom, and relevant industry best practices.

JazzWorld is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.

Requirements

What are we looking for and what does it require to be Specialist HLR & VAS Operations?

We are looking for someone who has already worked for VAS & HLR Operations with hands on experience on SMSC, Anti-spam and firewalls or HLR/HSS. Must have good configuration and troubleshooting skills. We are also looking for someone who has excellent communication & leadership skills to be able to promote the department and technology portfolio with professionalism, maturity, and a balanced, holistic view of any competing viewpoints and last but not the least, the candidate must be a good team player.

·       Proven HLR & VAS Operations Specialist: In-depth knowledge of GSM & Messaging Call Flows, IP Protocols, and Signalling, with strong troubleshooting skills.

·       Digitalization & Automation Acumen: Practical experience in process automation/simplification, including scripting with Python, Perl, or JavaScript.

·       Data Analysis Skills: Proficiency in SQL/Oracle for data extraction and query writing, along with familiarity with data visualization tools like Tableau or Power BI.

·       Foundational AI/ML Understanding: Basic knowledge of Artificial Intelligence and Machine Learning concepts, particularly their application in network operations (e.g., predictive analytics, anomaly detection).

·       Modern Network Awareness: Familiarity with cloud platforms and virtualization concepts.

·       Strong Soft Skills: Demonstrated drive for results, excellent communication and presentation abilities to convey complex ideas clearly, and a balanced, holistic viewpoint when collaborating.

Benefits

Why join JazzWorld?

As a certified Top Employer, JazzWorld reflects workplace standards benchmarked against leading global organizations, demonstrating our commitment to creating an environment where people can thrive and perform at their best. Our teams are driven by the belief that every JazzWorld employee should be inspired to live better every day, enabled by forward-looking leadership, an open culture, meaningful work, and continuous opportunities to learn and grow.

Our core values - Customer Obsession, Truthful, Innovation, Collaboration, and Entrepreneurial shape how we think, decide, and lead. They encourage us to challenge convention, act with accountability, work as one team, and create solutions that truly matter for our customers and communities.

As Pakistan's largest digital operator, JazzWorld serves over 100 million through connectivity, digital services, financial inclusion, entertainment, and insurance. Joining us means being part of transformation at a national scale; expanding access, unlocking opportunity, and building a more connected digital future.

At JazzWorld, everything we do is rooted in one shared ambition. This purpose defines how we work, the progress we enable, and the difference we strive to make every day a Better Life For All.