Title: Stream Head Prepaid Segments
Grade: L3/L4
Location: Islamabad
Company: JazzWorld

Shape the future of prepaid growth by turning customer intelligence, AI, and hyper-personalization into smarter experiences and measurable commercial impact.

What You’ll Own:

• Customer Segmentation & Personalization: Own prepaid segmentation, micro-segmentation, and hyper-personalization strategies across customer value, lifecycle, behavior, and needs.
• Advanced Analytics & AI: Lead AI-driven use cases including propensity, churn, uplift, predictive segmentation, Next-Best-Action, and willingness-to-pay, working closely with Data Science and Analytics teams.
• Growth & Monetization: Identify opportunities to improve ARPU, retention, cross-sell, upsell, engagement, and overall base health through data-driven interventions.
• Customer Intelligence: Turn GSM and digital engagement signals into actionable customer insights and targeted strategies.
• Experimentation & Measurement: Establish KPIs, A/B testing, cohort analysis, and performance measurement to assess commercial impact.
• Cross-Functional Leadership: Orchestrate collaboration across CVM, GSM, Commercial, Product, Digital, Data, and external partners to deliver high-impact initiatives.
• Team Leadership: Lead and develop a small team, building capabilities in segmentation, personalization, analytics, and customer intelligence.
  
  
  What Success Looks like:

• A strong, data-driven prepaid segmentation strategy that continuously evolves with customer behavior.
• Increased adoption and effectiveness of personalization and Next-Best-Action initiatives.
• Advanced analytics and AI translated into measurable growth, retention, engagement, and monetization outcomes.
• Improved visibility of customer value, churn risks, revenue opportunities, and base health.
• A strong culture of experimentation, insight-led decision-making, and customer-centricity.
• Effective collaboration between Commercial, CVM, Product, and Data/Analytics teams.

Requirements

You May Be a Strong Fit If You Have:

• 8–10 years of experience in Customer Analytics, CVM, Segmentation, Growth Strategy, Digital Products, or Commercial Analytics.
• Strong understanding of GSM revenue analytics, ARPU, churn, subscriber lifecycle, and prepaid base management.
• Practical understanding of AI and advanced analytics, including propensity, churn, uplift, predictive modeling, and Next-Best-Action.
• Experience leading analytics/AI projects end-to-end through Data Science, Technology, Product, or external partners.
• Strong exposure to customer segmentation, personalization, experimentation, cohort analysis, and customer intelligence.
• Familiarity with Power BI, Tableau, Looker, Mixpanel, Firebase, Google Analytics, or similar platforms.
• Strong commercial acumen, strategic thinking, stakeholder management, problem-solving, and business storytelling skills.
• Experience in Telecom, Fintech, Digital Ecosystems, or Consumer Technology will be preferred.
• Bachelor’s or Master’s degree in Business, Analytics, Computer Science, Economics, Engineering, or a related discipline.

Benefits

Why JazzWorld

JazzWorld is building Pakistan’s next-generation digital services platform.

Here, you will build products and solutions that solve real problems at national scale. The reach of Jazz Telco, combined with shared capabilities across connectivity, transactions and identity, gives builders the power to take an idea from zero to tens of millions.

You will not simply run what already exists. You will create what comes next—turning ambitious ideas into products, products into businesses and businesses into category leaders.

Build. Scale. Learn. Repeat.

As a certified Top Employer, JazzWorld is committed to global workplace standards and an inclusive environment where diverse talent can thrive and perform at their best.

Apply by: 05 October 2026