À propos de ce poste Senior ServiceNow Consultant chez Cprime
SUMMARY:
What you will do:
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Technical Implementation & Delivery: Lead hands-on development and implementation across core platform applications, custom scoped apps, and portal experiences following best practices.
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Requirement Translation: Translate functional and business requirements into scalable technical solutions across ServiceNow product lines such as ITSM, CSM, HRSD, ITOM, SPM, or custom App Engine solutions. Core Platform Engineering: Write, test, and debug complex Server-side and Client-side scripts, Script Includes, Business Rules, Flow Designer flows, Integration Hub actions, Workspace components, and UI Policies.
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Integrations: Design, build, and maintain REST/SOAP API integrations between ServiceNow and external enterprise systems, cloud platforms, and middleware tools.
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Portal & UI Development: Develop, customize, and maintain Employee Center and CSM Service Portals, including custom widget development, Unified Taxonomy configuration, dynamic pages, and search optimization.
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Quality & Best Practices: Adhere to platform standards for code quality, scoped app architecture, CMDB data integrity, CI/CD alignment, and upgrade-safe extensibility (minimizing unnecessary customizations).
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Technical Leadership & Peer Mentorship: Conduct peer code reviews, assist in technical design discussions, troubleshoot complex issues, and mentor junior developers and consultants on engineering best practices.
Core technical skills:
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Strong hands-on proficiency in JavaScript, Server-side & Client-side scripting, HTML, CSS, Angular Provider, REST/SOAP web services, and API-led integrations.
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In-depth understanding of Now Platform mechanics, including Data Model design, ACLs and security models, Update Sets/App Repository, Flow Designer, and IntegrationHub.
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Experience delivering solutions across core ITSM and at least two additional product lines (e.g., CSM, HRSD, ITOM, ITAM, SPM, or App Engine).
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Solid understanding of platform performance optimization, upgradeability, and out-of-the-box (OOTB) capability preservation.
Employee Center and CSM portal expertise:
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Employee Center: Hands-on experience configuring Employee Center experiences, including Unified Taxonomy, Dynamic Topic Pages, Mega Menus, Curated Experiences, Quick Links, and search configuration.
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CSM & Service Portal: Hands-on experience building portal experiences using Service Portal and Configurable Portal widgets, page creation, widget configuration, and Portal Data Lists.
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Widget Strategy: Proficiency in widget strategy—utilizing OOTB base widgets, cloning widgets for controlled enhancements, and writing custom HTML/CSS/Client Script/Server Script widgets when required.
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Portal Search & Navigation: Practical knowledge of portal search configuration, User Criteria, content targeting, and performance tuning for high-traffic portal pages.
Portal-specific responsibilities:
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Architect employee self-service experiences that support multi-department discovery through taxonomy, dynamic pages, targeted content, and consolidated task visibility.
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Architect customer and partner self-service portals that prioritize case creation, case tracking, knowledge deflection, contextual lists, and configurable portal widgets.
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Establish standards for portal page models, widget reuse, naming conventions, content governance, search tuning, analytics, and extensibility.
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Guide teams on trade-offs between out-of-box Employee Center capabilities and custom Service Portal development for CSM or specialized service experiences.
Qualifications and Skills:
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7+ years of hands-on ServiceNow development, configuration, and implementation experience.
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Proven track record as a Senior Developer or Technical Lead on enterprise ServiceNow engagements.
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Strong experience in custom app development, third-party integrations, and Service Portal / Employee Center builds.
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Practical knowledge of software development lifecycle (SDLC), Agile practices, and update set / application repository release management.
Leadership & behavioral traits
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Strong technical problem-solving skills with a focus on delivering clean, maintainable code.
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Clear verbal and written communication skills to articulate technical solutions to peers and technical leads.
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Collaborative team player capable of guiding junior team members and handling technical execution independently.
Certifications:
Preferred
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Architecture Excellence accreditation, where relevant to current CTA pathway requirements.
Strongly desired
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Certified System Administrator (CSA).
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Certified Application Developer (CAD).
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Two or more Certified Implementation Specialist (CIS) certifications aligned to major product lines such as CSM, HRSD, or ITSM.
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Architecture Excellence accreditation, where relevant to current CTA pathway requirements.
