Summary:

The Senior Property Manager is responsible for leading the management of a premier, high-profile mixed-use property in Boca Raton, Florida. This position ensures the long-term success of the property by providing the highest level of customer service to tenants and maintaining the appearance of the property to CP Group standards.

Essential Responsibilities:

Customer Service/Tenant Interface:

• Ensure all CP Group customers and tenants know you can assist them in their real estate needs
• Ensure timely collection of rents from tenants due per lease agreements with persistent follow up on delinquent payments, while maintaining tenant satisfaction of property management service
• Perform regular property inspections to guarantee that services are performed at the appropriate level of exceptional standards
• Oversee with office team move-in process to tenant’s satisfaction
• Visit tenants regularly and maintain a positive, productive, and professional relationship
• Complete documents pertaining to lease administration and coordinate all required activities
• Assist with tenant renewals, expansions and contractions including coordination of move-outs

Property Inspection and Maintenance:

• Regularly inspect and evaluate all building components, equipment, systems and grounds to ensure that the appearance and operation of the properties meet Company standards
• Ensure coordination of routine services and 3rd party vendors and emergency response activities
• Work with Chief Engineer and other team members to proactively develop, enhance and maintain emergency procedures and preventive maintenance programs
• Maintain tenant request/contact logs and ensure requests are responded to in a timely fashion
• Monitor and review preventive maintenance programs   

Work Orders & Contracts:

• Fully utilize the work order system, as it relates to your portfolio, to ensure that tenant service calls are handled to 100% customer satisfaction
• Work with team to ensure that bids are obtained from various vendors and help select appropriate vendor to perform work
• Oversee to ensure that work performed by contractors is performed timely and appropriately
• Oversee that service contracts are administered and renewed as needed. 
• Meet Company requirements regarding bidding and insurance levels
• Ensure the portfolio you are assigned meets/exceeds all Company internal audit standard requirements

Budgets/Financial Control:

• Prepare and execute annual operating budgets; actively participate in the capital planning process
• Oversee purchasing for supplies and services in accordance with annual budget and within spending limits and guidelines
• Approve all payable invoices
• Prepare monthly operating reports to clients and report on budget vs. actual operating variance
• Manage collection of accounts receivable and tenant default situations
• Develop scopes of work for capital projects, bid all work, and coordinate the execution of these projects

Tenant Improvements:

• Work on tenant improvement construction projects and tenant renovations, including review of blueprints with Chief Engineer
• Regularly obtain estimates for proposed interior tenant improvement construction projects, in support of the leasing team
• Provide required project status updates and participate in tenant improvement reviews
• Coordinate progress meetings and/or project planning to stay within schedules and on budget
• Manage job cost/tracking sheets, punch lists and close out projects

Activity and Status Reports:

• Oversee property activities and tenant relations
• Ensure all managed sites are operating according to state and local building codes
• Ensure emergency evacuation procedures and life safety systems are updated and in effect
• Develop required updates and summaries of property activities and tenant relations

Management & Leadership:

• Ensure all managed sites are operating according to state and local building codes
• Determine property staffing requirements; hire and train staff accordingly
• Supervise property staff according to overall company policy
• Set employee goals and objectives; communicate and monitor progress
• Develop staff to maximize potential
• Monitor staff performance including performance reviews
• Delegate work duties to staff to attain objectives
• Allocate use of available resources
• Monitor and assist staff with work duties and projects
• Evaluate current business processes and systems
• Plan and implement procedures and systems to maximize operating efficiency
• Establish and maintain controls
• Responsible for the achievement of property productivity and quality goals
• Additional duties as assigned

Qualifications:

• Demonstrated commitment to customer service and a track record of exceeding customer expectations
• Self-starter with highly effective independent work skills that can function effectively within a team environment
• Excellent time management and organizational skills with a proven ability to meet deadlines
• Ability to work collaboratively within a diverse team of assertive personalities
• Capable of delivering results on time, on budget
• Strong negotiation skills
• Project Management experience
• Working knowledge of construction processes and AIA contracts, RFI’s, change orders, invoice processing, drawings, specifications and terminology
• Well-developed analytical, interpersonal and communication (both written and verbal) skills
• Proficiency with Microsoft Office software
• Valid drivers’ license and personal transportation
• CPM, CFM or RPA designation and state real estate license a plus
• 5-10 years of property management experience with demonstrated track record of success. (Class A Office experience preferred)
• Must successfully complete background screening

CP Group is an Equal Opportunity Employer