À propos de ce poste Senior Product Enablement & Adoption Manager chez Black Cloak
As Senior Product Enablement & Adoption Manager, you make sure members adopt and stay engaged with BlackCloak over time so they realize its full value. You own post-sale product launches, manage member programs, and lead strategic projects. Your work helps new and core features land with members, enables our teams to deliver a better member experience, and drives stronger renewal and expansion.
Reports to: VP of Value Enablement
What You Will Do
-
Product launch (post-sale): Develop and manage the post-sale launch process, from team enablement through member rollout, in partnership with Marketing, Product, and Operations
-
Adoption: Craft and execute strategies that move members from first use to regular use
-
Member-facing initiatives: Expand the channels and methods we use to educate members on all features, products, and services available on their current plan or an upgraded plan
-
Internal enablement: Enable post-sale teams to support and position the value of each product or tool release
-
Strategic projects: Lead key initiatives that drive value realization for our members
How Success Is Measured
-
Launches go live on time, with a team that’s ready to support and position their value
-
Adoption of new and core features grows, and members get there faster
-
Engagement (utilization) grows over time, not just at launch
-
Engaged members renew at higher rates (shared goal)
-
Product gets regular insight from member feedback
What You Need to be Successful
-
5+ years in product marketing, customer enablement, or a similar role
-
A track record of launches that drove real adoption
-
Confidence presenting to enterprise-level clients
-
Strong writing skills and comfort with data
-
Willingness to travel (about once a month)
-
Nice to have: experience in cybersecurity and/or with executive clients
