Sobre este puesto de Senior Product Enablement & Adoption Manager en Black Cloak
As Senior Product Enablement & Adoption Manager, you make sure members adopt and stay engaged with BlackCloak over time so they realize its full value. You own post-sale product launches, manage member programs, and lead strategic projects. Your work helps new and core features land with members, enables our teams to deliver a better member experience, and drives stronger renewal and expansion.
Reports to: VP of Value Enablement
What You Will Do
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Product launch (post-sale): Develop and manage the post-sale launch process, from team enablement through member rollout, in partnership with Marketing, Product, and Operations
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Adoption: Craft and execute strategies that move members from first use to regular use
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Member-facing initiatives: Expand the channels and methods we use to educate members on all features, products, and services available on their current plan or an upgraded plan
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Internal enablement: Enable post-sale teams to support and position the value of each product or tool release
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Strategic projects: Lead key initiatives that drive value realization for our members
How Success Is Measured
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Launches go live on time, with a team that’s ready to support and position their value
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Adoption of new and core features grows, and members get there faster
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Engagement (utilization) grows over time, not just at launch
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Engaged members renew at higher rates (shared goal)
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Product gets regular insight from member feedback
What You Need to be Successful
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5+ years in product marketing, customer enablement, or a similar role
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A track record of launches that drove real adoption
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Confidence presenting to enterprise-level clients
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Strong writing skills and comfort with data
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Willingness to travel (about once a month)
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Nice to have: experience in cybersecurity and/or with executive clients
