C.H. Robinson is seeking a Gateway Agent to join our global forwarding division. In this role, you will be responsible for executing all size or types of consolidations. They are a role model of knowledge, experience, hard work ethic, supporter of business goals and objectives with excellent customer service skills and professionalism.

At C.H. Robinson, we believe that in-person collaboration is key to driving innovation and achieving success. In this role, you will work on-site with your peers five days a week, fostering creativity and producing impactful results through face-to-face interactions. Experience the full benefits of teamwork and immediate collaboration in a vibrant and engaging workplace.

Responsibilities:

The duties and responsibilities of this position consist of, but are not limited to, the following:

Maintain Operational Excellence:

• Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo

• Initiate, prepare, process and assemble all required documentation for air, LCL or FCL shipments

• Ensure documentation is accurately processed, distributed and released to the carrier, customers and agents in a timely manner

• Apply industry knowledge and critical thinking to adapt processes/create solutions in response to challenges both internally and externally

• Execute/Coordinate tasks and mentor others on how to execute the consolidations to meet all SOP requirements

• Create, maintain, and update shipments in Navisphere, ensuring accurate data

• Coordinate and problem-solve on complex consolidations

• Coach and train others

• Ensure a high-level of data integrity within the shipments

Facilitate Relationships:

• Communicate clearly, timely, and effectively with CHR offices, Agents, and Outside Vendors

• Act as a key contact and subject matter expert

• Promote a positive working relationship for all team members

• Act as a resource and expert to the department, branch, and network on consolidation requirements & process initiatives

• Monitor consolidation trends and its impact to our processes and operations

Other Activities:

• Ensure SOPs are maintained and adhered to

• Make recommendations to improve or implement technology solutions to recognize efficiencies and improve net revenue

• Other duties or responsibilities as assigned according to the team and/or country specific requirements

Required Qualifications:

Required:

• High school diploma or GED

• Minimum 3-5 years of Global Forwarding industry experience

• Advanced proficiency in Microsoft Office Suite of programs

Preferred Qualifications:

Preferred:

• Associate’s or bachelor’s degree from an accredited college or university

• Knowledge or coursework in Supply Chain, Logistics, or International Business

• Strong prioritization, multi-tasking skills, and high level of flexibility as priorities and needs change daily

• Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs

• High level of attention to detail

• Ability to work in a fast-paced and deadline-driven office environment

• Proactive, ambitious, hardworking, and analytical mindset

• Values a diverse and inclusive work environment

Benefits
• EPF contribution 15%
• Group Health Insurance 
• Flexible Benefit (Dental treatment or Optical purchase) 
• Birthday Leave