About this Senior Gateway Agent role at C.H. Robinson
C.H. Robinson is seeking a Gateway Agent to join our global forwarding division. In this role, you will be responsible for executing all size or types of consolidations. They are a role model of knowledge, experience, hard work ethic, supporter of business goals and objectives with excellent customer service skills and professionalism.
At C.H. Robinson, we believe that in-person collaboration is key to driving innovation and achieving success. In this role, you will work on-site with your peers five days a week, fostering creativity and producing impactful results through face-to-face interactions. Experience the full benefits of teamwork and immediate collaboration in a vibrant and engaging workplace.
Responsibilities:
The duties and responsibilities of this position consist of, but are not limited to, the following:
Maintain Operational Excellence:
Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo
Initiate, prepare, process and assemble all required documentation for air, LCL or FCL shipments
Ensure documentation is accurately processed, distributed and released to the carrier, customers and agents in a timely manner
Apply industry knowledge and critical thinking to adapt processes/create solutions in response to challenges both internally and externally
Execute/Coordinate tasks and mentor others on how to execute the consolidations to meet all SOP requirements
Create, maintain, and update shipments in Navisphere, ensuring accurate data
Coordinate and problem-solve on complex consolidations
Coach and train others
Ensure a high-level of data integrity within the shipments
Facilitate Relationships:
Communicate clearly, timely, and effectively with CHR offices, Agents, and Outside Vendors
Act as a key contact and subject matter expert
Promote a positive working relationship for all team members
Act as a resource and expert to the department, branch, and network on consolidation requirements & process initiatives
Monitor consolidation trends and its impact to our processes and operations
Other Activities:
Ensure SOPs are maintained and adhered to
Make recommendations to improve or implement technology solutions to recognize efficiencies and improve net revenue
Other duties or responsibilities as assigned according to the team and/or country specific requirements
Required Qualifications:
Required:
High school diploma or GED
Minimum 3-5 years of Global Forwarding industry experience
Advanced proficiency in Microsoft Office Suite of programs
Preferred Qualifications:
Preferred:
Associate’s or bachelor’s degree from an accredited college or university
Knowledge or coursework in Supply Chain, Logistics, or International Business
Strong prioritization, multi-tasking skills, and high level of flexibility as priorities and needs change daily
Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs
High level of attention to detail
Ability to work in a fast-paced and deadline-driven office environment
Proactive, ambitious, hardworking, and analytical mindset
Values a diverse and inclusive work environment
Equal Opportunity
C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.
Benefits
• EPF contribution 15%
• Group Health Insurance
• Flexible Benefit (Dental treatment or Optical purchase)
• Birthday Leave
