Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

Join Medtronic Commercial IT Sales Enablement team based in Petaling Jaya, Selangor, Malaysia. This role partners closely with Sales, Marketing, Commercial Excellence, and cross-functional stakeholders across Australia and New Zealand to optimise commercial technology platforms, enhance sales processes, and drive adoption of digital capabilities.

As a trusted advisor, you will help shape and deliver technology-enabled solutions across platforms including Salesforce, integrated applications, Agentforce, Ai powered solutions to improve commercial effectiveness, user experience, and business performance. This is a hybrid role based in Petaling Jaya, Selangor.

As a Salesforce Enablement Specialist, you will serve as a key partner between commercial teams and technology functions, helping to maximise the value of Medtronic's sales technology ecosystem. You will identify opportunities to improve processes, drive digital transformation initiatives, optimise Salesforce capabilities, and support the successful adoption of technology solutions that enable sales teams to work more effectively and efficiently.

 

Primary Responsibilities

• Partner with Sales, Commercial Excellence, and business stakeholders to identify opportunities to improve customer-facing processes through technology-enabled solutions.
• Act as a subject matter expert for Salesforce Sales Cloud, Service Cloud, Agentforce, and related commercial technology platforms, providing strategic guidance and functional expertise.
• Lead requirements gathering, solution design, and business process optimisation initiatives that enhance sales effectiveness and user experience.
• Drive the adoption and continuous improvement of commercial technology solutions through stakeholder engagement, change management, training, and user enablement activities.
• Facilitate Agile ceremonies including sprint planning, reviews, retrospectives, and stakeholder workshops to support successful project delivery.
• Collaborate with technology, development, and vendor teams to deliver scalable solutions, integrations, and system enhancements aligned to business priorities.
• Monitor platform utilisation, user adoption, and business outcomes to identify opportunities for continuous improvement and increased value realisation.
• Stay informed of emerging Salesforce capabilities, digital technologies, and industry best practices to recommend innovative solutions that support commercial growth.

 

Required Qualifications

• Bachelor's Degree with a minimum of 4 years of relevant experience, or an Advanced Degree with a minimum of 2 years of relevant experience in commercial technology, CRM, business systems, sales operations, or a related field.
• Experience supporting and optimising CRM (e.g. Salesforce) platforms, including Sales Cloud and Service Cloud, within a commercial or customer-facing environment.
• Experience partnering with business stakeholders to define requirements, improve processes, and deliver technology solutions that support commercial objectives.
• Experience working within Agile delivery environments and using tools such as Jira.
• Demonstrated stakeholder management, communication, and project coordination skills across cross-functional teams.

Preferred Qualifications

• Salesforce Administrator, Salesforce Consultant, or related Salesforce certification.
• Experience with Agentforce, Salesforce integrations, or broader customer engagement technologies.
• Experience within medical devices, healthcare, life sciences, pharmaceuticals, or a highly regulated industry.
• Experience leading digital transformation, CRM optimisation, or commercial technology projects.
• Knowledge of reporting and analytics tools such as Tableau or Power BI to support adoption and business decision-making.

 

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

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Recruitment Fraud Alert 

We are aware of phishing scams targeting job seekers. Please keep the following in mind: 

Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses. 

Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate. 

If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments. 

If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at AskHR@medtronic.com. 

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

 

 

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This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).