Located in:

The duties include, but are not limited to:

• Greeting patients and verifying/inputting demographic information into Practice management system.
• Collecting and inputting all valid licenses and insurance information.
• Collecting and posting all co-payments and payments made at time of service.
• Maintaining/organizing patient documents/files
• Answering phones, scheduling appointments, taking messages
• Reconciling co-pays and time of service payments collected daily
• Filing/labeling/sending outbound and inbound faxes
• Maintain confidentiality and use discretion when handling patient’s medical records and information.
• May perform charge entry process.
• Completing referrals for a specialist
• Prior authorization requests from patients and/or providers
• Filing any/all paperwork
• Rooming patients when checked in and provider is ready to treat the patient
• Performs miscellaneous job-related duties as assigned

Qualifications or Education, Training and Experience

• High School graduate or equivalent. Computer literacy required.
• 1-2 years of previous customer service/data entry, administrative/office management/clerical experience required.
• Experience of working in the health or other public sector organization desired
• EMR/EHR experience, Athena preferred

Knowledge and Skills/Expected Competencies
 

• Ability to maintain confidential information
• Knowledge of HIPAA compliance
• Ability to clearly communicate medical information to professional practitioners and/or the general public.
• Excellent organization, prioritization, follow up, analytical and time management skills with ability to handle multiple priorities and deadlines.
• Good interpersonal skills, sense of urgency, being proactive and ownership for one’s work.
• Dependable, with strong work ethic and extremely high degree personal integrity.
• Ability to deal with multiple interruptions on a continual basis that must be met with a friendly exchange with others.
• Helpful and constructive view of working with others to achieve positive outcomes.

The compensation range for this position is $18.00/hour– $22.00/hour. Compensation is based on the level and requirements of the role. 

Salary within our ranges may also be determined by your education, experience, knowledge, skills, abilities, and location, as required by the role, as well as internal equity and alignment with market data.