Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

The Lead CDH Implementation Consultant leads complex Consumer-Directed Health (CDH) implementations for large and strategically important employer clients. Serving as a senior client-facing advisor and CDH implementation expert, this role translates client objectives and plan designs into scalable, operationally sound solutions and drives execution from solution design through launch and transition to ongoing service

In addition to leading client implementations, this role serves as an internal authority on CDH implementation strategy and best practices, providing guidance to implementation teams and cross-functional partners on how CDH solutions should be designed, implemented, and integrated within broader Workplace Solutions engagements

What You Will Do

• Lead complex, high-profile Consumer-Directed Health (CDH) implementations for large and strategically important employer clients, maintaining accountability for implementation strategy, client outcomes, risks, key decisions, and successful delivery
• Serve as a senior advisor to clients, consultants, brokers, and business partners, providing expertise on CDH plan design, implementation requirements, operational considerations, and solution capabilities
• Translate complex client requirements and benefit plan designs into scalable implementation strategies encompassing system configuration, eligibility, contributions, funding, data integration, testing, and ongoing administration
• Provide CDH implementation leadership across multi-product Workplace Solutions engagements, identifying dependencies, coordinating cross-functional workstreams, and influencing stakeholder decisions
• Anticipate and manage implementation risks, complex design challenges, and nonstandard client requirements, recommending solutions and escalating strategic decisions when appropriate
• Lead implementation readiness, user acceptance testing, launch, post-implementation stabilization, and transition to ongoing client service operations
• Serve as an organizational subject-matter expert in CDH implementation strategy, best practices, and operational readiness
• Provide guidance and education to implementation, operations, product, sales, and relationship-management teams on CDH solutions and implementation requirements
• Identify and recommend improvements to CDH implementation processes, tools, standards, and methodologies to improve scalability, operational efficiency, and client outcomes

What You Will Bring

• Bachelor's degree in a related field or equivalent professional experience
• Six or more years of experience in Consumer-Directed Health (CDH), employee benefits, client implementation, benefits administration, financial services, healthcare benefits, or a related field
• Demonstrated experience implementing Consumer-Directed Health solutions, including Health Savings Accounts (HSAs), Flexible Spending Accounts (FSAs), Health Reimbursement Arrangements (HRAs), commuter benefits, lifestyle accounts, or comparable employer-sponsored benefit programs
• Experience leading complex, multi-workstream implementations for large or sophisticated employer clients
• Strong knowledge of CDH plan design, eligibility, contributions, funding, benefits administration, data integrations, and operational requirements
• Demonstrated ability to translate complex client requirements into implementation strategies and coordinate technical and operational stakeholders
• Experience consulting on complex or nonstandard implementation requirements, managing risks, resolving issues, and influencing decisions across multiple stakeholders
• Strong client-facing communication, facilitation, stakeholder management, and relationship-management skills, including the ability to communicate complex CDH concepts to technical and nontechnical audiences
• Demonstrated experience serving as a subject-matter expert, developing implementation best practices, and guiding cross-functional teams

What Will Set You Apart

• Experience leading integrated implementations involving multiple employee benefit products or workplace solutions
• Experience with eligibility file processing, employer payroll integrations, data mapping, file testing, or electronic data interchange (EDI)
• Knowledge of applicable HSA, FSA, and HRA regulatory and administrative requirements
• Experience developing implementation playbooks, standardized processes, or scalable delivery methodologies
• Experience mentoring implementation professionals or advising teams on complex solution design and delivery

***Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa currently, including CPT/OPT.***

What we offer you

We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance.

• Medical, dental, vision and life insurance
• Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
• Tuition reimbursement up to $5,250/year
• Business-casual environment that includes the option to wear jeans
• Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
• Paid volunteer time — 16 hours per calendar year
• Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
• Business Resource Groups (BRGs) –  BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all.

Base Salary Range

The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.

Equal opportunity employer •  Drug-free workplace

We are an equal opportunity employer with a commitment to diversity.  All individuals, regardless of personal characteristics, are encouraged to apply.  All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law. 

***For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment, will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.***

Job Posting End Date at 12:01 am on:

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