The Opportunity

We are looking to hire a Product Manager to join Adobe's Digital Employee Experience (DEX) organization and help scale our Document Cloud Customer Zero program!
 

Customer Zero serves as the bridge between Adobe's internal users and product teams, helping Adobe become its own best customer. This role will transform real-world product usage into actionable product insights, roadmap influence, adoption strategies, customer stories, and measurable business outcomes.
 

As a core member of the team, you will work closely with Product Management, Product Marketing, Engineering, Sales, Customer Success, and executive collaborators to ensure that customer feedback drives valuable product updates and increased business benefit.
 

The ideal candidate combines strong product management fundamentals with operational excellence. They are equally comfortable driving long-term strategy, influencing senior partners, and rolling up their sleeves to complete programs, pilots, and adoption initiatives.
 

In this role, you will help build the future of Document Cloud Customer Zero while growing Adobe's ability to learn from, validate, and improve its products through internal usage!
 

What you'll do

• Partner with Product, Engineering, Development, and Product Marketing teams to influence product strategy using insights from internal customer usage.
• Lead day-to-day Customer Zero activities and cross-functional initiatives from concept through execution, ensuring the programs remain scalable, balanced, and aligned with organizational goals.
• Translate customer feedback, adoption trends, and business needs into actionable roadmap recommendations.
• Lead validation efforts for new features, betas, and central initiatives.
• Influence planning and roadmap discussions with key collaborators and partner teams.
• Manage Customer Zero projects within Acrobat Studio, PDF Spaces, Acrobat Sign, AI-enhanced experiences, and forthcoming Document Cloud developments.
• Expand and mature the Customer Zero Champions Program.
• Develop, document, and maintain high-impact use case libraries and success stories.
• Lead internal enablement programs, presentations, workshops, and demonstrations.
• Define, track, and communicate success metrics tied to adoption, engagement, product value, and business outcomes.
• Build executive-ready reporting, presentations, and recommendations for leadership.
   

What you need to succeed

• Bachelor's degree in Business, Computer Science, Engineering, or equivalent professional experience.
• 5+ years of Product Management experience supporting enterprise software, SaaS platforms, or digital workplace technologies.
• Experience leading complex cross-functional initiatives across multiple organizations.
• Excellent communication, presentation, and executive storytelling skills.
• Experience developing adoption strategies and driving organizational change.
• Strong analytical and problem-solving capabilities.
• Demonstrated ability to influence without authority and cultivate positive relationships across teams.
   

Preferred

• Experience with Customer Zero, beta programs, customer advocacy, product validation, or product incubation programs.
• Knowledge of Adobe Acrobat, Document Cloud, e-signature solutions, APIs, AI-powered products, or enterprise collaboration tools.
• Passion and curiosity for AI and optimizing workflows with its use.
• Familiarity with product telemetry, adoption analytics, and customer feedback systems.
• Experience supporting enterprise-scale deployments and governance models.

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours. 

Let’s Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [email protected].

AI Use Guidelines for Interviews:
Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.

Expected Pay Range:

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans.  Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices:

California:

Fair Chance Ordinances

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.

Colorado:

Application Window Notice

If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.

Massachusetts:

Massachusetts Legal Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.