Who we are:

At Trail Appliances, we are committed to providing our customers with unparalleled customer service, competitive pricing, and expert advice. We pride ourselves on our strong family values and collaborative work culture that values respect, integrity, diversity, passion, and laughter. These values have helped us build a reputation as an industry leader.

The position:

As an Installation Coordinator, you will play a key role in ensuring a seamless customer experience by coordinating product installations and supporting our Costco partnership. Reporting to the Service Manager, you will be responsible for scheduling installations, handling customer inquiries, and working closely with sales teams to facilitate a smooth process. Additionally, you will manage Costco program documentation, ensure accurate invoicing, and oversee post-installation record-keeping.

What we offer:

We offer excellent training, competitive benefits, and the support you need to succeed, including mentorship and ongoing growth opportunities. If you're passionate about customer service and looking for more than just a job, apply today to become part of our talented and high-performing team! We provide:

• Health & dental benefits
• Personal care days 
• Statutory holidays off 
• Employee & family assistance program 
• Staff incentives and rewards
• Employee discounts 

What you’ll be doing:

• Efficiently schedule product installations, verify charges, manage rescheduling, and collaborate with sales teams to address installation queries.
• Pull necessary permits, maintain accurate records, and prepare detailed installer runs, including work orders, spec sheets, and required payments.
• Handle customer inquiries, respond to install requests within 24 hours, and ensure customer concerns are addressed professionally.
• Assist Sales Consultants with Costco paperwork, facilitate installation bookings, process invoices, and track completion certificates.
• Generate reports, track installation data, and manage post-installation paperwork to ensure timely payments and order completion.

What you need to be successful:

• Proven success in a customer-focused work environment.
• 2+ years of experience in booking and/or client service, preferably in the service or retail industry.
• Strong work ethic, punctuality, and attention to detail.
• Ability to collaborate across departments to resolve issues effectively and promptly.
• Excellent oral, written, and typing communication skills.

Availability:

This is a full-time position and will require you to be available:

Monday to Friday from 8:30am to 5:00pm

What to expect from us:

• Application review: Once you apply, our team will review your application and let you know whether you will be moving forward.
• One-way video interview: If selected, you’ll be invited to complete a short one-way video interview at your convenience.
• In-person interview: Successful candidates will be invited to a second interview with our team.
• Final decision: We’ll make a final decision and give you a call to let you know the outcome.

We value diverse perspectives and are committed to creating an inclusive workplace. If your skills and experiences align with this role, we encourage you to apply and join us in delivering exceptional service.