Reporting to both the VP, Growth & Go-to-Market, Head of Behavioral Insurance Canada and the Head of Product and Pricing, Individual Insurance Canada, the individual will provide diverse and advanced administrative support. In addition, the incumbent will utilize technical and business knowledge, company policies and practices and overall organizational awareness to support and communicate on behalf of executives.  

Position Responsibilities:

• Within established guidelines, provides advanced administrative support to executives, proactively managing details and taking action whenever appropriate.
• Manages assigned projects and priorities, ensuring tasks are completed accurately and within established timelines.
• Facilitates effective communication between executives and a broad range of internal and external stakeholders.
• Coordinates and delegates follow-up actions related to executive commitments, monitoring progress and keeping the executive informed of key updates.
• May prioritize telephone calls and meeting requests, responding whenever possible using judgment on potentially urgent matters. 
• Prioritizes and summarizes contents of incoming materials, e.g. mail, reports, articles, competitor packages requiring knowledge of operations, an understanding of pertinent individuals involved, protocols, actions required, timelines, signature authority required, compliance and regulatory mandates.
• Schedules meetings and prepares agendas. 
• Provides day-to-day office coordination and serves as a key resource for staff, addressing operational and administrative needs as they arise.
• Regularly interacts with other internal and external executives to obtain and furnish information. 
• Uses a variety of applications and tools to prepare reports, spreadsheets, presentations, and other professional documents.
• Arranges and coordinates travel and meeting schedules, including travel agendas and meeting schedules.
• Completes expense reports and maintain detailed records of expenses. 
• Works with others to ensure efficiency of the administrative and support functions. 
• May oversee or collaborate on special projects or initiatives. 

Required Qualifications:

• Bachelor’s degree preferred 
• High School diploma and advanced secretarial certificate 
• 7 plus years of related secretarial or administrative assistant experience 
• 5 – 7 years of related experience 
• Proficiency in all MS Office applications 
• Broad understanding of the organization’s policies and practices Competencies: 

o   Activity Coordination

o   Business Partnering 

o   Prioritization

o   Service Delivery Effectiveness 

• Troubleshooting/Technical Support Decision Authorities: 

o   Prioritizing meetings, calls and situations for executive review 

o   Improving administrative business practices to increase effectiveness

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.