À propos de ce poste Customer Service Agent chez Revlon Corporate
At Revlon, we create beauty innovations for everyone that inspire confidence and ignite joy every day.
Breaking beauty boundaries is in our company’s DNA. Since its game-changing launch of the first opaque nail enamel in 1932 (and later, the first long-wear foundation), Revlon has provided consumers with high-quality product innovation, performance, and sophisticated glamour. Elizabeth Arden made waves as a woman-led beauty company in the 1920s. In 1931, Almay became the original hypoallergenic, fragrance-free beauty brand.
Today, Revlon resiliently continues its legacy as a leading global beauty company. Our diverse portfolio—which consists of some of the world’s most iconic brands and product offerings in color cosmetics, skincare, hair color & care, personal care, and fragrances—is sold around the world through prestige, professional, mass, and direct-to-consumer retail channels. These brands include Revlon, Revlon Professional, Elizabeth Arden, Almay, American Crew, CND, Cutex, Mitchum, Sinful Colors, Creme of Nature, Christina Aguilera, John Varvatos, Juicy Couture, Ed Hardy and more.
We honor our heritage, embrace change, and applaud diversity. We champion our employees and celebrate our consumers.
We are Revlon, together, transforming beauty.
The Customer Service Representative is responsible for executing the Order-to-Delivery process, supporting the Sales organization and acting as a key point of contact for customers to ensure a high level of service.
This role requires close collaboration with cross-functional teams to deliver operational excellence, monitor service performance, and drive continuous improvement initiatives.
Key Responsibilities
- Manage customer service activities to ensure an efficient and high-quality customer experience.
- Execute and monitor the Order-to-Delivery process for Iberian customers.
- Act as the primary point of contact for customer inquiries, requests, and issue resolution.
- Monitor operational KPIs, identify service inefficiencies, and implement corrective actions to improve performance.
- Collaborate closely with Supply Planning, Distribution, Finance, Sales, and Marketing teams to achieve business objectives.
- Maintain accurate customer and material master data to minimize complaints, returns, and credit notes.
- Support sales plans by providing accurate and timely information to relevant stakeholders.
- Contribute to process improvement initiatives aimed at increasing efficiency, service quality, and customer satisfaction.
Requirements
- Bachelor's degree in Business Administration, Supply Chain Management, or a related field.
- 2 to 4 years of experience in Customer Service within FMCG, Consumer Goods, Cosmetics, or similar industries.
- Experience working in a B2B environment.
- Good knowledge of customer service and order management processes.
- Proficiency in Microsoft Office applications, particularly Excel.
- Experience working with ERP systems such as SAP or JDE.
- Fluent English (C1 level).
Profile
- Customer-oriented approach with a strong focus on service quality.
- Strong organizational and problem-solving skills.
- Ability to manage priorities in a fast-paced environment.
- Effective communication skills and collaborative mindset.
- Continuous improvement orientation and attention to detail.
Applicant Data Protection Disclosure:
When you apply to a job on this site, the personal data contained in your application will be collected by Revlon Consumer Products LLC (“Controller”), and its operating affiliates. Revlon Consumer Products LLC's data protection officer is Monica Fahnhorst, who can be contacted at [email protected]. Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating, and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment.
Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Greenhouse is certified to the EU-U.S. Data Privacy Framework, which the European Commission has determined ensures an adequate level of protection – comparable to that of the EU – for personal data transferred from the EU.
Your personal data will be retained by Controller for three (3) years. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.