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Out-of-scope
Permanent, Full-Time

Work Location: Toronto West Office, Hybrid

Pay Range: $50,328 - $62,897
Posting Close Date: September 21, 2026

The successful candidate will be responsible for processing claims transactions; entering data into the General Insurance System (GIS); maintaining filing systems; and providing administrative support to the claims team.

Key Accountabilities

Note: This section is not intended to be an exhaustive list of duties and responsibilities – other duties and responsibilities may be assigned.

 Claims Support

• Opens and assigns new claims files. 

• Answers and returns phone calls and e-mail inquiries.

• Enters claims information into GIS and Guidewire   

• Orders reports for the claims department. 

• Processes windshield claims.

• Maintains up to date electronic notes.

• Processes Salvage cheques and invoices.

• Resolves routine administrative problems.

Customer Experience

• Ensures all inquiries are effectively dealt with in a timely manner.

• Ensures a high level of customer service is achieved and maintained.

Stakeholder Relationships

• Develops and maintains positive working relationships with claimants, insureds, brokers and service providers.

Leadership

• Actively contributes to and supports a culture of a high performing workforce.

• Participates in divisional succession plans, ensuring ongoing professional and career development and supports development in others.

• Supports a culture of leadership and accountability to effectively deliver on strategic and corporate strategies.

• Is actively committed to leadership development across the company, supporting team and workforce readiness through mentoring, training and developmental opportunities.

Corporate Management

• Enables the success of programs and policies that are in alignment with corporate, strategic and divisional strategies.

• Manages risk in area of authority.

• Ensures that the Health, Safety and Emergency Management Policy is applied in area of responsibility.

Education & Experience

• A one-year certificate from an accredited post-secondary education institution in a relevant field of study such as Business or Office Administration.

• One to two years’ experience in an office environment.

Knowledge, Skills and Abilities

• Knowledge of office procedures and office equipment.

• Knowledge of computers and Microsoft Word and Excel.

• Knowledge of claims procedures. 

• Knowledge of the principles and practice of insurance

Behavioural Competencies

Leader Level 2 -Applies (Self & Others)

• Accountability - Goes Beyond Basic Expectations to Implement Customer/Partner Focused Solutions

• Business Acumen - Applies Business Fundamentals and Thinks in Future-Oriented Terms

• Change Agility - Is Nimble; Shifts Gears Quickly and Comfortably

• Leadership - Leads Self and Others

At SGI, we are committed to a workplace where people feel respected, valued, and able to contribute fully. Through fair, consistent, and transparent people practices, we attract skilled talent with varied lived experiences and offer meaningful work, opportunities for growth, and a strong sense of belonging. Our commitment to reconciliation includes inclusive hiring practices that create meaningful opportunities for Indigenous peoples and support a workforce reflective of the communities we serve. Join us in building a culture where contributions are valued and shared success is shaped by our people. 

If you require an accommodation during the recruitment process, we invite you to submit your accommodation request to [email protected] and we will work through your request with you. All information received will be kept confidential.

Posting Close Date:

As you prepare to submit your application, and cover letter if applicable, please highlight the achievements that demonstrate why you're a great candidate for this role.