KPI Alignment & Definition: Partner closely with department heads across the organization to define, establish, and continuously refine core KPIs that align with overall company objectives.

Performance Monitoring & Reporting: Design, build, and maintain centralized KPI dashboards, performance tracking tools, and regular reports (weekly/quarterly/annual) for the Management Team.

Data-Driven Issue Identification: Continuously analyze cross-departmental performance data to proactively identify operational inefficiencies, anomalies, and underlying business issues.

Strategic Insights for Management: Act as an advisor to the Management Team (COO Office) by translating complex performance metrics into clear, actionable insights to support data-driven decision-making.

Operational Analytics: Serve as the primary BI point-of-contact within the Core Operations team, optimizing internal data processes to ensure management has real-time visibility into business health.

Experience: 2–5 years (or more) of experience in Business Intelligence, Data Analytics, Operations Analysis, or related roles—ideally in Tech / Financial Services / Web3 or rapidly scaling startups.

Data & Technical Literacy: High proficiency in SQL, advanced Excel, and BI visualization tools (e.g., Tableau, PowerBI, Metabase, etc.). You must be hands-on with data extraction and dashboard creation.

Stakeholder Management: Excellent interpersonal and communication skills. Proven ability to negotiate and collaborate with department heads to align on metrics, as well as present complex findings clearly to C-level leadership.

Business Acumen: Solid understanding of business operations. You aren't just pulling numbers; you understand the company’s products, business model, and what drives cross-functional success.

Problem-Solving Mindset: A proactive, results-oriented attitude with a sharp eye for detail. You are naturally curious and driven to dig deeper into the data to find out *why* a department is over- or under-performing.