End Date

Tuesday 29 September 2026

We Support Flexible Working – Click here for more information on flexible working options

Flexible Working Options

Hybrid Working

Job Description Summary

Advance the reputation of Lloyds Banking Group as the bank that helps Britain prosper through creation and delivery of innovative and creative communication plans that evidence effective storytelling, are fully integrated, multi-channel and build pride in the Group

Job Description

Manage relationships with important internal customers and act as their business partner, while taking guidance from senior colleagues. Manages a medium customer service area or several discrete customer service sections with guidance from senior colleagues, developing and delivering activities and solving complex issues to meet customer service standards. Conducts research using primary data sources and selects relevant information to enable analysis of key themes and trends. Identifies shortcomings and suggests improvements to existing processes, systems and procedures, then delivers a plan for a small element of a change management programme with guidance from a project/programme manager. Sets short term objectives and helps manage the performance of direct reports by working within performance management systems. Recommends ways to improve support for operations by changing policies, processes, standards and practices. Identifies and evaluates complex expertise-led solutions against a range of criteria to find the ones that best meet business needs. Develops and/or delivers elements of a strategic planning system with guidance from senior colleagues. Grows own capabilities by pursuing and investing in personal development opportunities and develops the capabilities of direct reports by working within existing development framework; provides specialised training or coaching in area of expertise to others throughout the organisation. Takes responsibility for delivering a prescribed budget for own area of the organisation and/or conducts complex analyses on budget progress in other areas while working within established systems. Develops and/or delivers a plan for significant aspects of communications with guidance from senior colleagues.