At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world.

Care to join the team?

Join our team as a Bookings Clerk at our Elizabeth Vale clinic on a permanent part time basis (2 days per week). This is an exciting opportunity to play an important role in supporting patients throughout their care journey while enjoying the flexibility to balance work with your lifestyle.

As a key link between patients, clinicians and support teams, you'll help coordinate appointments, deliver exceptional service, and ensure a seamless experience for every patient. If you're organised, customer focused, and passionate about making a difference, we'd love to hear from you.

More specifically, you will:

• Deliver a high standard of patient service, ensuring every interaction is professional, compassionate and supportive.
• Provide exceptional customer service both over the phone and in person.
• Work collaboratively within a multidisciplinary team to support positive patient outcomes.
• Respond to enquiries and resolve issues promptly, ensuring a seamless patient experience.
• Support the effective coordination of the patient journey through strong administration and communication.
• Book and confirm appointments for consultations, treatments, procedures and nursing reviews.
• Develop a sound understanding of oncology booking and treatment pathways.
• Promote a caring and efficient service while building positive relationships with patients and colleagues.
• Liaise with internal and external stakeholders, including clinical teams and imaging providers.
• Manage appointment schedules and proactively support clinic utilisation and workflow efficiency.

We're interested in hearing from people who have:

• Experience in an administrative or customer service role within a fast paced environment, with healthcare experience highly regarded.
• The ability to manage urgent matters and time sensitive appointments with accuracy and professionalism.
• Strong organisational, communication and stakeholder management skills.
• Proven ability to work both independently and collaboratively within a team.
• Experience using administration systems and Microsoft Office applications.
• A patient focused approach and commitment to delivering outstanding service.
• Flexibility, adaptability and a positive attitude.

Benefits of joining our team:

• Great work life balance with no night or late shifts.
• Ongoing training and professional development opportunities.
• Uniform provided following probation.
• Supportive and close knit team culture.
• Opportunity to work in a fast paced and purpose driven healthcare environment.
• Access to a range of employee benefits, including discounts and paid parental leave.
• Regular wellbeing initiatives, team events and community activities.
• Free and confidential wellbeing, financial, legal and counselling support for you and your family.

About GenesisCare
By joining GenesisCare, you will be joining a highly progressive and passionate team of healthcare professionals and support staff, united by a common purpose: to design care experiences that deliver the best possible life outcomes. The ambition for better cancer care that began our story, has grown into a passionate team of ~2,000 employees across 50 locations nationally. Join us to design better care and enjoy a career with purpose.

GenesisCare is committed to managing the risk of transmission of specified vaccine preventable diseases (VPDs). Certain roles may require the successful candidate to show evidence that they have been vaccinated against or are not susceptible to specified VPDs.

GenesisCare is an Equal Opportunity Employer.