[What the role is]

[What you will be working on]

You will be responsible for the following:

• Lead and manage a team of officers and outsourced contractors to ensure smooth service ceremonies, cremation processes and collection of cremated remains.
• Plan and coordinate maintenance, overhaul and repair works for cremators and auxiliary equipment to ensure equipment remains operational and service capacity is maintained.

• Supervise and deploy operations officers effectively, ensuring adherence to standard operating procedures and providing on-the-job guidance where needed.

• Manage contract administration, including operational and maintenance requirements, work orders, verification of completed works and payment follow-up.
• Handle public feedback, appeals and enquiries promptly and sensitively, including investigating issues, engaging stakeholders and preparing reports or recommendations where required.
• Support operations across Mandai Crematorium and Columbarium, Yishun Columbarium and Kranji State Cemetery, including rostered weekend and public holiday duties.

[What we are looking for]

The ideal candidate would possess the following qualities:

• At least 3 years of working experience in engineering, operations management, service management or a related field.
• Strong leadership, organisational and administrative skills, with the ability to supervise, coach and motivate staff.
• Meticulous, alert and able to pay close attention to operational details, especially in a sensitive service environment.
• Good communication and writing skills, with the ability to handle difficult situations tactfully and patiently.
• Proficient in Microsoft Office applications and able to multi-task effectively.
• Mature, independent and resourceful, with willingness to work in an after-death care environment.
• Able and willing to work beyond regular hours e.g. rostered weekends/public holidays, festivals, and emergencies.