Who We Are

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

Location & Flexibility

INDIA

Hybrid:
This is a hybrid role. This model requires the ability to work in a hybrid mode from our office in Noida/Bengaluru/Hyderabad (2 to 3 times/ week). Our office culture is designed to foster in-person innovation, collaboration, and connection with team members, local and visiting, from other global offices.

The Opportunity

We are looking for a seasoned, client-facing Principal Architect & Salesforce Practice Lead to join our leadership team in India. This is a high-impact role for a senior Salesforce professional who can combine deep architectural expertise with strong practice-building capability. The ideal candidate will be a hands-on architecture leader with proven experience in leading complex Salesforce transformation programs, guiding enterprise clients through solution decisions, and building high-performing delivery teams. In addition to driving architecture and delivery excellence, this individual will play a critical role in enabling, mentoring, and scaling the Salesforce practice in India.

This role requires a strong balance of strategy and execution. The selected candidate is expected to dedicate approximately 50% of their time to active project delivery as a lead architect, while also supporting practice development through capability building, solutioning, hiring, pre-sales support, and team enablement.

Responsibilities

• Lead architecture and solution design for complex Salesforce transformation programs across enterprise clients.

• Analyze business challenges through discovery, assessment, and stakeholder engagement, and translate them into scalable, future-ready Salesforce solutions.

• Bring clarity and structure to client decision-making by presenting solution options, trade-offs, architecture recommendations, and transformation roadmaps.

• Provide deep technical leadership across the Salesforce platform, including solution architecture, integrations, security, governance, scalability, and enterprise design best practices.

• Act as a hands-on architect on strategic engagements, contributing directly to architecture definition, governance, design reviews, and delivery oversight.

• Drive solution architecture across key Salesforce capabilities including Sales Cloud, Service Cloud, Experience Cloud, Salesforce Industries (any), OmniStudio, Platform customizations, and Integrations.

• Build and strengthen the Salesforce practice in India by establishing standards, reusable assets, governance frameworks, and delivery best practices.

• Mentor architects, developers, and consultants, and help create a strong internal talent pipeline through coaching, training, and capability development.

• Partner with leadership, sales, and delivery teams on pre-sales support, proposals, solutioning, staffing strategy, and strategic growth initiatives.

• Drive continuous improvement across delivery quality, technical standards, innovation, and team readiness.

Qualifications

• 10+ years of experience in Salesforce, CRM, enterprise applications, or digital transformation programs.

• Proven experience as a Salesforce Architect, Principal Architect, or Senior Solution Architect in a consulting or services-led environment.

• Strong expertise in Salesforce architecture, enterprise solution design, integrations, platform governance, security, and large-scale implementations.

• Hands-on experience with OmniStudio, including OmniScripts, FlexCards, DataRaptors, and Integration Procedures.

• Strong knowledge of Sales Cloud, Service Cloud, Experience Cloud, and custom platform development.

• Demonstrated ability to lead complex transformation initiatives while remaining hands-on in architecture and execution.

• Experience in building teams, mentoring talent, and enabling practice growth in an offshore delivery model.

• Strong client-facing consulting capability with the ability to engage senior stakeholders and lead strategic conversations.

• Good understanding of delivery models, effort estimation, pre-sales support, and solution shaping.

• Excellent communication, leadership, and stakeholder management skills.

Bonus Points

Industry Experience:

• Experience in one or more industry domains will be a strong advantage, especially:

• Communications, Manufacturing, Healthcare, Insurance, Banking/Financial Services, Retail, or High Tech.

• Candidates with prior experience architecting Salesforce-led transformation programs in these industries will be highly preferred.

Desired Certifications:

• Salesforce Certified Application Architect

• Salesforce Certified System Architect

• Salesforce Certified OmniStudio Developer and/or OmniStudio Consultant

• Salesforce Certified Platform Developer II

• Any Industry Cloud Accredited Certification is a plus

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

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