Skills & Qualifications:

• 5 to 8 (in India might be more like 8 to 12 years experience) years of experience in UX/UI or product design with demonstrated experience leading design initiatives and projects.

• A strong portfolio showcasing your expertise in product, UX/UI design, design research, design systems usage as well as your ability to design impactful and user-centred design solutions and your contribution to complex projects.

• Expert level proficiency in leading design tools such as Figma, and collaboration tools such as Miro as well as usability testing tools.

• Deep understanding of human-centred design principles, interaction design best practices, and usability. 

• Extensive experience working with and contributing to design systems. 

• Strong knowledge of usability and accessibility guidelines (WCAG). 

• Strong communication, collaboration and presentation skills, with proven ability to articulate design decisions and complex design concepts clearly.

• Experience working in Agile teams and ability to deliver high quality designs in a fast paced environment

About the Role

The Regional Payroll Operations Specialist is responsible for the independent execution, validation, and resolution of complex payroll activities across assigned countries or regions.

This role owns end-to-end resolution of payroll issues, including investigation, correction, stakeholder communication, and documentation. The Specialist applies statutory expertise, payroll controls, and data validation practices to ensure payroll accuracy, compliance, and audit readiness.

This is an individual contributor role with direct accountability for payroll accuracy, issue resolution, and compliance adherence within assigned scope.

Key Responsibilities

 Payroll Validation, Reconciliation & Sign-Off Support

• Perform detailed validation of payroll inputs, including earnings, deductions, taxes, and employee data changes, prior to payroll processing as necessary
• Execute pre- and post-payroll reconciliations, including gross-to-net validation, variance analysis, and comparison against prior periods as necessary
• Identify, investigate, and resolve data inconsistencies, calculation errors, and out-of-tolerance variances
• Validate payroll outputs against statutory requirements, employment agreements, and internal policies
• Provide documented validation and approval support for payroll sign-off, including clear audit trails of reviews performed
• Escalate identified risks, discrepancies, or compliance concerns prior to payroll finalization

Payroll Issue Ownership & Resolution

• Own end-to-end resolution of complex payroll cases, including root cause analysis, correction, and stakeholder communication
• Investigate issues related to incorrect pay, tax miscalculations, retroactivity, benefits deductions, off-cycle payments, and statutory reporting errors
• Perform manual calculations and adjustments where system outputs are incorrect or incomplete
• Coordinate corrections across payroll systems, HR systems, and external providers, ensuring alignment before processing
• Provide clear, written explanations of payroll outcomes, corrections, and impacts to internal stakeholders and employees
• Ensure all cases are fully documented, including root cause, resolution steps, and preventive actions

Statutory Compliance & Regulatory Execution

• Apply country-specific payroll laws, including tax regulations, social contributions, and reporting obligations, within assigned regions
• Validate payroll outputs to ensure compliance with local statutory requirements and filing obligations
• Prepare and provide supporting documentation for audits, regulatory reviews, and internal compliance checks
• Identify and flag non-compliance risks, incorrect statutory applications, or gaps in payroll execution
• Ensure required statutory corrections, adjustments, and filings are completed accurately and within required timelines

Cross-Functional Coordination & Dependency Management

• Partner with HR, Benefits, Finance, and Shared Services to obtain, validate, and correct payroll inputs impacting processing
• Coordinate with external payroll providers to investigate discrepancies, validate calculations, and ensure timely corrections
• Act as the point of contact for payroll escalations, ensuring alignment across all stakeholders involved in resolution
• Drive timely resolution by managing dependencies, following up on required inputs, and ensuring accountability across teams

Root Cause Analysis, Controls & Process Improvement

• Conduct root cause analysis on recurring payroll errors or systemic issues, identifying breakdowns in process, data, or controls
• Implement or recommend corrective actions, including process updates, validation checks, and control improvements
• Maintain and update Standard Operating Procedures (SOPs) to reflect current processes and statutory requirements
• Ensure all process changes are documented with clear control points and ownership defined
• Contribute to improving payroll accuracy, processing efficiency, and scalability through structured process enhancements

Regional Ownership & Language Support

• Own payroll operations for assigned countries or regions, including validation, issue resolution, and compliance alignment
• Apply region-specific statutory knowledge, payroll practices, and regulatory requirements in all payroll activities
• Provide support in local language(s) where required for employee communication, documentation review, and stakeholder interaction
• Ensure payroll practices align with regional legal requirements, cultural considerations, and operational expectations

Qualifications

Required

• 3–5+ years of experience in payroll operations, payroll processing, or payroll administration
• Hands-on experience supporting payroll across multiple APAC countries, with a strong understanding of regional payroll requirements, processes, and compliance considerations.
• Demonstrated experience owning and resolving complex payroll issues, including reconciliations and corrections
• Strong working knowledge of payroll calculations, tax application, and statutory compliance requirements
• Experience performing payroll validation, variance analysis, and reconciliation activities
• Proficiency in payroll systems and Excel (e.g., data analysis, comparisons, reconciliations)
• Ability to handle sensitive payroll data with accuracy, confidentiality, and attention to detail
• Strong analytical, problem-solving, and documentation skills

Preferred

• Experience of operating within a tiered payroll or shared services delivery model
• Exposure to multi-country or regional payroll operations
• Experience working with external payroll providers or vendors
• Payroll certification (e.g., CPP or equivalent, where applicable)

WHO YOU ARE:

As an Agile Project Manager at Zinnia Digital, you will be responsible for overseeing the successful completion of projects or programs within our technology organization. Partnering with the product team as well as cross-functional software engineering teams to ensure value delivery for stakeholders. Facilitating timeline and dependency management as well as budget understanding. Additionally, facilitating project team success and adherence to best practices.

WHAT YOU’LL DO:

• Day-to-day partnership with product management team.
• Plan and oversee multiple technology projects, ensuring they are aligned with overall timeline.
• Support dependency management processes.
• Exhibit exceptional organizational skills.
• Facilitate and adhere to PMO governance.
• Lead and manage projects at an executive level.
• Develop project plans, including project scope, schedule, budget, and resource allocation.
• Manage project teams, including cross functional engineers, QA, and other technical staff.
• Communicate with various stakeholders, including management, project sponsors, and clients, to ensure that project goals, timelines, and dependencies are understood and met.
• Participate and/or facilitate various ceremonies such as backlog refinement and planning.
• Leverage Agile experience to increase team throughput, transparency, and collaboration.
• Identify and manage project risks, including developing contingency plans and managing stakeholder expectations.
• Monitor and help resolve issues as they arise.
• Maintain project documentation.
• Provide regular project status reports to stakeholders.
• Ensure that projects are completed on time, within budget, and to the satisfaction of stakeholders.
• Work effectively with teams across different departments and geographies, as well as with external partners and clients.
• Continuously improve project management processes and methodologies.

WHAT YOU’LL NEED:  

• Bachelor's or Master's degree in computer science, engineering, or relevant experience.
• 8+ years managing technology projects of increasing complexity.
• Strong understanding of project management methodologies and best practices including Waterfall, Agile, and SAFe.
• Excellent communication and leadership skills, with the ability to work effectively with both technical and non-technical stakeholders.
• Ability to manage multiple projects simultaneously, prioritize tasks, and work independently.
• Strong problem-solving skills, with the ability to identify and resolve issues in a timely manner.
• Experience working with agile methodologies, including Scrum as well as mentoring and upskilling teams in agile methodologies.
• Experience working with project management tools, such as Jira and Airtable.
• Experience working with technical teams, including software engineers and quality analysts.
• Knowledge of software development lifecycles and software development methodologies.
• Strong understanding of the Life Insurance and Annuity Industry - Preferred
• Scrum, SAFe, PMP or other project management certifications are a plus - Preferred

WHAT’S IN IT FOR YOU?

We’re looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

#LI-SN1

WHO YOU ARE

As a Sr. Solutions Manager, you are an experienced people manager and senior-level solution strategist with a strong background in life and annuity operations, implementation, and enterprise technology ecosystems. You bring depth in solution definition, cross-functional collaboration, and client engagement, and you serve as a critical bridge between business needs and technical execution.

You lead a small team of Solutions Consultants/Managers, provide elevated guidance on complex solution efforts, and ensure the delivery of consistent, scalable, and client-aligned outcomes.

WHAT YOU’LL DO:

Team Leadership

• Manage and mentor a small team of Solutions Consultants or Solutions Managers, guiding their professional development, solutioning skills, and delivery quality.
• Provide coaching on requirements discovery, facilitation, documentation, and client engagement best practices.
• Support hiring, onboarding, and capability-building activities for the team.

Solution Definition & Oversight

• Lead and oversee solution scoping and requirements activities for complex clients or multi-track initiatives.
• Ensure solution approaches are aligned to Zinnia’s architecture, product capabilities, and strategic direction.
• Review and approve team-produced documentation for accuracy, clarity, and consistency.

Client Engagement

• Serve as a senior-level resource for client discussions, escalations, and alignment needs.
• Translate client business objectives into structured, feasible solution recommendations.
• Act as the voice of the customer during internal planning sessions to ensure end-to-end alignment.

Cross-Functional Collaboration

• Partner closely with Product, Technology, Operations, Finance, Compliance, and other capability areas to ensure solutions are feasible and well-integrated across functions.
• Collaborate with Sales or Pre-Sales when solutioning support is needed for strategic pursuits.
• Facilitate cross-functional planning sessions to drive alignment, manage risks, and ensure holistic outcomes.

Process & Delivery Excellence

• Ensure solutioning best practices, templates, and methodologies are followed across the team.
• Identify process gaps and workflow improvements to increase efficiency and solution quality.
• Promote consistency in requirements management, solution documentation, and internal knowledge sharing.

WHAT YOU’LL NEED

• Bachelor’s degree in Business, Information Systems, or related field; or equivalent experience.
• 10+ years of experience in business analysis, solutions consulting, implementations, or related roles within life insurance, annuities, financial services, or similar industries.
• 3+ years leading teams of consultants and managers, providing strategic guidance, performance coaching and development.
• Strong understanding of operational processes, enterprise systems, and cross-functional interdependencies.
• Demonstrated expertise in requirements gathering, solution definition, and facilitation.
• Excellent communication and presentation skills with demonstrated ability to engage with senior stakeholders.
• Strong problem-solving, analytical thinking, and decision-making skills.
• Proficiency with standard productivity and requirements tools.

BONUS POINTS

• Experience with Zinnia’s platforms, ecosystem, or implementation framework.
• Demonstrated process improvement, change management, or workflow optimization experience.
• Ability to lead teams through ambiguity and evolving client needs.

WHAT’S IN IT FOR YOU?

We’re looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

#LI-SC1

WHAT’S IN IT FOR YOU?

We’re looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

#LI-SC1

Summary:

We are seeking an experienced Front-End Developer with a strong command of Angular or other front-end frameworks like React or Vue. The successful candidate will be responsible for implementing complex enterprise applications, ensuring top-notch performance and a superior user experience. This role is a perfect fit for someone who thrives in an Agile/Scrum environment and enjoys leading and mentoring junior developers.

Responsibilities:

• Design, develop, and maintain complex enterprise applications using Angular or similar front-end frameworks.
• Create responsive single-page applications utilizing JavaScript, HTML, CSS, and Bootstrap.
• Apply RxJS for handling asynchronous operations effectively.
• Ensure applications render seamlessly on various devices, including iOS and Android.
• Lead and mentor junior developers, providing technical guidance and conducting code reviews.
• Integrate front-end components with RESTful APIs and backend services.
• Collaborate with cross-functional teams in an Agile/Scrum environment to deliver high-quality software solutions.

Qualifications:

• 5+ years of experience with Angular or other front-end frameworks like React or Vue.
• Proficiency in JavaScript, HTML, CSS, and Bootstrap.
• Strong understanding of RxJS and its application for asynchronous tasks.
• Proven experience in developing responsive applications for multiple platforms.
• Demonstrated ability to lead and mentor junior developers.
• Familiarity with RESTful APIs.
• Bachelor’s degree in Computer Science, Information Technology, or equivalent experience.
• Experience in the Financial services industry, especially with cards, is a plus.
• Knowledge of AWS, Kubernetes, and DevOps is advantageous.
• Familiarity with Figma is beneficial.

THIS IS 5 DAY WORK FROM OFFICE ROLE.

WHO YOU ARE:

Senior Software engineer plays a key role in the design, development/configuration, unit testing, installation, and ongoing maintenance of Zinnia software platforms. Works with stakeholders to develop solutions and/or products that fulfill the needs of Zinnia’s internal stakeholders and clients. Those solutions and/or products help Zinnia and Zinnia clients to be more efficient and provide better service to end customers. Technical Architect interacts directly with project managers and business stakeholders and may periodically interact directly with Zinnia’s clients. Will facilitate, Architect, and enable junior team members by acting as a mentor for soft skills and/or technical subject matter experts.

WHAT YOU’LL DO:

• Work as part of a global, cross-functional team to develop innovative software for Zinnia’s stakeholders.
• Contribute to projects by creating well-designed, customized, testable, and efficient code for Life & Annuity Exchange
• Assist our teams in providing ongoing support, troubleshooting, improvements, or custom enhancements to existing Life & Annuity Exchange
• Flexibility to support the challenging development and delivery needs of Zinnia
• Collaborate with our global teams, internal stakeholders, and customers.
• Act as a mentor and technology expert for team members and conduct technical reviews.
• Architect, Design, develop and validate various requirements for the Zinnia platforms
• Ability to work in a fast-paced environment, recognize and react to changing business needs and effectively prioritize tasks
• Must be self-motivated and able to work independently and in conjunction with team members and business units. Enthusiasm and flexibility to work on a variety of projects

WHAT YOU’LL NEED:

• 10+ years of expertise across the full Microsoft .NET ecosystem — owning technical direction from architecture design through production, setting standards, mentoring engineers, and driving SDLC maturity within Agile/Scrum organizations; deep expertise in C#, ASP.NET Core, and enterprise design patterns
• Architecting, designing, developing, and delivering solutions using C#/.NET, ASP.NET Core, MVC, Web API, Visual Studio IDE, SSRS, SOAP, XML, GitHub; leads API design strategy at scale — defining standards for security (OAuth2, JWT), versioning, documentation (OpenAPI/Swagger), and performance across distributed microservices environments
• Understanding of advanced design patterns, API-first design, and SOLID principles
• Effective communication, interpersonal, and critical thinking skills.
• Effective troubleshooting skills.
• Ability to work as part of a cross-functional, global team.
• Fluent client communication, Issue management, deployment, and delivery support;
• Hands-on experience designing and deploying cloud solutions on AWS — working across compute, storage, and serverless services with a focus on scalability and cost efficiency; contributes to cloud best practices and supports team adoption
• Team coordination, analytical skill, self-learning, Communication, Technical documentation, system analysis
• Contributes to RESTful API design strategy at scale, helping define standards for security (OAuth2, JWT), versioning, documentation (OpenAPI/Swagger), and performance. Supports the design of integration layers between systems and promotes API governance across distributed teams and microservices environments
• Exposure to AI integration, including LLM APIs, prompt engineering, RAG pipelines, and AI-powered feature development, with a willingness to apply emerging AI capabilities to real-world product use cases

Good to have:

• Working experience on enterprise-level applications/products
• Working experience in React/Angular
• Insurance/financial services (Life and Annuity) industry knowledge
• Experience with Web-based software as a service (SaaS) application
• Knowledge of Redis Cache for in-memory data structure storage and caching
  
  

WHAT’S IN IT FOR YOU?

At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability

BOLD is seeking a senior professional to implement and run Testing and Quality Assurance specifically designed for AI-driven products and Data Science workflows. In this role, you will bridge the gap between traditional software testing and modern machine learning evaluation. You have a great team management and organizational skills. You’ll have a broad mastery of capabilities, techniques, technologies and tools in the Testing and QA domains. You’ll be handling QA teams of various sizes and expertise.

ABOUT THIS TEAM

The Data Science department at BOLD is responsible for discovering patterns and trends in datasets to get insights, creating predictive algorithms and data models, improving the quality of data or product offerings by utilizing machine learning techniques, distributing suggestions to other teams and top management, and using data tools such as Python and SQL.

The Data Science team actively collaborates with other vertical teams such as Engineering, Portals, BI, Product, Legal. Most of the projects are focused around problems that require a mix of natural language processing and machine learning. Some of the active projects are resume parsing, ranking, summary generation, data quality and scoring, content generation, job recommendations, and conversion analysis. Apart from the business initiatives, the team also explores state of the art methods and keeps them up to to date with technology.

WHAT YOU’LL DO 

• Develop and own the QA strategy for AI-driven features, focusing on model accuracy, data drift, and performance metrics (Precision, Recall, F1-score).
• Implement state-of-the-art AI tools (e.g., GitHub Copilot, or custom LLM agents) to automate test case generation, code analysis, and synthetic data creation.
• Oversee the testing of Generative AI outputs, implementing "LLM-as-a-judge" frameworks to evaluate hallucination rates, toxicity, and prompt adherence.
• Develop and own BOLD’s quality framework from product development through to production
• Should be able to drive the initiatives (both Business and QA) in his area along with needed smooth coordination across the board to ensure a timely achievement of goal.
• Take part in Requirement Analysis, Sprint planning, Bug triage meetings.
• Liaise with product, development, and infrastructure teams to collaborate on delivery of high quality, high performance, and high availability applications
• Develop quality scripts with needed coverage to ensure defect free releases.
• Manage and mentor team members to maximize output and efficiency and promote a team culture of quality and fun
• Motivate, Encourage, Guide Teams maintaining equilibrium and satisfaction level.
• Give technical/logical solutions to problems faced by the teams and remove hurdles blocking releases.
• Evaluate and suggest new tools and technologies

WHAT YOU’LL NEED

• Solid understanding of the Machine Learning lifecycle (EDA, Training, Evaluation, Deployment).
• Experience using LLMs (GPT, Claude, Llama) and AI-coding assistants to accelerate the testing lifecycle.
• Experience in a high volume, high throughput web/ecommerce environment.
• Hands-on experience with UI/API automation (Selenium, Playwright, or Cypress) integrated with AI-driven healing capabilities.
• Experience with web service technology like XML, REST, SOAP
• Knowledge on any of the query language like SQL, JQL etc.
• Experience in testing complex web and mobile apps.
• Strong application architecture and technical knowledge
• Strong knowledge of web concepts, including web performance infrastructure.
• Able to play the role of a scrum master, with strong coordination skills
• Knowhow of basic UX standards, SEO/ SEM concepts and key tracking matrices
• Strong communication skills 

EXPERIENCE- 

• Module Lead, QA (AI/ML & Automation)- 5 years+

BOLD is seeking a Technical Lead Specialist who can understand functional, technical & architectural views and has the ability to translate them into a low-level technical design for the developers. The successful candidate will be expected to work with the Engineering Manager and to interact with the technical architect of the program to achieve these goals. In addition, your role will be to mentor developers and contribute towards best practices and standards. 

Our SDETs work with Product Managers and Dev Teams to understand features and technical implementation and ensure our sites, products, and platforms perform to industry-beating quality. 

ABOUT THIS TEAM

BOLD Platform services team design, creates, manage and maintains the highly scalable and distributed services for the wider use of web and mobile product applications/portals/websites. The current list of services is based on Microservices architecture whose domain ranges from visitor tracking, User profiles, authentication, content and payments.

Platform team uses state of the art modern technologies like .Net framework, Python, Java, SQL Server, My SQL, Graph DB, SOLR, and a lot of other tools & technologies serving millions of users with hundreds of million transactions everyday through a scalable and fault tolerant architecture.

WHAT YOU’LL DO

• Excellent Object-Oriented coding practices, Refactoring, Clean Code, merging, etc. 
• Follow and recommend design principles and best practices for QA automation. 
• Able to develop and maintain test automation framework as per project requirements. 
• Understand automation test plans, product architecture, and domain in detail. 
• Solution-providing approach for technical queries and help/mentor test automation team. 
• Should be able to develop components that are extensible to test tools. 
• Hands-on experience in PoC solutions for automation and can demonstrate. 
• Excellent communication skills and ability to work independently with multiple tasks. 
• Test cutting-edge applications and products at the user level and code level 
• Be able to understand the software internals, debug issues, and write automated tests with scripting and automation tools 
• Assist in implementing and maintaining a Continuous Integration Solution 
• Contribute and/or own the development of high-quality test automation 
• Create and enhance backend automation tests and test tools 
• Ability to extend API automation framework to the next level 
• Work efficiently in a multi-project agile environment 
• Have to involve in performance, security, and scalability testing efforts 
• Write specialized testing tools for use in testing our software platform 
• Participate in test design and code reviews 
• Excellent debugging skills, measures, and analyses code for quality. 

 WHAT YOU’LL NEED

• At least 2 years of experience with search platforms such as Solr and modern search architectures. 
• Working knowledge of vector databases and semantic search solutions (e.g., Azure AI Search, Pinecone, or equivalent tools). 
• Strong understanding of Large Language Models (LLMs) and their application in search, relevance, and matching use cases. 
• Familiarity with ranking and re-ranking concepts and algorithms, and how they impact search quality and relevance 
• Have 5-7 years of experience in API Test Automation using Karate, Rest Assured, Cucumber, Java, BDD, or any other tool. 
• Strong knowledge of scripting languages like Core Java, C#, Python, etc.  
• Experience with source code controls like SVN, GIT, or CVS. 
• Exposure to Test and Defect Management Tools like JIRA, Trail, Zephyr, etc. 
• Experience with one or more database technology (SQL, NoSQL, Mongo, Solr) 

EXPERIENCE:  

• Lead SDET- 7 years+

#LI-SV1

BOLD is seeking for newest addition to our existing Data Science team, you’ll combine your analytical skills and business knowledge to deliver key insights to our Product and Management teams. You’ll help drive product development using our vast user data sets to enhance our current products and to help us find inferences and relationships in this data to build new products – More towards the role required

ABOUT THIS TEAM

The Data Science department at BOLD is responsible for discovering patterns and trends in datasets to get insights, creating predictive algorithms and data models, improving the quality of data or product offerings by utilizing machine learning techniques, distributing suggestions to other teams and top management, and using data tools such as Python and SQL.

The Data Science team actively collaborates with other vertical teams such as Engineering, Portals, BI, Product, Legal. Most of the projects are focused around problems that require a mix of natural language processing and machine learning. Some of the active projects are resume parsing, ranking, summary generation, data quality and scoring, content generation, job recommendations, and conversion analysis. Apart from the business initiatives, the team also explores state of the art methods and keeps them upto to date with technology.

WHAT YOU’LL DO 

• Demonstrate ability to work on data science projects involving predictive modelling, NLP, statistical analysis, vector space modelling, machine learning etc. 
• Leverage our rich data sets of user data to perform research, develop models and create data products with our Development & Product teams 
• Develop novel and scalable data systems in cooperation with our system architects that leverage datasets using machine learning techniques to enhance the user experience 

WHAT YOU’LL NEED 

• Knowledge and experience using statistical and machine learning algorithms including regression, instance-based learning, decision trees, Bayesian statistics, clustering, neural networks, deep learning, ensemble methods 
• Expert knowledge in Python.  
• Practical LLM/RAG experience for search quality  such as  query understanding, semantic retrieval, reranker design .  
• Experience with frameworks that optimizes prompt engineering (langChain/crewai/etc) 
• Experience with Solr/OpenSearch/Elasticsearch … 
• Experience with embedding & vector search  
• Should have done one or more projects involving fine-tuning with LLMs 
• Experience in feature selection, building and optimising classifiers. 
• Experience working with backend technologies such as Flask/ Gunicorn etc. 
• Experience on working with open source library such Spacy,NLTK,Gensim etc  
• Experience on working with deep-learning library such as Tensor flow, Pytorch etc  
• Experience with software stack components including common programming languages, back-end technologies, database modelling, continuous integration, services oriented architecture, software testability etc. 
• Be a keen learner and enthusiastic about developing software.    

EXPERIENCE- 

• Software Engineer- 2.5 years+
• Senior Software Engineer-4.5 years+

#LI-SV1

We are looking for an experienced Database Architect to design and govern scalable, secure, and high-performing database solutions across enterprise applications. The ideal candidate should have strong expertise in database architecture, data modeling, performance tuning, cloud databases, security, and DevOps-enabled database deployments.

This role will work closely with application teams, DevOps, infrastructure, and business stakeholders to define the right database strategies and ensure robust, future-ready solutions.

Key Responsibilities

• Design logical, physical, and conceptual data models
• Define database architecture standards, schema design, naming conventions, and best practices
• Design scalable, multi-tenant, and high-availability database solutions
• Evaluate and recommend the right database technologies such as SQL Server, Azure SQL, PostgreSQL, DB2, and NoSQL platforms
• Optimize database performance through indexing, query tuning, partitioning, and execution plan analysis
• Design and implement security controls including access management, encryption, masking, and auditing
• Ensure compliance with standards such as GDPR, SOX, HIPAA, PCI, where applicable
• Define backup, restore, disaster recovery, and data integrity strategies
• Support CI/CD and automated database deployments using DevOps practices
• Collaborate with development and architecture teams to review and approve database designs
• Create ER diagrams, architecture documents, and runbooks
• Mentor developers / DBAs on database best practices

Required Skills

• Strong experience in SQL Server / Azure SQL Database
• Good experience in PostgreSQL and DB2
• Strong knowledge of data modeling, normalization, and database design
• Expertise in SQL performance tuning, indexing, query optimization, and execution plans
• Experience with cloud database architectures, preferably on Azure
• Understanding of high availability, failover, backup, and disaster recovery
• Knowledge of database security, access control, and compliance-driven design
• Experience with Git, CI/CD, Terraform / Bicep / ARM, Azure DevOps or GitHub Actions
• Good understanding of microservices, distributed systems, and integration-heavy applications
• Strong documentation, communication, and stakeholder management skills

Preferred

• Experience with NoSQL databases such as Cosmos DB / MongoDB / DynamoDB
• Exposure to regulated industries like Banking, Insurance, Healthcare, etc.
• Strong architectural thinking with ability to balance scalability, security, and business needs

Soft Skills

• Strong analytical and problem-solving ability
• Excellent communication and collaboration skills
• Ability to influence and challenge design decisions constructively
• Mentorship and leadership mindset

THIS IS 5 DAYS WORK FROM OFFICE OPPORTUNITY

The mission of Speechify is to make sure that reading is never a barrier to learning.

Over 50 million people use Speechify’s text-to-speech products to turn whatever they’re reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remember more. Speechify’s text-to-speech reading products include its iOS app, Android App, Mac App, Chrome Extension, and Web App. Google recently named Speechify the Chrome Extension of the Year and Apple named Speechify its App of the Day.

Today, nearly 200 people around the globe work on Speechify in a 100% distributed setting – Speechify has no office. These include frontend and backend engineers, AI research scientists, and others from Amazon, Microsoft, and Google, leading PhD programs like Stanford, high growth startups like Stripe, Vercel, Bolt, and many founders of their own companies.

Overview

With the growth of our iOS app, being the #18 productivity app in the App Store category and also our recent recognition as Apple's 2025 Design Award for inclusivity, we find the need for a Senior iOS Engineer to help us support the new user base as well as work on new and exciting projects to push our missing forward.   

This is a key role and ideal for someone who thinks strategically, enjoys fast-paced environments, passionate about making product decisions, and has experience building great user experiences that delight users.

We are a flat organization that allows anyone to become a leader by showing excellent technical skills and delivering results consistently and fast. Work ethic, solid communication skills, and obsession with winning are paramount. 

Our interview process involves several technical interviews and we aim to complete them within 1 week. 

What You’ll Do

• Opportunity to lead key engineering and product decisions
• Actively shipping production code for the Speechify iOS app
• Work within a dedicated product team
• Participate in product discussions to shape the product roadmap
• Maintain and enhance the existing complex app architecture

An Ideal Candidate Should Have

• Experience. You've worked on products that scaled to a large user base
• Track record. You have worked on various products from inception to decent traction. You have been responsible for engineering the product
• Customer obsession. We expect every team member whose responsibilities directly impact customers to be constantly obsessed about providing the best possible experience
• Product thinking. You make thoughtful decisions about the evolution of your product and support internal teams and designers into taking the right direction
• Speed. You work quickly to generate ideas and know how to decide which things can ship now and what things need time
• Focus. We’re a high-growth startup with a busy, remote team. You know how and when to engage or be heads down
• Technical skills. Swift, SwiftUI

Technical Requirements:

• Swift Programming Language
• SwiftUI experience
• Experience in Multithreading Programming
• Working with CI/CD infrastructure
• Experience with Fastlane
• SOLID principles, the ability to write every single class according to SOLID
• Experience with Git and understanding of different Git strategies

What We offer:

• A fast-growing environment where you can help shape the company and product
• An entrepreneurial crew that supports risk, intuition, and hustle
• The opportunity to make a big impact in a transformative industry
• A competitive salary, a collegiate atmosphere, and a commitment to building a great asynchronous culture
• Work on a product that millions of people use and where daily feedback includes users sharing that they cried when they first found the product because it was so impactful on their lives
• Support people with learning differences like Dyslexia, ADD, Low Vision, Concussions, Autism, and Second Language Learners, and give reading superpowers to professionals all over the world
• Work in one of the fastest growing sectors of tech: Intersection of Artificial Intelligence and Audio

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 

Refer them! 

Speechify is committed to a diverse and inclusive workplace.

Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Senior Machine Learning Engineer

Location: (Bangalore or Noida) 

The proliferation of machine log data has the potential to give organizations unprecedented real-time visibility into their infrastructure and operations. With this opportunity comes tremendous technical challenges around ingesting, managing, and understanding high-volume streams of heterogeneous data

As a Machine Learning Engineer, you’ll build the intelligence behind the next generation of agentic AI systems that reason over massive, heterogeneous log data. You’ll combine machine learning, prompt engineering, and rigorous evaluation to create autonomous AI agents that help organizations understand and act on their data in real time.

You’ll be part of a small, high-impact team shaping how AI agents understand complex machine data. This is an opportunity to work on cutting-edge LLM infrastructure and contribute to defining best practices in context engineering and AI observability.

Responsibilities

• Design, implement, and optimize agentic AI components, including context engineering, memory management, and prompts.
• Collaborate cross-functionally with product, data, and infrastructure teams to deliver end-to-end AI-powered insights.
• Operate autonomously in a fast-paced, ambiguous environment - defining scope, setting milestones, and driving outcomes.
• Ensure reliability, performance, and observability of deployed agents through rigorous testing and continuous improvement.
• Maintain a strong bias for action—delivering incremental, well-tested improvements that directly enhance customer experience.

Required Qualifications

• B.Tech, M.Tech, or Ph.D. in Computer Science, Data Science, or a related field.
• 4-6 years of hands-on industry experience with demonstrable ownership and delivery.
• Strong understanding of machine learning fundamentals, data pipelines, and model evaluation.
• Proficiency in Python and ML/data libraries (NumPy, pandas, scikit-learn); familiarity with JVM languages is a plus.
• Working knowledge of LLM core concepts, prompt design, and agentic design patterns.
• Strong communication skills and a passion for shaping emerging AI paradigms.

Desired Qualifications

• Prior experience building and deploying AI agents or LLM applications in production.
• Familiarity with modern agentic AI frameworks (e.g., LangGraph, LangChain, CrewAI).
• Experience with ML infrastructure and tooling (PyTorch, MLflow, Airflow, Docker, AWS).
• Exposure to LLM Ops - infrastructure optimization, observability, latency, and cost monitoring.

About Us

Sumo Logic, Inc. helps make the digital world secure, fast, and reliable by unifying critical security and operational data through its Intelligent Operations Platform. Built to address the increasing complexity of modern cybersecurity and cloud operations challenges, we empower digital teams to move from reaction to readiness—combining agentic AI-powered SIEM and log analytics into a single platform to detect, investigate, and resolve modern challenges. Customers around the world rely on Sumo Logic for trusted insights to protect against security threats, ensure reliability, and gain powerful insights into their digital environments. For more information, visit www.sumologic.com.

Sumo Logic Privacy Policy. Employees will be responsible for complying with applicable federal privacy laws and regulations, as well as organizational policies related to data protection.

Senior Backend Engineer
Location: Noida/Bengaluru (India)

Sumo Logic is a cloud-native SaaS data analytics platform, solving complex observability and security problems. Customers choose our product because it allows them to easily monitor, optimize and secure their applications, systems and infrastructures. 

Our microservices architecture hosted on AWS ingests petabytes of data daily across many geographic regions. Millions of queries a day analyze hundreds of petabytes of data.

Responsibilities

• Develop features using algorithms that work optimally on very large data sets. These features would run on our backend systems that can handle enormous amounts of customer data, operate with high tolerance for errors, and can scale up as needed. These systems are responsible for managing and processing petabytes of data.
• Act as a team lead in the team.
• Write robust & re-usable code.
• Own a small set of microservices, analyze and improve the efficiency, scalability,
  reliability and cost for the same.
• Act as a primary on-call for owned services, responding to service degradations in a timely manner.
• Design and implement extremely high-volume, fault-tolerant, scalable backend systems that process and manage petabytes of customer data.
• Analyze and improve the efficiency, scalability, and reliability of our backend systems.
• Write robust code; demonstrate its robustness through automated tests.

Required Qualifications and Skills

• B.Tech/ M.Tech/ BSc or MSc in Computer Science or a related discipline.
• 7-9 years of industry experience with a proven track record of ownership.
• Object-oriented experience, for example in Java, Scala, Ruby, or C++.
• Experience in building backend services for handling data at large scale.
• Understanding the performance characteristics of commonly used data structures (maps, lists, trees, etc).
• Desire to learn Scala, an up-and-coming JVM language (scala-lang.org).

Desired Qualifications and Skills

• Experience in big data / 24x7 commercial service / planet scale product development.
• Experience in agile software development (test-driven development, iterative and incremental development).
• Experience using Sumo Logic products or other observability products for reliability and security.  
• Experience in multi-threaded programming and distributed systems (desirable).
• Experience leading scrum teams planning and day to day execution

About Us

Sumo Logic, Inc. helps make the digital world secure, fast, and reliable by unifying critical security and operational data through its Intelligent Operations Platform. Built to address the increasing complexity of modern cybersecurity and cloud operations challenges, we empower digital teams to move from reaction to readiness—combining agentic AI-powered SIEM and log analytics into a single platform to detect, investigate, and resolve modern challenges. Customers around the world rely on Sumo Logic for trusted insights to protect against security threats, ensure reliability, and gain powerful insights into their digital environments. For more information, visit www.sumologic.com.

Sumo Logic Privacy Policy. Employees will be responsible for complying with applicable federal privacy laws and regulations, as well as organizational policies related to data protection.

WHO YOU ARE

You are a passionate Python and AI/ML Engineer minimum 4 years of hands-on experience building intelligent systems. You thrive in fast-paced environments, love solving complex problems with data and algorithms, and take pride in delivering AI solutions that create real business impact. You have experience with cutting-edge Generative AI, scalable ML pipelines, and production-grade systems and you're energized by working at the frontier of what AI can do.

WHAT YOU'LL DO

1. Design, develop, and deploy machine learning models and Generative AI solutions — including classification, clustering, summarization, search & ranking, and information extraction.
2. Own end-to-end ML pipelines — from data ingestion and preprocessing through model training, deployment, and production monitoring.
3. Collaborate with cross-functional teams to translate business requirements into AI-driven features — applying NLP, outlier detection, and deep learning techniques where applicable.
4. Build robust, scalable, and well-documented Python-based RESTful APIs to expose ML models and AI services in production environments.
5. Optimize database interactions and ensure efficient data storage and retrieval for AI applications across SQL and NoSQL systems.
6. Stay current with the latest advances in AI/ML — integrating emerging approaches such as RAG pipelines, LLM fine-tuning, and vector search into live products.

WHAT YOU'LL NEED 

Python
Strong hands-on proficiency for building, scripting, and deploying AI/ML systems.
NumPy · Pandas · FastAPI · Scikit-learn
Machine Learning
Applied expertise across supervised, unsupervised, and deep learning — classification, clustering, outlier detection.
PyTorch · TensorFlow · XGBoost · DBSCAN

Generative AI (2+ yrs)
Hands-on experience building with LLMs — prompt engineering, RAG pipelines, summarization, and AI-powered features.
LLMs · RAG · Prompt Eng. · Fine-tuning

NLP & Search / Ranking
Processes language and builds relevance engines — NER, embeddings, semantic search, and ranking models.
spaCy · BERT · FAISS · Elasticsearch

API Development
Designs and ships secure, well-documented RESTful APIs exposing ML models as production-ready services.
REST · FastAPI · OAuth2 · Swagger

Databases
Proficient in SQL and NoSQL stores for structured and unstructured data pipelines supporting AI workloads.
PostgreSQL · MongoDB · Vector DBs

GOOD TO HAVE

Cloud Platforms
Deploys and scales AI workloads on AWS, Azure, or GCP.
AWS · Azure

TypeScript / JavaScript
Frontend or full-stack exposure for building ML-powered product interfaces.
TypeScript · React · Node.js

MLOps
Manages the ML lifecycle — tracking, versioning, and pipeline automation.
MLflow · Kubeflow · CI/CD

Containerization & Orchestration
Packages and scales AI services using containers and cluster management.
Docker · Kubernetes

The mission of Speechify is to make sure that reading is never a barrier to learning.

Over 50 million people use Speechify’s text-to-speech products to turn whatever they’re reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remember more. Speechify’s text-to-speech reading products include its iOS app, Android App, Mac App, Chrome Extension, and Web App. Google recently named Speechify the Chrome Extension of the Year and Apple named Speechify its Design award winner for inclusivity for 2025.

Today, nearly 200 people around the globe work on Speechify in a 100% distributed setting – Speechify has no office. These include frontend and backend engineers, AI research scientists, and others from Amazon, Microsoft, and Google, leading PhD programs like Stanford, high growth startups like Stripe, Vercel, Bolt, and many founders of their own companies.

Overview

With the growth of our Android app, being the most used text-to-speech app in the Play Store, we find the need for a Senior Android Engineer to help us support the new user base as well as work on new and exciting projects to push us forward.   

This is a key role and ideal for someone who thinks strategically, enjoys fast-paced environments, passionate about making product decisions, and has experience building great user experiences that delight users.

We are a flat organization that allows anyone to become a leader by showing excellent technical skills and delivering results consistently and fast. Work ethic, solid communication skills, and obsession with winning are paramount. 

Our interview process involves several technical interviews and we aim to complete them within 1 week. 

What You’ll Do

• Owning major features and working closely with our design team - take ownership of features inside the app and become responsible of delivering high quality features
• Shape the future of our Android team
• Own, maintain and improve reliability metrics for key features
• Participate in discussions across different teams - Product, Design, Engineering
• Review pull requests, and support other teammates
• Handle critical issues or cope with unexpected challenges 
• Take ownership of feature releases and provide nightly builds for the QA team

An Ideal Candidate Should Have

• 5+ years of software engineering experience
• Familiarity with Android components
• Experience building or contributing to at least one Android app
• Product design intuition and user empathy
• Drive to push the boundaries of Android UI/UX
• Understanding of the importance of tests and how to approach writing tests
• Self-drive to improve the app and codebase above and beyond what's outlined in the spec
• Rock solid experience with Kotlin, Kotlin Coroutines, Kotlin Flow, Dagger 2, MVVM, Clean Architecture, Background Services, Music Player Service, Android Animations, Jetpack Navigation, JUnit tests
• Excellent communication skills
• User oriented problem solving approach
• Driven with continuous feedback from leaders

Bonus:

• Experience building, maintaining, or otherwise contributing to open source projects in Android
• Experience with iOS, Web or NodeJS

Technologies we use:

• Kotlin
• Kotlin Coroutines
• Kotlin Flow
• Jetpack Navigation
• Dagger 2
• Room
• Custom Views, Canvas & Paint
• Jetpack Compose
• JUnit

What We offer:

• A fast-growing environment where you can help shape the company and product.
• An entrepreneurial-minded team that supports risk, intuition, and hustle.
• A hands-off management approach so you can focus and do your best work.
• An opportunity to make a big impact in a transformative industry.
• Competitive salaries, a friendly and laid-back atmosphere, and a commitment to building a great asynchronous culture.
• Opportunity to work on a life-changing product that millions of people use.
• Build products that directly impact and support people with learning differences like dyslexia, ADD, low vision, concussions, autism, and more.
• Work in one of the fastest growing sectors of tech, the intersection of artificial intelligence and audio.

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 

Refer them! 

Speechify is committed to a diverse and inclusive workplace. 

Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

The mission of Speechify is to make sure that reading is never a barrier to learning.

Over 50 million people use Speechify’s text-to-speech products to turn whatever they’re reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remember more. Speechify’s text-to-speech reading products include its iOS app, Android App, Mac App, Chrome Extension, and Web App. Google recently named Speechify the Chrome Extension of the Year and Apple named Speechify its App of the Day.

Today, nearly 200 people around the globe work on Speechify in a 100% distributed setting – Speechify has no office. These include frontend and backend engineers, AI research scientists, and others from Amazon, Microsoft, and Google, leading PhD programs like Stanford, high growth startups like Stripe, Vercel, Bolt, and many founders of their own companies.

This is a key role and ideal for someone who thinks strategically, enjoys fast-paced environments, passionate about making product decisions, and has experience building great user experiences that delight users.

We are a flat organization that allows anyone to become a leader by showing excellent technical skills and delivering results consistently and fast. Work ethic, solid communication skills, and obsession with winning are paramount. 

Our interview process involves several technical interviews and we aim to complete them within 1 week. 

What You’ll Do

• Actively ship production code to the web products
• Work closely with your dedicated product team
• Participate in product discussions to shape the product roadmap
• Have the opportunity to work on new and exciting features that will impact millions of lives

An Ideal Candidate Should Have

• Experience. You've built and ship products that have scaled to thousands or millions of users
• Customer obsession. You are passionate about the field and have the desire to build high quality product that serves customer needs
• Speed. You work quickly to generate ideas and know how to decide which things can ship now and what things need time
• Focus. We’re a high-growth startup with a busy, remote team. You know how and when to engage or be heads down
• Collaboration. You know how to inspire, play, and negotiate with opinionated designers, marketers, and PMs
• Tech Stack: Vanilla JS, ReactJS, Redux, Firebase, Typescript

What We Offer

• A fast-growing environment where you can help shape the culture
• An entrepreneurial crew that supports risk, intuition, and hustle
• A hands-off approach so you can focus and do your best work
• The opportunity to make an impact in a transformative industry
• A competitive salary, a collegiate atmosphere, and a commitment to building a great asynchronous culture

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 

Refer them! 

Speechify is committed to a diverse and inclusive workplace. 

Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

The mission of Speechify is to make sure that reading is never a barrier to learning.

Over 50 million people use Speechify’s text-to-speech products to turn whatever they’re reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remember more. Speechify’s text-to-speech reading products include its iOS app, Android App, Mac App, Chrome Extension, and Web App. Google recently named Speechify the Chrome Extension of the Year and Apple named Speechify its 2025 Design Award winner for Inclusivity.  

Today, nearly 200 people around the globe work on Speechify in a 100% distributed setting – Speechify has no office. These include frontend and backend engineers, AI research scientists, and others from Amazon, Microsoft, and Google, leading PhD programs like Stanford, high growth startups like Stripe, Vercel, Bolt, and many founders of their own companies.

Overview

The responsibilities of our Platform team include building and maintaining all backend services, including, but not limited to, payments, analytics, subscriptions, new products, text to speech, and external APIs.

This is a key role and ideal for someone who thinks strategically, enjoys fast-paced environments, is passionate about making product decisions, and has experience building great user experiences that delight users.

We are a flat organization that allows anyone to become a leader by showing excellent technical skills and delivering results consistently and fast. Work ethic, solid communication skills, and obsession with winning are paramount. 

Our interview process involves several technical interviews and we aim to complete them within 1 week. 

What You’ll Do

• Design, develop, and maintain robust APIs including public TTS API, internal APIs like Payment, Subscription, Auth and Consumption Tracking, ensuring they meet business and scalability requirements
• Oversee the full backend API landscape, enhancing and optimizing for performance and maintainability
• Collaborate on B2B solutions, focusing on customization and integration needs for enterprise clients
• Work closely with cross-functional teams to align backend architecture with overall product strategy and user experience

An Ideal Candidate Should Have

• Proven experience in backend development: TS/Node (required)
• Direct experience with GCP and knowledge of AWS, Azure, or other cloud providers
• Efficiency in ideation and implementation, prioritizing tasks based on urgency and impact
• Preferred: Experience with Docker and containerized deployments
• Preferred: Proficiency in deploying high availability applications on Kubernetes

What We Offer

• A dynamic environment where your contributions shape the company and its products
• A team that values innovation, intuition, and drive
• Autonomy, fostering focus and creativity
• The opportunity to have a significant impact in a revolutionary industry
• Competitive compensation, a welcoming atmosphere, and a commitment to an exceptional asynchronous work culture
• The privilege of working on a product that changes lives, particularly for those with learning differences like dyslexia, ADD, and more
• An active role at the intersection of artificial intelligence and audio – a rapidly evolving tech domain

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 

Refer them! 

Speechify is committed to a diverse and inclusive workplace. 

Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Mission

Speechify is the easiest way to listen to the world’s information. Articles on the web, documents in the cloud, books on your phone. We absorb it all and let you listen to it at your desk, on the go, at your own speed, and with tools that make learning easier, deeper, and faster.

What streaming services have done for audio entertainment, we’re doing for audio information. And whatever we’re doing seems to be working. We’re #1 in our category, and experiencing exponential growth.

Overview

We're looking for a Senior Software Engineer to join our Core Experiences Team. This team builds and maintains the foundational services and SDKs that power Speechify’s product experience across platforms. It's a critical role for someone who enjoys working at the intersection of product and infrastructure, thinks strategically, and is passionate about designing clear, reliable APIs and simple systems that directly enhance the user experience.

What You’ll Do

• Collaborate with Speechify’s Product Teams to scope projects, find ways to reduce scope to get faster feedback from customers, navigate the integration/UX tradeoffs relevant to different product teams, and deliver solutions via our cross-platform SDK
• Optimize existing functionality to ship things like faster loading and more intelligent parsing by designing more efficient abstractions and improving our algorithms
• Ship cloud functions, lightweight backend services, and jobs using Kotlin

An Ideal Candidate Should Have

• Systems thinking. You know that optimizing a system requires end-to-end design, and you believe simplicity is valuable.
• Speed. You work quickly to generate ideas and options and know how to decide which things can ship now and what things need time
• Focus. We’re a high-growth startup with a busy, remote team. You know how and when to engage or be heads down
• Collaboration. You know how to inspire, play, and negotiate with opinionated designers, marketers, and PMs
• Preferred Tech Stack:
  • Kotlin Multiplatform (Java experience is OK but role is Kotlin Multiplatform) 
  • Prior experience with GCP is a plus

What We Offer

• A fast-growing environment where you can help shape the company and product.
• An entrepreneurial-minded team that supports risk, intuition, and hustle.
• A hands-off management approach so you can focus and do your best work.
• An opportunity to make a big impact in a transformative industry.
• Competitive salaries, a friendly and laid-back atmosphere, and a commitment to building a great asynchronous culture.
• Opportunity to work on a life-changing product that millions of people use.
• Build products that directly impact and support people with learning differences like dyslexia, ADD, low vision, concussions, autism, and more.
• Work in one of the fastest growing sectors of tech, the intersection of artificial intelligence and audio.

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 

Refer them! 

Speechify is committed to a diverse and inclusive workplace. 

Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

WHO YOU ARE:
The Client Operations & Support Manager serves as the operational liaison between Zinnia’s clients and internal functional teams. This role is responsible for managing client inquiries, operational escalations, and service requests, ensuring timely resolution and a high-quality client experience.
The role works cross-functionally with Operations, Technology, Finance, Licensing, and Shared Services teams to coordinate issue resolution, provide operational insights, and support client service delivery. This position plays a critical role in maintaining service excellence and supporting client relationships from an operations perspective.

WHAT YOU’LL DO:
Client Support & Escalation Management
• Serve as the operational point of contact for client support requests outside standard processes.
• Manage escalations from intake through resolution, ensuring timely follow-up and closure.
• Monitor shared client mailboxes and ensure inquiries are routed and resolved appropriately.
• Handle cases requiring special handling and ensure compliance with operational guidelines.
Cross-Functional Coordination
• Collaborate with internal teams including Operations, Technology, Finance, Licensing, and Shared Services to resolve client requests.
• Engage subject matter experts and functional leads to address complex inquiries.
• Ensure workflow items submitted through operational channels are resolved accurately and efficiently.
Operational Governance & Reporting
• Provide clients with operational metrics including volume trends, processing status, and performance insights.
• Support scorecard inquiries and operational reporting requests.
• Assist in resolving administrative invoice queries and access-related issues.
Client Communication & Relationship Support
Facilitate clear and professional communication with clients regarding request status and resolutions.
• Support recurring operational meetings by preparing data, insights, and action updates.
• Assist in preparation of operational presentations and business review materials.
• Actively participate in client monthly/quarterly reviews, representing ZInnia’s performance, operational metrics and service delivery outcomes
• Ensure commitments and service priorities are tracked and fulfilled.
Process Improvement & Service Excellence
• Identify recurring issues and recommend process improvements.
• Support operational best practices to improve efficiency and client satisfaction.
• Maintain documentation of procedures, resolutions, and operational guidelines.

WHAT YOU’LL NEED:
• Bachelor’s degree (minimum)
• 10+ years of total work experience out of which 6+ years in business operations, client support, financial services, or insurance operations.
• Proven ability to manage client requests and escalations in a fast-paced environment.
• Strong facilitation, problem-solving, and coordination skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities with accuracy and efficiency.
• Strong stakeholder management and collaboration skills.
Preferred Qualifications
• Experience in life insurance, annuity administration, or financial services operations.
• Exposure to client service delivery or global delivery models.
• Knowledge of process improvement methodologies (Lean, Six Sigma).
• Experience with operational reporting and data analysis.
• Advanced proficiency in Microsoft Office tools.
Key Competencies
• Client focus and service excellence
• Operational accountability
• Cross-functional collaboration
• Analytical thinking and problem-solving
• Professional communication and executive presence
• Continuous improvement mindset
Work Model & Collaboration
• Will work closely with US-based client relationship leaders and operational teams.
• Requires complete overlapping work hours with US time zones as needed.
• Participation in client calls and leading regular operational reviews.

WHAT’S IN IT FOR YOU?
We’re looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

WHO YOU ARE:

The Consultant is responsible for supporting the implementation, modifications and deployment of e-business order entry solutions in the Life and Annuity insurance domain. This role works on Zinnia Exchange products—AnnuityNet, LifeSpeed - and iPipeline’s AFFIRM—for US-based clients. Zinnia’s client base includes over 65 major insurance carriers, as well as distributors such as broker-dealers, captive agents, and banks. Engagements range from small production enhancements to large-scale, complex digital transformations.

WHAT YOU’LL DO:

You will be responsible for developing, coding, and maintaining software modules/systems and required to modify existing software products or develop entirely new modules as per technical specifications in response to business requirements. The Consultant will support one or both of the following project types. Experience in both is a plus.

       1) Annuity & Life Product Modeling

• Gather and analyze business requirements.
• Develop and maintain supporting documentation.
• Translate business requirements into product build specifications.
• Model and maintain carrier products in accordance with IRI/ACORD standards, including:
• PPfA / PPfL
• DPfA / DPfL
• VTXml or manual XML modeling
• Configure products, features, distribution agreements, commissions, funds, ownerships, and complex product rules.
• Test product functionality on order entry platforms.
• Support deployments to test and production environments.
• Analyze and resolve production issues.
• Provide ongoing support to carriers, distributors, and internal teams on product modeling questions and

       2) Forms & Carrier Questions Enablement

• Gather and analyze requirements related to forms and carrier questions.
• Develop and maintain supporting documentation.
• Perform form gap analysis and identify required carrier question builds.
• Create, configure, and activate custom carrier or distributor questions.
• Maintain carrier and distributor forms, including tagging and generation rules.
• Support implementation of e-Signature functionality.
• Edit or create Forms XML using XMLSpy for forms libraries and generation rules.
• Tag forms using Adobe Acrobat, Named Items, or iPipeline AFFIRM XPath.
• Create and maintain Common Maps for AFFIRM using XML macro language.
• Test forms and carrier questions across order entry platforms.
• Support deployments to test and production environments.
• Troubleshoot and resolve production issues.
• Provide support to carriers, distributors, and internal teams on forms and carrier question issues

WHAT YOU’LL NEED:

• Excellent verbal and written communication skills; ability to work effectively with clients, colleagues, and subject matter experts.
• Strong analytical, problem-solving, and consulting skills, with the ability to understand the “why” behind client needs
• Self-starter with a strong sense of ownership and commitment to delivery timelines
• Ability to translate business needs into application and operational requirements
• Strong Business Analyst capabilities, including:
• Requirements gathering
• Documentation
• Needs analysis
• Test creation and execution
• Familiarity with life insurance or annuity operations, including origination, distribution, and/or in-force policy administration.

BONUS POINTS:

• Experience with annuity order entry platforms (e.g., Zinnia AnnuityNet, iPipeline AFFIRM) or life insurance eApp platforms (e.g., Zinnia LifeSpeed).
• Knowledge of ACORD standards, XML forms management, VTXml, and XML product modeling.
• Hands-on experience with:
• PPfA, PPfL, DPfA, DPfL
• XMLSpy, XPath, XML macro language
• Adobe Acrobat PDF form tagging and editing

WHAT’S IN IT FOR YOU?

At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability

WHAT’S IN IT FOR YOU?

We’re looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

#LI-SC1

WHO YOU ARE:

Software Engineer plays a key role in the design, development/configuration, unit testing, installation, and ongoing maintenance of Zinnia software platforms. Works with stakeholders to develop solutions and/or products that fulfill the needs of Zinnia’s internal stakeholders and clients. Those solutions and/or products help Zinnia and Zinnia clients to be more efficient and provide better service to end customers. Software Engineer interacts directly with project managers and business stakeholders and may periodically interact directly with Zinnia’s clients. Will facilitate, Architect, and enable junior team members by acting as a mentor for soft skills and/or technical subject matter experts.

WHAT YOU’LL DO:

• Work as part of a global, cross-functional team to develop innovative software for Zinnia’s stakeholders.
• Contribute to projects by creating well-designed, customized, testable, and efficient code for Life & Annuity Exchange
• Assist our teams in providing ongoing support, troubleshooting, improvements, or custom enhancements to existing Life & Annuity Exchange
• Flexibility to support the challenging development and delivery needs of Zinnia
• Collaborate with our global teams, internal stakeholders, and customers.
• Ability to work in a fast-paced environment, recognize and react to changing business needs and effectively prioritize tasks
• Must be self-motivated and able to work independently and in conjunction with team members and business units. Enthusiasm and flexibility to work on a variety of projects

WHAT YOU’LL NEED:

• Microsoft .NET (5–7 Years) Deep, well-rounded expertise across the complete software development lifecycle using .NET technologies. Consistently delivers end-to-end solutions — from requirements gathering through production deployment — within Agile/Scrum teams. Core stack: C#, ASP.NET Core, MVC, and Web API, utilizing Visual Studio IDE, SSRS, SOAP, XML, and GitHub. Strong understanding of advanced design patterns, API-first design, and SOLID principles.
• AWS (Cloud) Hands-on experience deploying and managing cloud infrastructure on AWS — covering compute, storage, serverless, and observability. Able to work independently across the cloud stack, moving beyond basic service consumption to support real engineering needs.
• RESTful API Skilled in designing, building, and consuming secure RESTful APIs with a strong command of industry standards. Well-versed in OAuth2 authentication, OpenAPI/Swagger documentation, and API testing workflows using Postman.
• AI Integration Practical, hands-on experience embedding AI capabilities into production software — including LLM API integration, prompt engineering, and developing AI-adjacent features. Actively deepening this expertise as a core part of a modern engineering toolkit.
• Collaboration & Communication Effective communicator with strong interpersonal and critical thinking skills. Experienced working within cross-functional, global teams — handling client communication, issue management, deployment support, and technical documentation with confidence.

Good to have:

• Working experience on enterprise-level applications/products
• Working experience in React/Angular, REACT, KONG, JIRA
• Experience with Web-based software as a service (SaaS) application
• Knowledge of Redis Cache for in-memory data structure storage and caching

WHAT’S IN IT FOR YOU?

At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

#LI-AS2

Title: Staff Site Reliability Engineer, Product Area Focus
Location: Noida/ Bangalore (Hybrid)

Summary of role

Own availability, the most important product feature, by continually striving for sustained operational excellence of Sumo’s planet-scale observability and security products.  Work alongside your global SRE team, executing on projects in your product-area specific reliability roadmap, to optimize operations, increase efficiency in our use of cloud resources and our developer’s time, harden security posture, and increase feature velocity of our developers  Work closely with multiple teams to optimize the operations of their microservices - and improve the lives of the engineers within your product area engineering team.

Responsibilities

• Support the engineering teams within your product area by maintaining and executing a reliability roadmap of opportunities for improvement for reliability, maintainability, security, efficiency, and velocity - and help for realizing those opportunities.
• Collaborate with development infrastructure, Global SRE, and your product area engineering teams to establish and continually refine your reliability roadmap.
• Participate in defining, evolving, and managing SLOs for several teams within your product area.
• Participate in on-call rotations within your product area to understand operations workload so you can continually work to improve the on-call experience and reduce operational workload for running microservices and related components.
• Complete projects to optimize and tune on-call experience for your engineering teams.
• Continually improve the lifecycle of microservices and architectural components from inception and design, through deployment, operation, and refinement.
• Write code and automation to reduce operational workload, increase efficiency, improve security posture, eliminate toil, and enable Sumo’s developers to deliver features more rapidly.
• Work closely with the developer infrastructure teams to expedite development infrastructure adoption of tools to advance your reliability roadmap by identifying needs for your supported engineering teams, and contributing back features and bug fixes when needed. 
• Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for changes that improve reliability and velocity.
• Facilitate blame-free root cause analysis meetings for incidents to learn and drive improvement
• Participate in and continually improve our global IRC (incident response coordination) for all products.
• Drive root cause identification and issue resolution with the teams.
• Work inside of a fast-paced iterative environment.
• Hire & Mentor new team members.

Required Qualifications and Skills

• Cloud native application development experience leveraging best practices and design patterns
• Strong debugging and trouble-shooting skills across the entire technology stack
• Deep understanding of AWS Networking, Compute, Storage, and managed services.
• Competency with modern CI/CD tooling like Kubernetes, Terraform, Ansible & Jenkins
• Experience with full life cycle support of services, from creation to production support
• Versed in Infrastructure as Code practices using technologies like Terraform or Cloud Formation
• Ability to author production ready code in at least one the following: Java, Scala or Go.
• Experience with Linux systems and at home on the command line
• Understand and apply modern approaches to cloud-native software security
• Experienced with agile frameworks, such as Scrum and Kanban, and how to operate within these frameworks to continually deliver value.
• Flexible and willing to step into new roles and responsibilities
• Willingness to learn and use Sumo Logic products for solving reliability and security issues
• Bachelor’s or Master's Degree in Computer Science, Electrical Engineering, or another scientific or technical discipline
• 8+ years of professional experience in applied software security role

Desirable Skills

• Experience using Sumo Logic products or other observability products for reliability and security
• Experienced with planet scale product development
• Running and operating SaaS products on AWS Cloud with expert level proficiency
• Experience with streaming technologies like Kafka, Kafka Streams, or KSQL
• Expert level experience in one or more of: Java, Go, Scala, or Python
• Expert level experience in one or more of: Terraform, Jenkins, Kubernetes
• Extensive experience running and tuning JVM workloads at scale

About Us

Sumo Logic, Inc. helps make the digital world secure, fast, and reliable by unifying critical security and operational data through its Intelligent Operations Platform. Built to address the increasing complexity of modern cybersecurity and cloud operations challenges, we empower digital teams to move from reaction to readiness—combining agentic AI-powered SIEM and log analytics into a single platform to detect, investigate, and resolve modern challenges. Customers around the world rely on Sumo Logic for trusted insights to protect against security threats, ensure reliability, and gain powerful insights into their digital environments. For more information, visit www.sumologic.com.

Sumo Logic Privacy Policy. Employees will be responsible for complying with applicable federal privacy laws and regulations, as well as organizational policies related to data protection.

Senior HR Ops Analyst - Analytics and Technology

We are seeking an experienced HR AI programs analyst to join our team. This role sits within HR and is critical to advancing a more strategic, data-driven, and technology-enabled people function. The ideal candidate brings a strong blend of HR domain expertise, data fluency, and technology acumen, with a forward-looking perspective on AI in HR. This role ensures that HR technology, analytics, and automation are applied through a people-first lens, directly supporting employee experience, compliance, and workforce strategy.

Key Responsibilities

Total Rewards & Talent Programs

• Support the delivery of core HR programs (performance, merit, benefits, recruiting) through data and technology enablement.
• Conduct compensation and benefits analysis to inform program design and effectiveness.
• Provide insights to improve talent outcomes, including hiring, retention, and engagement.

HR Analytics & Insights

• Lead analysis of workforce data (e.g., turnover, compensation, recruiting, engagement) to inform decisions.
• Translate people data into dashboards that drive actionable insights.
• Forecast workforce needs and evaluate HR program effectiveness and ROI.
• Spearhead people analytics, ensuring insights are grounded in HR context through partnership with HR business partners, talent acquisition, internal communications & engagement, and HR operations teams.

HR Technology & AI Enablement

• Partner across HR to identify and prioritize high-impact opportunities to leverage AI.
• Apply AI to enable autonomous workflows and automate HR processes at scale, freeing teams to focus on strategic, high-value work
• Evaluate, implement, and optimize technologies that enhance HR efficiency and effectiveness.
• Own and evolve the HR technology stack (ADP, Greenhouse, Lattice, Litmos, etc.), including integrations and vendor management.
• Ensure data integrity, governance, and compliance across all HR systems.
• Partner with HR Operations to maintain accurate, compliant, and scalable people data

Skills & Experience

• 8+ years in HR analytics, HR technology, or HR program management.
• Experience in fast-paced, technology-driven environments.
• Bachelor’s degree in HR, Business, Data Analytics, or related field.
• Strong experience in HR systems, analytics, and programs.
• Experience managing HR technology vendors and systems (e.g., ADP, Greenhouse, Lattice, Litmos), preferred.
• Familiarity with AI and automation tools in HR applications.
• Strong business acumen and understanding of HR practices and compliance.
• Excellent communication skills with the ability to influence cross-functional stakeholders.

WHO YOU ARE:
At Zinnia, we deliver persona-driven experiences across a complex ecosystem of carriers, distributors, agents, policyholders, and operational teams. As a UX Researcher, you are a hands-on practitioner who thrives in complexity and brings clarity through insight.
Reporting to the Lead UX Researcher, you are embedded within product teams and work across the full product lifecycle—from early discovery through post-launch evaluation. You help teams understand user needs, validate solutions, and measure the success of what we build.

You are:

• A mixed-methods practitioner who is comfortable using both qualitative and quantitative approaches.
• A data-informed thinker who can analyze trends, interpret metrics, and connect insights to outcomes.
• A clear communicator who translates research findings into actionable recommendations.
• Comfortable taking initiative and owning research for the teams you support.
• A collaborative teammate who contributes to a growing research practice and supports shared learning.

WHAT YOU'LL DO:

• Support End-to-End Research Across the Product Lifecycle
• Partner with cross-functional teams to plan and execute research from discovery through post-launch.
• Advocate for user-centered thinking.
• Conduct foundational research to uncover user needs, behaviors, and pain points.
• Design and run evaluative research to test concepts, prototypes, and live features.
• Help define success metrics for features and experiences in partnership with Product and Data teams.
• Measure post-launch success through user feedback, behavioral data, and performance metrics.
• Identify opportunities for iteration and continuous improvement.
• Contribute to Research Operations and Team Growth
• Document and share research findings to make insights accessible and reusable.
• Contribute to research repositories, templates, and best practices.
• Support a culture of curiosity, learning, and continuous improvement.

WHAT YOU’LL NEED:

• A Bachelor's or Master's Degree with 5+ years of relevant experience in UX Research.
• Examples of your UX research work demonstrating your approach and thinking.
• Experience conducting end-to-end UX research across generative and evaluative phases.
• Strong foundation in qualitative research methods, with exposure to quantitative approaches and analytics.
• Ability to interpret data and metrics to inform product decisions.
• Experience working with cross-functional product teams in a SaaS or digital product environment.
• Strong communication and storytelling skills, with the ability to present insights clearly and effectively.
• Comfort working in complex or regulated environments (e.g., financial services, insurance) preferred.

WHAT’S IN IT FOR YOU?

At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

^#LI-RS1

Data Engineer with experience working with GCP wanted to join us on a permanent basis. You can either join us in our growing Mumbai team or join us remotely from across India. 

Step into the Koppling workstream as a Data Engineer and be a key player in building a sophisticated media data warehouse. Your role will involve developing and deploying robust ETL/ELT data pipelines to automate the integration of 3rd party data sources at scale. This is an excellent opportunity to apply solid technical problem-solving skills, advance your data engineering capabilities, and gain a foundational understanding of the marketing data domain. You'll contribute to creating a centralized, reliable data source that informs critical business decisions, working within a collaborative team environment.

What you’ll be doing

• Developing, and deploying robust ETL/ELT data pipelines using Python and SQL to integrate various 3rd party data sources.
• Automating the integration of 3rd party data sources at scale, ensuring data accuracy and timeliness for our media data warehouse.
• Utilizing Google Cloud Platform (GCP) services such as BigQuery, Cloud Run, and Scheduler for efficient data processing and orchestration.
• Performing data modeling and transformations using dbt and SQL to structure and refine data within the media data warehouse.
• Managing and version controlling pipeline code and configurations using Git, ensuring collaborative development and deployment.
• Troubleshooting and optimizing existing data pipelines to enhance reliability, performance, and scalability.
• Applying infrastructure-as-code principles to manage data resources, potentially using tools like Terraform for environment provisioning.
• Developing or integrating APIs for complex data ingestion and exploring the use of streaming data technologies like Kafka or Pub/Sub for real-time data needs.
• Implementing and maintaining CI/CD pipelines to automate the testing, deployment, and monitoring of data solutions.

What we want from you

• Professional experience in data engineering or a similar role.
• Hands-on experience with Google Cloud Platform (GCP) services including BigQuery, Cloud Run, and Scheduler.
• Proficiency in SQL for data manipulation and analysis.
• Strong programming skills in Python.
• Experience with dbt.
• Familiarity with infrastructure-as-code principles.
• Understanding of data warehousing concepts, ETL/ELT processes, and data modeling.
• Experience with version control systems (e.g., Git).
• Excellent problem-solving skills, attention to detail, and a proactive attitude.
• Ability to work independently and as part of a team in a fast-paced environment.

Desirable Attributes

• Familiarity with Terraform.
• Experience with API Development.
• Knowledge of streaming data processing concepts (e.g., Kafka, Pub/Sub).
• Familiarity with CI/CD pipelines.
• Relevant GCP certifications are a plus.

Head of Quality Engineering to lead and scale our QA function in India (Relocation to Noida required) 

 This is a pivotal leadership role within our Engineering and Technology team, requiring a unique blend of strategic foresight, commercial awareness, and hands-on technical expertise. 

The ideal candidate is not just a manager but a leader and coach—someone who can recruit and build a high-performing team from the ground up while maintaining involvement in projects and automation. You will be the driving force behind our continued AI Transformation in QA in the region and, ensure our technical capabilities are always one step ahead of business demand. 

This role offers relocation to Noida, its important that you are happy to relocate to Noida and our team will support your relocation 

What you’ll be doing: 

Leadership, Team Development & Future-Readiness 

• Build & Scale: Recruit top-tier QA talent to build the India team. Manage high-volume, high-pressure hiring cycles and  a establish QA Automation hub. 

• Future-Proofing the Workforce: Collaborate closely with Sales and Business Development teams to understand the sales pipeline and emerging market trends. Translate these insights into training roadmaps to ensure the team is "project-ready" for next-generation work before it arrives. 

• Talent Development: Follow and contribury to global engineering career progression frameworks. Foster a culture of continuous learning by coordinating training programs, onboarding graduates, and personally coaching team members. 

• Global Collaboration: Act as the primary liaison for the India region within our global community of QA leaders, ensuring alignment with global standards while addressing local operational needs. 

• Employee Wellbeing: Balance the drive for high performance with a deep commitment to team wellbeing, proactively managing signs of burnout and ensuring a healthy, sustainable work-life balance for your staff. 

 
AI Transformation & Technical Excellence 

• AI Leadership: Champion the adoption of AI-assisted testing tools and generative AI within the QA workflow. Lead transformation activities to automate test generation, self-healing scripts, and predictive quality analytics. 

• Automation Strategy: Lead the design and development of robust, scalable test automation frameworks using modern tools, with a specific focus on Playwright. 

• Hands-on Engineering: Review complex test scenarios and contribute to automation code or framework architecture. You will be expected to guide the team on technical implementation in Java, Python, or JavaScript. 

• Shift-Left & CI/CD: Support project teams in integrating quality gates within deployment pipelines and drive the adoption of "Shift-Left" testing principles. 

 
Strategic Quality Management 

• Metrics & KPIs: Define and track quality metrics (DRE, Test Coverage, Cycle Time) to provide transparent reporting to executive stakeholders. 

• SDLC Integration: Collaborate closely with Engineering, Product, and DevOps leads to embed quality as a mindset throughout the development lifecycle. 

• Infrastructure & Data: Oversee test environment management, data management strategies, and ensure the infrastructure supports rigorous performance and security testing. 

• Client Delivery Assurance: Act as the senior escalation point for critical project quality issues. Build relationships with global account leads to ensure Indian based delivery teams are meeting client expectations and strictly adhering to any SLAs 

 
Process & Operations 

• Agile Efficiency: Optimize testing processes to support rapid Agile/Scrum development cycles, reducing time-to-market whilst improving quality. 

• Prioritization: Expertly handle multiple conflicting priorities and context switching between strategic planning, crisis management, and recruitment activities. 

What we want from you: 

• Extensive QA Leadership & Team Scaling: Proven extensive experience in Quality Assurance, leading and managing teams, with a track record of building and scaling QA teams from small to medium sizes (including graduate intake and senior hires). 

• Comprehensive Technical QA Expertise: Strong hands-on proficiency in test automation frameworks (Java, Python, JavaScript), deep understanding of Functional, API, Performance (JMeter, k6), and Security testing fundamentals. 

• Modern QA Tooling & CI/CD Mastery: Experience with Playwright is highly desirable, along with proficiency in modern CI/CD tools (Jenkins, GitHub Actions, GitLab CI). 

• E-commerce/Retail Domain Expertise: Understanding of complex buying journeys within E-commerce/Retail domains, with experience using platforms like Shopify, Adobe Commerce, SFCC, or CommerceTools. 

• Strategic Business & Commercial Acumen: Ability to analyse business trends, sales pipelines, and commercial impact to forecast skill requirements, drive proactive team upskilling, and strategically prepare teams for future sales initiatives. 

• AI Transformation & Empowerment: Proven experience with AI transformation activities and a passion for empowering teams to effectively utilize AI tools in daily workflows. 

• Adaptable, Resilient & Results-Oriented: Comfortable with frequent context switching, adept at managing ambiguity in a fast-paced environment, and capable of handling demanding hiring targets and delivery deadlines. 

• Exceptional Communication & Stakeholder Management: Excellent verbal and written communication skills, capable of clearly explaining complex technical quality risks to non-technical stakeholders. 

• High Emotional Intelligence & Relationship Building: Possesses high emotional intelligence, fostering deep trust and strong relationships across cultural boundaries as an approachable, empathetic listener. 
• Vibrant Team & Tech Community Builder: Actively fosters a vibrant internal engineering culture (organizing Hackathons, Guilds, Lunch & Learns) and a strong sense of community within a distributed workforce through team bonding and celebrating successes. 

Desirable Attributes: 

• Cloud Native: Experience with cloud platforms (AWS, Azure, GCP) and containerization technologies (Docker, Kubernetes). 

• Emerging Tech: Demonstrated knowledge of AI/ML testing approaches and implementation of LLMs in testing. 

• Certifications: ISTQB Advanced Level or equivalent quality certifications. 

• Remote Management: Experience managing distributed or remote teams across different time zones. 

What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage.

We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish.
We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges.
And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.

The opportunity:

VML is seeking a highly experienced, strategic, results driven and hands-on Head of Talent Acquisition to lead our critical talent growth initiatives for the India market. This is a pivotal leadership role, reporting directly to the CPO and is instrumental in defining, driving, and delivering our ambitious hiring goals. 

You will take complete ownership of VML's entire talent acquisition lifecycle, responsible for scaling and optimising a high-volume recruitment engine tasked with attracting and securing both experienced professionals and graduates annually across diverse functions. Beyond strategic oversight, this role demands actively engaging in critical hires while simultaneously designing, implementing, and refining end-to-end talent acquisition processes to drive efficiency, quality, and an exceptional candidate experience. 

You will lead, mentor, and develop a team of up to 20 Talent Acquisition professionals, fostering a culture of excellence and innovation. Success in this role hinges on your ability to build strong, collaborative partnerships with senior stakeholders across multiple business units and geographic regions, including APAC and EMEA, ensuring talent strategy is seamlessly aligned with global business objectives and VML's strategic vision 

What you’ll be doing:

Strategic Talent Acquisition Leadership & Delivery: 

• Define, own, and execute the end-to-end Talent Acquisition strategy for VML's India operations to support growth. 
• Actively participate in the hands-on delivery of high-priority requirement to meet business needs. 

Global Stakeholder Partnership & Advisory: 

• Cultivate strong, trusted partnerships with senior business leaders and hiring managers across VML's India, APAC, and EMEA regions. 

Process Optimisation & Operational Excellence: 

• Manage end-to-end process improvement and change management initiatives across all TA functions. Identify inefficiencies, streamline workflows, and implement best practices to ensure our recruitment operations are highly scalable, efficient, and capable of supporting our aggressive annual hiring targets. 
• Champion the evaluation, adoption, and optimisation of TA technologies and tools, including AI-driven solutions, advanced assessment methodologies, and automation. Leverage technology to enhance efficiency, scalability, candidate experience. 

Team Leadership & Development: 

• Create a high-performing team structure to deliver the business requirements, ensuring best practice and fostering a culture of continuous learning, accountability, and excellence. 
• Provide hands-on guidance, performance coaching, and career development opportunities, empowering the team to achieve ambitious hiring targets and develop into talent advisors. 

Data-Driven Performance & Forecasting: 

• Establish and leverage a data-driven TA framework. Continuously monitor, analyse, and report on key performance indicators (KPIs) such as time-to-fill, cost-per-hire, offer acceptance rates, quality of hire, source effectiveness. 
• Use these insights to proactively identify bottlenecks, optimise processes, forecast talent needs, and inform strategic decisions that drive continuous improvement. 

Talent Pipeline & Campus Strategy: 

• Develop, implement, and oversee a robust campus hiring strategy for VML India, building sustainable talent pipelines across various functions for future growth and ensure a consistent influx of entry-level talent to meet business needs 
• Innovate and execute diverse sourcing strategies to build proactive talent pipelines for critical and hard-to-fill roles. 

What we want from you:

We are seeking an exceptional and results-oriented Talent Acquisition leader with a proven track record of, hands-on experience in high-growth, fast-paced environments, The ideal candidate will be a strategic thinker, an operational expert, and an inspiring leader, clearly demonstrating the following: 

• Prior experience as a Head of Talent: creating Talent structures and strategies to deliver high volume recruitment ideally within a Global Capability Centre (GCC) or a prominent IT/Digital Services consultancy in India. 
• Significant experience in managing, mentoring, and developing large Talent Acquisition teams with demonstrable expertise in owning and scaling the entire talent acquisition lifecycle  
• Prior experience delivering proactive sourcing strategies to build talent pipelines for volume recruitment, niche roles and campus recruitment programs  
• You will have worked with senior business leaders and executives across diverse functions and global geographies (including APAC and EMEA)  
• Experience with process optimisation, re-engineering and optimising TA processes, and successfully leading change management initiatives to enhance scalability, drive operational excellence, and elevate the candidate and hiring manager experience. 
• Experience hiring across Technology, digital, AI, creative and marketing roles 
• You will have an analytical and data-driven mindset, with a track record of leveraging TA analytics and KPIs (e.g., time-to-fill, cost-per-hire, source effectiveness, quality of hire, diversity metrics) to inform strategic decisions, optimise performance, and demonstrate ROI. 

      Personal Attributes: 

• Thrives in dynamic, high-pressure, and often ambiguous environments, demonstrating exceptional problem-solving skills, adaptability, and resilience in driving outcomes. 
• Outstanding verbal and written communication skills, with the ability to articulate complex strategies, influence stakeholders at all levels, and present data-driven insights clearly and concisely. 

What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

Permanent only:
We offer a great benefits package including a discretionary bonus scheme, training opportunities, competitive pension, medical insurance, life assurance, social events, opportunities to buy and sell holidays, family friendly policies, discounts with hundreds of retailers and much more.

Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage.

We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish.
We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges.
And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.
#LI-APAC #LI-HYBRID

Head of Quailify Engineering needed to lead and scale our QA function in India. This is a pivotal leadership role within our Engineering and Technology team, requiring a unique blend of strategic foresight, commercial awareness, and hands-on technical expertise. 

The ideal candidate is not just a manager but a leader and coach—someone who can recruit and build a high-performing team from the ground up while maintaining involvement in projects and automation. You will be the driving force behind our continued AI Transformation in QA in the region and, ensure our technical capabilities are always one step ahead of business demand. 

What you’ll be doing: 

Leadership, Team Development & Future-Readiness 

• Build & Scale: Recruit top-tier QA talent to build the India team. Manage high-volume, high-pressure hiring cycles and  a establish QA Automation hub. 

• Future-Proofing the Workforce: Collaborate closely with Sales and Business Development teams to understand the sales pipeline and emerging market trends. Translate these insights into training roadmaps to ensure the team is "project-ready" for next-generation work before it arrives. 

• Talent Development: Follow and contribury to global engineering career progression frameworks. Foster a culture of continuous learning by coordinating training programs, onboarding graduates, and personally coaching team members. 

• Global Collaboration: Act as the primary liaison for the India region within our global community of QA leaders, ensuring alignment with global standards while addressing local operational needs. 

• Employee Wellbeing: Balance the drive for high performance with a deep commitment to team wellbeing, proactively managing signs of burnout and ensuring a healthy, sustainable work-life balance for your staff. 

 
AI Transformation & Technical Excellence 

• AI Leadership: Champion the adoption of AI-assisted testing tools and generative AI within the QA workflow. Lead transformation activities to automate test generation, self-healing scripts, and predictive quality analytics. 

• Automation Strategy: Lead the design and development of robust, scalable test automation frameworks using modern tools, with a specific focus on Playwright. 

• Hands-on Engineering: Review complex test scenarios and contribute to automation code or framework architecture. You will be expected to guide the team on technical implementation in Java, Python, or JavaScript. 

• Shift-Left & CI/CD: Support project teams in integrating quality gates within deployment pipelines and drive the adoption of "Shift-Left" testing principles. 

 
Strategic Quality Management 

• Metrics & KPIs: Define and track quality metrics (DRE, Test Coverage, Cycle Time) to provide transparent reporting to executive stakeholders. 

• SDLC Integration: Collaborate closely with Engineering, Product, and DevOps leads to embed quality as a mindset throughout the development lifecycle. 

• Infrastructure & Data: Oversee test environment management, data management strategies, and ensure the infrastructure supports rigorous performance and security testing. 

• Client Delivery Assurance: Act as the senior escalation point for critical project quality issues. Build relationships with global account leads to ensure Indian based delivery teams are meeting client expectations and strictly adhering to any SLAs 

 
Process & Operations 

• Agile Efficiency: Optimize testing processes to support rapid Agile/Scrum development cycles, reducing time-to-market whilst improving quality. 

• Prioritization: Expertly handle multiple conflicting priorities and context switching between strategic planning, crisis management, and recruitment activities. 

What we want from you: 

• Extensive QA Leadership & Team Scaling: Proven extensive experience in Quality Assurance, leading and managing teams, with a track record of building and scaling QA teams from small to medium sizes (including graduate intake and senior hires). 

• Comprehensive Technical QA Expertise: Strong hands-on proficiency in test automation frameworks (Java, Python, JavaScript), deep understanding of Functional, API, Performance (JMeter, k6), and Security testing fundamentals. 

• Modern QA Tooling & CI/CD Mastery: Experience with Playwright is highly desirable, along with proficiency in modern CI/CD tools (Jenkins, GitHub Actions, GitLab CI). 

• E-commerce/Retail Domain Expertise: Understanding of complex buying journeys within E-commerce/Retail domains, with experience using platforms like Shopify, Adobe Commerce, SFCC, or CommerceTools. 

• Strategic Business & Commercial Acumen: Ability to analyse business trends, sales pipelines, and commercial impact to forecast skill requirements, drive proactive team upskilling, and strategically prepare teams for future sales initiatives. 

• AI Transformation & Empowerment: Proven experience with AI transformation activities and a passion for empowering teams to effectively utilize AI tools in daily workflows. 

• Adaptable, Resilient & Results-Oriented: Comfortable with frequent context switching, adept at managing ambiguity in a fast-paced environment, and capable of handling demanding hiring targets and delivery deadlines. 

• Exceptional Communication & Stakeholder Management: Excellent verbal and written communication skills, capable of clearly explaining complex technical quality risks to non-technical stakeholders. 

• High Emotional Intelligence & Relationship Building: Possesses high emotional intelligence, fostering deep trust and strong relationships across cultural boundaries as an approachable, empathetic listener. 
• Vibrant Team & Tech Community Builder: Actively fosters a vibrant internal engineering culture (organizing Hackathons, Guilds, Lunch & Learns) and a strong sense of community within a distributed workforce through team bonding and celebrating successes. 

Desirable Attributes: 

• Cloud Native: Experience with cloud platforms (AWS, Azure, GCP) and containerization technologies (Docker, Kubernetes). 

• Emerging Tech: Demonstrated knowledge of AI/ML testing approaches and implementation of LLMs in testing. 

• Certifications: ISTQB Advanced Level or equivalent quality certifications. 

• Remote Management: Experience managing distributed or remote teams across different time zones. 

What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage.

We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish.
We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges.
And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.

The opportunity:

We're seeking a highly skilled Senior QA Engineer to drive quality within our dynamic team. This role requires a strong blend of manual testing expertise and robust automation skills. You'll champion a 'shift-left' approach, embedding quality from early development stages, and act as an advocate for QA within our e-commerce environment. We value a proactive mindset, including a keen interest in innovation and leveraging modern technologies like AI to enhance testing practices.

What you’ll be doing:

You will be a tester within an Agile team, primarily focusing on testing eCommerce solutions. You will be involved in the preparation of test cases and test plans, and will be required to create and execute both manual and automated tests. You will work closely with developers and utilise CI/CD processes and tooling.

The applicant will be system testing and integration testing on new projects and regression testing as part of on-going site support for several clients.  Experience of testing RESTful services, querying databases and reviewing log file output is expected.

Key Responsibilities

• Work in a 'shift-left' approach; participate in requirements analysis, design reviews, and technical discussions to ensure testability.
• Act as a quality advocate and champion, providing insight and guidance into QA within your project team.
• Provide test estimates and contribute to project planning.
• Analyse requirements to design, document, and execute thorough test cases and Exploratory Test Charters.
• Perform extensive System Testing, System Integration Testing, and targeted exploratory testing across web applications, services, and backend systems.
• Identify, document, and track defects, collaborating with developers on root cause analysis.
• Execute and report on automated and manual test suites, analysing results and reporting quality metrics to stakeholders.
• Enhance and maintain robust test automation packs and scripts, primarily using Playwright with JavaScript/TypeScript.
• Automate E2E, API, and backend tests, integrating them into CI/CD pipelines.
• Contribute to automation reliability, maintainability, and coverage.
• Utilize strong backend testing skills, including SQL querying and server log analysis.
• Contribute to non-functional testing, such as compatibility and accessibility.

What we want from you:

• Proven track record of Quality Assurance.
• Ideally experience testing transactional e-commerce websites.
• Balance of manual testing with automation skills.
• Analytical, problem-solving, and critical thinking skills with an acute eye for detail.
• Good communication and interpersonal skills; effective collaboration across teams.
• Adaptable, organized, and effective in dynamic Agile environments.
• Experience in Playwright (or similar) with JavaScript/TypeScript for test automation.
• Solid understanding and practical experience with CI/CD tools.
• Proficiency in API testing.
• Knowledge of web technologies (HTML, CSS, JavaScript) and web application testing.
• Familiarity with Agile methodologies.
• Experience with AI tooling and an eagerness to explore more in this area.

What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage.

We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish.
We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges.
And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.

#LI-APAC #LI-HYBRID

We are VML Enterprise Solutions - a group of talented engineers, tech experts, and creators who combine our passions and contribute to the IT world. You may know us better as Wunderman Thompson Technology – in 2024 we changed our name, but at the same time, we remained a great team of people who deliver our best. We design, build, manage and run complex technology platforms and help our clients to benefit from our work and creativity.   

The opportunity:

An experienced Release Manager, who leads teams to follow best practices in development standards and coding reviews. You have an enthusiasm for learning new skills and initiative to deliver the best outcomes for our clients.

You will be primarily responsible the management and protection of releases through, where appropriate, Build/Develop, QA, UAT, Pre-Prod and Production environments across multiple technical stacks including front ends, middleware, core commerce platforms and more.

What you’ll get to do:

• Negotiate, plan, and manage all release activities.
• Analyse risks and resolve issues that affect release scope, schedule, and quality.
• Work cohesively with external partners, suppliers, product owners, and system integrators (SI’s)
• Develop common strategies for release governance across multiple systems
• Communicate release details and schedules to the Business as required.
• Act as guardian to uphold the integrity of the branching strategy and ensure processes are optimised to enable frequent and smooth releases
• Know and understand impacts of branches and code merges in the repositories used by the dev teams.
• Work with third party managed-hosting providers to increase automated processes end-to-end
• Work with the development teams.
• Coach and help automate release processes.
• Inform senior management of enterprise-wide exposure to release risk and effectively mitigate it
• Create, track, and maintain a published release and deployment calendar.
• Know the tech stack of the development process so you can participate and discuss with the development teams the challenges of the full delivery workflow.
• Maintain release documentation and manage key information such as build and release procedures, dependencies, and notification lists.
• Work with respective teams for sign off including manual, automation, performance and security testing to name a few
• Work with Infrastructure teams to improve a process, pass awareness of potential problems risks and oversee that the process is fit for the Release process needs.
• Work closely with Project Management to ensure the efficiency of the delivery of Programmes and Projects (Control, Plan, Measure, Predict and React).
• Work with Service Management in the Post-Mortem analysis and improvements identification.
• Understand Infrastructure where applications will be deployed and the different technologies that can be involved in a complex e-commerce environment. This way you should build bridges between the product delivered and Infrastructure that supports it

What you should have:

• Experience in DevOps related release management including implementing and managing the release management lifecycle
• Knowledge of software development, preferably on web (e-commerce) sites.
• Knowledge in software build, repository, and maintenance tools like GitHub, Gitlab, Jenkins, Bitbucket or any other automation build and deployment tools.
• Experience working in agile environments with SCRUM methodologies.
• Passionate about delivering quality software and defending the customer/end-user perspective.
• Good communication skills and teamwork believer.
• Strong time management & organisational skills.
• Interested in automating things.
• You like to learn and investigate new technologies that the company is working with or will work in the future.
• Experience in Continuous Integration, Delivery, Deploy methodologies.
• Excellent negotiation skills and an ability to handle sensitive issues with tact and diplomacy.

You will collaborate with our UK project team, so we’ll need you to be available until 18:00 PL

What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage.

We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish.
We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges.
And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.

At VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team. 

#LI-HYBRID #LI-APAC

The opportunity:

Join VML, a leading global creative and tech company, and help shape the future of eCommerce! 

We're looking for a driven and ambitious Consultant with experience in sectors like FMCG/CPG, B2B, or Omni-channel Retail to join our Business Consultancy team. You'll partner with top-tier clients (e.g., LEGO, Coca-Cola, Ford, Nestlé,), leveraging your eCommerce, digital and business expertise to deliver diverse projects across a range of digital channels. 

What you’ll be doing:

• Salesforce Platform Development: Design, develop, test, and deploy high-quality, scalable solutions on the Salesforce Platform, utilizing Apex, Lightning Web Components (LWC), Visualforce, Aura Components, Flows, Platform Events and Process Builders. 

• Order Management Implementation: Implement, configure, and customize Salesforce Order Management (OMS) functionalities, including Order Summaries, Order Orchestration, Fulfillment, Payments, and Returns. 

• Integration Specialist: Develop and maintain integrations between the Salesforce Platform and other internal/external systems (e.g., Salesforce Commerce Cloud, Subscription Application, ERP, payment gateways, shipping providers) using Salesforce APIs (REST, SOAP, Bulk) and integration middleware. 

• Technical Design & Architecture: Collaborate with Solution Architects, Business Analysts, and stakeholders to translate business requirements into technical designs and scalable Salesforce solutions. 

• Code Quality & Best Practices: Ensure adherence to Salesforce best practices, coding standards, and maintain comprehensive documentation for all developed solutions. Participate in code reviews to ensure quality and maintainability. 

• Troubleshooting & Support: Provide expert-level troubleshooting and support for Salesforce applications, identifying and resolving complex technical issues. 

• Release Management: Assist with release management processes, including sandbox refreshing, change set deployment, and CI/CD pipeline management.  
  Knowledge of Copado is a Pré. 

• Continuous Improvement: Stay up-to-date with the latest Salesforce releases, features, and industry trends, proactively recommending new approaches and technologies to improve efficiency and effectiveness. 

• Collaboration: Work effectively within Agile teams, participating in daily stand-ups, sprint planning, and retrospectives. 

What we want from you:

Technical Proficiency: 

• 3+ years of hands-on experience as a Salesforce Developer. 

• Strong proficiency in Salesforce Platform development (Apex, LWC, Visualforce, Aura Components, Flows, Process Builder, SOQL/SOSL, Platform Events). 

Mandatory:  

• Experience with Salesforce APIs (REST, SOAP, Bulk) and integrating Salesforce with external systems. 

• Deep understanding of the Salesforce data model, security model, and governor limits. 

• Experience with Salesforce development tools and methodologies (VS Code, SFDX, Git, CI/CD). 

Analytical & Problem-Solving: 

• Excellent analytical and problem-solving skills with a keen attention to detail. 

• Ability to understand complex business requirements and translate them into technical solutions. 

Communication & Collaboration: 

• Strong written and verbal communication skills, able to articulate technical concepts to non-technical stakeholders. 

• Demonstrated ability to work effectively in a team-oriented, collaborative environment. 

Certifications (One or more of the following are highly preferred): 

• Salesforce Platform Developer I - Preferred 

• Salesforce Platform Developer II (PDII) – nice to have 

Preferred Skills & Experience (Nice to Haves) 

• Zuora 

• Copado 

• Automotive Cloud 

• Salesforce Order Management 

• Knowledge of Agile/Scrum methodologies. 

What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are. 

Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage. 
We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish. 
We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges. 
And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday. 

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.

#LI-HYBRID #LI-APAC

The opportunity:

We are seeking an experienced Shopify Lead to drive the architecture, design, and execution of enterprise-grade e-commerce solutions on Shopify and Shopify Plus. This role involves technical leadership, solution design, and team mentorship while ensuring robust, scalable, and high-performing Shopify implementations aligned with business goals. 

The ideal candidate is a hands-on technologist and strategic thinker with deep expertise in Shopify and a proven track record of leading complex digital commerce projects end-to-end. 

What you’ll be doing:

• Lead the architecture, customization, and development of advanced Shopify Plus storefronts and ecosystems. 
• Define and enforce technical standards, best practices, and coding guidelines across Shopify projects. 
• Collaborate with cross-functional teams — including UI/UX, Product, Marketing, and Operations — to translate business needs into scalable technical solutions. 
• Own full lifecycle delivery of Shopify projects: design, development, testing, deployment, and post-launch optimization. 
• Develop and integrate custom apps, APIs, and third-party services (ERP, CRM, OMS, payment gateways, analytics, etc.). 
• Drive performance optimization, SEO best practices, and security compliance for all Shopify storefronts. 
• Mentor and guide a team of developers; conduct technical reviews, training, and knowledge-sharing sessions. 
• Evaluate new Shopify releases, technologies, and tools to continuously improve the development ecosystem. 
• Act as the technical point of contact for Shopify-related discussions with stakeholders, clients, and leadership. 

What we want from you:

• Bachelor’s or Master’s Degree in Computer Science, Engineering, or a related technical field. 
• 10+ years of total web development experience with a minimum of 5 years dedicated to Shopify and Shopify Plus. 
• Expert-level proficiency in Shopify Liquid, HTML5, CSS3, JavaScript (ES6+), and AJAX. 
• Experience with modern front-end frameworks (React, Vue.js, or Next.js) and headless commerce architecture. 
• Strong understanding of RESTful APIs, GraphQL, and Shopify Admin API integrations. 
• Proven experience in developing custom Shopify apps (public/private) using Node.js, Express, or Laravel. 
• Deep knowledge of Shopify Plus features, multi-store setup, localization, and internationalization. 
• Familiarity with DevOps practices, version control (Git), CI/CD pipelines, and deployment management. 
• Demonstrated ability to manage teams, code reviews, and delivery timelines in a fast-paced environment. 
• Strong problem-solving, analytical, and decision-making skills. 

If you know some of this even better:

• Experience with Shopify Hydrogen, Oxygen, or headless commerce implementations. 
• Exposure to data-driven e-commerce optimization tools (Klaviyo, Segment, GTM, etc.). 
• Knowledge of SEO, performance tuning, and analytics integration for Shopify stores. 
• Prior experience working in agency environments or with enterprise-scale e-commerce clients. 

What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

Our personality and behaviours: We believe that we are what we do, not just what we say. Our shared values and behaviours show how to bring the VML Enterprise Solution's culture to life through the actions we all take every day:

• Connect Meaningfully
• Inspire Creatively
• Include Purposefully
• Approach Positively

Our brilliant, talented people are what makes VML Enterprise Solutions what we are. That’s why we look for people who go beyond and always push our thinking to be better than yesterday.

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.

WHO YOU ARE

You are a passionate Python and AI/ML Engineer minimum 4 years of hands-on experience building intelligent systems. You thrive in fast-paced environments, love solving complex problems with data and algorithms, and take pride in delivering AI solutions that create real business impact. You have experience with cutting-edge Generative AI, scalable ML pipelines, and production-grade systems and you're energized by working at the frontier of what AI can do.

WHAT YOU'LL DO

1. Design, develop, and deploy machine learning models and Generative AI solutions — including classification, clustering, summarization, search & ranking, and information extraction.
2. Own end-to-end ML pipelines — from data ingestion and preprocessing through model training, deployment, and production monitoring.
3. Collaborate with cross-functional teams to translate business requirements into AI-driven features — applying NLP, outlier detection, and deep learning techniques where applicable.
4. Build robust, scalable, and well-documented Python-based RESTful APIs to expose ML models and AI services in production environments.
5. Optimize database interactions and ensure efficient data storage and retrieval for AI applications across SQL and NoSQL systems.
6. Stay current with the latest advances in AI/ML — integrating emerging approaches such as RAG pipelines, LLM fine-tuning, and vector search into live products.

WHAT YOU'LL NEED 

Python
Strong hands-on proficiency for building, scripting, and deploying AI/ML systems.
NumPy · Pandas · FastAPI · Scikit-learn
Machine Learning
Applied expertise across supervised, unsupervised, and deep learning — classification, clustering, outlier detection.
PyTorch · TensorFlow · XGBoost · DBSCAN

Generative AI (2+ yrs)
Hands-on experience building with LLMs — prompt engineering, RAG pipelines, summarization, and AI-powered features.
LLMs · RAG · Prompt Eng. · Fine-tuning

NLP & Search / Ranking
Processes language and builds relevance engines — NER, embeddings, semantic search, and ranking models.
spaCy · BERT · FAISS · Elasticsearch

API Development
Designs and ships secure, well-documented RESTful APIs exposing ML models as production-ready services.
REST · FastAPI · OAuth2 · Swagger

Databases
Proficient in SQL and NoSQL stores for structured and unstructured data pipelines supporting AI workloads.
PostgreSQL · MongoDB · Vector DBs

GOOD TO HAVE

Cloud Platforms
Deploys and scales AI workloads on AWS, Azure, or GCP.
AWS · Azure

TypeScript / JavaScript
Frontend or full-stack exposure for building ML-powered product interfaces.
TypeScript · React · Node.js

MLOps
Manages the ML lifecycle — tracking, versioning, and pipeline automation.
MLflow · Kubeflow · CI/CD

Containerization & Orchestration
Packages and scales AI services using containers and cluster management.
Docker · Kubernetes

The proliferation of machine log data has the potential to give organizations unprecedented real-time visibility into their infrastructure and operations. With this opportunity comes tremendous technical challenges around ingesting, managing, and understanding high-volume streams of heterogeneous data.

As an Solutions Engineer, you will actively contribute to, architect for, and lead the company in the design and development of new infrastructure automation projects. You will be instrumental in helping us solve, by architecture and implementation, complex hybrid infrastructure problems among corporate’s robust inventory of networking systems, applications, and cloud infrastructure. You will work closely with a team of highly skilled individuals to deliver on high impact engagements at Sumo Logic, reporting directly to the Global Head of Infrastructure and Data and engaging on projects under the guidance of the Lead Solution Architect..

You are a strong solutions engineer who is passionate about scalable, resilient, secure, and cost-efficient infrastructure solutions. You care about producing clean, elegant, maintainable, robust, well-tested code; you do this as a member of a team, helping the group come up with a better solution than you would as an individual. Ideally, you have experience with performance, scalability, and reliability issues of 24x7 uptime systems and solutions.

Responsibilities:

• Designing and implementing complex and well-architected enterprise infrastructure and data solutions
• Work to improve existing systems, solutions, and process through architectural reviews and design enhancement initiatives
• Experience in devops methodologies and practices as applied to infrastructure, cloud, identity, integration and network solutions
• Improve systems to provide strict compliance adherence, security guardrails, and cost-optimization
• Contribute to the re-architecting of systems, solutions, and processes for more streamlined, scalable, and resilient implementations
• Contribute to well-architected, end-to-end provisioning solutions to a growing enterprise organization across multiple environments and types of infrastructure
• Build strong partnerships and engage with other teams at Sumo Logic to create solutions that enable and benefit all parties and increased derived value

Requirements:

• 3+ years of industry experience with a proven track record of ownership and delivery
• Experience developing scalable, secure, and resilient infrastructure architectures and implementations
• Experience in observability and cost-optimization in application, server, and cloud (AWS preferred) settings
• Experience working with on-premise (Fortinet) network devices on a system administration and configuration level
• Experience with DNS (CloudFlare and Route53 preferred) as well as VPN management (FortiClient, ZScaler, and Netskope preferred)
• Experience with Identity Providers (Okta preferred)
• Experience with Certificate Management (Digicert and AWS ACM preferred) and authentication 
• Hands-on infrastructure as code experience (Terraform preferred) as well as CI/CD pipelines (Scalr and GitHub Actions preferred)
• Experience with writing automations and system integrations (Python preferred)
• Strong experience with AWS
• Excellent verbal and written communication skills
• Experience implementing robust and well-architected designs for enterprise scale systems
• Experience and comfort with an on-call schedule for enterprise systems during daylight hours regional time

Desirable:

• Experience in the following specific technologies is a plus:
• ADP
• Azure
• GCP
• Experience with Scalr
• Experience with AI tooling such as Boomi, Databricks (AI portions), AWS Bedrock, Gemini, and Claude
• Experience with Databricks as a whole
• CCNA, CCNP, or equivalent network certifications
• You should have a passion for continuous learning and deep technological curiosity
• Agile development experience and a familiarity with Jira, sprints, and pointing

About Us:

Sumo Logic, Inc., empowers the people who power modern, digital business.  Sumo Logic enables customers to deliver reliable and secure cloud-native applications through its SaaS analytics platform. The Sumo Logic Continuous Intelligence Platform™ helps practitioners and developers ensure application reliability, secure, and protect against modern security threats, and gain insights into their cloud infrastructures. Customers worldwide rely on Sumo Logic to get powerful real-time analytics and insights across observability and security solutions for their cloud-native applications. For more information, visit www.sumologic.com.

WHO YOU ARE:
At Zinnia, we deliver persona-driven experiences across a complex ecosystem of carriers, distributors, agents, policyholders, and operational teams. As a UX Researcher, you are a hands-on practitioner who thrives in complexity and brings clarity through insight.
Reporting to the Lead UX Researcher, you are embedded within product teams and work across the full product lifecycle—from early discovery through post-launch evaluation. You help teams understand user needs, validate solutions, and measure the success of what we build.

You are:

• A mixed-methods practitioner who is comfortable using both qualitative and quantitative approaches.
• A data-informed thinker who can analyze trends, interpret metrics, and connect insights to outcomes.
• A clear communicator who translates research findings into actionable recommendations.
• Comfortable taking initiative and owning research for the teams you support.
• A collaborative teammate who contributes to a growing research practice and supports shared learning.

WHAT YOU'LL DO:

• Support End-to-End Research Across the Product Lifecycle
• Partner with cross-functional teams to plan and execute research from discovery through post-launch.
• Advocate for user-centered thinking.
• Conduct foundational research to uncover user needs, behaviors, and pain points.
• Design and run evaluative research to test concepts, prototypes, and live features.
• Help define success metrics for features and experiences in partnership with Product and Data teams.
• Measure post-launch success through user feedback, behavioral data, and performance metrics.
• Identify opportunities for iteration and continuous improvement.
• Contribute to Research Operations and Team Growth
• Document and share research findings to make insights accessible and reusable.
• Contribute to research repositories, templates, and best practices.
• Support a culture of curiosity, learning, and continuous improvement.

WHAT YOU’LL NEED:

• A Bachelor's or Master's Degree with 5+ years of relevant experience in UX Research or a related field (e.g., UX Design, Product Management, Data & Analytics).
• Examples of your UX research work demonstrating your approach and thinking.
• Experience conducting end-to-end UX research across generative and evaluative phases.
• Strong foundation in qualitative research methods, with exposure to quantitative approaches and analytics.
• Ability to interpret data and metrics to inform product decisions.
• Experience working with cross-functional product teams in a SaaS or digital product environment.
• Strong communication and storytelling skills, with the ability to present insights clearly and effectively.
• Comfort working in complex or regulated environments (e.g., financial services, insurance) preferred.

WHAT’S IN IT FOR YOU?

At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

^#LI-RS1

Title: Senior Site Reliability Engineer - I, Product Area Focus
Location: Noida (Hybrid)

Summary of role

Own availability, the most important product feature, by continually striving for sustained operational excellence of Sumo’s planet-scale observability and security products.  Work alongside your global SRE team, executing on projects in your product-area specific reliability roadmap, to optimize operations, increase efficiency in our use of cloud resources and our developer’s time, harden security posture, and increase feature velocity of our developers  Work closely with multiple teams to optimize the operations of their microservices - and improve the lives of the engineers within your product area engineering teams.

Responsibilities

• Support the engineering teams within your product area by maintaining and executing a reliability roadmap of opportunities for improvement for reliability, maintainability, security, efficiency, and velocity - and help for realizing those opportunities.
• Collaborate with development infrastructure, Global SRE, and your product area engineering teams to establish and continually refine your reliability roadmap.
• Participate in defining, evolving, and managing SLOs for several teams within your product area.
• Participate in on-call rotations within your product area to understand operations workload so you can continually work to improve the on-call experience and reduce operational workload for running microservices and related components.
• Complete projects to optimize and tune on-call experience for your engineering teams.
• Continually improve the lifecycle of microservices and architectural components from inception and design, through deployment, operation, and refinement.
• Write code and automation to reduce operational workload, increase efficiency, improve security posture, eliminate toil, and enable Sumo’s developers to deliver features more rapidly.
• Work closely with the developer infrastructure teams to expedite development infrastructure adoption of tools to advance your reliability roadmap by identifying needs for your supported engineering teams, and contributing back features and bug fixes when needed. 
• Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for changes that improve reliability and velocity.
• Facilitate blame-free root cause analysis meetings for incidents to learn and drive improvement
• Drive root cause identification and issue resolution with the teams.
• Work inside of a fast-paced iterative environment.

Required Qualifications and Skills

• Cloud native application development experience leveraging best practices and design patterns
• Strong debugging and trouble-shooting skills across the entire technology stack
• Deep understanding of AWS Networking, Compute, Storage, and managed services.
• Competency with modern CI/CD tooling like Kubernetes, Terraform, Ansible & Jenkins
• Experience with full life cycle support of services, from creation to production support
• Versed in Infrastructure as Code practices using technologies like Terraform or Cloud Formation
• Ability to author production ready code in at least one the following: Java, Scala or Go.
• Experience with Linux systems and at home on the command line
• Understand and apply modern approaches to cloud-native software security
• Experienced with agile frameworks, such as Scrum and Kanban, and how to operate within these frameworks to continually deliver value.
• Flexible and willing to step into new roles and responsibilities
• Willingness to learn and use Sumo Logic products for solving reliability and security issues
• Bachelor’s or Master's Degree in Computer Science, Electrical Engineering, or another scientific or technical discipline
• 4-6 years of industry experience.

Desirable Skills

• Experience using Sumo Logic products or other observability products for reliability and security
• Experienced with planet scale product development
• Running and operating SaaS products on AWS Cloud with expert level proficiency
• Experience with streaming technologies like Kafka, Kafka Streams, or KSQL
• Expert level experience in one or more of: Java, Go, Scala, or Python
• Expert level experience in one or more of: Terraform, Jenkins, Kubernetes
• Extensive experience running and tuning JVM workloads at scale

About Us

Sumo Logic, Inc. helps make the digital world secure, fast, and reliable by unifying critical security and operational data through its Intelligent Operations Platform. Built to address the increasing complexity of modern cybersecurity and cloud operations challenges, we empower digital teams to move from reaction to readiness—combining agentic AI-powered SIEM and log analytics into a single platform to detect, investigate, and resolve modern challenges. Customers around the world rely on Sumo Logic for trusted insights to protect against security threats, ensure reliability, and gain powerful insights into their digital environments. For more information, visit www.sumologic.com.

Sumo Logic Privacy Policy. Employees will be responsible for complying with applicable federal privacy laws and regulations, as well as organizational policies related to data protection.

WHO YOU ARE:

As an Agile Project Manager at Zinnia Digital, you will be responsible for overseeing the successful completion of projects or programs within our technology organization. Partnering with the product team as well as cross-functional software engineering teams to ensure value delivery for stakeholders. Facilitating timeline and dependency management as well as budget understanding. Additionally, facilitating project team success and adherence to best practices.

WHAT YOU’LL DO:

• Day-to-day partnership with product management team.
• Plan and oversee multiple technology projects, ensuring they are aligned with overall timeline.
• Support dependency management processes.
• Exhibit exceptional organizational skills.
• Facilitate and adhere to PMO governance.
• Lead and manage projects at an executive level.
• Develop project plans, including project scope, schedule, budget, and resource allocation.
• Manage project teams, including cross functional engineers, QA, and other technical staff.
• Communicate with various stakeholders, including management, project sponsors, and clients, to ensure that project goals, timelines, and dependencies are understood and met.
• Participate and/or facilitate various ceremonies such as backlog refinement and planning.
• Leverage Agile experience to increase team throughput, transparency, and collaboration.
• Identify and manage project risks, including developing contingency plans and managing stakeholder expectations.
• Monitor and help resolve issues as they arise.
• Maintain project documentation.
• Provide regular project status reports to stakeholders.
• Ensure that projects are completed on time, within budget, and to the satisfaction of stakeholders.
• Work effectively with teams across different departments and geographies, as well as with external partners and clients.
• Continuously improve project management processes and methodologies.

WHAT YOU’LL NEED:  

• Bachelor's or Master's degree in computer science, engineering, or relevant experience.
• 8+ years managing technology projects of increasing complexity.
• Strong understanding of project management methodologies and best practices including Waterfall, Agile, and SAFe.
• Excellent communication and leadership skills, with the ability to work effectively with both technical and non-technical stakeholders.
• Ability to manage multiple projects simultaneously, prioritize tasks, and work independently.
• Strong problem-solving skills, with the ability to identify and resolve issues in a timely manner.
• Experience working with agile methodologies, including Scrum as well as mentoring and upskilling teams in agile methodologies.
• Experience working with project management tools, such as Jira and Airtable.
• Experience working with technical teams, including software engineers and quality analysts.
• Knowledge of software development lifecycles and software development methodologies.
• Strong understanding of the Life Insurance and Annuity Industry - Preferred
• Scrum, SAFe, PMP or other project management certifications are a plus - Preferred

WHAT’S IN IT FOR YOU?

We’re looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

#LI-UM1

WHAT YOU’LL DO:

• Process complex claims for Annuity policies.
• Researching and processing requests while working on multiple screens and applications.
• Resolving moderately routine questions following pre-established guidelines.
• Performing routine research on customer inquiries.
• Ensuring customer satisfaction and strive to meet & exceed service standards.
• Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team.
• Ability to work with strict timelines.
• Should be fine with non-rotating US shift timings. 

WHAT YOU'LL NEED:

• Graduation in any stream, Commerce Graduate preferred.
• 1+ year of working experience (Life insurance domain (Death claims)) that required a focus on quality including attention to details, accuracy, and accountability for your work product.
• Experience in a professional/office related environment that required you to work regularly scheduled shifts.
• Experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
• Must be able to type 30+ WPM with 98% accuracy.
• Effective English business communication skills required to exchange information with client.
• Ability to solve basic mathematical problems.
• Must have basic Email/ Letter writing skills.
• Good understanding of MS Excel and MS-Outlook.
• Life Insurance domain knowledge is must (preferably Annuities).

WHAT’S IN IT FOR YOU?

We’re looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

#LI-UM1

• Strong experience creating and deploying cloud infrastructure on Azure, AWS, and GCP
• Understanding of Python and Docker for developing web APIs
• Understanding of deploying solutions to Kubernetes.
• Familiarity with serverless technologies across functions, queues, file storage, API management, and key‑value stores
• Experience with integration patterns and working with various APIs
• Knowledge of DevOps principles and Git, preferably with experience in modern techniques such as monorepos
• Proficiency in Infrastructure‑as‑Code languages such as Terraform and CloudFormation
• Understanding of design patterns for building scalable and efficient systems
• A quality‑driven, test‑first mindset
• Excellent written and verbal communication skills
• Familiarity with Diagrams‑as‑Code for documenting infrastructure architecture is a plus
• Understanding of modern authentication protocols such as OAuth2 and OIDC
• Consideration of cross‑cutting concerns like observability and security in infrastructure design
• Contributions to open‑source projects are a plus

We’re ideally looking for someone who is comfortable across the entire stack and can take ownership of feature delivery from design to deployment. The ideal candidate should have:

• 5+ years of experience with Python and FastAPI (async programming)
• Experience with Redis caching patterns and cache invalidation strategies
• Experience with event-driven architectures (Pub/Sub, SNS/SQS, or similar message brokers)
• Familiarity with SQLAlchemy ORM and relational database patterns
• Experience writing comprehensive test suites (pytest, integration testing)
• Comfortable with REST API design and microservices communication patterns
• Experience with AI-assisted development tools (Cursor, Copilot, Claude Code)
• Experience with Git and CI/CD pipelines

Nice to Have

• Experience with Strapi CMS or similar headless CMS platforms
• Experience with both GCP and AWS cloud services
• Familiarity with i18n patterns (locale handling, translation key management)
• Experience in Java and typescript

WHO YOU ARE:

Senior Software engineer plays a key role in the design, development/configuration, unit testing, installation, and ongoing maintenance of Zinnia software platforms. Works with stakeholders to develop solutions and/or products that fulfill the needs of Zinnia’s internal stakeholders and clients. Those solutions and/or products help Zinnia and Zinnia clients to be more efficient and provide better service to end customers. Technical Architect interacts directly with project managers and business stakeholders and may periodically interact directly with Zinnia’s clients. Will facilitate, Architect, and enable junior team members by acting as a mentor for soft skills and/or technical subject matter experts.

WHAT YOU’LL DO:

• Work as part of a global, cross-functional team to develop innovative software for Zinnia’s stakeholders.
• Contribute to projects by creating well-designed, customized, testable, and efficient code for Life & Annuity Exchange
• Assist our teams in providing ongoing support, troubleshooting, improvements, or custom enhancements to existing Life & Annuity Exchange
• Flexibility to support the challenging development and delivery needs of Zinnia
• Collaborate with our global teams, internal stakeholders, and customers.
• Act as a mentor and technology expert for team members and conduct technical reviews.
• Architect, Design, develop and validate various requirements for the Zinnia platforms
• Ability to work in a fast-paced environment, recognize and react to changing business needs and effectively prioritize tasks
• Must be self-motivated and able to work independently and in conjunction with team members and business units. Enthusiasm and flexibility to work on a variety of projects

WHAT YOU’LL NEED:

• 10+ years of expertise across the full Microsoft .NET ecosystem — owning technical direction from architecture design through production, setting standards, mentoring engineers, and driving SDLC maturity within Agile/Scrum organizations; deep expertise in C#, ASP.NET Core, and enterprise design patterns
• Architecting, designing, developing, and delivering solutions using C#/.NET, ASP.NET Core, MVC, Web API, Visual Studio IDE, SSRS, SOAP, XML, GitHub; leads API design strategy at scale — defining standards for security (OAuth2, JWT), versioning, documentation (OpenAPI/Swagger), and performance across distributed microservices environments
• Understanding of advanced design patterns, API-first design, and SOLID principles
• Effective communication, interpersonal, and critical thinking skills.
• Effective troubleshooting skills.
• Ability to work as part of a cross-functional, global team.
• Fluent client communication, Issue management, deployment, and delivery support;
• Hands-on experience designing and deploying cloud solutions on AWS — working across compute, storage, and serverless services with a focus on scalability and cost efficiency; contributes to cloud best practices and supports team adoption
• Team coordination, analytical skill, self-learning, Communication, Technical documentation, system analysis
• Contributes to RESTful API design strategy at scale, helping define standards for security (OAuth2, JWT), versioning, documentation (OpenAPI/Swagger), and performance. Supports the design of integration layers between systems and promotes API governance across distributed teams and microservices environments
• Exposure to AI integration, including LLM APIs, prompt engineering, RAG pipelines, and AI-powered feature development, with a willingness to apply emerging AI capabilities to real-world product use cases

Good to have:

• Working experience on enterprise-level applications/products
• Working experience in React/Angular
• Insurance/financial services (Life and Annuity) industry knowledge
• Experience with Web-based software as a service (SaaS) application
• Knowledge of Redis Cache for in-memory data structure storage and caching
  
  

WHAT’S IN IT FOR YOU?

At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability

#LI-AS2

WHO YOU ARE:

Software Engineer plays a key role in the design, development/configuration, unit testing, installation, and ongoing maintenance of Zinnia software platforms. Works with stakeholders to develop solutions and/or products that fulfill the needs of Zinnia’s internal stakeholders and clients. Those solutions and/or products help Zinnia and Zinnia clients to be more efficient and provide better service to end customers. Software Engineer interacts directly with project managers and business stakeholders and may periodically interact directly with Zinnia’s clients. Will facilitate, Architect, and enable junior team members by acting as a mentor for soft skills and/or technical subject matter experts.

WHAT YOU’LL DO:

• Work as part of a global, cross-functional team to develop innovative software for Zinnia’s stakeholders.
• Contribute to projects by creating well-designed, customized, testable, and efficient code for Life & Annuity Exchange
• Assist our teams in providing ongoing support, troubleshooting, improvements, or custom enhancements to existing Life & Annuity Exchange
• Flexibility to support the challenging development and delivery needs of Zinnia
• Collaborate with our global teams, internal stakeholders, and customers.
• Ability to work in a fast-paced environment, recognize and react to changing business needs and effectively prioritize tasks
• Must be self-motivated and able to work independently and in conjunction with team members and business units. Enthusiasm and flexibility to work on a variety of projects

WHAT YOU’LL NEED:

• Microsoft .NET (5–7 Years) Deep, well-rounded expertise across the complete software development lifecycle using .NET technologies. Consistently delivers end-to-end solutions — from requirements gathering through production deployment — within Agile/Scrum teams. Core stack: C#, ASP.NET Core, MVC, and Web API, utilizing Visual Studio IDE, SSRS, SOAP, XML, and GitHub. Strong understanding of advanced design patterns, API-first design, and SOLID principles.
• AWS (Cloud) Hands-on experience deploying and managing cloud infrastructure on AWS — covering compute, storage, serverless, and observability. Able to work independently across the cloud stack, moving beyond basic service consumption to support real engineering needs.
• RESTful API Skilled in designing, building, and consuming secure RESTful APIs with a strong command of industry standards. Well-versed in OAuth2 authentication, OpenAPI/Swagger documentation, and API testing workflows using Postman.
• AI Integration Practical, hands-on experience embedding AI capabilities into production software — including LLM API integration, prompt engineering, and developing AI-adjacent features. Actively deepening this expertise as a core part of a modern engineering toolkit.
• Collaboration & Communication Effective communicator with strong interpersonal and critical thinking skills. Experienced working within cross-functional, global teams — handling client communication, issue management, deployment support, and technical documentation with confidence.

Good to have:

• Working experience on enterprise-level applications/products
• Working experience in React/Angular, REACT, KONG, JIRA
• Experience with Web-based software as a service (SaaS) application
• Knowledge of Redis Cache for in-memory data structure storage and caching

WHAT’S IN IT FOR YOU?

At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

BOLD is seeking for the newest addition to our existing Data Science team, you’ll combine your analytical skills and business knowledge to deliver key insights to our Product and Management teams. You’ll help drive product development using our vast user data sets to enhance our current products and to help us find inferences and relationships in this data to build new products – More towards the role required. 

ABOUT THIS TEAM

The Data Science department at BOLD is responsible for discovering patterns and trends in datasets to get insights, creating predictive algorithms and data models, improving the quality of data or product offerings by utilizing machine learning techniques, distributing suggestions to other teams and top management, and using data tools such as Python and SQL.

The Data Science team actively collaborates with other vertical teams such as Engineering, Portals, BI, Product, Legal. Most of the projects are focused around problems that require a mix of natural language processing and machine learning. Some of the active projects are resume parsing, ranking, summary generation, data quality and scoring, content generation, job recommendations, and conversion analysis. Apart from the business initiatives, the team also explores state of the art methods and keeps them upto to date with technology.

WHAT YOU’LL DO 

• Demonstrate ability to work on data science projects involving NLP, large language models, predictive modelling, statistical analysis, vector space modelling, machine learning etc. 
• Leverage our rich data sets of user data to perform research, develop models and create data products with our Development & Product teams 
• Develop novel and scalable data systems in cooperation with our system architects that leverage datasets using machine learning techniques to enhance the user experience 
• Collaborates effectively with cross-functional teams to deliver end-to-end products & features. 
• Demonstrates ability to multi-task and re-prioritize responsibilities based on changing requirements. 
• Estimates efforts, identify risks, devises and meets project schedules. 
• Runs review meetings effectively and drive the closure of all open issues on time. 
• Evolve prompt engineering applications and benchmark different Large Language models to solve business problems.                  
• Mentors/coaches data scientists to facilitate their development and provide technical leadership to them. 
• Implement and experiment with agentic workflows to improve the job seeker experience. 
• Rises above detail to see broader issues and implications for whole product/team.  

WHAT YOU’LL NEED

• Should be able to handle a team of 2-5 members, if required. 
• Knowledge and experience using statistical and machine learning algorithms, including regression, instance-based learning, decision trees, Bayesian statistics, clustering, neural networks, deep learning, ensemble methods 
• Expert knowledge in Python.  
• Experience with frameworks that optimizes prompt engineering (langChain/crewai/etc) 
• Practical LLM/RAG experience for search quality  such as  query understanding, semantic retrieval, reranker design .  
• Experience with Solr/OpenSearch/Elasticsearch … 
• Experience with embedding & vector search  
• Experience in using large language models. 
• Experience with distributed, semantic and vector based search and match systems.  
• Experience with prompt engineering, chain-of-thought, retrieval augmented generation, vector databases and preferably LLM agents. 
• Experience in feature selection, building and optimizing classifiers. 
• Experience with software stack components, including common programming languages, back-end technologies, database modelling, continuous integration, services-oriented architecture, software testability, etc. 
• Langchain and/or Llamaindex. 
• Be a keen learner and enthusiastic about developing software. 
   

EXPERIENCE- 

• Project Lead, Data Science- 8 years+

#LI-SV1

BOLD is seeking for newest addition to our existing Data Science team, you’ll combine your analytical skills and business knowledge to deliver key insights to our Product and Management teams. You’ll help drive product development using our vast user data sets to enhance our current products and to help us find inferences and relationships in this data to build new products – More towards the role required

ABOUT THIS TEAM

The Data Science department at BOLD is responsible for discovering patterns and trends in datasets to get insights, creating predictive algorithms and data models, improving the quality of data or product offerings by utilizing machine learning techniques, distributing suggestions to other teams and top management, and using data tools such as Python and SQL.

The Data Science team actively collaborates with other vertical teams such as Engineering, Portals, BI, Product, Legal. Most of the projects are focused around problems that require a mix of natural language processing and machine learning. Some of the active projects are resume parsing, ranking, summary generation, data quality and scoring, content generation, job recommendations, and conversion analysis. Apart from the business initiatives, the team also explores state of the art methods and keeps them upto to date with technology.

WHAT YOU’LL DO 

• Demonstrate ability to work on data science projects involving NLP, large language models, predictive modelling, statistical analysis, vector space modelling, machine learning etc. 
• Leverage our rich data sets of user data to perform research, develop models and create data products with our Development & Product teams 
• Develop novel and scalable data systems in cooperation with our system architects that leverage datasets using machine learning techniques to enhance the user experience 
• Collaborates effectively with cross functional teams to deliver end-to-end products & features. 
• Demonstrates ability to multi-task and re-prioritize responsibilities based on changing requirements. 
• Estimates efforts, identify risks, devises and meets project schedules. 
• Runs review meetings effectively and drive the closure of all open issues on time 
• Mentors/coaches data scientists to facilitate their development and provide technical leadership to them. 
• Rises above detail to see broader issues and implications for whole product/team. 

WHAT YOU’LL NEED

• Knowledge and experience using statistical and machine learning algorithms including regression, instance-based learning, decision trees, Bayesian statistics, clustering, neural networks, deep learning, ensemble methods 
• Expert knowledge in Python.  
• Practical LLM/RAG experience for search quality  such as  query understanding, semantic retrieval, reranker design. 
• Experience with Solr/OpenSearch/Elasticsearch .
• Experience with frameworks that optimizes prompt engineering (langChain/crewai/etc) 
• Experience with embedding & vector search  
• Experience in using large language models. 
• Experience in feature selection, building and optimising classifiers. 
• Experience working with backend technologies such as Flask/ Gunicorn etc. 
• Experience on working with open source library such Spacy,NLTK,Gensim etc  
• Experience on working with deep-learning library such as Tensor flow, Pytorch etc  
• Experience with software stack components including common programming languages, back-end technologies, database modelling, continuous integration, services oriented architecture, software testability etc. 
• Be a keen learner and enthusiastic about developing software.  

EXPERIENCE- 

• Module Lead, Data Science- 5.5 years

#LI-SV1

BOLD is seeking for the newest addition to our existing Data Science team, you’ll combine your analytical skills and business knowledge to deliver key insights to our Product and Management teams. You’ll help drive product development using our vast user data sets to enhance our current products and to help us find inferences and relationships in this data to build new products – More towards the role required

ABOUT THIS TEAM

The Data Science department at BOLD is responsible for discovering patterns and trends in datasets to get insights, creating predictive algorithms and data models, improving the quality of data or product offerings by utilizing machine learning techniques, distributing suggestions to other teams and top management, and using data tools such as Python and SQL.

The Data Science team actively collaborates with other vertical teams such as Engineering, Portals, BI, Product, Legal. Most of the projects are focused around problems that require a mix of natural language processing and machine learning. Some of the active projects are resume parsing, ranking, summary generation, data quality and scoring, content generation, job recommendations, and conversion analysis. Apart from the business initiatives, the team also explores state of the art methods and keeps them upto to date with technology.

WHAT YOU’LL DO 

• Build AIML models that serve for content generation, content recommendation, and content moderation using LLMs. 
• Responsible for converting business requirements into robust data science algorithms. 
• Responsible for providing technical leadership to a team of data science engineers. 
• Responsible for design, development, deployment of AI/ML, NLP, statistical & content recommendation algorithms that may not require LLMs.  
• Leverage our rich data sets of user data to perform research, develop models and create data products with our Development & Product teams 
• Develop novel and scalable data systems in cooperation with our system architects that leverage datasets using machine learning techniques to enhance the user experience 
• Collaborates effectively with cross functional teams to deliver end-to-end products & features. 
• Demonstrates ability to multi-task and re-prioritize responsibilities based on changing requirements. 
• Responsible for creating model validation framework. 
• Leading a data science team that delivers actionable results through the combination of data science solutions, business skills, statistical knowledge, and understanding of data. 
• Distilling complex analytical results into presentable, digestible, and actionable feedback for product and engineering teams. 
• Recruit, build and retain a top-tier data science team that brings together top talent at all levels, cutting edge technology, and analytic innovation. 
• Assess, inspire and motivate a high performing team of data science professionals. 

WHAT YOU’LL NEED

• Proven experience in solving open-ended business problems using data-science/ML/AI from initial ideation stage up to delivering the ready-to-use solution. 
• Strong Programming experience in Python. Familiar with various Machine Learning algorithms and Statistical methods. 
• 10+ yrs of working experience in MLData science with NLP background  
• Experience with frameworks that optimizes prompt engineering (langChain/crewai/etc) 
• Must have delivered multiple data science product(s) in production. Deployment with LLMs is a plus. 
• Practical LLM/RAG experience for search quality  such as  query understanding, semantic retrieval, reranker design .  
• Experience with Solr/OpenSearch/Elasticsearch … 
• Experience with embedding & vector search  
• Experience designing and implementing ML systems with Data Pipelines (Data Cleaning and creative Feature Engineering), Model Iterations and Evaluation, High throughput ML(Model Training, Evaluation, GPU vs CPU, XGBoost ML), Python ML Libs(TensorFlow, PyTorch). 
• Experience in leading a team of 3-5 data scientists. 
• Experience using tools to deploy models into the production environment such as Jenkins 

 EXPERIENCE- 

• Engineering Manager, Data Science- 10 years+

#LI-SV1

Who You Are:

We’re building a next-generation Product Operations function to help our growing organization scale efficiently — and we’re looking for an ambitious, detail-oriented Associate Product Operations Manager to be part of this journey.

As an early member of the Product Ops team, you will play a critical role in designing scalable workflows, embedding AI-driven efficiencies, and enabling high-velocity product development. You’ll work at the intersection of Product, Engineering, and AI, helping teams operate smarter through automation, structured processes, and intelligent tooling.

This is a hands-on role ideal for someone who understands how modern product organizations leverage AI, automation, and data to drive impact.

What You Will Do:

Process Design, AI Integration & Workflow Automation

• Partner with Product, Engineering, and AI teams to design, document, and optimize product development workflows.
• Identify repetitive/manual processes and implement workflow automation using AI and collaboration tools and integrations.
• Contribute to building AI-powered operational use cases (e.g., automated reporting, requirement summarization, sprint insights, ticket classification).
• Support implementation of frameworks across:
  • Roadmap planning
  • Sprint Cycles
  • Release Management
  • Product Reviews
• Continuously improve processes to enhance speed, quality, and scalability.

Product Lifecycle & Agile Operations

• Support and optimize the end-to-end product lifecycle in an Agile environment.
• Work closely with Product Managers to improve planning, prioritization, and execution hygiene.

Data

• Collect and organize product metrics and performance data Build dashboards and reporting systems to track:
  • Product Performance
  • Project Status
  • Operational KPIs
• Assist in tracking and communicating progress toward key product and business goal

Cross-Functional Collaboration

• Act as a connector between Product, Engineering, AI/ML, and GTM teams.
• Collaborate on AI solutioning and tooling initiatives to improve product operations.
• Facilitate alignment, maintain documentation, and ensure accountability across teams.

Tools Setup, Governance & Optimization

• Help manage and optimize core product management and collaboration tools (e.g., Jira, Airtable, Confluence) and AI productivity tools (e.g., LLM-based assistants, automation platforms)
• Ensure data integrity, process compliance, and scalable tool usage.
• Research, evaluate and implement new tools to improve efficiency and automation maturity.
• Support the rollout of new tools, systems, and processes across the organization.

What You will Need:

Required Qualifications:

• Bachelor’s/Master’s degree in Business, Engineering, Information Systems, or related field.
• 3–4 years of experience in Product Operations, Business Operations, or Process Improvement roles.
• Strong understanding of:
  • Product lifecycle in Agile environments
  • Workflow automation concepts and tools
• Hands-on or working knowledge of:
  • AI tools (e.g., ChatGPT, Claude, automation tools, AI copilots
  • AI use cases in product or business workflows
• Experience collaborating with Product, Engineering, and/or AI teams.
• Hands on with tools like Jira, Airtable, Confluence.
• Strong analytical, problem-solving, and documentation skills.
• Excellent written and verbal communication.
• A proactive mindset — eager to take ownership and learn in a fast-paced, evolving environment.
• Experience working in or with technology-driven organizations.

Preferred Qualifications (Good to have):

• Hands-on experience building automation workflows (Zapier, Make, APIs, scripts, etc.).
• Experience in AI implementation within business or product workflows.
• Exposure to product analytics tools (e.g., Pendo, Mixpanel, Amplitude).
• Understanding of data structures, APIs, or system integrations.

Soft Skills:

• Highly collaborative and comfortable working across multiple teams and functions.
• Curious, data-driven, and eager to experiment with new systems or workflows.
• Strong sense of ownership and accountability.
• Adaptable to change and comfortable in a startup or fast-growth environment.

Why This Role Is Exciting:

• Shape the foundation of a fast-growing Product Operations team and have a lasting impact on how the company scales.
• Gain exposure to all parts of the product lifecycle — from strategy and execution to launch and iteration.
• Work closely with Product, Engineering, and Leadership on high-visibility initiatives.

WHAT’S IN IT FOR YOU?

At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

^#LI-RS1

Role Summary

We are seeking a Senior GTM Systems Administrator to join our Revenue Operations team, reporting to the Sr. Director of Revenue Operations. This role plays a critical part in enabling efficient revenue operations across Sales, Marketing, Customer Success, and Finance.

At Enboarder, Salesforce serves as our primary system of record, while Hubspot powers our marketing automation and lead management. The Senior GTM Systems Administrator owns the administration, optimization, and integration of Salesforce and HubSpot, ensuring our GTM teams have reliable systems, clean data, and scalable processes that support pipeline generation, customer growth, and operational efficiency. 

The ideal candidate brings strong Salesforce administration expertise, hands-on Hubspot administration experience, and a highly collaborative approach to identifying opportunities for improvement and partnering with stakeholders to implement scalable solutions.

Key Responsibilities

1. Salesforce Administration

• Co-Own administration and optimization of the Salesforce platform supporting Sales, Marketing, Customer Success, and Finance teams — including objects, fields, validation rules, page layouts, permissions, user access, dashboard and reporting to support visibility into funnel performance, ARR, and key GTM metrics.
• Partner directly with GTM stakeholders to understand business problems and translate them into well-architected technical requirements and Salesforce solutions
• Design, troubleshoot, and optimize Salesforce Flows and automation to support evolving business requirements

2. HubSpot Administration

• Own the administration and maintenance of the HubSpot platform, including properties, workflows, forms, lifecycle stages, and backend automation, ensuring system continuity, clean data, and reliable synchronization with Salesforce and other GTM tools
• Build and maintain marketing dashboards and reports, including advanced analytics (e.g., expansion reporting) in close partnership with the Marketing team
• Serve as the primary point of escalation for HubSpot workflow, reporting, and data issues across Marketing and Sales teams.

3. GTM Systems Integrations

        Maintain and support integrations between Salesforce, HubSpot, and the broader GTM technology stack,
        ensuring reliable data sync and system performance. Current stack includes:

• Salesforce & HubSpot (core integration)
• Planhat · Gong · ZoomInfo · Intercom · Rocketlane ·  LinkedIn Sales Navigator · Trumpet · Zapier

4. Data Quality & Governance

• Partner with the RevOps and GTM team to complete the ongoing account deduplication and contact association initiative, improving account and contact data integrity across Salesforce, HubSpot, and Planhat
•   Implement automation and processes to reduce duplicates and maintain consistent account & contact associations
• Perform monthly audits to monitor duplicate accounts and contact associations and proactively address data quality issues

5. Documentation

• Maintain clear documentation of system configurations, integrations, automation logic, and operational processes in alignment with GTM system best practices

Required Qualifications

• 5+ years of hands-on Salesforce administration experience with demonstrated ability to own and deliver complex projects independently.
• 2+ years of hands-on HubSpot administration experience
• Strong experience designing, building, troubleshooting, and optimizing Salesforce Flows
• Proven ability to translate business requirements from GTM stakeholders into scalable technical solutions
• Experience maintaining and improving Salesforce–HubSpot integrations
• Experience working with GTM tools such as Planhat, Gong, ZoomInfo
• Strong CRM data governance skills — deduplication, data hygiene, and validation automation.
• Background in SaaS or subscription-based businesses, solid understanding of ARR, pipeline management, and GTM funnel metrics.
• Strong problem solving skills and ability to collaborate across multiple teams
• Proactive, ownership-driven mindset with the ability to independently identify issues and drive solutions
• Exposure to quote-to-cash processes and tools such as Salesforce CPQ is a plus

BOLD is seeking for QA professional who will work directly with the BI Development team to validate Business Intelligence solutions. He will build test strategy and test plans and test cases for ETL and Business Intelligence components. He will also validate SQL queries related to test cases and produce test summary reports. 

ABOUT THIS TEAM

BOLD Business Intelligence(BI) team is a centralized team responsible for managing all aspects of the organization's BI strategy, projects and systems. BI team enables business leaders to make data-driven decisions by providing reports and analysis. The team is responsible for developing and manage a latency-free credible enterprise data warehouse which is a data source for decision making and input to various functions of the organization like Product, Finance, Marketing, Customer Support etc.

BI team has four sub-components as Data analysis, ETL, Data Visualization and QA. It manages deliveries through Snowflake, Sisense and Microstrategy as main infrastructure solutions. Other technologies including Python, R, Airflow are also used in ETL, QA and data visualizations.

WHAT YOU’LL DO

• Work with Business Analysts, BI Developers to translate Business requirements into Test Cases  
• Responsible for validating the data sources, extraction of data, applying transformation logic, and loading the data in the target tables.  
• Designing, documenting and executing test plans, test harness, test scenarios/scripts & test cases for manual, automated & bug tracking tools. 

WHAT YOU’LL NEED

• Experience in Data Warehousing / BI Testing, using any ETL and Reporting Tool 
• Extensive experience in writing and troubleshooting SQL Queries using any of the Databases – Snowflake/ Redshift / SQL Server / Oracle 
• Exposure to Data Warehousing and Dimensional Modelling Concepts  
• Experience in understanding of ETL Source to Target Mapping Document  
• Experience in testing the code on any of the ETL Tools 
• Experience in Validating the Dashboards / Reports on any of the Reporting tools – Sisense / Tableau / SAP Business Objects / MicroStrategy  
• Hands-on experience and strong understanding of Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC). 
• Good experience of Quality Assurance methodologies like Waterfall, V-Model, Agile, Scrum.  
• Well versed with writing detailed test cases for functional & non-functional requirements. 
• Experience on different types of testing that includes Black Box testing, Smoke testing, Functional testing, System Integration testing, End-to-End Testing, Regression testing & User Acceptance testing (UAT) & Involved in Load Testing, Performance Testing & Stress Testing. · Expertise in using TFS / JIRA / Excel for writing the Test Cases and tracking the  
• Exposure in scripting languages like Python to create automated Test Scripts or Automated tools like Query Surge will be an added advantage 
• An effective communicator with strong analytical abilities combined with skills to plan, implement & presentation of projects 

EXPERIENCE- 

• QA Engineer, BI: 2.5 years+
• Senior QA Engineer, BI: 4.5 years+

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