JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

ROLE AND RESPONSIBILITIES

Client/Stakeholder Management

• Provide superior customer service to meet on-site client’s expectations
• Ensure prompt operation of the switchboard and that all phone queries are directed to the correct client staff/ team.
• Maintain and update phone directory and phone systems as required.
• Ensure that reception areas, including desk and seating areas are tidy and presentable
• Meet and greet clients promptly a
• nd contact staff member via phone to advise of guest’s arrival
• Book meeting rooms as requested
• Process car parking booking requests for permanent and/or casual bookings
• Issue access cards, including entering into the system and handling any relevant paperwork
• Collect and/or receive local and international courier deliveries, receipting in register and contacting relevant staff
• Build and develop effective client / stakeholder relationships across multiple levels of the organization
• On-site key point of contact for Facilities in the client’s premises
• Fulfil any ad-hoc requests promptly and efficiently to support the facilities team or (client) business
• Ensure any faults or defects are recorded and reported to facilities team to ensure an outstanding client experience is maintained

Procurement & Vendor Management

• Assist the facilities team in the management and induction of all contractors on site to ensure they perform to the required standards
• Assist in the procurement of vendors and services as required

Finance Management

• Ensure all invoices, as relate to the operation of reception and mailroom are appropriately processed and tracked
• Assist in financial processes for facilities management team, to ensure that all financial management requirements are completed in a timely and accurate manner
• Ensure prompt and accurate management of purchase orders in the financial system, as required
• Health & Safety Management
• This role has the responsibility and duty of care to work safely, taking reasonable care to protect their own health and safety and that of fellow workers and visitors and to comply with the requirements of the health and safety guidelines, policies and rules.

Site Operations Management

• Assist in the implementation of Industry Best Practice operations
• Seek ways to constantly reduce costs and improve operational standards
• Occupancy planning – assist with updating of seating plans and new joiner seat assignment as required
• Maintain premises in neat and good working condition at all times
• Assist with reporting and follow up of building management issues
• Management of WHS including warden and first aid lists/ supplies
• Maintain access control and key register, allocations and supplies, as required
• Assist with facilities reporting and administration requirements

Risk Management

• Assist in the implementation and management of the property risk management program
• Support the implementation and monitoring of disaster recovery and business continuity plans
• Follow established escalation procedures and incident reporting procedures
• Adhere to Jones Lang LaSalle’s business conduct by ensuring compliance with the firm’s guidelines,  procedures and strategies

JOB REQUIREMENTS

• Prior experience in reception required
• Prior experience in facilities, property management, hospitality or related field preferred
• Must present a professional and friendly corporate image to clients
• Ability to interact well within a team
• Ability to learn new systems quickly
• Ability to confidently interact with all levels of the organization from CEO to cleaning contractors
• Self-motivated
• 2-3 Years experience in a corporate environment
• Understanding of basic technical aspects of property (Computer Room Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system) is advantageous
• Critical Competencies for Success

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If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.