Sobre este puesto de Utility Billing Specialist en Marshallreddick
What You'll Do
-
Manage utility accounts for assigned residential properties across multiple U.S. markets.
-
Coordinate utility activations, transfers, disconnections, and account closures during property onboarding, tenant transitions, and offboarding.
-
Communicate directly with utility providers by phone, email, and online portals to establish accounts and resolve billing issues.
-
Retrieve, review, and enter utility invoices into AppFolio, ensuring accuracy and proper documentation.
-
Monitor billing cycles, due dates, outstanding balances, and missing invoices to prevent late fees and service interruptions.
-
Verify available property funds, obtain required approvals, and process utility payments.
-
Calculate and process tenant utility billbacks, including prorations and shared meter allocations based on lease terms.
-
Investigate billing discrepancies, unusually high charges, and potential service issues.
-
Track utility deposits, refunds, final bills, and account closeouts.
-
Coordinate with Property Managers, Tenant Coordinators, Maintenance, and Accounting to resolve outstanding matters.
-
Maintain accurate records, follow up on unresolved issues, and escalate concerns proactively.
-
Assist with process improvements and evolving utility management workflows.
What Qualifies You
-
Minimum one year of relevant experience in billing, utility management, or property management operations.
-
Strong verbal and written English communication skills.
-
Comfortable making outbound calls to U.S. utility providers and resolving issues professionally.
-
Experience reviewing invoices, tracking payments, and researching billing discrepancies.
-
Strong organizational skills, attention to detail, and ability to manage multiple deadlines.
-
Proficiency with spreadsheets, email, and web based applications.
-
Ability to work independently, communicate proactively, and take ownership of assigned responsibilities.
What Sets You Apart
-
Experience in U.S. residential property management or utility billing.
-
Familiarity with AppFolio or similar property management software.
-
Experience with utility account setup, transfers, tenant billbacks, or shared meter billing.
-
Strong problem solving and customer service skills.
-
Dependability, initiative, adaptability, and consistent follow through.
