About this Utility Billing Specialist role at Marshallreddick
What You'll Do
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Manage utility accounts for assigned residential properties across multiple U.S. markets.
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Coordinate utility activations, transfers, disconnections, and account closures during property onboarding, tenant transitions, and offboarding.
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Communicate directly with utility providers by phone, email, and online portals to establish accounts and resolve billing issues.
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Retrieve, review, and enter utility invoices into AppFolio, ensuring accuracy and proper documentation.
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Monitor billing cycles, due dates, outstanding balances, and missing invoices to prevent late fees and service interruptions.
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Verify available property funds, obtain required approvals, and process utility payments.
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Calculate and process tenant utility billbacks, including prorations and shared meter allocations based on lease terms.
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Investigate billing discrepancies, unusually high charges, and potential service issues.
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Track utility deposits, refunds, final bills, and account closeouts.
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Coordinate with Property Managers, Tenant Coordinators, Maintenance, and Accounting to resolve outstanding matters.
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Maintain accurate records, follow up on unresolved issues, and escalate concerns proactively.
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Assist with process improvements and evolving utility management workflows.
What Qualifies You
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Minimum one year of relevant experience in billing, utility management, or property management operations.
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Strong verbal and written English communication skills.
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Comfortable making outbound calls to U.S. utility providers and resolving issues professionally.
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Experience reviewing invoices, tracking payments, and researching billing discrepancies.
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Strong organizational skills, attention to detail, and ability to manage multiple deadlines.
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Proficiency with spreadsheets, email, and web based applications.
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Ability to work independently, communicate proactively, and take ownership of assigned responsibilities.
What Sets You Apart
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Experience in U.S. residential property management or utility billing.
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Familiarity with AppFolio or similar property management software.
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Experience with utility account setup, transfers, tenant billbacks, or shared meter billing.
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Strong problem solving and customer service skills.
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Dependability, initiative, adaptability, and consistent follow through.
