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Job Description:

OVERVIEW

The UPS Store, Inc., a wholly owned subsidiary of UPS is the world's largest franchisor of retail shipping, postal, printing and business service centers. The UPS Store has over 5,500 independently owned locations in the U.S. and Canada. If you're seeking an exciting and dynamic career opportunity, we'd like to hear from you!

The UPS Store Instructional Design Specialist supports the design and creation of The UPS Store franchise network training programs and materials through application of instructional design methods.

They work closely with subject matter experts (SME), managers, vendors, and various cross-functional teams to understand aspects of policies, procedures, systems, and skills requiring instruction to recommend appropriate training solutions that align with the project and company objectives.

From instructional analysis and network understanding, TUPSS Instructional Design Specialist manages and coordinates the design, development, and implementation of various instructor-led training (ILT) programs, which includes but is not limited to Trainer Guides, Participant Guides, trainer slide decks, and deliverables.

They are expected to develop resources that are applicable to business unit needs and best practices, which include but is not limited to Quick Reference Guides, Frequently Asked Questions documents, Job Aids, Information Sheets, instructional video scripts, and Web-based Trainings.

The Instructional Design Specialist will upload new training elements into the learning management system (LMS) for the franchise network. The Instructional Design Specialist manages and coordinates projects to create content and resources applicable to business unit needs and best practices.

RESPONSIBILITIES AND DUTIES

• Provides instructional expertise and recommendations to support trainers and SMEs in the creation and implementation of training programs and materials
• Coordinates with the SME and project manager throughout course development (i.e., initial planning, content brainstorming sessions, media development, and writing) to meet goals and objectives
• Produces instructional materials for various instructional delivery methods (e.g., classroom, e-learning, video, and written job aids etc.) to meet project specifications
• Creates course content outlines in collaboration with designated SMEs to ensure deliverables meet training and learning strategies
• Collaborating with clients and stakeholders to develop creative concepts, storyboards, and scripts. 
• Develop programs and course curricula for the Franchisee and Center Manager corporate instructor-led training programs
• Gathers data on training needs and learning interventions to integrate design of training materials and programs.
• Writes course content and creates relevant graphics to reflect and expand the scope, sequence, and learning objectives developed through team collaboration
• Collects content for development of training materials (e.g., text, graphics, animations, audio, glossary, test questions, etc.) to ensure alignment with training and learning development strategies
• Reviews procedures and guidelines for training programs and learning interventions to guarantee instructional materials meet outlined learning and training goals across business units
• Identifies most recent innovation in the technology of online learning and suggests ways that training projects could be updated or improved
• Collaborates with internal clients (e.g., Product Development, Operations, etc.), SMEs, and project managers to assist with the direction and management of projects
• Designs evaluation tools (e.g., surveys, questionnaires, etc.) necessary for measuring training and learning intervention effectiveness

RELEVANT KNOWLEDGE AND SKILLS

• Assesses Business Needs: Demonstrates a general understanding of ways to identify and measure the current needs of the customer or business; uses the business need to help define the project’s requirements
• Instructional Design or Training Knowledge: Applies knowledge of adult learning theory and instructional design to the creation of instructional materials; evaluates existing analysis to identify learning gaps and provide recommendations; assists in the alignment of training to business outcomes; demonstrates ability to identify implementation gaps and provide suggestions for improvement; identifies appropriate measurement to assess learning
• Multicultural Agility: Recognizes importance of understanding global and cultural diversity; interested in learning about cultural differences that impact business
• Project Management: Demonstrates understanding of implementation objectives, project plan, and one's role within a project; participates in the implementation of a project; provides timely, thorough, and concise updates for area of responsibility; identifies areas of risk and properly communicates them to the project manager
• Projects, Programs or Processes Design and Development: Lists basic design specifications linked to business requirements; describes the importance of quality design and development procedures; outlines design and development
• Awareness of graphic design, audio-video production, and editing principles as they relate to learning content.

Preferred Qualifications:

• Bachelor’s Degree (or internationally comparable degree) – Instructional Design, Business Administration, Training and Development, Project Management, English, Graphic Design, or related discipline.
• Experience in an adult learning or training environment.
• Experience using Learning Management Systems (LMS).
• Experience using Adobe Suites, Rise 360, Articulate, and/or Storyline.

Required Qualifications

• Experience demonstrating proficiency with Microsoft Office Suite products (Word, Excel, and PowerPoint).
• Basic knowledge of visual design principles and the ability to create visually appealing and engaging learning materials.
• Excellent written and verbal communication skills for collaborating with stakeholders, developing instructional content, and providing feedback.
• Experience creating executive-level reports, dashboards, and data visualizations that communicate training participation, completion rates, knowledge retention, and program performance trends.
• Instructional Design experience in a corporate environment.

Additional Information for Internals:

• Last day to apply will be 11:59pm 10/30/26
• This is a job grade 102 (Specialist)
• The correct pay for this position ranges from $25-$28.50/hr. (depending on your location in US)

Employee Type:
 

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