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Join Cleveland Clinic’s Independence Family Health Center and become a part of one of the most respected healthcare organizations in the world. This patient-friendly facility offers primary care, express care and a wide array of specialty services. Here, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career.  

As Program Manager IV, you will manage all aspects of assigned projects and serve as a single point of contact. In this role, you will lead and manage multiple medium- to large-sized projects, leveraging advanced project management tools to deliver results. You will accomplish project objectives by planning, coordinating, and evaluating project activities.

A caregiver in this role works days from 8:00 a.m. – 5:00 p.m.

After 90 days, the position offers a hybrid schedule of three days onsite and two days working from home. Based on project needs, travel to other facilities may be required.

A caregiver who excels in this role will:

• Manage all aspects of assigned projects and provide a single point of contact.
• Lead and manage multiple medium- to large-sized projects, leveraging advanced project management tools to deliver results.
• Achieve operational objectives by contributing information and recommendations to strategic plans and reviews.
• Prepare and complete action plans.
• Implement production, productivity, quality, and customer service standards.
• Complete audits and identify trends.
• Determine system improvements and implement changes.
• Meet financial objectives by participating in the development of forecasting requirements.
• Participate in preparing the annual budget and scheduling expenditures.
• Analyze variances and initiate corrective actions.
• Set and continually manage project expectations with team members and other stakeholders.
• Enhance department and organization reputation by accepting ownership for accomplishing new and different requests.
• Explore opportunities to add value to job accomplishments.
• Lead enterprise-wide projects across Nursing Operations, including high-visibility initiatives that may scale across locations.
• Manage multiple projects of varying size, complexity, and scope, typically 5–15 projects.
• Partner with nursing leadership and enterprise shared services to support strategic initiatives.
• Lead projects involving workforce planning, staffing efficiency, recruitment and retention, and care models.
• Support Information Technology (IT), virtual care, artificial intelligence (AI), quality, patient safety, and healthcare-associated infection (HAI) initiatives.
• Manage projects that may include the Nursing enterprise’s infusion pump portfolio, partnering with IT, Clinical Engineering, Pharmacy, Supply Chain, and vendors.
• Build strong relationships with stakeholders and anticipate the needs of Nursing and nursing leadership.
• Track project deliverables, timelines, and project-specific key performance indicators (KPIs) to ensure successful outcomes.

Minimum qualifications for the ideal future caregiver include:

• Bachelor's degree in business administration, Healthcare Administration, or related field and five years project management experience in assigned area which may include experience in implementing and supporting a major IT system in a clinical or system analyst capacity, experience involving complex financial system applications, etc.
• OR Master’s degree and four years of experience
• Experience creating and maintaining a project plan from inception through completion
• Effective relationship building skills

Preferred qualifications for the ideal future caregiver include:

• Master’s degree
• Project Management Certification (PMP)
• Healthcare or nursing experience
• Experience working with C Suite stakeholders
• Project management experience across a broad scope of disciplines
• Understanding of healthcare operations, ideally nursing workflows and culture
• Ability to anticipate needs, identify issues, and develop practical solutions for complex operational challenges
• Strong ability to manage timelines, deliverables, priorities, and project-specific KPIs

Physical Requirements:

• Manual dexterity to operate office equipment.
• May require periods of sitting, standing and the ability to walk to various locations throughout the health system to attend meetings.
• Must have normal or corrected vision and be able to clearly communicate verbally by phone or in person.
• Must have own transportation to travel to multiple sites.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster. 

Cleveland Clinic is pleased to be an equal employment opportunity employer.