What You'll Do:

• Backlog Ownership: Own and maintain the product backlog for Shopify POS across the retail fleet, in partnership with the Director, Retail Operations and the Retail Systems technology team. 

• Prioritization & Story Definition: Act as the decision-maker on Shopify POS backlog priority: write user stories and acceptance criteria, and rank work by store impact, commercial value and delivery effort. 

• Agile Pod Delivery: Participate as the Product Owner in the Retail Pod's agile ceremonies — backlog refinement, sprint planning, daily stand-up, review and retrospective — partnering with the Scrum Master and development team to ensure each sprint delivers defined, accepted value. 

• Subject Matter Expertise: Serve as the subject matter expert for Shopify POS and the connected retail stack, and provide guidance on priorities within the Retail Pod. 

• Release Management: Lead release management for Shopify POS: assess Shopify platform release, plan the adoption of new versions and features, and communicate change to stores well ahead of deployment. 

• UAT Ownership: Own UAT for POS releases and enhancements — defining test scripts, coordinating store and cross-functional testers, and holding sign-off before anything reaches production. 

• Incident Escalation: Own the escalation path for POS incidents, partnering with IT support to resolve them, and feed recurring themes back into the backlog rather than treating them as one-off fixes. 

• Performance Monitoring: Define and monitor product health measures such as transaction speed, checkout error rates, uptime and feature adoption, and report on them to Retail Operations leadership. 

• Cross-Functional Collaboration: Work closely with other business lines, pods and stakeholders to negotiate priorities and integrate technology solutions that enhance the in-store consumer journey. 

• Documentation & Enablement: Maintain all standard operating procedures and training materials for Shopify POS and other retail systems, and support technology projects as they relate to Retail as needed. 

Let's Talk About You:

• Minimum 3 years of hands-on experience as a Product Owner (or equivalent) on Shopify POS, including direct ownership of a POS backlog, Shopify release adoption, and app/integration ecosystem decisions.  

• Minimum 5 years of experience in the apparel or retail industry. 

• Demonstrated experience in Agile methodologies as a Product Owner within a scrum/pod delivery model, including backlog management, story writing and acceptance, and sprint execution. 

• Proven track record of delivering technology-driven solutions that improve store operations, customer experience and sales outcomes. 

• Proven ability to analyze, evaluate and make recommendations on strategic questions. 

• Strong understanding of retail store operations and the connected retail stack (POS, payments, inventory, omni-channel fulfillment) in a luxury or premium retail context. 

• Shopify certification (e.g., Shopify Foundations / Shopify Plus) — preferred. 

• Agile or Scrum certification (CSPO, PSPO or equivalent) — preferred. 

• Relevant certifications in Retail Operations or Project Management — an asset. 

• Can understand 'the big picture' and exercise good business judgement. 

• Strong organizational, planning and priority-setting skills; attention to detail. 

• Ability to manage multiple initiatives concurrently and multitask effectively. 

• Ability to work in a fast-paced environment with multiple, changing priorities and tight deadlines. 

• Able to partner with other functions and business leaders on complex problems and business issues. 

• Able to influence and inspire others to action — peers, store teams and technology partners — without direct authority. 

• Strong understanding of the retail and apparel industry; stays up to date on industry events and holds a perspective on major issues. 

• Willingness to continuously learn and stay current with Shopify and retail technology