Work Location:

Hours:

Line of Business:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

CUSTOMER

• Contribute to the strategic direction of the business /function, play a key role in the development and implementation of process and operational synergies and efficiencies
• Leverage advanced analytics and process modeling to solve moderate to complex process problems, as well as make process improvements
• Provide advice to business leaders and lead solutions to improve quality and eliminate waste. Lead the team to execute on recommendations
• Provide advanced data-driven recommendations / decisions to forecast, lead and deliver financial and customer benefits to the business
• Gather data to translate a practical problem into a statistical problem, using advanced methods including data modeling
• Actively manage relationships within and across various business lines, corporate and/or control functions and ensure alignment with enterprise

SHAREHOLDER

• Adhere to enterprise frameworks or methodologies that relate to activities for this process improvement & transformation
• Ensure respective programs/policies/practices meet business needs, complies with internal and external requirements, and aligns with business priorities
• Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
• Ensure compliance with applicable internal and external requirements (e.g. financial controls, segregation of duties)
• Participate in cross-functional / enterprise / initiatives as a subject matter expert helping to identify risk / provide guidance for complex situations
• Conduct internal and external research projects; support the development/ delivery of presentations / communications to management or broader audience
• Conduct meaningful analysis at the functional and/or enterprise level using results to draw conclusions, make recommendations, assess the effectiveness of programs/ policies/ practices
• Monitor service, productivity and assess efficiency levels within own function and implement continuous process / performance improvements where opportunities exists
• Adhere to internal policies/procedures and applicable regulatory guidelines
• Protect the interests of the organization escalate – identify and manage risks, and non-standard, high risk activities as necessary
• Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
• Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite

EMPLOYEE / TEAM

• Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
• Provide thought leadership and/ or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit
• Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques
• Participate in personal performance management and development activities, including cross training within own team
• Contribute to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices.
• Lead, motivate and develop relationships with internal and external business partners / stakeholders to develop productive working relationships.
• Contribute to a fair, positive and equitable environment that supports a diverse workforce
• Act as a brand ambassador for your business area/function and the bank, both internally and/or externally

BREADTH & DEPTH

• Process improvement advisor for a business, typically leading or contributing on projects of moderate scope and complexity
• Solves moderately to highly complex process problems
• Advanced level professional role requiring substantial knowledge / expertise in a complex field and knowledge of broader related areas
• Integrates knowledge of the enterprise sub-function’s or business line’s overarching strategy in developing solutions across multiple functions or operations
• Interprets internal/external business challenges and the industry environment, recommends course of action and best practices to improve products, processes or services
• Has advanced knowledge of all the software application and tools required to perform tasks while following best practices; provides guidance to others
• Uses advanced analytical thought to exercise judgement and identify solutions
• Work is guided by policies and industry standards/methods
• Communicates difficult concepts; converts information to compelling business context and advice; influences and gains alignment across increasingly senior stakeholders
• Works autonomously as the lead and guides others within area of expertise
• Provides leadership guidance, makes recommendations and collaborates with business to ensure solutions meets the business needs on a complex project or program
• Generally reports to a Senior Manager or above

EXPERIENCE AND/OR EDUCATION

• Undergraduate degree or relevant professional certifications, designations, or equivalent required
• 7+ years of relevant experience
• Black Belt

PREFERED SKILS/EXPERIENCE:

• "Big Tech" experience strongly preferred
• Master's degree preferred
• Bachelor's degree required in Business Administration, Accounting, Finance, Information Systems, Industrial Engineering, Operations Management, or related field.
• Professional certifications such as Lean Six Sigma Green Belt, Lean Six Sigma Black Belt, PMP, CBAP, CPA, CIA, or equivalent.
• 7+ years of experience in process improvement, operational excellence, business transformation, consulting, process engineering, or related disciplines
• Experience leading cross-functional process improvement or transformation initiatives.
• Experience documenting and redesigning complex business processes.
• Demonstrated ability to influence stakeholders and drive organizational change.
• Experience applying Lean, Six Sigma, Agile, Design Thinking, Business Process Management (BPM), or Continuous Improvement methodologies.
• Experience with business process modeling and workflow design tools such as Visio, Lucidchart, Signavio, ARIS, or similar platforms.
• Experience supporting implementation of enterprise platforms, workflow tools, governance systems, or audit technologies.
• Experience developing operating models, governance structures, process controls, and performance measurement frameworks.
• Knowledge of workflow automation, robotic process automation (RPA), artificial intelligence, or process mining technologies.
• Strong workshop facilitation, stakeholder management, and change leadership skills.
• Ability to communicate complex process and operational concepts to technical and non-technical audiences.
• Consulting, transformation, or operational excellence experience within financial services preferred

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.  

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):