We are a staffing firm recruiting an experienced Virtual Patient Coordinator & eClinicalWorks Specialist on behalf of a thriving, private cash-based medical wellness and weight management clinic located in Florida.

Our client provides personalized, high-touch care to an active adult patient demographic (primarily ages 45+). Due to rapid referral-based growth, the practice is seeking a dedicated, highly organized administrative professional to streamline practice operations, transition legacy scheduling into the EMR, and manage front-to-back patient workflows.

Key Responsibilities

 EMR Optimization & Workflow Management

• Serve as the in-house eClinicalWorks (eCW) subject matter expert, fully migrating scheduling workflows from external calendars into eCW.

• Manage chart setup, track patient records, upload lab results, and ensure clean, auditable electronic documentation.

• Maintain strict adherence to HIPAA standards and assist in standardizing operational workflows for potential future insurance/credentialing compliance.

Patient Coordination & Concierge Service

• Deliver a warm, patient-first concierge experience via phone, text, and email.

• Coordinate patient scheduling, schedule adjustments, appointment reminders, and follow-ups.

• Guide new patients through the onboarding journey, ensuring digital intake packets and medical histories are completed prior to visits.

• Act as a reliable, patient-centered liaison between the practitioner and the patient base.

Practice Operations & Billing Coordination

• Facilitate point-of-sale collections for a 100% cash-based/self-pay model (utilizing Square, Zelle, or integrated payment portals).

• Maintain daily appointment logs, resolve scheduling gaps, and monitor incoming general practice inquiries.

• Free up the clinician’s time by proactively handling all administrative back-office bottlenecks.

Qualifications & Requirements

• eClinicalWorks Mastery (Non-Negotiable): Minimum 2+ years of hands-on daily experience inside eClinicalWorks (eCW). You must already be thoroughly familiar with eCW’s appointment book, templates, and chart management.

• Communication & Demographics Fit: Flawless verbal and written English communication skills with a clear,neutral accent and high emotional intelligence, well-suited to building rapport with mature adult patients (ages 45+).

• Healthcare Admin Experience: At least 2–3 years of experience as a Medical Receptionist, Patient Care Coordinator, or Virtual Medical Assistant (private practice, functional medicine, or cash-pay clinic experience is a major plus).

• Cash-Pay Practice Familiarity: Comfortable handling self-pay, non-insurance transactions via tools like Square and electronic payment channels.

• HIPAA Savvy: Solid understanding of medical privacy laws, secure document handling, and patient confidentiality.

• Remote Readiness: Dedicated, quiet home office setup with high-speed internet, dual monitors (preferred), and a noise-canceling headset.