Sobre este puesto de Staff Technical Success Manager, Digital Partner Success - CR en SentinelOne
Our Purpose
At SentinelOne, we are driven by a clear purpose: to give the advantage to those who secure our future. As AI reshapes how organizations build, operate, and innovate, the responsibility to protect them becomes more critical than ever. When you join SentinelOne, your work helps protect global enterprises, critical infrastructure, and the technologies shaping tomorrow. If you are motivated by meaningful challenges and want your impact to be real, measurable, and global, you will find purpose here.
About Us
SentinelOne is a company at the intersection of AI and security, pioneering a new operating model for cybersecurity. Our AI-native platform unifies protection across endpoint, cloud, identity, data, and AI systems to deliver autonomous detection and response with clarity and speed. By combining real-time analytics, intelligent automation, and a unified data foundation, we reduce noise, simplify complexity, and empower security teams to focus on what truly matters.
Our teams are builders, problem-solvers, and innovators committed to shaping the future of security. If you are excited to solve hard problems alongside talented, mission-driven people, we invite you to help us build a safer future for humanity.
What Are We Looking For?
We’re looking for people who are relentlessly curious and committed to continuous learning. AI is reshaping every function across our business, and we enable every team member, regardless of role or level, to build fluency in AI tools and concepts. Those who thrive here actively seek out new solutions, experiment thoughtfully, and apply what they learn to drive better, faster, smarter outcomes.
As a Staff Technical Success Manager, Digital Partner Success, you will be tasked with driving partner proficiency, adoption, growth, and upsell through one-to-many programs. You will work closely with our Partner Communications and Partner Experience teams, using digital tools, targeted campaigns, and scalable content to give a large partner community timely, relevant guidance. This role is ideal for a technical professional who excels at communication and wants to make a broad impact across our entire partner landscape.
What Will You Do?
Primary responsibilities include:
- Drive partner success at scale by managing the technical health of a large partner portfolio, using automation and digital channels as your primary outreach, enabling partners to drive adoption among their customers, and identifying upsell opportunities.
- Develop and distribute scalable enablement content, including technical best practices, security recommendations, and strategic guidance, and lead technical webinars that build understanding of key product functionality and use cases.
- Create and present business reviews that show the value SentinelOne brings to partners, and shepherd escalated or at-risk partners to resolution, partnering with Partner Communications during large-scale incidents so partners can support their customers.
- Monitor support ticket trends, platform telemetry, and partner health data across the digital segment to identify common challenges, and build proactive resources (FAQs, knowledge base articles, tutorials) to address them at scale.
- Serve as the voice of the partner by aggregating and analyzing feedback and behavioral data from the digital partner base, and advocating for their collective needs with Product, Engineering, Communications, and Marketing.
What Skills and Knowledge Will You Bring?
Ideal candidates will have:
- 5+ years in a technical, partner, or customer-facing role (such as Technical Account Manager, Solutions Engineer, Customer Success Manager, or Senior Support Engineer), preferably in cybersecurity or enterprise SaaS, with demonstrated experience or strong interest in a digital, one-to-many, or tech-touch success model.
- Deep technical expertise across Windows, macOS, and Linux, with a strong grasp of networking and security fundamentals (EPP/EDR, XDR). Hands-on threat hunting, digital forensics, or incident response experience is a strong plus.
- Strong analytical skills, with the ability to interpret data, identify trends, and make data-driven decisions that guide program strategy.
- Proven ability to create and deliver engaging technical content (webinars, videos, written guides), with exceptional written communication and presentation skills and a talent for simplifying complex topics for diverse audiences.
- Excellent program and project management skills, a proactive self-starter mindset, and the ability to run multiple campaigns autonomously. Experience with marketing automation, CRM, or customer success platforms (such as Salesforce, Gainsight, Marketo, or ChurnZero) is a plus.
Equity & Rewards
- Restricted Stock Units (RSUs)
- Employee Stock Purchase Plan (ESPP)
Time Off & Wellbeing
- Competitive leave benefits
- Gender-neutral parental leave
Insurance & Financial Security
- Private medical, dental, and vision insurance
Work Perks & Flexibility
- Global home office allowance
- Internet or mobile phone allowance
- Hybrid work model with flexible hours
Wellness & Lifestyle
- Wellness programs
Growth & Community
- In-office lunch program
SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
SentinelOne participates in the E-Verify Program for all U.S. based roles.
To learn more about how we use AI in our hiring process, please review our AI in Hiring Candidate Disclosure.
