About Capital One Canada

For 30 years, we’ve been on a mission to change banking for good. We challenge the traditional bank stereotype, fostering a culture where innovation thrives and bold ideas are celebrated.

We pair data-driven strategy with the autonomy to take ownership of complex, high-impact challenges. 

You’ll be encouraged to own your work from end-to-end and challenge the status quo to build solutions that impact the lives of millions of Canadians, because at Capital One we analyze and innovate. You’ll be empowered to grow and develop in an environment that balances high-performance standards with a genuine investment in your long-term success. If you’re ready to redefine what’s possible and drive exponential growth, this is where you can create what’s next.

About the Team

Yes, we’re a credit card company, but we’re more than that too. With your help, we’ll build the next generation of banking in Canada based on customer-focused values, compelling products and great engineering. Our Strategy & Analytics Team is like management consulting, but better. From day one, you’ll bring strategies to life through end-to-end delivery, measuring their impact through testing and monitoring, being accountable for both Profit & Loss and customer outcomes. 

You’ll lead a team of analysts to solve complex problems and make data-driven decisions by gathering and analyzing data, testing hypotheses and developing insights and recommendations to the business. You’ll provide thought leadership to the team to ensure the highest quality of analytical and conceptual output.

Working in agile, cross-functional teams, you’ll have the opportunity to learn from others like Data Scientists, Process Managers and Brand Strategists too. And you’ll do it all in a collaborative environment where insight is valued, innovation is rewarded and continuous learning is promoted.

Our Business Managers play leadership roles in every part of our business, identifying opportunities to grow our business with our customers. Some example Business Manager roles include:

• Marketing Strategy Lead: Optimize our strategies on how we acquire new customers. Leverage a testing mindset to help analysts and marketers find the channels and messages that best resonate with customers. 

• Fraud Strategy Lead: Lead a team of analysts to develop cutting edge models and fraud prevention strategies. Leverage innovative tools and analytics to make fraud experiences frictionless for customers.

• Product Strategy Lead: Lead a cross-functional team to develop new products from ideation to execution. Dive deep into customer needs through research and analysis. 

• Credit Strategy Lead: Lead a team developing our models and credit policies that enable us to provide access to credit to the right customers. Balance credit modeling, economic trends, and business strategy in optimizing the credit strategies of what cards and terms to offer customers.

This posting is the general posting for all of our Business Manager roles. As we get to know you through the interview process, we’ll work with you to identify the perfect role for you.

Your Responsibilities: 

• Strategic Leadership: Develop business strategies that will drive growth, profitability, and competitive success for Capital One in the face of shifting customer and regulatory demands.

• People Management: Coach and mentor associates with a goal of developing and retaining talent at Capital One. Lead in an inclusive work environment, where teamwork, diversity and belonging are essential. 

• Product: Develop and implement new product and pricing strategies for various lending products; lead product-level modeling and analytics.

• Marketing: Develop direct-to-consumer marketing strategy and initiatives to support business growth objectives. Help build targeted insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts designed to deliver new go-to-market strategies.

• Credit Risk: Support step-change improvements in credit performance by connecting drivers of future consumer credit trends to historical behaviour, creating risk models, and testing hypotheses using rigorous monitoring and analysis.

• End-to-End Delivery: Collaborate with cross-functional partners in data science, process management, engineering and others to imagine great strategies on paper, and deliver them to market with quality.

Basic Qualifications:

• Strong people leadership experience: Ability to build and leverage the capabilities of a high-performing team, as well as business partners across the enterprise. You should foster innovation, drive critical decisions, hold business partners accountable, and be able to consistently deliver results.

• Analytically oriented: Experience in analytical problem-solving. Conceptual thinking skills must be complemented by a strong quantitative orientation, given that a large part of the business is based on rigorous analytics. Have demonstrated an aptitude in learning and growing your technical skills (e.g. Excel, SQL, Python, Tableau and/or QuickSight). You don’t hesitate to get into the complex details of a problem and do the work alongside your team. 

• Strategically minded: A thoughtful decision maker who is able to bring actionable and grounded recommendations to senior leadership. Able to identify and synthesize business challenges and opportunities, and solve for them using analysis to make strategic or tactical recommendations.

• Influential communicator: Ability to communicate complex ideas both verbally and in writing, coupled with strategic influencing skills and the ability to drive agreement through intellect and interpersonal skills. 

• Results oriented: Focuses on driving impact both short and long term, and are able to drive and execute an agenda end-to-end, from conception through to in-market delivery, within an uncertain and fluid environment. Are not just about making recommendations, but getting stuff done. 

• A team player: Helps us achieve more than the sum of our parts by collaborating effectively with others and encouraging an inclusive culture with diverse teammates.

• Entrepreneurial spirit: Have a successful track record of thriving in an entrepreneurial and dynamic environment. Previous consulting experience is a plus.

• Bachelor’s degree from an accredited university.

• 5+ years of work experience with demonstrated ability to drive business strategy from inception to implementation, working with cross-functional teams.

• 2 years of people leadership experience (direct or indirect).

• Strong analytical skills, with experience using coding and data visualization tools (SQL, Python, Tableau and QuickSight).

• Sound functional knowledge of strategy development and execution.

• Ability to work effectively with associates at all levels in an organization.

Preferred Qualifications:

• Bachelor’s degree from an accredited university with a specialization in Commerce, Finance, Marketing, Economics, Business Administration, Engineering, Mathematics, Computer Science, Statistics or related field

• 2 years of direct people leadership experience

• 5+ years of experience in consulting or financial services

• 5+ years of experience in data and/or quantitative analysis

Working at Capital One

You’ll be empowered to take end-to-end ownership of your work and your career, backed by a high-performance, hybrid culture and holistic suite of benefits designed to support your whole self. 

• Take ownership of your own potential: Whether you’re looking to upskill, pivot into new business areas, or master your craft, you’ll have access to tools and mentorship to reach your potential and define your career trajectory.

• Find your rhythm: We believe trust fosters the flexibility and autonomy required to balance personal needs with a focus on high performance. We support a hybrid model – with 3 days in the office per week – that gives room for both collaboration and personal commitments.

• Benefits built for your life: We take a holistic approach to well-being, providing support for you and those who are most important to you. This includes: full coverage for spouses, domestic partners and dependents, a one-time Work From Home allowance to build your comfortable workspace, up to $3,000 in mental health coverage and up to $5,000 in annual tuition subsidies.

You’ll find that Capital One is committed to helping you thrive and evolve every step of the way.

This posting is for an existing vacancy.

The expected annual salary range for this position is $157,400 - $179,600. This role is also eligible to earn performance-based incentive compensation, which may include cash bonus(es). Incentives could be discretionary or non-discretionary depending on the plan.

We embrace the responsible use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. However, no hiring decisions are made using AI as every hiring decision is made by our hiring managers, business interviewers, and recruitment professionals. Our teams are equipped with training that empowers them to use AI responsibly.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [email protected]

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).