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Sobre este puesto de Associate Software Support Representative (Remote - US) en Nextech

Nextech · Remoto · Remote
Why join Nextech?
 
We are a leader in specialty healthcare technology solutions.
 
We’re committed to hiring and retaining talent, which is why we invest in our employees through competitive pay, a generous bonus structure, great healthcare, a comprehensive wellness program, and many other benefits.
 
If you are a software engineer, finance or accounting professional, customer support specialist, or a business development expert with a passion for healthcare technology (just to name a few), we want to hear from you.
 
We are an equal opportunity employer with a commitment to diversity.  All individuals, regardless of personal characteristics are encouraged to apply. If you are a candidate in need of assistance or an accommodation in the application process, please contact talent@nextech.com.
 
 
This position is open within all states in the United States except for California.

Essential Functions

  • Develop proficiency in Nextech software functionality and learn how it is leveraged in an medical office setting
  • Answer incoming calls from the support queue
  • Reply to support emails in a timely fashion
  • Fully document and resolve incomplete incidents in a timely manner following Nextech guidelines
  • Schedule and perform upgrades of the Nextech software
  • Investigate software exceptions and error reports following Nextech support guidelines
  • Provide exceptional customer service
  • Maintain detailed notes and documentation for each support incident in ticketing system
  • Minimum Requirements

  • 1 year of experience in a software troubleshooting role with customers
  • Excellent technical skills, including basic computer skills
  • Strong interpersonal, written, and verbal communication skills 
  • Demonstrated ability to constructively work within a team environment 
  • Proficient skills in using the Microsoft© Office Suite (Access, Excel, Outlook, PowerPoint, and Word)
  • Excellent customer service skills
  • Ability to type at a rate of 30 WPM, with 90% accuracy
  • Preferred Qualifications

  • Bachelor's degree
  • Salesforce experience
  • Experience using Zoom Contact Center (or similar) in a call center environment. 
  • Ability to type at a rate of 50 WPM, with 95% accuracy
  • Working Environment/Physical Demands

  • Working Environment:
  • Long-distance or air travel as needed – not to exceed 10% travel.
  • Physical Demands:
  • Activities require a significant amount of work in front of a computer monitor
  • Overview of the end-to-end interview process:

  • One-Way Video Interview: When a candidate profile is selected to proceed forward, candidates will receive an invitation with a link to complete a brief one-way video interview. This interview includes 5-6 questions and should take less than 15 minutes to complete. 
  • Assessment: Skill-based assessment through our vendor Criteria. This assessment will take approximately 20 minutes to complete.
  • Hiring Manager Interview: When a candidate is selected to proceed forward after the Video Screen, they will receive an invitation to be scheduled for a 45–60-minute Hiring Manager Interview.  
  • Team Interview: When a candidate is selected to proceed forward, they will receive an invitation to be scheduled for a 60-minute team interview.  
  • Final Selection: When a candidate has completed the Team Interview our team will make our determination on hiring. 

  • Total Rewards
    Generous annual bonus opportunity
    401(k) with Employer Match
    Paid Time Off & Holidays: 40 hours of paid personal time beginning January 1st of each year; 15 days of accrued PTO (increasing with years of service)
    11 paid holidays
    Your Day Your Way - Celebrate a day of cultural or social significance to you
    Access to Linkedin Learning courses for professional development
    Insurance: Choice of Medical, Dental, and Vision plans
    Health Savings Account with employer match
    Flexible Spending Account
    100% Company-Paid Parental leave (After 6 months with the company)
    Company-Paid Life Insurance and Short/Long Term Disability Insurance
    Nextech Luminary Peer Recognition Program
    Wellness Programs
    Employee Assistance Program with free counseling sessions available
    Corporate Discounts on Retail, Travel, and Entertainment
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