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Role Overview

The Global Product Owner, Observability is accountable for defining, owning, and executing the enterprise observability strategy for the bank. This role owns the enterprise-wide observability roadmap, ensuring consistent, scalable, and cost-effective observability capabilities are delivered across all technology domains.

Operating with enterprise influence, this role provides strategic direction and dotted-line leadership to three horizontal capability teams—Enterprise Monitoring Tools, Application Performance Monitoring (APM), and Site Reliability Engineering (SRE)—ensuring their priorities, investments, and execution are aligned to the enterprise roadmap.

The role regularly engages with senior and executive leadership, translating complex technical concepts into clear business outcomes, progress updates, and value realization.

Key Accountabilities

Enterprise Strategy & Roadmap Ownership

- Define, maintain, and evolve the bank-wide observability vision, strategy, and multi-year roadmap spanning infrastructure, platforms, applications, and digital services.
- Establish enterprise observability standards, patterns, and guardrails to ensure consistency, scalability, and reliability across all technology domains.
- Ensure observability capabilities extend to AI-enabled systems, providing visibility into model behavior, performance, and operational health as part of the broader observability strategy.
- Align the observability roadmap with cloud strategy, reliability objectives, security requirements, and business priorities.

Cross-Team Leadership & Alignment

- Provide dotted-line accountability and strategic direction for Enterprise Monitoring Tools, APM, and SRE teams.
- Ensure team roadmaps, backlogs, and delivery plans align with the enterprise observability strategy, including coverage for cloud-native and AI-enabled workloads.
- Drive horizontal alignment across engineering, operations, architecture, data, and platform teams in a federated environment.

Execution, Measurement & Reporting

- Define enterprise-level KPIs, success metrics, and maturity measures for observability, reliability, and operational resilience.
- Ensure observability metrics include appropriate coverage for AI-enabled services, such as model stability, drift indicators, and operational risk signals where applicable.
- Monitor and measure progress against the roadmap, including adoption, benefits realization, risk reduction, and cost efficiency.
- Prepare and present clear, outcome-focused updates to executive-level audiences, translating technical signals into business and risk-focused insights.

Platform Optimization, Cost & Scale

- Optimize observability platform efficiency, performance, and cost across multiple vendors.
- Lead simplification and standardization efforts to reduce tooling sprawl and operational complexity.
- Ensure observability platforms and practices are easily scalable up and down to support changing business demand and consumption patterns.

Reliability, Automation & NoOps Progression

- Advance self-healing and auto-remediation capabilities using actionable telemetry, automation, and policy-driven responses across platforms and services.
- Partner with SRE and platform teams to reduce manual operational effort and improve mean time to detect and remediate incidents.
- Leverage observability signals—including those from AI-enabled systems—to support intelligent automation and controlled remediation.
- Drive the long-term progression toward NoOps-aligned operating models, where observability, automation, and governance enable safe, scalable, and repeatable operations.

Governance, Security & AI Explainability

- Ensure observability capabilities support governance, security, and risk management, including traceability, logging, and auditability.
- Establish observability requirements for AI-enabled systems to support explainability, accountability, and model risk management.
- Partner with security, risk, data, and architecture teams to ensure compliance with enterprise security, privacy, and regulatory standards.

Required Qualifications

- Senior-level experience owning enterprise-scale technology platforms or products.
- Deep hands-on experience with Dynatrace, including APM, infrastructure monitoring, and advanced observability use cases.
- Strong experience with cloud-native observability tooling in Azure and AWS environments.
- Proven track record delivering and governing multi-year roadmaps across large, federated organizations.
- Strong executive-level communication skills, with experience presenting to senior leadership forums.
- Demonstrated success in platform rationalization, vendor management, and cost optimization.

Preferred Qualifications

- Experience in financial services or other highly regulated enterprise environments.
- Strong exposure to SRE operating models, reliability engineering, and automation at scale.
- Background working within large, matrixed, global technology organizations.

Note: This is a hybrid role.

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.