Key Responsibilities

1. Phone Communication & Dental Appointment Scheduling

• Answer incoming patient phone calls promptly with a warm, clear, and professional telephone demeanor.
• Conduct outbound calls to schedule new patients, book hygiene recalls, confirm upcoming procedures, and fill open chair time.
• Send timely appointment reminders and routine post-visit follow-ups via phone, email, or SMS.

2. Dental Insurance Verification of Benefits (VOB)

• Verify patient dental insurance eligibility, active coverage, annual maximums, deductibles, waiting periods, and frequency limitations prior to scheduled visits.
• Accurately update insurance breakdowns within the dental practice management software so patients receive transparent out-of-pocket estimates.

3. Front-Line Dental Billing Support

• Answer general patient billing inquiries regarding statement balances, deductibles, annual maximums, and insurance coverage breakdowns.
• Review patient ledgers to explain basic treatment charges clearly, collect copays/balances over the phone, and escalate complex claim disputes to the billing team when needed.

Qualifications & Requirements

• Dental Experience: 1–2+ years of hands-on experience in a U.S. dental front desk, dental call center, or virtual dental assistant role.
• Core Dental Skills: Proven background with dental appointment scheduling, Dental Verification of Benefits (VOB), and explaining basic dental billing statements.
• Software Proficiency: Hands-on experience with dental practice management software (e.g., Dentrix, Eaglesoft, Open Dental, Curve Dental) and payer portals.
• Communication: Exceptional, clear spoken and written English with strong customer service and active listening skills.
• Technical Setup: Quiet home office environment, noise-canceling headset, reliable high-speed internet, and familiarity with cloud VOIP phone systems.