Job Description:

Business Overview

Rakuten Group provides more than 70 services in a wide range of fields, including e-commerce, travel, digital content, and other Internet services in Japan and overseas, as well as financial services such as credit cards, banking, securities, electronic money, and smartphone app payments, mobile services such as mobile carrier services, and professional sports. By organically linking these services through a membership system centered on Rakuten members, Rakuten has created a unique “Rakuten ecosystem” that is unlike any other.

*Our Businesses Key Figures
https://global.rakuten.com/corp/careers/services/

Rakuten Group defines the ideal state of quality as “a situation where user trust accumulates with each use, and that trust generates subsequent usage within the economic ecosystem.”

Department Overview

Group Quality Department works under the COO and leads cross-group process improvement and drive business growth. 
We define “quality” as correctly understanding customer needs and delivering the right output—no more and no less.
As the Rakuten ecosystem grows, organizations and operations have become more complex, creating a key management challenge.
Improving customer experience requires not only better customer touchpoints, but also smooth internal rules and processes. 
Our main role is to identify group-wide quality issues using ecosystem data and solve them from a group-optimization perspective.

Position:

Why We Hire

Because of a reorganization, we need more team members to reach our mission, so we are hiring.
This position gives you end-to-end ownership to design solutions with a group-wide optimization mindset and take them from execution through Shikumi-ka.

You will work in a planning team that reports directly to the Group COO and drive problem-solving from a cross-group perspective. You can experience how decision-making works in a large company.
Build core problem-solving and execution skills; fast decisions and delivery are possible based on your ability and drive.
Work with diverse stakeholders across the group: 70+ businesses, development teams, and back-office functions.

Position Details