Job Description:

●業務内容
・お客様の特別保守・運用チーム内のリーダーとして、運用業務の構築とチームメンバーの運営を行う
・運用保守チームのデリバリの品質、体制に責任を持ち、お客様のITサービスの安定をリードする
・お客様とのコミュニケーションの窓口となり、運用保守チームの活動内容を調整し確実な対応ができるようにコントロールする
・重要・緊急対応発生時に、エスカレーションマネージメントとして、対応内容の取りまとめ、およびお客様対応を行う
・システムの導入・構築に際し、運用観点で支援することをサービス範囲とし、IT環境全般の継続的な全体最適化に貢献する
・トラステッドアドバイザーとして、効果的な顧客との関係の構築と維持をし、顧客の満足を継続する。また顧客との継続的なリレーションを構築し、顧客およびHPEのビジネスに貢献する

●必要知識およびスキル
・5年以上のIT技術職経（システム構築、保守や運用管理など）がある
・保守運用チームでのリーダー、もしくはサブリーダー経験
・プロジェクトマネジメント領域の知識と実務経験
・発生する問題の解決に向けてチームおよび協力会社と、主体的に計画/調整/実行を行うことができる
・保守運用チームや顧客報告で利用されるドキュメントの作成、顧客説明ができる
・Server, Network, Storage, OS,などインフラの基礎知識と対応経験
・Linux、VMware、Database、M365等の基礎知識と対応経験

●あると望ましい経験や知識、資格
・ミッションクリティカルなシステムの運用スキル
・ITILファウンデーション資格
・OSS製品を利用した運用関連ツールの製品知識
・英語のコミュニケーションスキル
・セキュリティ関連の知識

●勤務地
・主に東京都江東区（HPEオフィス）
・自宅からリモート業務
・お客様オフィス

#japanexperienced

#LI-Hybrid

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.

Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

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Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

Recruitment Fraud Alert

We have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. We also never request personal information such as back account details, Social Security numbers, or national IDs via social media or chat applications.

All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.