Job Description:

ESSENTIAL JOB FUNCTIONS

Provides telephone screening for people who call SCS seeking crisis services for youth. Obtains all information effectively and efficiently (i.e., demographic, and clinical information) and records related documentation accurately in the CMHC electronic health record (EHR) database. Determines client eligibility for services and verifies insurance coverage. Maintains and uses written clinical criteria and protocols to assess callers for emergency risk demonstrating knowledge and competency in effective triage and intervention. Consults with team members and other SCS staff regarding clinical situations with specific clients as appropriate and effectively routes/ transitions for follow up as needed. Promotes a departmental culture of cooperation and collaboration with other Seven Counties Services departments, community agencies, hospitals, mental health consumers, and the public at large. Ensures compliance with all defined organization and departmental standards as defined (e.g. routine appointment scheduled within seven days). Adheres to all department and organization requirements as defined. (i.e.- completes annual trainings, attends team meetings, in-service training, and other quality assurance training, etc.) Schedules and reschedules initial appointments. Provides information about community resources. Maintains monthly report data relating to numbers of calls taken, appointments scheduled, and referrals made. Performs other duties as assigned.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform job-related tasks other than those specifically presented in this description.

EDUCATION       

• Bachelor’s degree in Social Services, Human Behavior Sciences or related field of study.

EXPERIENCE

• 1 year full-time experience working with individuals who receive services for treatment of a mental health, substance abuse, intellectual disability, or physical health condition.
• Minimum of one year experience in social services with   child and family focused social services experience preferred.
• Crisis counseling experience preferred.  Proficiency in word processing/data entry skills, general computer knowledge and associated skills are required. 
• Electronic Health Record (preferably Avatar) preferred. Highly effective listening, retention, communication and relay of essential information skills in a supportive, responsive, client and service focused environment are essential.
• Basic office support (e.g. - filing, record keeping, etc.)

PHYSICAL DEMANDS

• Position has no unusual physical demands. 
• Occasional minor discomforts from the continual use of a video display terminal. 

Within the bounds of their respective job descriptions, all staff are expected to exercise principle-centered leadership, focused on customer service responsiveness, with a continuous quality improvement orientation.  Additionally, all staff are expected to develop a working knowledge of and follow all policies and procedures related to safety management and other Joint Commission standards.

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