Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.

Great American Risk Solutions writes a diverse portfolio of primary and excess property and casualty business, with a strong focus on surplus lines and specialized market solutions. Working closely with leading wholesale brokers, the team delivers creative underwriting and claims solutions for complex risks across the country. Risk Solutions is recognized for its collaborative culture, bringing together underwriting, claims, and shared services professionals to achieve outstanding outcomes for policyholders and business partners. The organization values integrity, accountability, continuous development, and a commitment to delivering exceptional service in an evolving marketplace.

Position Overview

Great American Risk Solutions is seeking an experienced Claims Specialist/Senior Claims Specialist to manage a nationwide portfolio of commercial casualty claims. The position will focus on losses in a nationwide book of surplus lines business, including primary claims under commercial general liability (CGL) and other policies. This role requires strong coverage analysis, litigation management, and claim resolution expertise.

The successful candidate will handle a manageable pending inventory, allowing for deeper claim involvement and strategic oversight of primarily product liability and premises liability files. This position offers the opportunity to work alongside an industry-leading claims organization, including access to dedicated coverage counsel and technical claim resources that support sound claim decisions and superior outcomes. 

Candidates local to Cincinnati will work on a hybrid schedule. Remote candidates outside of Cincinnati will work fully remote with travel expectations.

Essential Job Functions & Responsibilities

• Investigates, evaluates, and resolves liability claims of varying complexity and severity.
• Drafts coverage position letters with moderate supervision.
• Manages litigation; attends mediations, arbitrations, depositions, and trials as necessary.
• Sets reserves within prescribed authority and submits written recommendations for reserves outside authority.
• Demonstrates excellent judgment in the evaluation and handling of claims.
• Conveys complex information to all appropriate parties, maintaining a professional demeanor in all situations.
• Complies with applicable company procedures and policies, statutes, regulations, and other legal requirements governing claims handling.
• Responds to inquiries from underwriters and producers.
• Maintains necessary adjuster licenses, including completing required continuing education.
• Performs other duties as assigned.

Job Qualifications

• Generally, 8+ years of commercial casualty claims experience. Our focus is on candidates with experience handling the following types of claims: product liability and premises liability.
• Detailed coverage analysis experience is required.
• Detail oriented and strong organizational skills.
• Exceptional customer service skills.
• Demonstrates strong written, verbal and effective listening skills.
• Ability to build and maintain productive and collaborative relationships with coworkers.
• Significant experience working with Microsoft Office applications and electronic claim files is required.
• Must be open to travel, including overnight travel as needed.
• Bachelor’s degree or equivalent work experience and/or training.
• CPCU designation or other advanced insurance credentials is a plus.
  

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Benefits:

We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.

Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at http://www.gaig.com/careers.

*Excludes seasonal employees and interns.