Business Operations Manager - MRO Services

Reporting to the Director, Operational Services, the Business Operations Manager - MRO Services is responsible for commercial leadership across Maintenance, Turnarounds, and Sustaining Capital operations.

The role leads contract stewardship, proposal development, commercial governance, change management, claims management, contract negotiations, rate reviews, and protection of Bird's contractual interests.

The Business Operations Manager - MRO Services works closely with Operations leadership to ensure commercial risk is managed, contractual entitlement is captured, and client agreements remain aligned with market conditions and business objectives.

What You Will Be Working On

Commercial Management

• Lead commercial and contract stewardship across assigned MRO portfolios.
• Own change management processes including identification, quantification, pricing, entitlement development, negotiation, recognition, and recovery.
• Lead claims management activities including preparation of contractual entitlement narratives, supporting documentation, cost and schedule impact quantification, justification packages, negotiation, and resolution.
• Develop and maintain commercial risk and opportunity registers.
• Provide commercial leadership and guidance to Operations, Project Controls, Estimating, and project teams.

Contract Management

• Lead administration and stewardship of Master Service Agreements (MSAs), alliance agreements, work orders, purchase orders.
• Partner with Operations and clients to maintain commercial alignment throughout the contract lifecycle.
• Lead annual and periodic commercial reviews including labour escalations, market adjustments, productivity impacts, and risk allocation reviews.
• Develop and negotiate rate updates resulting from collective bargaining agreements, labour market pressures, legislative changes, productivity impacts, and changing market conditions.
• Ensure contractual mechanisms for escalation, reimbursement, indexation, and rate adjustments are effectively administered and recovered.
• Lead contract renewals, extensions, rebids, amendments, and strategic client negotiations.
• Ensure compliance with company governance requirements and delegated authority limits.

Bid & Proposal Leadership

• Lead proposal development and commercial strategy for maintenance, turnaround, sustaining capital, and project opportunities.
• Serve as the commercial lead and coordinator for cross-functional proposal teams.
• Steward all proposals through the company governance framework, toll-gate reviews, risk assessments, approvals, and executive sign-offs.
• Develop commercial qualifications, assumptions, labour strategies, and risk assessments for bid submissions and RFP responses.
• Coordinate Operations, Estimating, Project Controls, HSSE, Commercial, and Executive stakeholders through the proposal lifecycle.
• Support client presentations, clarification meetings, negotiations, and contract award activities.

Audit Management

• Coordinate audit schedules, resources, and stakeholder participation across project teams
• Serve as the primary commercial point of contact during client audits.
• Lead interactions with client audit teams, project management, operations, procurement, payroll, and finance personnel.
• Identify commercial, contractual, and compliance risks revealed through audit activities.
• Prepare audit summaries, findings reports, and executive briefings for leadership teams.
• Track audit observations, corrective actions, and closure status.
• Leverage audit outcomes to improve commercial processes, contract management practices, and project controls.
• Develop corrective action plans and monitor resolution of audit findings.
• Implement process improvements to strengthen controls and reduce future audit exposure.

Leadership & Capability Development

• Coach operational teams on contracts, change management, commercial practices, and governance expectations.
• Develop commercial standards, procedures, templates, and best practices.
• Mentor project personnel in contract administration, claims avoidance, and entitlement management.

Qualifications

• 10+ years of industrial construction, maintenance, turnaround, or sustaining capital experience.
• Proven commercial leadership experience supporting major industrial operations.
• Ideal candidates will have previous experience as a Project Manager, Construction Manager, Business Manager, Operations Manager, or Senior Contracts/Commercial Manager.
• Demonstrated experience leading contract negotiations, rate reviews, proposals, commercial claims, and client relationship management.
• Strong negotiation, communication, relationship management, and problem-solving skills.

Bottom Line

The Commercial Manager is the commercial leader for the MRO business, responsible for contract stewardship, proposal development, change and claims management, commercial governance, contract renewals, rate negotiations, and protection of Bird's contractual and commercial interests throughout the lifecycle of maintenance, turnaround, and sustaining capital agreements.

What We Are Looking For

For Those Who Seek to Redefine

The greatest achievements in history are borne from the greatness within people – where human potential meets vision, and passion fuels evolution. Unlocking this potential is the most important thing we do at Bird.

As a leader in Canadian construction for over 100 years, the impact of our team is etched deeply within the core of our legacy. Beyond Bird, this impact is felt in the fundamental aspects of our everyday lives. From the critical infrastructure we depend on, to the energy and resources that keep us moving - we are powering our communities and shaping Canada’s skylines coast-to-coast-to-coast. Entrenched in the foundation of a culture built more than a century ago is an enduring quest to reimagine what is possible. Our impact is greater than ever, and we are looking for those who seek to redefine their story.

What We Believe In

We Put Safety First

A healthy and safe work environment is non-negotiable. We build a culture of operational and psychological safety through engagement, learning and leadership.

We Lead With Honesty

We speak and act with integrity, clarity and care so people can trust our word and our work. Being honest means we can deliver the best outcomes and consistent results.

We Are Stronger Together

Success is a team effort. Our inclusive workplace enables our combined expertise, humility and creativity to unlock our greater potential.

We Are Driven To Do Great Work

We built our name on quality. We have a passion for excellence in our work and relationships that honours our businesses and our industry.

We Create Opportunity

Rooted in a solid foundation, we adapt and grow to face the future. We are committed to elevating each other to chart the best path forward in an evolving world.

At Bird, we value Diversity, Equity, and Inclusion (DE&I) and believe it is essential to our success. We will continue to listen, learn, and take action in our commitment to building progress in our organization, and the industry as a whole. Cultivating an environment where all employees feel included, seen, and have a sense of belonging is core to Bird’s culture. We commit to proactively employing a workforce that reflects the communities in which we work, fostering an environment of continuous learning, and never compromising on our values.