We are seeking a warm, Spanish-bilingual Patient Outreach Specialist to support our multi-specialty community health center. The ideal candidate brings a bubbly personality, strong phone presence, and hands-on outbound calling experience to engage patients over the phone, schedule annual primary care physicals, and re-engage no-show patients.

Key Responsibilities

• Make high-volume outbound calls to primary care (PCP) patients to schedule annual physicals and routine checkups.
• Bring a bubbly, friendly, and uplifting personality to every call, building positive rapport with patients over the phone.
• Execute proactive outreach to re-engage no-show patients, confirm upcoming visits, and encourage regular preventative care.
• Navigate call management platforms to efficiently handle daily outbound workflows while keeping call quality high.
• Accurately schedule appointments, update patient demographics, and document call outcomes directly within the electronic health record system.
• Coordinate scheduling across our health center's multiple specialties to ensure comprehensive patient care.

Requirements

Outbound Call Experience: Proven background handling high-volume outbound calls, telemarketing, or patient scheduling outreach.

Personality & Demeanor: Bubbly, warm, energetic, and highly articulate over the phone with great interpersonal skills.

Language Skills: Bilingual in English and Spanish.

Technical Skills: Experience with VOIP phone systems and Electronic Medical Records (EMR) software.

Core Qualities: Meticulous attention to detail, proactive follow-up habits, and reliable attendance.

Please note that this is a full-time contractor position (40 hours per week) with a starting pay rate of $6 per hour depending on skillset and experience. The schedule is Monday through Friday, 8-5pm PST.