Company:

Marsh

Description:

We are Recovre, a team dedicated to protecting and promoting possibility for everyone. Our mission drives us to make a meaningful impact, operate with trust, and honor the diverse perspectives within our team. Every day, we are passionate about helping people thrive—it’s truly life-changing work.

At Recovre, we value building genuine human relationships that extend beyond rehabilitation. From injury prevention to health promotion and rehabilitation, we are committed to supporting our clients in achieving exceptional health outcomes. We take pride in making a positive difference in the lives of Australians every day.

We are excited to announce an opportunity for an Administration Officer to join our Public Sector (Recovre) team in Melbourne, VIC on a full-time, permanent basis.

In this role, you will deliver high-quality customer service to both external clients and internal stakeholders. You will support consultants and managers to enhance productivity and efficiency, ensuring timely communication and smooth office operations.

If you are interested in contributing to a team that makes a real difference, we would love to hear from you.

We will count on you to:

Customer Service – External Customers:

• Develop and grow strong relationships with external customers

• Promote a culture of continuous improvement within the Customer Service Operations (CSO) team through process and efficiency enhancements

• Understand Recovre’s range of services to support the business effectively

Customer Service – Internal Customers / Support to Consultants and Managers:

• Assist consultants and managers in delivering excellent service to customers and generating repeat business

• Identify and communicate opportunities to improve customer service

File and Document Management:

• Assist with consultant case activities such as funding requests where appropriate

• Ensure efficient document management including file creation, storage, archiving, and retrieval

• Produce relevant documentation through typing and word processing as requested

General Office Administration:

• Perform administrative tasks to ensure smooth office operations and support staff productivity

• Manage invoices including equipment, supplier, and contractor invoices related to procurement

Report Generation:

• Generate reports for customers and internal use, including outcomes, productivity, BI tool data, and Workcover/Insurer statistics

• Review reports to maintain a high level of customer service, such as monitoring unallocated cases

Project and Specific Task Management:

• Undertake project work as assigned by the Team Leader and state/regional manager, e.g., case management system rollouts

What you need to have:

• Relevant tertiary qualifications are desirable, however not essential.

• Superior customer service skills

• Strong knowledge of office administration

• Team player with excellent written and verbal communication skills

• High attention to detail and excellent time management skills

• Proficient in MS Office and comfortable with various programs and systems

• Proven ability to prioritize tasks effectively

• Strong planning and organizing capabilities

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

ABOUT MARSH:

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencing of employment.