Who are we?

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Summary

The Sr. Analyst, Global Ops Excellence will engage directly with business stakeholders across all regions to gather, assess, identify impact to business, recommend process improvements and drive technology solutions related to product delivery via effective tools.  You will drive product changes, process improvements, and coordinate scalability efforts among cross-functional teams for overall business changes to Data Center personnel.

You will be supporting establishing standards, processes, and policies for improving our service to customers both externally and internally. The role will also entail defining global requirements, design & analyzing solutions and managing projects from inception to completion. Additionally, the position manages the change management by documenting and training business users in the adoption of evolving technology enabled business processes.  To do this successfully, you will work closely with the Digital Innovation Organization, Product Managers, Data Center Operations, and other cross-functional teams in the development and implementation of technology solutions by reviewing the business requirements and by participating/coordinating UAT.

 

Responsibilities

• Lead discovery sessions, gathering requirements, and pilot execution for projects & initiatives identifying process gaps, issues, & assessing the impact of manual workarounds

• Determines and applies appropriate methodologies and tools for analyzing a range of functional and/or cross-functional issues owning the business direction, prioritization, and roadmap for assigned products and operational initiatives

• Manage multiple workstreams simultaneously while balancing operational priorities, strategic initiatives, and delivery commitments
• Drive process improvements, platform modernization efforts, and operational transformation initiatives acting as the primary bridge between business stakeholders and technical delivery teams

• Development and implementation of effective and comprehensive communication strategies for ensuring key stakeholders are fully informed & aligned with new product deployments, enhancements, and post rollout support resource availability

• Perform User Acceptance Testing including execution & analysis, test case design, resource allocation, and progress updates
• Develop executive-level reporting, business metrics, and leadership updates that support decision making & disseminate business changes to Operations team members

• Collaboration with regional counterparts to collectively align on a globally consistent support structure as well as analyze, define, and identify operational efficiency improvement opportunities within and across functional areas that impact or could potentially impact any part of the business

• Partner with Product, DIO, & other cross-functional team members translate business needs into clear requirements and actionable work
• Maintain documentation, knowledge transfer materials, and business process guidance to support long-term sustainability
• Communicates team progress, identifies and manages risks and issues, and analyzes pre/post implantation results, assessing post project benefits & success metrics
• Creates and coordinates smaller project plans and resources, executing them using appropriate tools and techniques via scope, project charter and stakeholder analysis

Qualifications

• A bachelor’s degree or 5+ years’ experience in a related technical field combined with project management & systems-based experience preferred
• Ability to work independently across multiple projects with strong ownership accountability
• Data-driven mindset with the ability to turn metrics into actionable insights
• Comfortable operating in ambiguous environments with limited direction
• Strategic thinker who can balance short-term operational needs with long-term objectives

• Ability to communicate easily with a diverse group of people at a global level

• Excellent organizational, prioritization, & time management skills with strong attention to detail
• Strong analytical skills to work with complex business problems and systems challenges
• Proficient communication skills, ability to communicate effectively with large groups
• Adaptable and resilient during organizational, process, and technology changes
• Comfortable leading discussions, facilitating workshops, and driving decisions to closure
• Continuous improvement mindset with a focus on automation, scalability, and operational efficiency
• Excellent problem-solving skills with a focus on business outcomes being able to influence and align stakeholders without direct authority

• Reliability, simplification, and excellent organizational skills with a passion for improving processes at a global level

• Collaborative team player who builds strong relationships across functions managing competing priorities across multiple projects and stakeholder groups
• Excellent written and verbal communication skills, including executive-level presentations and articulate business decisions clearly through metricized reporting
• Proficient in PowerPoint, Excel, and Microsoft Suite & familiarity with Siebel/JARVIS, Jira, LucidChart, and other enterprise systems
• Ability to travel as needed globally. (<25% yearly)

The targeted pay range for this position in the following location is / locations are:

United States - Dallas Infomart Office DAI : 82,000 - 122,000 USD / Annual

Canada - Toronto Office TRO : 90,000 - 134,000 CAD / Annual

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

Equinix Benefits

As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. So, wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work.

Employee Assistance Program: An Employee Assistance program is available to all employees.

US Benefits: - Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members. - Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. - Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms. Canada Core Benefits: - Insurance: You may enroll in healthcare coverage that is designed to complement the provincial healthcare system, along with life, disability and optional benefit plans that are designed for you and your eligible family members. - Retirement: You may also enroll in Equinix-sponsored retirement or savings plans: Defined Contribution Pension Plan (DCPP), Group Retirement Savings Plan (RRSP) and Tax-Free Savings Plan (TSFA). - Vacation and Paid Holidays: Equinix offers both vacation and personal time, along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to specific plan or program terms, and to change at Equinix discretion.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. 

We use artificial intelligence in our hiring process. Learn more here.

This posting is for a backfill position, meaning it is to fill an existing vacancy within our organization.