Job Overview

The General Manager is responsible for overseeing the day-to-day operations of a boutique hotel in Ampelokipoi, ensuring exceptional guest experience, efficient departmental performance, and compliance with company standards. The role requires a hands-on leader who can manage multiple departments, motivate the team, and maintain the highest levels of service quality and operational excellence.

Responsibilities and Duties

• Oversee daily hotel operations, ensuring smooth functioning across all departments.
• Act as the point of contact for vendors, partners, and service providers when required.
• Oversee the daily operation of all hotel departments, including Front Office, Housekeeping, and Maintenance.
• Ensure smooth coordination between departments to deliver a seamless guest experience.
• Monitor daily operations, occupancy levels, arrivals, departures, and VIP guests.
• Resolve operational issues and guest concerns promptly and professionally.
• Conduct regular property inspections to ensure cleanliness, safety, and presentation standards.
• Monitor guest feedback, online reviews, and satisfaction scores.
• Handle guest complaints and service recovery when required.

Requirements

• Bachelor’s degree (or equivalent) in business administration or Hospitality.
• 5+ years of experience in a boutique or luxury hotel
• Strong organizational, communication, and leadership skills.
• Solid knowledge of hospitality operations across multiple functions
• Problem-solving mindset with the ability to make decisions under pressure.
• Ability to motivate and manage diverse teams effectively.
• Experience in developing budgets and business plans.
• Superior negotiation skills for both internal and external purposes.
• Strong working knowledge of data analysis and performance metrics.

Benefits

• A dynamic, friendly, and collaborative work environment.
•    Opportunities for professional growth and career advancement.
•    Competitive salary and benefits package.
  

About SWOT Hospitality 

• We are a leading Hospitality Management Company in Greece and an approved white flag operator of Hyatt, Marriot International, Accor Hotels, Hilton, Nikki Beach, Worldwide and IHG Hotels & Resorts.
• We are laser focused on hospitality strategic and financial advisory with an impeccable trach record.
• We will give you the opportunity to work with the best practitioners from Greek hospitality market.
• We offer stability and career prospects in a transparent working environment.
• We work with the best professionals in the tourism industry.