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As Security Operations Lead, you'll lead our SecOps squad and own how Sword detects, investigates, and responds to threats. You'll help structure how this function operates — setting the direction on SIEM architecture, detection engineering, and incident response — and use automation and AI to scale a focused team across a fast-growing, multi-continent footprint. You'll be a core voice in our security strategy, and the systems, processes, and culture you build will set the bar for how Sword protects 700,000+ members.
If Tech role: To get to know more about our Tech Stack, check here.
AI fluency is a core expectation at Sword Health. Every candidate is assessed against our three-level framework — be ready to share real examples of how AI is already part of how you work.
Explorer (Level 1) — Uses AI daily to boost personal productivity
Builder (Level 2) — Creates workflows and tools that elevate the whole team
Integrator (Level 3) — Embeds AI into products and processes at scale
Every hire must demonstrate at least Level 1. The expected level will vary depending on the seniority of the role.
Set the strategy and technical direction for Sword’s Security Operations Center — defining the operating model, SIEM and detection architecture, incident response capability, and the roadmap to scale them as the company grows.
Drive an AI- and automation-first transformation of security operations: design SOAR playbooks, agentic and LLM-assisted triage workflows, and ML-driven detection to reduce MTTD/MTTR, expand coverage, and let a lean team operate at enterprise scale.
Lead the SOC/CSIRT team technically — mentoring detection and response engineers, raising the bar on investigations, running on-call and escalation models, and acting as commander for major incidents.
Own the SIEM end-to-end (architecture, data sources, normalization, retention, cost, and tuning) and evolve detection-as-code content aligned to MITRE ATT&CK and Sword’s threat model.
Lead high-severity incident response from detection through containment, eradication, recovery, and post-incident review, partnering with engineering, IT, legal, and executive stakeholders during critical events.
Run the threat intelligence and threat hunting programs, converting emerging TTPs into new detections, proactive hardening, and informed risk decisions.
Define and report on SOC performance — MTTD, MTTR, coverage, automation rate, false-positive rate, on-call health — and use those metrics to drive measurable, continuous improvement.
Influence security architecture and engineering decisions across the company, ensuring detection, response, and recovery are built into new products, platforms, and infrastructure from day one.
Establish and continuously improve incident response playbooks, runbooks, and tabletop exercises to ensure organizational readiness.
Bachelor’s degree in Computer Science, Cybersecurity, or equivalent professional experience.
Proven experience scaling a SOC through automation and AI — SOAR, hyperautomation, LLM-assisted triage, agentic workflows, or ML-driven detection — with measurable impact on MTTR, coverage, or analyst leverage.
Hands-on experience structuring a SOC, either building one from the ground up or maturing one through significant transformation — SIEM selection, implementation or migration, detection engineering practice, runbook libraries, on-call rotations, and operating metrics.
Deep SIEM expertise (Splunk, Sentinel, Chronicle, Elastic, or similar) — ingestion architecture, detection-as-code, query optimization, and coverage-versus-cost tradeoffs.
Prior experience as the technical lead of a SOC or CSIRT team — owning the full incident response lifecycle, mentoring analysts and engineers, and acting as on-call/incident commander during major incidents.
Strong incident response track record — leading high-severity investigations, root cause analysis, digital forensics, and post-incident reviews that produced durable improvements.
Solid experience in cloud environments (AWS and/or GCP), with strong understanding of cloud-native threats and controls.
Strong scripting and development skills (Python, Go, Bash, or similar) for building automation, integrations, and internal tooling.
Working knowledge of EDR/XDR, identity, and network detection telemetry, and how to combine signals into high-fidelity detections.
Fluency with security frameworks and standards (NIST 800-61, CIS Controls, MITRE ATT&CK, ISO 27001) and the judgment to apply them pragmatically.
Background in threat modeling, adversary emulation, and risk-based alert tuning.
Excellent communicator — able to brief executives during a Sev1, write a clear post-mortem, and translate technical risk into business language for non-technical audiences.
Proven track record of leading cross-functional efforts in high-pressure situations and fostering collaboration across InfoSec, IT, and engineering.
Forensics experience, investigating incidents and preserving digital evidence.
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At Sword, data powers our mission to build a pain-free world. The Data Platform Team is building the foundation that makes data usable across clinical, operations, AI, and product teams: a modern streaming lakehouse, distributed processing for low-latency data movement, durable workflows coordinating complex operations, and an API-first surface that lets producers and consumers serve themselves - without tickets, without infra context, and increasingly through agentic interfaces.
This role is for an engineer who thinks about data platforms as products. You’ve built or operated data systems at scale, you reason fluently from storage format up to query engine, and you want to shape the self-service and agentic experiences layered on top of that foundation.
To get to know more about our Tech Stack, check here.
AI fluency is a core expectation at Sword Health. Every candidate is assessed against our three-level framework — be ready to share real examples of how AI is already part of how you work.
Explorer (Level 1) — Uses AI daily to boost personal productivity
Builder (Level 2) — Creates workflows and tools that elevate the whole team
Integrator (Level 3) — Embeds AI into products and processes at scale
Every hire must demonstrate at least Level 1. The expected level will vary depending on the seniority of the role.
Design and evolve Sword’s streaming lakehouse - the foundation that every data consumer in the company depends on.
Build and operate distributed streaming pipelines that move data at low latency and high reliability.
Own the durable workflows that coordinate complex data movement across systems.
Shape the platform’s API surface - the interface producers and consumers use so they never need to touch infrastructure.
Drive evaluations and integrations with vendor data platforms, sitting inside the architectural trade-offs rather than just consuming the output.
Contribute to the self-service and agentic layer: interfaces designed to be consumed by humans, systems, and AI agents alike.
Partner with data engineers and analysts on contracts, governance, and lineage.
Build and maintain AI-ready data infrastructure that powers ML and AI-driven products across Sword.
Leverage AI coding assistants and LLMs to accelerate development, automate documentation, and raise code quality.
Work in a regulated environment where audit, compliance, and governance are part of every design.
Proven experience designing and operating data platforms at scale - warehouse, data lake, or lakehouse architectures in production.
Hands-on experience with a modern lakehouse table format - Iceberg strongly preferred; Delta Lake or Hudi also welcome. You understand how the format works under the hood: metadata layout, snapshots, manifests, compaction, copy-on-write vs. merge-on-read.
Clear mental model of catalogs (REST, Polaris, Glue, Unity, Hive) - their trade-offs, and how compute stays detached from storage.
Exposure to at least one vendor lakehouse or query platform - Snowflake, Starburst, or Databricks — at the level where you can reason about its architecture, not just use its UI.
Strong experience with a distributed processing engine - Flink strongly preferred; Spark also fine. You can reason about its internals, fine-tune a running job, and debug a pipeline that’s silently degrading.
Familiarity with durable execution - Temporal, Restate, or similar - or at minimum a solid mental model of what durable execution means and why it matters for data workflows.
Production experience building and operating APIs (REST or gRPC) at scale - good instincts about contracts, versioning, retries, rate limiting, and observability.
Solid understanding of Kafka and event-driven architectures (producers/consumers, partitioning, delivery semantics).
Comfortable in regulated environments (healthcare, fintech, gov) where audit, compliance, and data governance are part of every design.
Platform mindset: you design for self-service, API-first, and with systems and agents - not only humans - as legitimate consumers.
Bonus
Deeper familiarity with open/REST catalogs (Polaris, Nessie, Unity) beyond basic use.
Observability stack fluency (Prometheus, Grafana, OpenTelemetry).
Prior work on agentic or AI-facing API surfaces, or MCP-style interfaces.
Experience in HIPAA, FedRAMP, or SOC 2 environments.
dbt, DataHub, or data contract tooling exposure.
Mindset and Collaboration
Service orientation: you build APIs (and increasingly agent-facing tools) that others love to use.
Reliability-first: failure modes, retries, and observability are part of day-one design.
Cross-functional: you enjoy working with data engineers, analysts, and ML engineers and understanding their problems.
Documentation mindset: good APIs come with great docs — and good docs now means machine-readable too.
Iterative: you ship incrementally and improve based on feedback.
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Candidates must be able to obtain and maintain a US public trust clearance.
Please note that US citizenship is required to obtain and maintain a government security clearance.
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Role
As a QA Analyst on the Thrive In-Session team, you won’t just validate what’s built, you’ll help define what “good” looks like. You will work closely within a cross-functional team and collaborate across departments to ensure we deliver a seamless, safe, and effective AI care experience.
In this role, you will help drive a shift-left quality mindset, contributing to prevention over detection, improving processes, and ensuring we generate the right evidence to support our product as Software as a Medical Device.
The Thrive In-Session team owns the end-to-end therapy session. This experience blends AI, clinical logic, and user interaction in a way that requires both analytical thinking and creativity. Ensuring quality here means understanding not just whether something works, but whether it works well for real people in real recovery journeys.
AI fluency is a core expectation at Sword Health. Every candidate is assessed against our three-level framework — be ready to share real examples of how AI is already part of how you work.
Explorer (Level 1) — Uses AI daily to boost personal productivity
Builder (Level 2) — Creates workflows and tools that elevate the whole team
Integrator (Level 3) — Embeds AI into products and processes at scale
Every hire must demonstrate at least Level 1. The expected level will vary depending on the seniority of the role.
Work closely within a cross-functional team (Mobile, Backend, AI, Algorithms, Design, Data, Product) and collaborate across teams when needed
Get involved early — contribute to design and development discussions to help prevent issues before they reach testing
Design, execute, and maintain test plans and test cases
Build and maintain QA processes and procedures that the whole team can benefit from
Identify, document, and track defects through to resolution
Maintain thorough testing documentation
Invest in test automation over time
2–3 years of experience as a QA Analyst
Experience testing mobile apps
Experience with test automation
Experience in test case design, creation, execution, and reporting
Familiarity with tools like Postman, Jira, Git, Xray, Android Studio
Good analytical, communication, and teamwork skills
A critical mindset and attention to detail
Autonomy and initiative
Strong written and verbal communication skills in English
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At Sword, data is core to our mission to build a pain-free world. The Data Core team owns the batch and analytics layer that powers company-wide reporting, clinical insight, commercial analytics, and decisions across the business - the pipelines, models, and warehouse that every stakeholder at Sword depends on.
This role is for an engineer who loves the craft of turning raw data into trusted, modeled, analysis-ready datasets. You’ll design and operate the batch pipelines that land clean data in the warehouse, own the transformation layer, and be the partner that analysts, product managers, and clinical researchers rely on when they need to make a decision.
AI fluency is a core expectation at Sword Health. Every candidate is assessed against our three-level framework — be ready to share real examples of how AI is already part of how you work.
Explorer (Level 1) — Uses AI daily to boost personal productivity
Builder (Level 2) — Creates workflows and tools that elevate the whole team
Integrator (Level 3) — Embeds AI into products and processes at scale
Every hire must demonstrate at least Level 1. The expected level will vary depending on the seniority of the role.
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As a Backend Tech Lead, you will establish the technical vision and scale the AI-driven infrastructure powering Bloom’s real-time clinical care. You will lead and mentor a high-performance engineering team, ensuring excellence through automated pipelines, robust architecture, and continuous skill development. By partnering with Product and Infrastructure teams, you will drive the software lifecycles necessary to expand our care categories across every life stage. Your role balances hands-on technical leadership with a focus on team motivation, performance monitoring, and the recruitment of top-tier talent. Ultimately, you will bridge technical innovation with operational success to keep Bloom at the forefront of accessible health technology.
Today, 1 in every 3 women suffer from a pelvic-health disorder and Bloom is here to change that.
Sword Health developed Bloom to connect millions of women with accessible pelvic-health care, using the most innovative technology available today. Bloom includes customized guidance from Pelvic Health Specialists, an intra-vaginal biofeedback device, and a mobile app to track real-time results and progress. Women meet with Pelvic Health Specialists remotely and progress through the program from the comfort of home, on their own time.
Starting with pelvic health and now expanding into menopause, fertility, pregnancy, and postpartum care, Bloom is powered by the same AI Care model driving Sword's platform: a continuous interaction between the member, an AI health specialist (Phoenix), and a human clinician.
To get to know more about our Tech Stack, check here.
AI fluency is a core expectation at Sword Health. Every candidate is assessed against our three-level framework — be ready to share real examples of how AI is already part of how you work.
Explorer (Level 1) — Uses AI daily to boost personal productivity
Builder (Level 2) — Creates workflows and tools that elevate the whole team
Integrator (Level 3) — Embeds AI into products and processes at scale
Every hire must demonstrate at least Level 1. The expected level will vary depending on the seniority of the role.
Ready to apply?
Apply to Swordhealth
Share this job
Ready to apply?
Apply to Swordhealth
Share this job
AI fluency is a core expectation at Sword Health. Every candidate is assessed against our three-level framework — be ready to share real examples of how AI is already part of how you work.
Explorer (Level 1) — Uses AI daily to boost personal productivity
Builder (Level 2) — Creates workflows and tools that elevate the whole team
Integrator (Level 3) — Embeds AI into products and processes at scale
Every hire must demonstrate at least Level 1. The expected level will vary depending on the seniority of the role.
Own and drive design initiatives that optimize acquisition and conversion across key touchpoints;
Design and iterate on high-impact growth experiences, including campaigns, client emails, landing pages, and onboarding flows;
Balance strong brand storytelling with conversion-driven design principles to maximize performance;
Drive alignment across marketing, product, engineering, and data teams, navigating competing priorities, advocating for design quality, and ensuring work lands with clarity at every level of the organization;
Communicate design strategy and rationale clearly to senior leadership and executive stakeholders, translating design decisions into business impact;
Navigate ambiguity and conflicting priorities across teams, building trust and consensus without direct authority;
Leverage data, A/B testing, and insights to continuously refine and improve user journeys;
Manage, mentor, and inspire a team of designers, ensuring high-quality execution and professional growth;
Ensure insights, assets, and learnings are shared and leveraged across your direct team;
Advocate for user-centered design while balancing growth and performance goals;
Follow experimentation methodologies and frameworks to test and validate design decisions;
Analyze user behavior, conversion rates, and engagement metrics to inform iterative improvements;
Stay up-to-date with industry trends, tools, and best practices in growth and performance design.
7+ years of experience in design, with at least 3+ years in a growth, marketing, or performance design role;
Strong leadership experience, with the ability to mentor, guide, and inspire a team;
Proven track record of executing high-performing design solutions for acquisition and retention;
Demonstrated ability to influence cross-functional partners and senior stakeholders, building alignment, navigating pushback, and communicating design decisions with clarity and confidence;
Experience working in a fast-paced, matrixed environment with multiple product and engineering teams, balancing priorities across stakeholders with different and sometimes competing goals;
Deep expertise in visual and product design, able to balance aesthetics with business impact;
Experience designing across multiple growth channels, including email, social, paid media, websites, and onboarding flows;
Proficiency in Figma, Adobe Creative Suite, and other relevant design tools;
Strong understanding of A/B testing, CRO (Conversion Rate Optimization), and user analytics tools (Google Analytics, Hotjar, or similar).
Ready to apply?
Apply to Swordhealth
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AI fluency is a core expectation at Sword Health. Every candidate is assessed against our three-level framework — be ready to share real examples of how AI is already part of how you work.
Explorer (Level 1) — Uses AI daily to boost personal productivity
Builder (Level 2) — Creates workflows and tools that elevate the whole team
Integrator (Level 3) — Embeds AI into products and processes at scale
Every hire must demonstrate at least Level 1. The expected level will vary depending on the seniority of the role.
Ready to apply?
Apply to Swordhealth
Share this job
Ready to apply?
Apply to Swordhealth
Share this job
Ready to apply?
Apply to Swordhealth
Share this job
Ready to apply?
Apply to Swordhealth
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