Who We Are:

SmithRx is a rapidly growing, venture-backed Health-Tech company.  Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service.  With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.

We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:

• Integrity: Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new.
• Courage: We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward—always.
• Together: The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise.

Job Summary:

The Enterprise Pricing Analyst will help drive growth and fulfill the needs of our business by participating in the presales process with a focus on large “Enterprise” clients. In this role they will conduct claims analysis and create Enterprise-grade deliverables to assist the sales team in illustrating the SmithRx value proposition to potential clients, consultants, and benefit brokers. The Enterprise Pricing Analyst will interface with internal teams across the organization (Sales, Analytics, Clinical, Supply Chain, etc.) to provide savings insights for potential and existing clients.

What you will do:

• Independently ascertain how to query the necessary data from large data sets and generate ad hoc analysis with clear insights
• Leverage historical claims data and provide reprice reporting that allows for assessment and risk management
• Assist in preparing Enterprise-grade deliverables for sales that illustrate the company’s value
• Ensure high quality, “client ready” deliverables through an audit/evaluation process and personal accountability
• Execute deep-dive analyses and investigations into large datasets and provide clear insights on findings
• Clearly communicate with internal stakeholders and external partners through email, slack, phone, video call, etc.
• Provide ad hoc analysis to illustrate other potential impact from implementing SmithRx as a pharmacy benefit solution
• Lean in on non-Enterprise RFP pipeline and other related areas when the Enterprise RFP pipeline is low

What you will bring to SmithRx:

• 3-5 years professional experience
• Experience in software, employee benefits, healthcare industries is a plus
• Strong analytical skills – ability to work with data and develop key insights
• Strong organizational, communication and presentation skills
• Proficiency with Microsoft Excel, SQL, Looker and Tableau
• Strong project management skills and ability to coordinate multiple projects simultaneously

What SmithRx Offers You: 

• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
• Flexible Spending Benefits 
• 401(k) Retirement Savings Program 
• Short-term and long-term disability
• Discretionary Paid Time Off 
• Paid Company Holidays
• Wellness Benefits
• Commuter Benefits 
• Paid Parental Leave benefits
• Employee Assistance Program (EAP)
• Well-stocked kitchen in office locations
• Professional development and training opportunities

Who We Are:

SmithRx is a rapidly growing, venture-backed Health-Tech company.  Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service.  With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.

We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:

• Integrity: Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new.
• Courage: We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward—always.
• Together: The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise.

Job Summary:

SmithRx is looking for a Senior Implementation Manager to join the company’s Customer Success team to support all core Implementation functions ensuring the high quality of the SmithRx product. 

As a Senior Implementation Manager, you have end-to-end accountability for the overall implementation project. The role requires someone who can drive project teams to specific milestones, while effectively collaborating with key internal and external stakeholders to deliver high quality and predictable outcomes.

What you will do:

• Be the primary face to the client during the implementation process
• Conduct impact analysis with client to determine the appropriate requirements for a smooth and successful implementation
• Ensure all requirements are documented in the standard project templates and tools and then obtain approval from the Client before initiating builds
• Create and maintain a detailed project plan and open items log for project monitoring purposes
• Coordinate and collaborate across functional teams and the client to ensure items are completed timely, ensuring readiness for go-live
• Monitor progress using weekly status reporting formats
• Assist with escalated client issues, member issues, project issues, etc.
• Provide go-live support
• Facilitate internal Post Implementation Review meetings
• Provide mentoring and support to other team members
• Support high-volume, high-profile clients 
• Act as a mentor for colleagues throughout the implementation process and solve for opportunities identified through trend analysis and process improvement
• Assist the implementation team with new hire onboarding and shadowing
• Lead ad-hoc project requests 
• Lead process improvement efforts and focus groups 
• Serve as a liaison with cross-functional teams 
• Lead and provide support to the implementation team as process questions arise whether via email or via slack

What you will bring to SmithRx:

• Bachelor's degree or equivalent work experience required
• Healthcare and/or pharmacy experience strongly preferred
• 8-12 years of professional work related experience required 
• Salesforce experience preferred
• Microsoft Office literacy
• Strong communication skills via face-to-face meetings, conference calls and written correspondence
• Self-starter mentality: ability to make informed decisions, find creative approaches to difficult challenges, and deliver on commitments
• Execution-focused ethos - you are a solutions-oriented problem solver and efficiency driven
• Flexible, adaptable, and able to respond under the pressure of a fast-paced technology company

What SmithRx Offers You: 

• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
• Flexible Spending Benefits 
• 401(k) Retirement Savings Program 
• Short-term and long-term disability
• Discretionary Paid Time Off 
• Paid Company Holidays
• Wellness Benefits
• Commuter Benefits 
• Paid Parental Leave benefits
• Employee Assistance Program (EAP)
• Well-stocked kitchen in office locations
• Professional development and training opportunities

Who We Are:

 SmithRx is a rapidly growing, venture-backed Health-Tech company.  Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service.  With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.

We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values of:

• Do the right thing. Especially when it’s hard.
• Embrace the challenge.
• Build bridges and lift up your colleagues.

Job Summary:

Helping people is at the center of what we do at SmithRx. We are looking for a skilled candidate who can assist our members within our Member Support Team as a Bilingual Specialist. The ideal candidate writes and speaks Spanish fluently and professionally. They will also have an extensive background in customer service as a contact center representative and delivering world-class experiences. As a Bilingual Member Support Specialist, you will be instrumental in ensuring that members receive the best service possible regarding their pharmacy benefits.

What you will do:

• Answer inbound calls and make outbound phone calls to and from members, physicians and pharmacies while delivering a world class member experience in both English and Spanish.
• Follow-up, resolve, and document issues related to the member interaction. Route inquiries needing further investigation to the appropriate department and conduct routine research as needed.
• Educate members about their pharmacy benefits.
• Deliver a one-call resolution to our members by resolving inquires to full solution
• Demonstrate a patient centric mindset and a high sense of urgency to solve member requests.
• Work with highly sensitive information while maintaining Personal Protected Information (PPI) and Health Insurance Portability & Accountability Act (HIPAA).
• Work through complex triage pathways and identify the correct pathway to resolve customer issues. 

What you will bring to SmithRx:

• Must be located locally as the role is a hybrid of onsite and remote
• Requires 100% attendance during training period
• HS Diploma, GED or equivalent
• 2+ years solid experience working within call center(s) in a bilingual (Spanish & English) role required
• Prior experience resolving complex issues within a call center environment is required
• Proficiency in Mac, and Google Suite required
• Active listening, conversational speaking skills, with a high degree of empathy
• Adept multitasking skills
• Excellent verbal and written communication skills
• Passion for helping people
• Prior experience with Salesforce Service Cloud, Talkdesk or other CRM tools is preferred
• Prior experience with benefits, employer benefits, insurance, prescriptions, medical billing, or experience at a pharmacy is preferred

 What SmithRx offers You:

• Competitive pay: $21.50 per hour
• Highly competitive wellness benefits including Medical, Pharmacy, Dental and Vision Insurance. SmithRx pays up to 90% for you and your family.
• Fully paid Life insurance and Disability benefits
• 3 weeks PTO
• 401(k) Retirement Savings Program
• Flexible Spending Benefits
• Generous Paid Parental Leave benefits
• Professional development, training and career growth opportunities
• Well-stocked kitchen
• Monday through Friday schedule with performance-based work from home model
• Weekends and holidays are on a rotational basis

Who We Are:

SmithRx is a rapidly growing, venture-backed Health-Tech company.  Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service.  With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.

We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:

• Integrity: Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new.
• Courage: We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward—always.
• Together: The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise.

Job Summary:

You are the source of truth for member data on the MCSS (Member Communications Shared Services) team. While the Marketing Operations Manager owns the pipes that deliver communications, you own what flows through them — the accuracy, completeness, and integrity of every member list. You are responsible for sourcing, validating, and preparing member data drawn from many internal systems, ensuring that every letter, email, and text we send reaches the right member with the right information. 

At SmithRx, data integrity is a legal requirement — not a best practice. Our member communications are heavily regulated and compliance-driven, and this role works directly with Protected Health Information (PHI). A single bad record isn't a minor error; it's a risk to our members and our business. You will report directly to the Member Comms Team Lead and maintain a dotted-line relationship with our centralized Data team — contributing to shared Snowflake data models, aligning with enterprise data standards, and coordinating on upstream changes that affect member communications. Over time, high performers in this role will have the opportunity to expand their scope beyond member communications into broader marketing analytics. 

Responsibilities:

• Data Sourcing & List Building
  • Own the end-to-end process of extracting and compiling member lists from multiple internal data sources — eligibility systems, pharmacy data, client records, and more — for use across email, SMS, and print communications. Your primary workspace is Snowflake, querying across the data models maintained by our Data Engineering and Analytics teams. 

• Data Quality & Validation
  • Define and enforce data quality standards across all member lists before they enter the delivery pipeline. Build and maintain automated checks that surface anomalies — duplicate records, missing fields, invalid formats, eligibility mismatches — before a single message is triggered. 

• PHI Stewardship & Compliance
  • Handle Protected Health Information with the rigor and discipline it demands. Own suppression list logic, ensuring members who have opted out, are ineligible, or fall under regulatory exclusions are accurately reflected across all lists at all times. Treat opt-out, preference, and PHI data as the highest-priority data in the pipeline. 

• Cross-Functional Partnership
  • Work hand-in-hand with the Marketing Operations Manager to ensure lists are formatted, mapped, and structured exactly to the schema required by communication platforms. Maintain an active working relationship with the centralized Data team — contributing to shared data models and quality standards, staying aligned on upstream changes, and advocating for member communications data needs at the infrastructure level. 

What you will do:

• Extract, transform, and validate member data from multiple internal systems using Snowflake, producing clean, audit-ready lists for every communication send 
• Build and maintain automated data validation workflows that catch quality issues — gaps, duplicates, mismatched fields, ineligible members — before lists are handed to Marketing Operations 
• Own suppression and exclusion logic, including regulatory opt-outs, eligibility exclusions, and client-specific rules, and ensure they are consistently applied across all channels and send types 
• Partner closely with the Marketing Operations Manager on list specifications, field mapping requirements, and pre-send data checks — you are the upstream dependency for every campaign they deploy 
• Maintain clear documentation of data sources, transformation logic, field definitions, and business rules to support auditability and regulatory compliance 
• Collaborate with the centralized Data team to stay aligned on Snowflake data model changes, contribute to shared data quality standards, and represent member communications requirements in data infrastructure decisions 
• Proactively identify, escalate, and root-cause data quality issues, partnering with the Member Comms Team Lead and internal data owners to drive resolution 
• Support ad-hoc data pulls for compliance reporting, campaign sizing, program performance analysis, and regulatory inquiries 

What you will bring to SmithRx:

• 4+ years of hands-on experience in data analytics, data operations, or a closely related discipline 
• Experience working with Protected Health Information (PHI) and a working knowledge of HIPAA requirements as they apply to data handling — this is a requirement, not a nice-to-have 
• Strong SQL proficiency in Snowflake — comfortable writing complex queries, joining across multiple sources, and transforming raw data into clean, validated output 
• A quality-obsessed approach to data — you have experience building validation logic, reconciling data across systems, and treating data integrity as non-negotiable 
• Familiarity with member or customer data concepts including suppression lists, opt-out and preference management, eligibility logic, and regulated data handling 
• Experience working within a shared data infrastructure (e.g., contributing to or consuming dbt models, working alongside Data Engineering or Analytics teams) strongly preferred 
• Strong cross-functional communication skills — you can translate data findings and quality issues clearly to both technical and non-technical stakeholders 
• Healthcare or PBM industry experience is strongly preferred 
• A security-first mindset: You treat every member record as if it were your own medical history — because to someone, it is 

What SmithRx Offers You: 

• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
• Flexible Spending Benefits 
• 401(k) Retirement Savings Program 
• Short-term and long-term disability
• Discretionary Paid Time Off 
• Paid Company Holidays
• Wellness Benefits
• Commuter Benefits 
• Paid Parental Leave benefits
• Employee Assistance Program (EAP)
• Well-stocked kitchen in office locations
• Professional development and training opportunities

Who We Are:

SmithRx is a rapidly growing, venture-backed Health-Tech company.  Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service.  With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.

We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:

• Integrity: Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new.
• Courage: We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward—always.
• Together: The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise.

Job Summary:

The Customer Success Team is focused on helping SmithRx’s clients derive the full value of their PBM services. We build and manage effective relationships with our customers’ operational leadership, communicating the value of our services in the context of customers’ business goals with the goal of retaining high performing, satisfied customers. We identify risks to client satisfaction proactively and collaborate across product and operational lines to tenaciously pursue solutions and advocate for our clients.

As an Account Manager, you will be responsible for ensuring the complete post-sale success and satisfaction of SmithRx customers. You will bring strong industry and product knowledge and serve as a trusted advisor and business partner for your client’s operational leadership. The Account Manager begins involvement with their client at implementation kick-off and is responsible for the development and maintenance of the client success plan, orchestrating the involvement of additional SmithRx teams to ensure that the client is achieving their stated business goals.

What you will do:

• Complete reporting and data requirements based on client and team needs
• Be accountable for customer satisfaction and retention of assigned client(s)
• Build trusting relationships with client operational leadership
• Maintain a comprehensive understanding of business challenges faced by customers
• Apply cross-functional project management to drive resolution for escalated client issues, coordinating internal and external teams as necessary
• Support research and data activities to drive resolution for escalated client issues, coordinating with internal and external teams as necessary
• Identify product gaps by conducting business impact assessments and managing client expectations
• Prioritize issues and assess escalations that may lead to client attrition risk with the Account Managers to ensure a strong mitigation plan is in place

What you will bring to SmithRx:

• Requires 3-5 years of direct account management or relationship management experience in the healthcare space; working knowledge of commercial health insurance and pharmacy benefits strongly preferred
• A positive growth mindset with the ability to approach difficult situations in a calm and focused manner; understand the challenge and move forward tactfully towards a solution
• An obsession with customer experience and customer satisfaction
• A passion for solving difficult problems together in collaboration with the broader team
• Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialogue
• Experience in Client relationship management ensuring expectations and deliverables are documented and met, key stakeholders are informed, and client satisfaction is achieved
• Ability to work independently as well as part of an extended, cross-functional team
• Self-driven, results-oriented and disciplined work ethic
• Ability to take initiative with little to no direction
• Be transparent and honest in a positive, professional and polite manner
• Expert conflict resolution skills
• Highly effective communicator with a consultative and tactful approach; Ability to observe situations and scenarios  from the client or member’s point of view
• Bachelor’s degree or equivalent experience required

What SmithRx Offers You: 

• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
• Flexible Spending Benefits 
• 401(k) Retirement Savings Program 
• Short-term and long-term disability
• Discretionary Paid Time Off 
• Paid Company Holidays
• Wellness Benefits
• Commuter Benefits 
• Paid Parental Leave benefits
• Employee Assistance Program (EAP)
• Well-stocked kitchen in office locations
• Professional development and training opportunities

Who We Are:

SmithRx is a rapidly growing, venture-backed Health-Tech company.  Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service.  With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.

We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:

• Integrity: Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new.
• Courage: We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward—always.
• Together: The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise.

Job Summary:

As a Staff Software Engineer, AI you will be a key architect in SmithRx’s mission to build a next-generation, AI-native pharmacy benefits platform. This is not a traditional MLE role; we are looking for a product-focused fungible engineer who can bridge the gap between cutting-edge LLM capabilities and reliable, production-grade software. You will design systems that leverage the power of AI while maintaining the deterministic rigor required for healthcare and financial transactions.  You will advocate for engineering best practices/methodologies, coding standards and large-scale system design perspectives to our team. We need our engineers to be versatile and driven, display leadership and ownership qualities, and be enthusiastic to take on new challenges as we continue to push technology forward.

What you will do:

• Focus on architecting system; discovering, designing, developing and maintaining SmithRx product features using a varied technology stack such as Golang, JavaScript/Typescript, Node, GraphQL, and SQL (amongst others), while leveraging full CI and CD to iterate quickly
• Collaborate with stakeholders and technical leads to translate requirements into high-quality, AI-native scalable software, while providing scope and risk assessments through comprehensive technical design documentation.
• Be the Stochastic/Deterministic Bridge: Build the "safety rails" around LLMs, creating deterministic software systems that effectively manage, validate, and wrap the stochastic nature of AI models to ensure 100% accuracy in healthcare data.
• Continually apply and enforce software development best practices, design patterns, testing, automation, tools and technologies by adoption of emerging AI technologies like Claude-code, Copilot or aikes. 
• Leverage AWS technologies, like Lambda, Managed Kafka, EKS  to handle various types of jobs and batch processing  
• Troubleshoot production issues by performing triages for issues that arise, assessing the impact, creating and executing a plan for short-term and long-term mitigation, and performing root cause analysis to prevent future occurrence of issues.
• Foster a collaborative learning culture by mentoring junior engineers in both traditional backend best practices and emerging AI-native development patterns, while driving technical excellence through code reviews and the exploration of innovative technologies.
• Work with senior leadership to turn technical vision into a tangible roadmap every quarter

What you will bring to SmithRx:

• BS or advanced degree in computer science or applicable experience
• 8+ years of software development experience working on server-side applications, specifically around API servers, third party integrations and data processing
• Expertise in a compiled language such as GoLang or Java is required
• Proficiency with relational databases such as PostgreSQL, including schema design, SQL tuning, and database monitoring is required
• Working knowledge of GraphQL APIs, CI and CD pipeline, AWS platform, Docker, and Kubernetes a plus
• Agentic Frameworks, MCP, LLM APIs (Anthropic/OpenAI), Prompt Engineering/Evals.
• Communication: A collaborative approach to engineering, capable of explaining technical trade-offs to stakeholders and mentoring a distributed team.
• Architectural Mindset: Ability to design for scale, performance, and maintainability while navigating the ambiguity of a high-growth startup.
• Positivity; non-dogmatic, team-first attitude
• Flexibility; someone who is responsive and comfortable with ambiguity
• Experience at a high-growth startup a plus

What SmithRx Offers You: 

• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
• Flexible Spending Benefits 
• 401(k) Retirement Savings Program 
• Short-term and long-term disability
• Discretionary Paid Time Off 
• Paid Company Holidays
• Wellness Benefits
• Commuter Benefits 
• Paid Parental Leave benefits
• Employee Assistance Program (EAP)
• Well-stocked kitchen in office locations
• Professional development and training opportunities

Location: US - Remote

Who We Are:

SmithRx is a rapidly growing, venture-backed Health-Tech company.  Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service.  With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.

We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:

• Integrity: Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new.
• Courage: We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward—always.
• Together: The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise.

Job Summary:

As a Senior Staff Software Engineer, AI you will be a key architect in SmithRx’s mission to build a next-generation, AI-native pharmacy benefits platform. This is not a traditional MLE role; we are looking for a product-focused fungible engineer who can bridge the gap between cutting-edge LLM capabilities and reliable, production-grade software. You will design systems that leverage the power of AI while maintaining the deterministic rigor required for healthcare and financial transactions.  You will advocate for engineering best practices/methodologies, coding standards and large-scale system design perspectives to our team. We need our engineers to be versatile and driven, display leadership and ownership qualities, and be enthusiastic to take on new challenges as we continue to push technology forward.

What you will do:

• Focus on architecting system; discovering, designing, developing and maintaining SmithRx product features using a varied technology stack such as Golang, JavaScript/Typescript, Node, GraphQL, and SQL (amongst others), while leveraging full CI and CD to iterate quickly
• Collaborate with stakeholders and technical leads to translate requirements into high-quality, AI-native scalable software, while providing scope and risk assessments through comprehensive technical design documentation.
• Be the Stochastic/Deterministic Bridge: Build the "safety rails" around LLMs, creating deterministic software systems that effectively manage, validate, and wrap the stochastic nature of AI models to ensure 100% accuracy in healthcare data.
• Continually apply and enforce software development best practices, design patterns, testing, automation, tools and technologies by adoption of emerging AI technologies like Claude-code, Copilot or aikes. 
• Leverage AWS technologies, like Lambda, Managed Kafka, EKS  to handle various types of jobs and batch processing  
• Troubleshoot production issues by performing triages for issues that arise, assessing the impact, creating and executing a plan for short-term and long-term mitigation, and performing root cause analysis to prevent future occurrence of issues.
• Foster a collaborative learning culture by mentoring junior engineers in both traditional backend best practices and emerging AI-native development patterns, while driving technical excellence through code reviews and the exploration of innovative technologies.
• Work with senior leadership to turn technical vision into a tangible roadmap every quarter

What you will bring to SmithRx:

• BS or advanced degree in computer science or applicable experience
• 12+ years of software development experience working on server-side applications, specifically around API servers, third party integrations and data processing
• Expertise in a compiled language such as GoLang or Java is required
• Proficiency with relational databases such as PostgreSQL, including schema design, SQL tuning, and database monitoring is required
• Working knowledge of GraphQL APIs, CI and CD pipeline, AWS platform, Docker, and Kubernetes a plus
• Agentic Frameworks, MCP, LLM APIs (Anthropic/OpenAI), Prompt Engineering/Evals.
• Communication: A collaborative approach to engineering, capable of explaining technical trade-offs to stakeholders and mentoring a distributed team.
• Architectural Mindset: Ability to design for scale, performance, and maintainability while navigating the ambiguity of a high-growth startup.
• Positivity; non-dogmatic, team-first attitude
• Flexibility; someone who is responsive and comfortable with ambiguity
• Experience at a high-growth startup a plus

What SmithRx Offers You: 

• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
• Flexible Spending Benefits 
• 401(k) Retirement Savings Program 
• Short-term and long-term disability
• Discretionary Paid Time Off 
• Paid Company Holidays
• Wellness Benefits
• Commuter Benefits 
• Paid Parental Leave benefits
• Employee Assistance Program (EAP)
• Well-stocked kitchen in office locations
• Professional development and training opportunities

Location: US - Remote

Who We Are:

 SmithRx is a rapidly growing, venture-backed Health-Tech company.  Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service.  With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.

We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values of:

• Do the right thing. Especially when it’s hard.
• Embrace the challenge.
• Build bridges and lift up your colleagues.

Job Summary:

SmithRx is looking for a highly motivated member support team member who specializes in delivering world class customer service experiences while managing various channels of customer support: phone calls, chat, email, etc. The ideal candidate has extensive experience supporting multiple member interactions simultaneously. As a Multichannel Member Support Specialist, you will be instrumental in ensuring that members receive the best service possible regarding their pharmacy benefits.

What you will do:

• Answer and support member interactions; ranging from but not limited to inbound & outbound calls, online chat, email, and text messaging to and from members, physicians and pharmacies while delivering a world class member experience.
• Manage simultaneous interactions specific to online chat and text messaging
• Follow-up, resolve, and document issues related to the member interaction. Route inquiries needing further investigation to the appropriate department and conduct routine research as needed.
• Educate members about their pharmacy benefits.
• Deliver world-class support experiences to our members by becoming an expert in the Pharmacy Benefits Management industry.
• Demonstrate a patient centric mindset and a high sense of urgency to solve member requests.
• Work with highly sensitive information while maintaining Personal Protected Information (PPI) and Health Insurance Portability & Accountability Act (HIPAA).
• Work through complex triage pathways and identify the correct pathway to resolve customer issues. 

What you will bring:

• Must be located locally as the role is a hybrid of onsite and remote
• Requires 100% attendance during training period
• HS Diploma, GED or equivalent
• 2+ years experience working within call center required
• 2+ years experience working with online chat interactions required
• Proficiency in Mac, and Google Suite required
• Active listening, conversational speaking skills, with a high degree of empathy
• Ability to multitask
• Excellent verbal and written communication skills
• Passion for helping people
• Prior experience with Salesforce Service Cloud, Talkdesk or other CRM tools is preferred
• Prior experience with benefits, employer benefits, insurance, prescriptions, medical billing, or experience at a pharmacy is preferred
• Prior experience resolving complex issues within a call center environment is preferred

What SmithRx offers You:

• Highly competitive wellness benefits including Medical, Pharmacy, Dental and Vision Insurance. SmithRx pays up to 90% for you and your family.
• Fully paid Life insurance and Disability benefits
• 3 weeks PTO
• 401(k) Retirement Savings Program
• Flexible Spending Benefits
• Generous Paid Parental Leave benefits
• Professional development, training and career growth opportunities
• Well-stocked kitchen
• Monday through Friday schedule with performance-based work from home model
• Weekends and holidays are on a rotational basis

Who We Are:

SmithRx is a rapidly growing, venture-backed Health-Tech company.  Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service.  With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.

We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:

• Integrity: Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new.
• Courage: We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward—always.
• Together: The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise.

Job Summary:
SmithRx is seeking a talented Manager, Strategic Partnerships who will play a critical part of our strategy team by focusing on the Health Plan and TPA (Third Party Administrator) sectors. The role is responsible for managing and maintaining relationships within the payer community, as well as educating partners on our unique value proposition and key differentiators. 

The critical KPI is developing commonality with partners to correctly evaluate our value proposition in the market. In this role, you will collaborate cross-functionally to effectively promote, support, and deliver the SmithRx solution. You will help maintain playbooks for each key partner and work to create needed collateral for the evaluation process. Our team members must be willing to wear multiple hats and adapt to different situations as SmithRx continues to grow and expand throughout the United States.

This role reports directly to our Director of Strategic Partnerships.

What you will do:

• Nurture SmithRx relationships with key contacts in the Health Plan and TPA communities to drive strong partnerships and increase understanding of our capabilities.
• Drive opportunity growth through the Health Plan and TPA channels.
• Effectively collaborate with members of cross-functional teams: Sales, Customer Success, Sales Ops, Partnerships, Strategy, Analytics, Product, and Marketing.
• Ensure our work is informed by market influencers and payer-specific needs.
• Brainstorm and develop creative ways for partner enablement
• Facilitate meetings with partners to drive excitement about our value proposition.
• Assist with responses to partner-sourced RFPs.
• Travel 10-15% based on season and business need.

What you will bring to SmithRx:

• 3-5+ years of experience with Bachelor’s.
• 1-3+ years of experience with Masters Degree.
• PBM or Health Plan experience specifically working with payers, TPAs, or brokers preferred but not required.
• Partnerships or relationship development in a growth health tech environment is a bonus.
• Working knowledge of PBM pricing and underwriting.
• Ability to thrive in a high-growth, fast-changing environment.
• Ability to quickly understand complex internal processes and needs.
• Excellent poise, presentation skills, and strong writing skills.
• Adept at social selling and professional networking.

What SmithRx Offers You: 

• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
• Flexible Spending Benefits 
• 401(k) Retirement Savings Program 
• Short-term and long-term disability
• Discretionary Paid Time Off 
• Paid Company Holidays
• Wellness Benefits
• Commuter Benefits 
• Paid Parental Leave benefits
• Employee Assistance Program (EAP)
• Well-stocked kitchen in office locations
• Professional development and training opportunities

Who We Are:

SmithRx is a rapidly growing, venture-backed Health-Tech company.  Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service.  With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.

We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:

• Integrity: Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new.
• Courage: We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward—always.
• Together: The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise.

Job Summary:

The Customer Success Team is focused on helping SmithRx’s clients derive the full value of their PBM services. We build and manage effective relationships with our customers’ operational leadership, communicating the value of our services in the context of customers’ business goals with the goal of retaining high-performing, satisfied customers. We proactively identify risks to client satisfaction proactively and collaborate across product and operational lines to tenaciously pursue solutions and advocate for our clients.

The Lead, Account Management is responsible for a team of individuals driving the ongoing attainment of outcomes, product adoption, and complete post-sale success and satisfaction of SmithRx customers. This role will serve as an internal champion and quarterback, coordinating the cross-functional approach required for sustained customer success and growth.  Key focus areas will include setting team goals/priorities, managing and improving client CSAT scores, enabling effective account coverage, and creating an inspiring team environment.

What you will do:

• Enable customer success outcomes including reduced customer churn, revenue expansion opportunity identification, higher customer product adoption, customer satisfaction, and overall customer health scores
• Manage the achievement of key performance indicators for the team’s portfolio-identified accounts
• Perform regular team member coaching and identify the team’s training opportunities
• Build trusting relationships with client operational leadership
• Maintain a comprehensive understanding of business challenges faced by customers
• Assist leadership with cross-functional project management to drive resolution for escalated client issues while coordinating internal and external teams as necessary
• Identify product & process gaps by conducting business impact assessments and proactively managing client expectations
• Support the team in managing client escalations and service recovery
• Assist in the ongoing candidate review and hiring process
• Monitor and assist with the management of team member capacity and bandwidth, new business assignments, and client reassignments

What you will bring to SmithRx:

• Bachelor's degree or equivalent work experience required
• 5+ years of working knowledge of healthcare benefits/ pharmacy benefits/ commercial health insurance required
• 5+ years of experience in client relationship management ensuring expectations and deliverables are documented and met, key stakeholders are informed, and client satisfaction is achieved
• 1 -2 years of of people management experience or evidence of informal leadership related to process improvements, quality initiatives, driving efficiency, or project management 
• A positive, forward-thinking, can-do attitude
• An obsession with the customer experience and customer satisfaction
• A passion for solving difficult problems together in collaboration with the broader teams
• Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialogue
• A desire for career growth in leadership roles, and the ability and willingness to accept feedback and coaching to achieve that end.
• Ability to work independently as well as part of an extended, cross-functional team
• Self-driven, results-oriented work ethic
• Ability to take initiative with little to no direction
• Be transparent and honest in a positive, professional and polite manner
• Empathic communicator with a consultative approach, able to see things from other person's point of view

What SmithRx Offers You: 

• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
• Flexible Spending Benefits 
• 401(k) Retirement Savings Program 
• Short-term and long-term disability
• Discretionary Paid Time Off 
• Paid Company Holidays
• Wellness Benefits
• Commuter Benefits 
• Paid Parental Leave benefits
• Employee Assistance Program (EAP)
• Well-stocked kitchen in office locations
• Professional development and training opportunities

Who We Are:

SmithRx is a rapidly growing, venture-backed Health-Tech company.  Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service.  With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.

We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:

• Integrity: Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new.
• Courage: We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward—always.
• Together: The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise.

Job Summary:

We are looking for an Sr. Database Administrator who has hands-on experience designing and administering cloud-based Database systems.  Additionally, this engineer will be responsible for ensuring the reliability and efficiency of the data infrastructure, including maintenance, upgrades, monitoring, performance tuning, scaling, and query optimization. Our user base is currently doubling annually, and you would share the responsibility of orchestrating a reliable, sustainable, and scalable infrastructure.

What you will do:

• Manage and maintain our PostgreSQL, DynamoDB and Athena databases running on AWS Cloud, ensuring high availability and reliability. 
• Monitor the performance and overall health of our databases, proactively identifying and resolving the issues. 
• Design and implement growth strategies for our databases, ensuring they can handle the rapidly increasing demands of our organization. 
• Develop, implement and maintain very high security standards to protect our highly sensitive PHI data from both external and internal threats. 
• Ensure compliance with various database privacy regulations and frameworks like HIPAA, SOC2 etc. 
• Design and implement Business Continuity Plan(BCP) and Disaster Recovery(DR) Plan. 
• Develop and maintain a pipeline to restore anonymized data from production to the lower environments. 
• Work closely with the security team to develop comprehensive risk analysis and response for data infrastructure. 
• Collaborate with development, architecture, and release teams providing architectural design recommendations to effectively adapt the database environment to support new platform features and capabilities. 
• Work closely with the Data Engineering team to build, maintain and troubleshoot ETL jobs for downstream applications. 
• Support software development teams to drive proper coding practices and assist in the development of complex queries, tuning of DML.

What you will bring to SmithRx:

• 5+ years of experience in Database Administration.
• BS or advanced degree in computer science or other related field.
• Experience working and managing SQL and NoSQL databases like PostgreSQL, MySQL, Redis, Redshift, DynamoDB, BigQuery, MongoDB, Cassandra and Snowflake
• Deep understanding of AWS Database services, especially AWS RDS, Aurora, Redshift, DynamoDB etc. 
• Ability to use tools to identify bottlenecks or performance problems enabling query and schema optimization. 
• Experience using modern monitoring tools like Cloudwatch, DataDog etc., and establishing metrics, monitoring, alarming and dashboards.
• Experience managing change management practices, policies and procedures. 
• Experience with infrastructure automation, systems reliability, load balancing, monitoring, logging.
• Experience working in and architecting for regulated environments with data privacy regulations like GDPR, HIPAA preferred.
• Strong scripting skills in SQL, Python, Shell etc.

What SmithRx Offers You: 

• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
• Flexible Spending Benefits 
• 401(k) Retirement Savings Program 
• Short-term and long-term disability
• Discretionary Paid Time Off 
• Paid Company Holidays
• Wellness Benefits
• Commuter Benefits 
• Paid Parental Leave benefits
• Employee Assistance Program (EAP)
• Well-stocked kitchen in office locations
• Professional development and training opportunities

Location: U.S. Remote

Who We Are:

SmithRx is a rapidly growing, venture-backed Health-Tech company.  Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service.  With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.

We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:

• Integrity: Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new.
• Courage: We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward—always.
• Together: The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise.

Job Summary:

We are looking for an Sr. DevOps Engineer who has hands-on experience building and managing a cloud-based infrastructure.  Additionally, this engineer will be responsible for development cycles in integration/continuous deployment mode, process monitoring, and more broadly, constructing a “safety culture” within the SmithRx’s DevOps practice.  Our user base is currently doubling annually, and you would share the responsibility of orchestrating a reliable, sustainable, and scalable infrastructure.

What you will do:

• Help build and maintain a container based infrastructure that is elegant, redundant, scalable and compliant, and support the rest of the team doing the same.
• Be part of SmithRx Agile development team to deliver an end-to-end automation of deployment, monitoring, and infrastructure management in a cloud environment.
• Gain a deep understanding of the challenges that SmithRx faces, technical and otherwise; collaborate with other teams to identify and carry out effective solutions.
• Work closely with our development team to develop and maintain CI/CD pipelines in a reproducible and secure manner.
• Monitor and troubleshoot infrastructure issues, and perform root cause analysis when necessary.
• Collaborate with developers to ensure that applications and services are built with scalability, reliability, and security in mind.
• Organize the highest levels of systems and infrastructure availability, acting proactively
• Be a pillar of a collaborative learning culture through exploration of new technologies, application of best practices, and any other innovations you would like to experiment with.
• Install, configure, test and maintain operating systems, application software and system management tools.
• Develop custom scripts to increase system efficiency and lower the human intervention time on any tasks
• Evaluate application performance, identify potential bottlenecks, develop solutions, and implement them with the help of developers.
• Be effective in maintaining SmithRX security program controls and best practices.
• Understand the health regulatory space and maintain HIPAA compliant systems.
• Make pragmatic decisions about technical tradeoffs, infrastructure costs, and resource utilization.
• Be a part of on-call PagerDuty rotations.

What you will bring to SmithRx:

• 5+ years of experience in DevOps.
• BS or advanced degree in computer science or other related field.
• Experience deploying and monitoring web applications in AWS.
• Worked as an active team member for both product development and the operations teams to provide the best DevOps practices and supported their applications with feasible approaches.
• Security first mindset, including demonstrated experience building secure development and test environments integrated to CI/CD pipelines and software release cycles.
• Experience building and maintaining a container based infrastructure and Kubernetes
• Experience with Infrastructure as Code (Terraform experience a plus) and infrastructure testing strategies.
• Experience with infrastructure automation, systems reliability, load balancing, monitoring, logging.
• Experience with fully automating CI/CD pipelines with associated tools such as CircleCI and GitHub Actions. 
• Experience working in and architecting for regulated environments with data privacy regulations like GDPR, HIPAA preferred.
• Experience working and managing SQL and NoSQL databases like Redis, Redshift, AWS RDS, PostgreSQL, BigQuery, and Snowflake
• Strong scripting skills, including shell scripts, Perl, Ruby, Python, Go, Groovy, Helm, etc.

What SmithRx Offers You: 

• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
• Flexible Spending Benefits 
• 401(k) Retirement Savings Program 
• Short-term and long-term disability
• Discretionary Paid Time Off 
• Paid Company Holidays
• Wellness Benefits
• Commuter Benefits 
• Paid Parental Leave benefits
• Employee Assistance Program (EAP)
• Well-stocked kitchen in office locations
• Professional development and training opportunities

Location: U.S. Remote

Who We Are:

SmithRx is a rapidly growing, venture-backed Health-Tech company.  Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service.  With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.

We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:

• Integrity: Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new.
• Courage: We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward—always.
• Together: The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise.

Job Summary:

We are looking for an Sr. Cloud Engineer who has hands-on experience building and managing a cloud-based infrastructure.  Additionally, this engineer will be responsible for development cycles in integration/continuous deployment mode, process monitoring, and more broadly, constructing a “safety culture” within the SmithRx’s DevSecOps practice.  Our user base is currently doubling annually, and you would share the responsibility of orchestrating a reliable, sustainable, and scalable infrastructure.

What you will do:

• Help build and maintain a container based infrastructure that is elegant, redundant, scalable and compliant, and support the rest of the team doing the same.
• Be part of SmithRx Agile development team to deliver an end-to-end automation of deployment, monitoring, and infrastructure management in AWS. .
• Gain a deep understanding of the challenges that SmithRx faces, technical and otherwise; collaborate with other teams to identify and carry out effective solutions.
• Work closely with our development team to develop and maintain CI/CD pipelines in a reproducible and secure manner.
• Monitor and troubleshoot infrastructure issues, and perform root cause analysis when necessary.
• Collaborate with developers to ensure that applications and services are built with scalability, reliability, and security in mind.
• Organize the highest levels of systems and infrastructure availability, acting proactively
• Be a pillar of a collaborative learning culture through exploration of new technologies, application of best practices, and any other innovations you would like to experiment with.
• Develop custom scripts to increase system efficiency and lower the human intervention time on any tasks
• Be effective in maintaining SmithRX security program controls and best practices.
• Understand the health regulatory space and maintain continuous compliance on frameworks like HIPAA, and SOC2.
• Make pragmatic decisions about technical tradeoffs, infrastructure costs, and resource utilization.
• Be a part of on-call PagerDuty rotations.

What you will bring to SmithRx:

• 5+ years of experience in Cloud Engineering.
• BS or advanced degree in computer science or other related field.
• Extensive experience working in containerized Cloud Native environments, specifically AWS and Kubernetes/EKS. 
• Experience using modern monitoring tools like Cloudwatch, Event Bridge, DataDog etc., and establishing metrics, monitoring, alarming and dashboards.
• Experience managing change management practices, policies and procedures. 
• Experience deploying and monitoring applications in AWS at scale.
• Security first mindset, including demonstrated experience building secure development and test environments integrated to CI/CD pipelines and software release cycles.
• Experience building and maintaining a container based infrastructure and Kubernetes
• Experience with Infrastructure as Code (Terraform experience a plus), DevOps, SRE concepts and best practices.
• Experience with infrastructure automation, systems reliability, load balancing, monitoring, logging.
• Experience with FinOps practices and establishing related governance programs.
• Experience with fully automating CI/CD pipelines with associated tools such as GitHub Actions. 
• Experience working in and architecting for regulated environments with data privacy regulations like GDPR, HIPAA preferred.
• Experience working and managing SQL and NoSQL databases like RDS, Redis, Redshift, DynamoDB, , PostgreSQL, BigQuery, and Snowflake
• Strong scripting skills in Python, Shell etc.

What SmithRx Offers You: 

• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
• Flexible Spending Benefits 
• 401(k) Retirement Savings Program 
• Short-term and long-term disability
• Discretionary Paid Time Off 
• Paid Company Holidays
• Wellness Benefits
• Commuter Benefits 
• Paid Parental Leave benefits
• Employee Assistance Program (EAP)
• Well-stocked kitchen in office locations
• Professional development and training opportunities

Location: U.S. Remote

Who We Are:

SmithRx is a rapidly growing, venture-backed Health-Tech company.  Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service.  With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.

We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:

• Integrity: Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new.
• Courage: We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward—always.
• Together: The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise.

Job Summary:

We’re expanding our Enterprise Sales team and seeking an Enterprise BDR to generate qualified pipeline with large/enterprise self-funded employers (20,000+ employees), benefits consultants/brokers, and strategic channel partners. 

You’ll be the front line of our go-to-market motion—researching target accounts, engaging multiple stakeholders, and converting interest into meetings and early-stage engaged prospect accounts for Enterprise Account Executives (AEs). As the founding member of the BDR team you will develop the playbook for our outbound sales motion.

This role blends thoughtful outreach, PBM/domain learning, and tight collaboration with Marketing, the Proposals Team, and the Community team

What you will do:

• Own top-of-funnel sales motion for enterprise:
  • Create the BDR playbook for outbound prospecting
  • Source new sales opportunities through outbound outreach and inbound qualification
  • Grow top of funnel sales through warm and outbound prospecting campaigns
• Qualify with rigor: Run discovery to uncover current PBM challenges, member pain points, renewal timelines, and decision criteria; set high-quality meetings for AEs.
• Personalized outreach at scale: Partner with marketing & Sales VPs to craft & execute outreach sequences, call talk tracks, and value-led messaging that map SmithRx’s transparent, pass-through PBM model to personalized buyer pain points
• Research companies and add prospects to our outbound lists
• Funnel/Pipeline hygiene & forecasting: Maintain meticulous CRM notes, activity logging, lead source attribution, conversion metrics, and next steps to provide visibility to the Go-To-Market team. 

What Success Looks Like (First 12 Months)

• Pipeline contribution: Work to get a qualified pipeline created, with clear multi-threading and next steps.
• Set 7-10 qualified enterprise meetings/month
• Consistently deliver detailed account research for enterprise target accounts. (Including current challenges, buying committee structure, broker/consultant influencers, incumbent PBM satisfaction).
• Broker/Partner-sourced pipeline: Establish 5–8 active consultant/broker relationships producing repeat opportunities.
• Messaging chops: Show command of PBM value (formulary, pass-through economics, clinical programs, implementation) in discovery and initial objection handling.
• Craft through experimentation the foundational playbooks for the BDR function at SmithRx

What you will bring to SmithRx:

• 3-4 years in BDR/SDR or inside sales roles; enterprise healthcare or employer benefits experience is a plus (PBM, health plan, care navigation, digital health).
• Proven performance against pipeline targets in complex, multi-stakeholder sales cycles.
• Excellent listening, research, and communications (verbal/written) skills; comfortable speaking with HR/Benefits leaders, CFO/Finance, and consultants.
• CRM and sequencing fluency (Salesforce, Outreach/Salesloft), plus data tools (ZoomInfo, Apollo, LinkedIn Sales Navigator).
• A builder’s mindset—experimenting, measuring, and iterating on outreach plays.

Bonus nice to haves:

• Experience selling into benefits consultants/brokers.
• Familiarity with PBM mechanics (rebates, formularies, pass-through vs spread pricing) and employer plan design.
• History of success in a high-growth, mission-driven health tech company.

How We Work

• Member- and client-aligned: We operate with transparency and integrity; our economic model is designed to align with clients’ interests. 
• Tech-forward: Modern platform and data-driven insights to simplify pharmacy benefits and reduce total cost.
• Collaborative: Tight cross-functional partnership with Marketing, AEs, Community, Proposals, Clinical, and Customer teams.

What SmithRx Offers You: 

• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
• Flexible Spending Benefits 
• 401(k) Retirement Savings Program 
• Short-term and long-term disability
• Discretionary Paid Time Off 
• Paid Company Holidays
• Wellness Benefits
• Commuter Benefits 
• Paid Parental Leave benefits
• Employee Assistance Program (EAP)
• Well-stocked kitchen in office locations
• Professional development and training opportunities

Who We Are:

SmithRx is a rapidly growing, venture-backed Health-Tech company.  Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service.  With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.

We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:

• Integrity: Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new.
• Courage: We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward—always.
• Together: The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise.

Job Summary:
As a Sales Associate, you are the "closer's" right hand. You will own the momentum of our sales funnel, manage complex RFP processes, and serve as a technical resource for our broker partners. This is a high-impact role for someone who is detail-oriented, data-driven, and possesses the "grit" required to navigate the competitive healthcare landscape.

What you will do:

1. Pipeline Mobilization & Broker Engagement

• Drive Momentum: Take ownership of the follow-up process with broker partners, ensuring no opportunity stalls. You are the "closer's" right hand, using direct communication to move deals through the funnel.
• Command the Outreach: Design and manage outreach sequences to schedule net-new broker conversations. You view "no" as a challenge and persistence as a prerequisite for success.

1. Strategic RFP Management

• Gatekeeping: Upload and review RFP documents to determine if we can bid. You will exercise your ability to see the "Big Picture" to assess if an opportunity is winnable and aligned with our goals.
• Tactical Execution: Complete intake forms and partner with Sales Managers to review RFP outputs, ensuring our submission is high-impact and strategically sound.

1. Data Intelligence & Market Authority

• The Objective Truth: Own the data integrity of Salesforce. You will lead "post-mortem" reviews to understand why opportunities were lost, ensuring we capture the raw data needed to outmaneuver the competition.
• Technical Advisor: Act as a competent resource for broker partners regarding drug questions and net cost outcomes. You will provide clear, data-backed pathways that model strength and expertise.

1. Intelligence Gathering

Finalist Meeting Support: Attend broker calls and finalist meetings. While you capture notes, your real job is to identify "pain points" and power dynamics to help Sales Managers win the deal.

What you will bring to SmithRx:

• Experience: 1–3 years of professional experience in B2B sales, account coordination, or insurance brokerage (experience in PBM or healthcare is highly preferred).
• Technical Savvy: Proven proficiency in Salesforce (or a similar CRM) and a strong command of the Microsoft Office Suite (especially Excel for modeling net cost outcomes).
• Communication: Exceptional written and verbal communication skills; you are comfortable with cold outreach and persistent follow-ups.
• Strategic Mindset: The ability to look at an RFP or a data set and see the "win" strategy rather than just the task.
• Adaptability: A growth mindset and the ability to thrive in a fast-paced environment where you manage multiple competing priorities.

Education: Bachelor’s Degree in Business, Finance, Healthcare Administration, or a related field.

What SmithRx Offers You: 

• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
• Flexible Spending Benefits 
• 401(k) Retirement Savings Program 
• Short-term and long-term disability
• Discretionary Paid Time Off 
• Paid Company Holidays
• Wellness Benefits
• Commuter Benefits 
• Paid Parental Leave benefits
• Employee Assistance Program (EAP)
• Well-stocked kitchen in office locations
• Professional development and training opportunities

Who We Are:

SmithRx is a rapidly growing, venture-backed Health-Tech company.  Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service.  With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.

We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:

• Integrity: Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new.
• Courage: We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward—always.
• Together: The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise.

Job Summary:

This role serves as a critical bridge between Sales, Marketing, and Leadership. This role combines executive support for the CSO with tactical Business Development (BDR) outreach and Sales Operations. This position ensures that the Enterprise and SVP of SMB sales stays organized, Salesforce data remains pristine, and high-value prospects are moved through the funnel following major events.

What you will do:

Sales Operations & Deal Tracking

• Pipeline Management: Manage and update weekly debrief forms within Google Drive and Salesforce to ensure deal transparency. Performed on Mondays
• Accountability: Act as a project manager for the VP-level leadership, ensuring accounts are updated and deal milestones are met. NOTES IN SALESFORCE! 
• CRM Integrity: Support the build-out and maintenance of Salesforce reporting for Enterprise prospects, accounts, and opportunities. Tracking towards 200 engaged prospects. 

Strategic Support (CSO & VP Level)

• Executive Coordination: Manage the CSO’s calendar, travel logistics, and scheduling for sales team events.
• Meeting Excellence: Attend capabilities calls to document notes, identify key contacts, and manage post-meeting data entry.
• Sales Enablement: Prepare sales decks, presentations, and manage "swag" inventory for meetings and events.
• Expanse Reports: Submitting expense reports for SVP’s and CSO. 

Business Development (BDR) & Lead Generation

• Outreach & Conversion: Conduct targeted outreach to secure introductory calls and follow-up meetings for the VP of Enterprise Sales.
• Prospect Engagement: Drive efforts to meet the team OKR of 200 Engaged Prospects.
• Community Partnership: Collaborate with the Community team to map HR organizations using LucidChart and identify key HR leaders of interest.
• Prepared the sales team for Enterprise meetings with Employer contact research and background 
• Continued Outreach Following Events: Sends out emails to attendees to book meetings with sales VPs as well as send out gifts via sendoso

Events & Field Marketing

• On-Site Logistics: Attend Enterprise team events to provide setup, registration, and logistical support.
• Lead Capture: Responsible for harvesting contact information from conference attendees and ensuring all data is uploaded into Salesforce.
• Post-Event Follow-up: Execute immediate outreach to direct employer contacts post-event to maintain momentum.
• Catering Lunch & Learns: Organizing the catering for upcoming sales events. Coordinating between the onsite sales rep, the hosting office manager, and restaurant. 

Cross-Functional SmithRx Support

• Marketing: Assist with swag procurement and the preparation of physical meeting materials.
• Logistics: Provide travel and logistics support across the Events, Sales, and Community teams to ensure seamless execution of off-site initiatives.
• Community Tracking: Supporting the development of future

What you will bring to SmithRx:

• Experience: 1-4 years of professional experience in Sales Operations, Sales Enablement, or a Senior BDR role; experience in the PBM, health care, or SaaS industries is a major plus.
• Education: Bachelors Degree in a relevant area of expertise or equivalent experience highly preferred
• CRM Proficiency: Strong proficiency in Salesforce is required, specifically in managing data integrity and reporting.
• Executive Polish: Prior experience supporting Director to C-suite level executives with calendar management and travel logistics.
• Communication: Exceptional written and verbal communication skills; ability to articulate complex value propositions to HR leaders and brokers.
• Organization: A "self-starter" mentality with the ability to manage several tasks and competing priorities in a fast-paced environment.
• Technical Tools: Proficiency with Google Workspace (Sheets/Drive), Microsoft Office, and visual mapping tools like LucidChart. Familiarity with Sendoso or Outreach is preferred.

Mindset: A growth-oriented, proactive individual who takes ownership of both high-level strategy and tactical administrative details.

What SmithRx Offers You: 

• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
• Flexible Spending Benefits 
• 401(k) Retirement Savings Program 
• Short-term and long-term disability
• Discretionary Paid Time Off 
• 12 Paid Holidays
• Wellness Benefits
• Commuter Benefits 
• Paid Parental Leave benefits
• Employee Assistance Program (EAP)
• Well-stocked kitchen in office locations
• Professional development and training opportunities

Who We Are:

SmithRx is a rapidly growing, venture-backed Health-Tech company.  Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service.  With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.

We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:

• Integrity: Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new.
• Courage: We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward—always.
• Together: The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise.

Job Summary:

As a Staff Data Analyst at SmithRx, you’ll play a pivotal role on a high-impact Data team, leading through technical excellence, mentoring emerging talent, and delivering insights that accelerate our mission to make healthcare more affordable & accessible. You’ll have a genuine opportunity to shape our product, business, and people, and reinforce our position as the market leader in the Modern PBM revolution. If you’re a hands-on problem-solver eager to make a tangible difference in a high-growth health tech environment, come join us at SmithRx!

What you will do:

As a Staff Data Analyst you will:

• Establish Data-Driven Business Command
  • Partner with technical and business stakeholders to design key business metrics, dashboards, data products, and AI-enabled reporting systems that are widely-adopted and empower data-informed decisions
  • Leverage advanced skill to conduct rigorous analyses that reveal root causes, uncover opportunities, forecast outcomes, and drive positive product & business impact
  • Transform complex findings into compelling narratives that influence strategic direction

• Champion Trustworthy Data
  • Collaborate closely with Data Engineers to influence the design, development, and maintenance of dimensional data models, ensuring data is complete, accurate, and reliably delivered
  • Champion world-class data governance practices, continuously raising the bar for data & code quality across technical teams

• Amplify Team Performance
  • Partner with stakeholders to align roadmaps with business priorities, influence better problem framing, and model a standard of excellence
  • Operate as a force multiplier whose influence fosters growth across the whole Data team, providing incisive technical mentorship, inspiring intellectual curiosity, and driving clarity amidst ambiguity

What you will bring to SmithRx:

• Bachelor’s degree in an analytical field (i.e., STEM) Master’s or Ph.D. degree is preferred
• 8+ years of hands-on experience influencing product and business decision-making through advanced analytical skill 
  • Healthcare and/or pharmacy experience is preferred
• Advanced technical proficiency, including deep experience:
  • Collaborating with Data & Analytics Engineers to architect robust data models and institute world-class data quality guardrails
  • Leveraging SQL & dbt to query, transform, and validate complex data sets
  • Designing, presenting, and influencing people with data products & visualizations that deliver impactful and actionable insights
• A self-starter mentality, proactively identifying novel ways to drive impact, devising creative solutions to complex challenges, and independently delivering on commitments
• Excellent communication and storytelling skills, seamlessly adapting between business and technical audiences
• Proven leadership prowess, including the ability to drive clarity by articulating a compelling vision and bring people along with you

What SmithRx Offers You: 

• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
• Flexible Spending Benefits 
• 401(k) Retirement Savings Program 
• Short-term and long-term disability
• Discretionary Paid Time Off 
• Paid Company Holidays
• Wellness Benefits
• Commuter Benefits 
• Paid Parental Leave benefits
• Employee Assistance Program (EAP)
• Well-stocked kitchen in office locations
• Professional development and training opportunities

Location: US - Remote

Who We Are:

SmithRx is a rapidly growing, venture-backed Health-Tech company.  Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service.  With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.

We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:

• Integrity: Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new.
• Courage: We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward—always.
• Together: The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise.

Job Summary:

As the Director of Project Management, you will be the primary architect of SmithRx’s Operational Operating System. This is not a traditional "admin" PMO role; we are looking for a systems-thinking leader who can bridge the gap between complex roadmaps and executive-level strategic outcomes. You will evolve the Project Management function into a high-maturity, directive function that drives decision durability and portfolio integrity across the entire enterprise.

You will design the governance frameworks that allow SmithRx to scale, leveraging Stage-Gate methodologies to ensure our most ambitious initiatives and migrations maintain the deterministic rigor required for healthcare and financial transactions. You will be the guardian of "invisible work," advocating for operational stability and technical debt remediation as first-class citizens in our portfolio.

We need a leader who is versatile and driven, capable of translating 50+ concurrent workstreams into a singular, actionable executive narrative. You will display extreme ownership, identifying "information dark spots" and eliminating delivery bottlenecks before they impact our members. At SmithRx, you won't just track the roadmap; you will build the engine that executes it.

What you will do:

1. Governance & Stage-Gate Leadership

• Own the Lifecycle: Define and enforce a unified Stage-Gate process (e.g., Intake → Discovery → Alignment → Execution → Post-Launch).
• Gatekeeping: Ensure clear entry/exit criteria and decision frameworks at each gate to minimize "scope churn" and rework.
• Strategic Mapping: Ensure every project in the portfolio is accurately mapped to Company OKRs with a robust risk mitigation plan.
• Trade-off Analysis: Surface critical trade-offs regarding cost, timing, and complexity to enable senior leadership to make high-durability decisions.

2. Portfolio Visibility & Executive Insights

• Master Portfolio Ownership: Maintain 100% data integrity across all initiatives, providing a "single source of truth."
• Executive Storytelling: Translate data from 50+ concurrent workstreams into bi-weekly, high-intensity ELT reports that facilitate rapid decision-making.
• Automation & ROI: Partner with Finance and Data Analytics to transition manual tracking into real-time, automated visualization tools (e.g., Smartsheet, Jira, or Atlas).

3. Leadership & Capability Building

• Team Development: Lead and mentor a team of project managers, establishing a culture of "Extreme Ownership" and execution excellence.
• Cross-Functional Training: Train Product, Engineering, and Operations teams on effective project management discipline and Stage-Gate rigors.
• Continuous Improvement: Lead retrospectives to identify "information dark spots" and delivery bottlenecks, driving lean improvements across the organization.

4. Execution Excellence

• Improve predictability, speed, and quality of project delivery
• Drive accountability across teams for timelines, deliverables, and outcomes
• Lead retrospectives and continuous improvement efforts
• Optimize tools (e.g., Smartsheet) to support scalable execution

What you will bring to SmithRx:

Required Qualifications

• 10+ years of project management experience, with significant experience in Directive or Enterprise PMO (EPMO) environment.
• Demonstrated success leading innovation pipelines and stage gate processes
• Experience operating in ambiguous, fast-changing environments with shifting priorities
• Proven ability to drive cross-functional alignment and decision-making without direct authority
• Strong ability to translate complexity into clear, actionable insights for leadership
• Experience building or scaling PMO functions and improving organizational capability
• Expertise in project management tools 
• Lean / Continuous Improvement experience (preferred)

Preferred Qualifications

• Experience with async reporting models to reduce meeting overhead.
• Familiarity with healthcare-specific OKRs and operational excellence (OpEx)

What SmithRx Offers You: 

• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
• Flexible Spending Benefits 
• 401(k) Retirement Savings Program 
• Short-term and long-term disability
• Discretionary Paid Time Off 
• Paid Company Holidays
• Wellness Benefits
• Commuter Benefits 
• Paid Parental Leave benefits
• Employee Assistance Program (EAP)
• Well-stocked kitchen in office locations
• Professional development and training opportunities

Location: US Remote

Who We Are:

SmithRx is a rapidly growing, venture-backed Health-Tech company.  Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service.  With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.

We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:

• Integrity: Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new.
• Courage: We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward—always.
• Together: The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise.

Job Summary:

SmithRx’s revenue team is seeking a seasoned Revenue Operations leader to join our growing team. In this strategic leadership role, you'll collaborate directly with senior executives to identify and execute initiatives that propel revenue growth and optimize sales team performance. This individual will be responsible for implementing and managing revenue-related systems, deep diving into revenue performance, and implementing new processes and policies based on your findings. The ideal candidate will have a strong background in revenue operations with a proven track record for driving results.

What you will do:

• Lead the identification, development and implementation of new programs, processes, frameworks and products to streamline Revenue Operations, ensuring efficient end-to-end GTM execution, and collaboration with cross-functional teams to identify sales growth opportunities.
• Develop and maintain robust sales reports and dashboards, including pipeline reporting, that track key performance indicators (KPIs) and translate insights into actionable strategies for revenue growth.
• Drive deal review process to ensure deals are in alignment to guidelines and deal standards. 
• Facilitate the contract execution process, in collaboration with Sales, Legal, Implementations, and Account Management teams to drive efficient and accurate onboarding of new clients. This includes full Contract Lifecycle Management via our internal digital tools. 
• Quarterback concurrent projects, ensuring clear communication and comprehensive documentation for seamless execution and team alignment.
• Analyze sales data and performance metrics to identify areas for improvement and implement solutions that optimize the sales engine.
• Maintain ongoing reporting of pacing and sales forecast, including regular reviews with internal customers and revenue gap closure planning.
• Perform bottom-up revenue planning by client and product / revenue stream (working in close partnership with Sales and Finance) for budgeting and allocations.
• Become the trusted advisor and subject-matter expert on internal sales tools and processes, empowering the team with in-depth knowledge.
• Provide comprehensive training and support to sales and marketing teams on revenue-related processes and systems, ensuring successful adoption and driving results.
• Collaborate with stakeholders to create and administer sales quota, territory and competitive compensation plans that incentivize and reward top sales performance.
• Develop a data-driven approach to sales and churn forecasting that leverage both leading and lagging indicators and front-line knowledge of potential outcomes.
• Drive critical issue resolution and eliminate roadblocks. Serve as the key escalation point for critical issues and initiatives impacting the sales team.
• Foster an inclusive and supportive environment where team members of all backgrounds and experiences feel valued, empowered, and can contribute their best work.

What you will bring to SmithRx:

• 10+ years of experience in Revenue/Sales Operations, with 3+ years of people leadership experience, demonstrating a proven track record of successful execution and achieving business goals. 
• Startup experience, where you thrived in a fast-paced environment, is a strong plus.
• Experience in healthcare industries is a plus.
• Bachelor's degree or equivalent experience, advanced degree or MBA preferred.
• Expertise in Salesforce with a deep understanding of its functionality and best practices. Demonstrated experience with certifications like Salesforce Administrator or equivalent.
• Exceptional analytical skills and a keen eye for detail. Experience with Looker or similar data visualization tools is a plus, allowing you to transform data into actionable insights for key stakeholders.
• Excel at both written and oral communication, adeptly presenting revenue KPIs and QBRs to audiences including senior leaders, small groups, and non-technical stakeholders.
• Proven track record of delivering impact across multiple go-to market teams including sales, customer success and marketing.

What SmithRx Offers You: 

• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
• Flexible Spending Benefits 
• 401(k) Retirement Savings Program 
• Short-term and long-term disability
• Discretionary Paid Time Off 
• Paid Company Holidays
• Wellness Benefits
• Commuter Benefits 
• Paid Parental Leave benefits
• Employee Assistance Program (EAP)
• Well-stocked kitchen in office locations
• Professional development and training opportunities

Who We Are:

SmithRx is a rapidly growing, venture-backed Health-Tech company.  Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service.  With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.

We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:

• Integrity: Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new.
• Courage: We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward—always.
• Together: The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise.

Job Summary:

As a Staff Software Engineer, you will play a key role in the entire engineering lifecycle from design, documentation, build, test and maintain our SmithRx product suite. You will advocate and bring best practices/methodologies, coding standards and large-scale system design perspectives to our team.  We need our engineers to be versatile and driven, display leadership and ownership qualities, and be enthusiastic to take on new challenges as we continue to push technology forward.

What you will do:

• Focus on back-end architecture; designing, developing and maintaining SmithRx product features using various languages such as Golang, JavaScript/Typescript, Node, GraphQL, and SQL (amongst others), while leveraging full CI and CD to iterate quickly
• Collaborate with stakeholders and technical leads to understand functional and technical requirements to produce high-quality, scalable software and services
• Provide scope and risk estimates for system and feature builds by building technical design documentation
• Continually apply software development best practices, design patterns, testing, automation, tools and technologies.
• Leverage AWS technologies, like Lambda and Fargate, to handle various types of jobs and batch processing  
• Troubleshoot production issues by performing triages for issues that arise, assessing the impact, creating and executing a plan for short-term and long-term mitigation, and performing root cause analysis to prevent future occurrence of issues.
• Coach/mentor junior team members in their assigned engineering projects by reviewing and providing feedback on code developed, and performing design and code reviews
• Work with senior leadership to turn technical vision into a tangible roadmap every quarter
• Be the cornerstone of a collaborative learning culture through mentorship, code reviews, the exploration of new technologies, and other innovations

What you will bring to SmithRx:

• BS or advanced degree in computer science or applicable experience
• 5-8 years of software development experience working on server-side applications, specifically around API servers, third party integrations and data processing
• Experience at a high-growth startup a plus
• Expertise in a compiled language such as Go, Java or Kotlin is required
• Proficiency with relational databases such as PostgreSQL, including schema design, SQL tuning, and database monitoring is required
• Demonstrated experience designing and implementing scalable APIs; a solid understanding of design patterns, database design, and testing best practices.
• Working knowledge of GraphQL APIs, CI and CD pipeline, AWS platform, Docker, and Kubernetes a plus
• Positivity; non-dogmatic, team-first attitude
• Flexibility; someone who is responsive and comfortable with ambiguity
• Highly disciplined approach to software design and development and ability to work on features independently (accurately forecast delivery milestones and work with stakeholders to ensure that expectations are met)

What SmithRx Offers You: 

• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
• Flexible Spending Benefits 
• 401(k) Retirement Savings Program 
• Short-term and long-term disability
• Discretionary Paid Time Off 
• Paid Company Holidays
• Wellness Benefits
• Commuter Benefits 
• Paid Parental Leave benefits
• Employee Assistance Program (EAP)
• Well-stocked kitchen in office locations
• Professional development and training opportunities

Location: US - Remote

Who We Are:

SmithRx is a rapidly growing, venture-backed Health-Tech company.  Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service.  With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.

We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:

• Integrity: Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new.
• Courage: We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward—always.
• Together: The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise.

Job Summary:

As a Senior Backend Software Engineer, you will play a key role in all stages of the engineering lifecycle—designing, building, testing, and maintaining the SmithRx product suite. You will champion best practices, coding standards, and large-scale system design while bringing a forward-thinking mindset to the team. We are looking for versatile, self-driven engineers who demonstrate leadership, ownership, and a passion for tackling new challenges.

This role is part of the Drug Access team within the Application Engineering organization, which owns and operates our backend data for managing first-party (1P) and third-party (3P) drug data. Success in this position requires a deep understanding of our systems, the ability to independently design interfaces and APIs, and close collaboration with frontend engineers and Product Managers to define features and requirements. Beyond coding and design, you will also contribute to initiatives that enhance the availability, performance, and scalability of our services. Engineers best suited for this role will be able to simplify complex business requirements into modular designs and code. To excel in this role, you will need to become an expert in our data schema and its interactions with our business use cases, supporting our mission to lower healthcare costs.

What you will do:

• Focus on back-end architecture: Design, develop, and maintain SmithRx product features using various languages such as Golang, GraphQL, Node, and SQL.
• Collaborate and Iterate: Work closely with stakeholders and technical leads to understand functional requirements and produce high-quality, scalable software.
• Design and Estimate: Provide scope and risk estimates for system and feature builds by creating comprehensive technical design documentation.
• Apply Best Practices: Continually apply software development best practices, design patterns, testing, automation, and modern tools.
• Leverage AWS: Utilize AWS technologies, including Lambda, DynamoDB, SQS, and RDS, to handle diverse job types and batch processing.
• Resolve Production Issues: Perform triage for live issues, assess impact, execute short-term and long-term mitigation plans, and conduct root-cause analysis.
• Mentor and Coach: Guide junior team members through design and code reviews, providing actionable feedback on their projects.
• Strategy and Roadmap: Work with senior leadership to translate technical vision into a tangible quarterly roadmap.
• Culture and Innovation: Act as a cornerstone of a collaborative learning culture through mentorship, code reviews, and the exploration of new technologies.
• AI Integration: Actively seek out new AI tools and technologies and share them with the team to positively impact overall software delivery speed and quality.

What you will bring to SmithRx:

• Education: BS or advanced degree in Computer Science or equivalent professional experience.
• Experience: 8-12 years of professional software development experience.
• Background: Experience at a high-growth startup or midsize tech company is a plus.
• Technical Expertise: Solid experience working with a compiled language such as Go, Java, C#, or C++ (Go experience is a strong plus).
• Database Mastery: Proficiency with relational databases (specifically PostgreSQL), including schema design, SQL tuning, and database monitoring.
• API Design: Demonstrated experience designing and implementing scalable APIs, with a solid understanding of design patterns and testing best practices.
• Cloud & DevOps: Strong understanding of GraphQL APIs, CI/CD pipelines, AWS, Docker, and Kubernetes. 
• AI Proficiency: Experience using GenAI tools to efficiently deliver high-quality production software is a plus.
• Soft Skills: A positive, non-dogmatic, team-first attitude with the flexibility to navigate ambiguity.
• Discipline: A highly disciplined approach to software design with the ability to work independently, forecast milestones accurately, and manage stakeholder expectations.

What SmithRx Offers You: 

• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
• Flexible Spending Benefits 
• 401(k) Retirement Savings Program 
• Short-term and long-term disability
• Discretionary Paid Time Off 
• Paid Company Holidays
• Wellness Benefits
• Commuter Benefits 
• Paid Parental Leave benefits
• Employee Assistance Program (EAP)
• Well-stocked kitchen in office locations
• Professional development and training opportunities

Location: US - Remote

Who We Are:

SmithRx is a rapidly growing, venture-backed Health-Tech company.  Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service.  With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.

We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:

• Integrity: Always operate with honesty and transparency so we earn the trust of our clients.
• Courage: Demonstrate the courage needed to take on a broken industry and continuously improve what we offer to optimize health outcomes.
• Together: Foster a collaborative and inclusive environment that values teamwork, respect, and open communication, and encourages creativity and diversity of thought.

Job Summary:

SmithRx is seeking a talented Consultant Partnerships Manager who will play a critical part of our strategy team by supporting the sales and RFPs teams on pharmacy consultant relations.The role will be responsible for helping to manage and maintain existing relationships in the pharmacy consultant community as well as educating consultants on our value proposition and key differentiators. The critical KPI is developing commonality with consultants to correctly evaluate our value proposition in the market. In this role, you will collaborate cross functionally to effectively promote, support, partner and deliver the SmithRx solution. In addition, you will help maintain playbooks for each key consultant partner on how to evaluate SmithRx and work to create needed collateral for the process. Our team members must be willing to wear multiple hats and adapt to different situations as SmithRx continues to grow and expand throughout the United States.

The ideal candidate will have a strong background and interest in healthcare and pharmacy benefits consulting, relationships management, program management, leading presentations externally and internally. This role reports directly to our Director of Consultant Partnerships.

What you will do:

• Nurture SmithRx relationships with key contacts in the pharmacy consulting community, to drive strong relationships and increase understanding about our capabilities 
• Drive opportunity growth through the pharmacy consultant channel
• Effectively collaborate with members of cross functional teams: Sales, Customer Success, Sales Ops, Partnerships, Strategy, Analytics, Product and Marketing
• Collaborate with key groups at SmithRx (sales, customer success, sales ops, analytics, product, marketing) to ensure our work is informed by market influencers
• Learn and understand the various tools that are used in the Commercial Organization and work with your team to brainstorm and develop creative ways for further enablement (short videos, job aides, etc.)
• Facilitate meetings with pharmacy consultants to understand our differentiators and to drive excitement about our value proposition
• Provide ongoing follow up on RFP submissions to consultants
• Conduct ongoing value presentations on consultant book of business performance 
• Develop and maintain intra-company relationships consistent with our values
• Assist with responses to pharmacy consultant sourced RFPs
• 10-15% travel required based on season and business need

What you will bring to SmithRx:

• 3-5+ years PBM/Health Plan experience working with consultants/brokers
• Bachelor’s degree required
• Experience interacting with consultants through the RFP process
• Experience in PBM pricing/underwriting
• Experience in a high growth, fast changing environment
• Ability to quickly understand complex internal processes and needs
• Excellent poise and presentation skills, strong writing skills
• Experience leveraging technology and tools
• Adept at social selling and networking

What SmithRx Offers You: 

• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
• Flexible Spending Benefits 
• 401(k) Retirement Savings Program 
• Short-term and long-term disability
• Discretionary Paid Time Off 
• 12 Paid Holidays
• Wellness Benefits
• Commuter Benefits 
• Paid Parental Leave benefits
• Employee Assistance Program (EAP)
• Well-stocked kitchen in office locations
• Professional development and training opportunities

Who We Are:

SmithRx is a rapidly growing, venture-backed Health-Tech company.  Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service.  With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.

We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:

• Integrity: Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new.
• Courage: We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward—always.
• Together: The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise.

Job Summary:

The Pricing Systems Analyst will be the architect and the builder behind SmithRx’s pricing models and bid data infrastructure. This role focuses on the back-end development, refinement, and enhancement of our proprietary pricing tools using SQL, Tableau, and Looker. You will act as the bridge between the Proposals teams and our Data, Engineering, and Operational departments, ensuring our data pipelines are robust, our models are accurate, and our pricing pathways are cutting-edge.

While focused on development, this role remains a critical subject matter expert, providing ad-hoc support and direct contribution on high-complexity submissions when the pipeline requires support or deep technical intervention.

What you will do:

• Design, build, and refine complex pricing models in SQL and Looker to automate and enhance the accuracy of client savings projections.
• Translate business requirements from stakeholders into technical specifications for the development and validation of our Enterprise Data Warehouse (EDW) in collaboration with the Data Analytics and Engineering groups.
• Coordinate directly with Data and Engineering teams to ensure pricing logic is aligned with broader company data architecture and product roadmaps.
• Contribute to the evolution of the Pricing Analytics codebase, adhering to best practices for development, rigorous audit protocols, and code reviews to ensure "client-ready" accuracy across all automated tools.
• Maintain a transparent project roadmap for pricing tool enhancements and create detailed technical documentation for all pipelines and internal logic.
• Provide "Tier 3" technical support to the Submission Pod, stepping in for highly complex ad-hoc analyses or during peak volume periods to ensure queue stability.
• Execute deep-dive analyses and investigations into large datasets and provide clear insights on findings.
• Communicate clearly with internal stakeholders and external partners through email, Slack, phone, video call, and Jira.
• Develop a complete understanding of reporting needs and work cross-functionally to scope projects and develop self-service BI reporting and automation whenever relevant.
• Continuously analyze and evaluate existing reporting processes, identifying inefficiencies or gaps, and proactively deploying creative solutions to enhance operational effectiveness.

What you will bring to SmithRx:

• Experience: 3-5 years in a Data Analytics or Pricing focused role
• Education: Bachelor’s or Master’s degree in a quantitative field (Engineering, Data Analytics, Data Science, Computer Science, or equivalent).
• Advanced proficiency in SQL (complex joins, CTEs, optimization) and experience with Looker (LookML), Tableau, or similar BI tools.
• Familiarity with GitHub/Version Control and project management tools (e.g., Jira) is highly preferred.
• Industry Knowledge: PBM or Healthcare experience is a significant plus, specifically regarding pharmacy claims data.
• Communication: The ability to take a "messy" business requirement from a Sales Lead and translate it into a clean, repeatable technical specification.
• Soft Skills: Highly self-motivated, adaptable, and willing to work collaboratively in a fast-paced environment.
• Attention to Detail: You take pride in the accuracy of your formulas and the cleanliness of your code.
• Leadership: Capable of facilitating deep technical discussions with Engineers while being able to translate the "why" to non-technical stakeholders.

What SmithRx Offers You: 

• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
• Flexible Spending Benefits 
• 401(k) Retirement Savings Program 
• Short-term and long-term disability
• Discretionary Paid Time Off 
• Paid Company Holidays
• Wellness Benefits
• Commuter Benefits 
• Paid Parental Leave benefits
• Employee Assistance Program (EAP)
• Well-stocked kitchen in office locations
• Professional development and training opportunities

Who We Are:

SmithRx is a rapidly growing, venture-backed Health-Tech company.  Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service.  With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.

We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:

• Integrity: Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new.
• Courage: We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward—always.
• Together: The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise.

Job Summary:

As a Staff Software Engineer, you will play a key role in the entire engineering lifecycle from design, documentation, build, test and maintain our SmithRx product suite. You will advocate and bring best practices/methodologies, coding standards and large-scale system design perspectives to our team.  We need our engineers to be versatile and driven, display leadership and ownership qualities, and be enthusiastic to take on new challenges as we continue to push technology forward.

What you will do:

• Focus on back-end architecture; designing, developing and maintaining SmithRx product features using various languages such as Golang, JavaScript/Typescript, Node, GraphQL, and SQL (amongst others), while leveraging full CI and CD to iterate quickly
• Collaborate with stakeholders and technical leads to understand functional and technical requirements to produce high-quality, scalable software and services
• Provide scope and risk estimates for system and feature builds by building technical design documentation
• Continually apply software development best practices, design patterns, testing, automation, tools and technologies.
• Leverage AWS technologies, like Lambda and Fargate, to handle various types of jobs and batch processing  
• Troubleshoot production issues by performing triages for issues that arise, assessing the impact, creating and executing a plan for short-term and long-term mitigation, and performing root cause analysis to prevent future occurrence of issues.
• Coach/mentor junior team members in their assigned engineering projects by reviewing and providing feedback on code developed, and performing design and code reviews
• Work with senior leadership to turn technical vision into a tangible roadmap every quarter
• Be the cornerstone of a collaborative learning culture through mentorship, code reviews, the exploration of new technologies, and other innovations

What you will bring to SmithRx:

• BS or advanced degree in computer science or applicable experience
• 8-12 years of software development experience working on server-side applications, specifically around API servers, third party integrations and data processing
• Experience at a high-growth startup a plus
• Expertise in a compiled language such as Go, Java or Kotlin is required
• Proficiency with relational databases such as PostgreSQL, including schema design, SQL tuning, and database monitoring is required
• Demonstrated experience designing and implementing scalable APIs; a solid understanding of design patterns, database design, and testing best practices.
• Working knowledge of GraphQL APIs, CI and CD pipeline, AWS platform, Docker, and Kubernetes a plus
• Positivity; non-dogmatic, team-first attitude
• Flexibility; someone who is responsive and comfortable with ambiguity
• Highly disciplined approach to software design and development and ability to work on features independently (accurately forecast delivery milestones and work with stakeholders to ensure that expectations are met)

What SmithRx Offers You: 

• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
• Flexible Spending Benefits 
• 401(k) Retirement Savings Program 
• Short-term and long-term disability
• Discretionary Paid Time Off 
• Paid Company Holidays
• Wellness Benefits
• Commuter Benefits 
• Paid Parental Leave benefits
• Employee Assistance Program (EAP)
• Well-stocked kitchen in office locations
• Professional development and training opportunities

Location: US - Remote

Who We Are:

SmithRx is a rapidly growing, venture-backed Health-Tech company.  Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service.  With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.

We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:

• Integrity: Do the right thing. Especially when it’s hard.
• Courage: Embrace the challenge.
• Together: Build bridges and lift up your colleagues.

Job Summary:

As a Staff Software Engineer, you will play a key role in the entire engineering lifecycle from design, documentation, build, test and maintain our SmithRx product suite. You will advocate and bring best practices/methodologies, coding standards and large-scale system design perspectives to our team.  We need our engineers to be versatile and driven, display leadership and ownership qualities, and be enthusiastic to take on new challenges as we continue to push technology forward.

What you will do:

• Focus on back-end architecture; designing, developing and maintaining SmithRx product features using various languages such as Golang, JavaScript/Typescript, Node, GraphQL, and SQL (amongst others), while leveraging full CI and CD to iterate quickly
• Collaborate with stakeholders and technical leads to understand functional and technical requirements to produce high-quality, scalable software and services
• Provide scope and risk estimates for system and feature builds by building technical design documentation
• Continually apply software development best practices, design patterns, testing, automation, tools and technologies.
• Leverage AWS technologies, like Lambda and Fargate, to handle various types of jobs and batch processing  
• Troubleshoot production issues by performing triages for issues that arise, assessing the impact, creating and executing a plan for short-term and long-term mitigation, and performing root cause analysis to prevent future occurrence of issues.
• Coach/mentor junior team members in their assigned engineering projects by reviewing and providing feedback on code developed, and performing design and code reviews
• Work with senior leadership to turn technical vision into a tangible roadmap every quarter
• Be the cornerstone of a collaborative learning culture through mentorship, code reviews, the exploration of new technologies, and other innovations

What you will bring to SmithRx:

• BS or advanced degree in computer science or applicable experience
• 12-15 years of software development experience working on server-side applications, specifically around API servers, third party integrations and data processing
• Experience at a high-growth startup a plus
• Expertise in a compiled language such as Go, Java or Kotlin is required
• Proficiency with relational databases such as PostgreSQL, including schema design, SQL tuning, and database monitoring is required
• Demonstrated experience designing and implementing scalable APIs; a solid understanding of design patterns, database design, and testing best practices.
• Working knowledge of GraphQL APIs, CI and CD pipeline, AWS platform, Docker, and Kubernetes a plus
• Positivity; non-dogmatic, team-first attitude
• Flexibility; someone who is responsive and comfortable with ambiguity
• Highly disciplined approach to software design and development and ability to work on features independently (accurately forecast delivery milestones and work with stakeholders to ensure that expectations are met)

What SmithRx Offers You: 

• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
• Flexible Spending Benefits 
• 401(k) Retirement Savings Program 
• Short-term and long-term disability
• Discretionary Paid Time Off 
• Paid Company Holidays
• Wellness Benefits
• Commuter Benefits 
• Paid Parental Leave benefits
• Employee Assistance Program (EAP)
• Well-stocked kitchen in office locations
• Professional development and training opportunities

Location: US - Remote

Who We Are:

SmithRx is a rapidly growing, venture-backed Health-Tech company.  Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service.  With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.

We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:

• Integrity: Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new.
• Courage: We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward—always.
• Together: The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise.

Job Summary:

We’re looking for a strong communicator and educator who excels at simplifying complex ideas to develop impactful training content and programs for our customer-base. The ideal candidate will thrive in a fast-paced environment and be results-driven. They must have a passion for creativity, collaboration, content creation and communications.  You will be responsible for setting up our new brokers for success through educating on SmithRx products and platform, including savings programs and opportunities, reports and data such as QBR’s, invoicing, rebates, self-service products, and the SmithRx value proposition.  You will be working within our Customer Success team supporting client “activation” to ensure they fulfill their potential as a SmithRx partner. 

This role reports to the Manager of Client Training and Enablement and will be responsible for executing on strategies to enable our Clients (brokers and partners) and Customer Success teams to effectively communicate SmithRx’s value proposition and platform.

What you will do:

• Overall responsibility for successful planning, execution, monitoring, and driving post-sales client learning; this individual is expected to spend time in front of clients and partners as well as internal teams, which may include travel to on-site meetings.
• Determine and evaluate client training needs, then work with marketing to design and deliver training and materials to ensure all of our brokers and groups understand the SmithRx offering
• Collaborating with organization units and internal/external Subject Matter Experts (SMEs) to design training programs aligned with competencies and strategic learning opportunities
• You will create, design and execute enablement training for our clients and customer success teams, in a variety of environments.
• Support the implementation and adoption of existing programs and tools and adoption of new programs and tools through training and education.
• Perform administrative tasks such as scheduling classes, setting up systems and equipment, and coordinating enrollment
• Effectively communicate updates with internal teams and leadership to ensure successful implementation of content, as well as to foster cross-project collaboration and continuity
• Ensure all milestones and learning objectives are met/delivered on time, within scope and budget
• Track and regularly report on key training metrics to determine the effectiveness of all training and development programs
• You will gather feedback from the business to consistently improve enablement efforts
• Ability to accommodate different learning styles and engage the audience with proven build-upon learning methodologies
• Develop strong relationships and an ability to partner with client stakeholders to drive ownership and product adoption
• Requires up to 40% travel

What you will bring to SmithRx:

• Bachelor’s Degree or equivalent
• 5+ years’ experience in customer success and client education success or enablement experience required
• Comfortable with curriculum definition, training content development, and delivery of course material via pre-recorded sessions, in-person, and virtual instructor led online training.
• Excellent cross-functional relationship management skills
• PowerPoint expert in creating visually appealing partner facing presentations.
• Proactive, creative, self-disciplined, and the ability to think strategically.
• Confident speaking with a range of people in different roles and the ability to adapt to varying environments.
• Excellent project management, and problem-solving skills
• Ability to manage multiple and shifting priorities in a fast-paced and challenging environment
• Demonstrates energy, enthusiasm, and passion with the ability to inspire others

What SmithRx Offers You: 

• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
• Flexible Spending Benefits 
• 401(k) Retirement Savings Program 
• Short-term and long-term disability
• Discretionary Paid Time Off 
• Paid Company Holidays
• Wellness Benefits
• Commuter Benefits 
• Paid Parental Leave benefits
• Employee Assistance Program (EAP)
• Well-stocked kitchen in office locations
• Professional development and training opportunities

Who We Are:

SmithRx is a rapidly growing, venture-backed Health-Tech company.  Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service.  With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.

We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:

• Integrity: Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new.
• Courage: We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward—always.
• Together: The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise.

Job Summary:
We are seeking a highly motivated and detail-oriented Senior Financial Analyst to join our Finance team. This individual will report to the Senior Manager, FP&A and will be responsible for managing expenses, providing financial insights to drive business decisions, and ensuring accurate planning and forecasting. The role also includes ownership of the company’s planning and forecasting tool, ensuring data integrity, reporting accuracy, and continuous process improvement.

What you will do:

Budgeting & Forecasting

• Lead the preparation, consolidation, and analysis of various functions.
• Partner with department leaders to develop annual operating plans and quarterly rolling forecasts.
• Maintain rolling forecasts by incorporating actual results, trend analysis, and business updates.
• Provide variance analysis (actuals vs. budget/forecast) with clear commentary and actionable insights.

Financial Analysis & Reporting

• Develop and present monthly/quarterly financial reports to department leaders and senior management.
• Identify cost drivers, efficiency opportunities, and risks across supported functions.
• Track headcount, vendor spend, and key cost categories to improve visibility and accountability.
• Support ad-hoc financial modeling, scenario planning, and decision support for strategic initiatives.

Business Partnership

• Build strong relationships with leaders in various teams to align financial goals with business strategies.
• Provide financial guidance to non-finance stakeholders to improve budget ownership and decision-making.
• Act as a trusted advisor by translating financial data into clear business implications.

Planning Tool Management

• • Serve as the system owner for the company’s planning and forecasting tool (e.g., Anaplan, Adaptive, or equivalent).
  • Maintain and update financial models, hierarchies, and reporting structures within the tool.
  • Ensure data integrity, accuracy, and timely updates across all modules.
  • Partner with FP&A and IT teams to drive system enhancements, automation, and process improvements.

What you will bring to SmithRx:

• Bachelor’s degree in Finance, Accounting, Economics, or related field.
• 4–7 years of progressive experience in FP&A, financial analysis, or corporate finance. 
• Strong knowledge of budgeting, forecasting, and financial modeling.
• Proficiency with financial systems and advanced Excel/Google Sheets skills; experience with a planning tool (e.g., Anaplan, Adaptive, Oracle PBCS) required.
• Excellent communication and presentation skills with the ability to influence stakeholders at all levels.
• Proven ability to manage multiple priorities, meet deadlines, and drive results in a fast-paced environment.
• Star-up experience required. Experience in healthcare or health-tech is a plus.

What SmithRx Offers You: 

• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
• Flexible Spending Benefits 
• 401(k) Retirement Savings Program 
• Short-term and long-term disability
• Discretionary Paid Time Off 
• Paid Company Holidays
• Wellness Benefits
• Commuter Benefits 
• Paid Parental Leave benefits
• Employee Assistance Program (EAP)
• Well-stocked kitchen in office locations
• Professional development and training opportunities

Who We Are:

SmithRx is a rapidly growing, venture-backed Health-Tech company.  Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service.  With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.

We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:

• Integrity: Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new.
• Courage: We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward—always.
• Together: The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise.

Job Summary:

As a Software Engineer, AI, you will be a key contributor in SmithRx’s mission to build a next-generation, AI-native pharmacy benefits platform. This is not a traditional MLE role; we are looking for a product-focused, versatile engineer who can help bridge the gap between cutting-edge LLM capabilities and reliable, production-grade software. You will help build and scale systems that leverage the power of AI while maintaining the deterministic rigor required for healthcare and financial transactions. You will apply engineering best practices, coding standards, and collaborate closely with the team on system design. We need our engineers to be adaptable and driven, display strong ownership qualities, and be enthusiastic to take on new challenges as we continue to push technology forward.

What you will do:

• Develop and Maintain: Focus on discovering, designing, developing, and maintaining SmithRx product features using a varied technology stack such as Golang, JavaScript/TypeScript, Node, GraphQL, and SQL (amongst others), while leveraging CI/CD to iterate quickly.
• Collaborate on Design: Work with technical leads, senior engineers, and stakeholders to translate requirements into high-quality, AI-native software, actively contributing to technical design and scoping discussions.
• Build the Stochastic/Deterministic Bridge: Help implement the "safety rails" around LLMs, writing deterministic software that effectively manages, validates, and wraps the stochastic nature of AI models to ensure accuracy in healthcare data.
• Uphold Best Practices: Consistently apply software development best practices, design patterns, testing, and automation, utilizing emerging AI technologies like Claude-code, Copilot, or similar tools to accelerate development.
• Leverage Cloud Infrastructure: Utilize AWS technologies, like Lambda, Managed Kafka, and EKS, to handle various types of jobs and batch processing.
• Support Production: Troubleshoot production issues by participating in bug triage, assessing impact, and collaborating with the team to implement short-term mitigations and long-term root cause fixes.
• Drive Team Excellence: Foster a collaborative learning culture by actively participating in code reviews, sharing knowledge, and exploring innovative technologies alongside the engineering team.

What you will bring to SmithRx:

• BS degree in computer science or applicable experience.
• 3-5 years of software development experience working on server-side applications, specifically around API servers, third-party integrations, and data processing.
• Strong experience in a compiled language such as GoLang or Java is required.
• Proficiency with relational databases such as PostgreSQL, including schema design and query optimization, is required.
• Working knowledge of GraphQL APIs, CI/CD pipelines, the AWS platform, Docker, and Kubernetes is a plus.
• AI Integration Experience: Familiarity or hands-on experience with Agentic Frameworks, MCP, LLM APIs (Anthropic/OpenAI), and basic Prompt Engineering/Evals.
• Communication: A collaborative approach to engineering, capable of explaining technical trade-offs to teammates and working effectively within a distributed team.
• Engineering Mindset: Ability to write clean, maintainable code with an understanding of system performance, while successfully navigating the ambiguity of a high-growth startup.
• Positivity; non-dogmatic, team-first attitude.
• Flexibility; someone who is responsive and comfortable with ambiguity.
• Experience at a high-growth startup is a plus.

What SmithRx Offers You: 

• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
• Flexible Spending Benefits 
• 401(k) Retirement Savings Program 
• Short-term and long-term disability
• Discretionary Paid Time Off 
• Paid Company Holidays
• Wellness Benefits
• Commuter Benefits 
• Paid Parental Leave benefits
• Employee Assistance Program (EAP)
• Well-stocked kitchen in office locations
• Professional development and training opportunities

Location: US Remote

Who We Are:

SmithRx is a rapidly growing, venture-backed Health-Tech company.  Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service.  With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.

We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:

• Integrity: Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new.
• Courage: We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward—always.
• Together: The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise.

Job Summary:

SmithRx is leading the transformation of pharmacy benefit management (PBM) with a cutting-edge platform that delivers real-time insights, cost efficiencies, and exceptional customer experiences. We are seeking an experienced Data Scientist with expertise in generative AI as we continue to expand. In this key role, you will drive AI innovation and lead the implementation of AI-powered solutions. The position requires at least 5 years of experience in machine learning and AI development, with proven success leading AI initiatives. You will work with cross-functional leaders to deliver impactful AI solutions that directly influence our business outcomes.

What you will do:

As a member of the SmithRx Application Engineering and AI team, you will work customer facing as well as internal tooling that leverages AI to improve productivity and quality. You will work directly with software engineers, data engineers, product managers, and subject matter experts in the definition of new generative AI capabilities able to provide our members and internal organizations with the information they need to make proper decisions.

Qualified candidates will have an in-depth knowledge of the most common Large Language Models (LLMs) and Retrieval Methods, know how to train and fine-tune LLMs, and design and implement LLM-powered agents and tools at scale.

Responsibilities

• Design Generative AI solutions, such as information retrieval and summary generation for support and operations organizations.
• Partner with Software Engineering teams to build and deploy GenAI applications.
• Ideate and explore opportunities to deploy GenAI technologies for customer-facing experiences
• Drive the adoption and scalability of Generative AI capabilities within SmithRx; advocacy on the technology and evangelize the use of GenAI.

What you will bring to SmithRx:

• 5+ years of experience in data science, machine learning, and AI development, with proven success leading AI initiatives
• MS or PhD in Computer Science, Electrical Engineering, Statistics, Robotics or equivalent fields.
• Applied Machine Learning experience (regression and classification, supervised, and unsupervised learning).
• Strong mathematical background (linear algebra, calculus, probability, and statistics).
• Proficiency in Python and object-oriented programming.
• Strong experience working with machine learning and natural language processing techniques and tools.
• Strong experience using Generative AI models, with a good understanding of deep learning model classes such as GPT, VAE, and GANs, as well as their hyperparameters.
• Strong experience with retrieval methods e.g. using embeddings.
• Strong experience using key Python packages for data wrangling, machine learning and deep learning such as pandas, sklearn, TensorFlow, torch, transformers, LangChain, etc.
• Experience in Prompt Engineering and few-shot techniques to enhance LLM's performance on specific tasks.
• Experience with training and fine-tuning deep learning models, especially LLMs, and how to tune hyperparameters to ensure task generalization.
• Ability to drive a project and work both independently and within a cross-functional team.
• Excellent verbal and written communication, able to articulate complex concepts with a non-technical audience.

Preferred Qualifications

• Experience with embedding model training and retrieval method evaluation approaches.
• Experience with LLM architectures, adapters, Mixture of Experts (MoEs) pretraining and fine-tuning techniques.
• Experience with design, deployment, and evaluation of LLM-powered agents and tools and orchestration approaches.
• Experience with reinforcement learning approaches in the context of fine-tuning LLM outputs.
• Experience with time series analysis and multivariate time series modeling.

What SmithRx Offers You: 

• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
• Flexible Spending Benefits 
• 401(k) Retirement Savings Program 
• Short-term and long-term disability
• Discretionary Paid Time Off 
• Paid Company Holidays
• Wellness Benefits
• Commuter Benefits 
• Paid Parental Leave benefits
• Employee Assistance Program (EAP)
• Well-stocked kitchen in office locations
• Professional development and training opportunities

Location: US - Remote

Who We Are:

SmithRx is a rapidly growing, venture-backed Health-Tech company.  Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service.  With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.

We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:

• Integrity: Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new.
• Courage: We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward—always.
• Together: The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise.

Job Summary:

As a Senior Backend Software Engineer, you will play a key role in all stages of the engineering lifecycle—designing, building, testing, and maintaining the SmithRx internal tooling and frameworks suite. You will champion best practices, coding standards, and large-scale system design while bringing a forward-thinking mindset to the team. We are looking for versatile, self-driven engineers who demonstrate leadership, ownership, and a passion for tackling new challenges.

As part of the Tools and Frameworks team within Application Engineering, you will own the backend data and infrastructure for mission-critical shared services, including Authentication & Authorization, Audit-Trail tools, and our Internal File Processor. Success in this role requires a deep interest in systems architecture and developer productivity, as you will design resilient, scalable APIs and schemas intended for use across multiple domains. 

Beyond core design and coding, you will partner closely with product engineering and security stakeholders to define technical requirements that uphold rigorous security and compliance standards. By building robust, reusable libraries and frameworks, you will streamline development for other teams while contributing to initiatives that enhance service availability and performance. To excel, you must become an expert in our core systems and their integration with consuming applications, directly supporting our mission to lower healthcare costs.

What you will do:

• Focus on back-end architecture: Design, develop, and maintain SmithRx product features using various languages such as Golang, GraphQL, Node, and SQL.
• Collaborate and Iterate: Work closely with stakeholders and technical leads to understand functional requirements and produce high-quality, scalable software.
• Design and Estimate: Provide scope and risk estimates for system and feature builds by creating comprehensive technical design documentation.
• Apply Best Practices: Continually apply software development best practices, design patterns, testing, automation, and modern tools.
• Leverage AWS: Utilize AWS technologies, including Lambda, DynamoDB, SQS, and RDS, to handle diverse job types and batch processing.
• Resolve Production Issues: Perform triage for live issues, assess impact, execute short-term and long-term mitigation plans, and conduct root-cause analysis.
• Mentor and Coach: Guide junior team members through design and code reviews, providing actionable feedback on their projects.
• Strategy and Roadmap: Work with senior leadership to translate technical vision into a tangible quarterly roadmap.
• Culture and Innovation: Act as a cornerstone of a collaborative learning culture through mentorship, code reviews, and the exploration of new technologies.
• AI Integration: Actively seek out new AI tools and technologies and share them with the team to positively impact overall software delivery speed and quality.

What you will bring to SmithRx:

• Education: BS or advanced degree in Computer Science or equivalent professional experience.
• Experience: 5-8 years of professional software development experience.
• Background: Experience at a high-growth startup or midsize tech company is a plus.
• Technical Expertise: Solid experience working with a compiled language such as Go, Java, C#, or C++ (Go experience is a strong plus).
• Database Mastery: Proficiency with relational databases (specifically PostgreSQL), including schema design, SQL tuning, and database monitoring.
• API Design: Demonstrated experience designing and implementing scalable APIs, with a solid understanding of design patterns and testing best practices.
• Cloud & DevOps: Strong understanding of GraphQL APIs, CI/CD pipelines, AWS, Docker, and Kubernetes. 
• AI Proficiency: Experience using GenAI tools to efficiently deliver high-quality production software is a plus.
• Soft Skills: A positive, non-dogmatic, team-first attitude with the flexibility to navigate ambiguity.
• Discipline: A highly disciplined approach to software design with the ability to work independently, forecast milestones accurately, and manage stakeholder expectations.

What SmithRx Offers You: 

• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
• Flexible Spending Benefits 
• 401(k) Retirement Savings Program 
• Short-term and long-term disability
• Discretionary Paid Time Off 
• Paid Company Holidays
• Wellness Benefits
• Commuter Benefits 
• Paid Parental Leave benefits
• Employee Assistance Program (EAP)
• Well-stocked kitchen in office locations
• Professional development and training opportunities

Location: US - Remote

Who We Are:

SmithRx is a rapidly growing, venture-backed Health-Tech company.  Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service.  With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.

We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:

• Integrity: Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new.
• Courage: We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward—always.
• Together: The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise.

Job Summary:

The Proposals Pricing Analyst will help drive growth and fulfill the needs of our business by participating in the presales process. In this role they will conduct claims analysis and create deliverables to assist the sales team in illustrating the SmithRx value proposition to potential clients, consultants, and benefit brokers. The Proposals Pricing Analyst will interface with internal teams across the organization (sales, analytics, clinical, etc.) to provide savings insights for potential and existing clients. 

What you will do:

• Independently ascertain how to query the necessary data from large data sets and generate ad hoc analysis with clear insights
• Leverage historical claims data and provide reprice reporting that allows for assessment and risk management
• Assist in preparing deliverables for sales that illustrate the company’s value 
• Ensure high quality, “client ready”  deliverables through an audit/evaluation process and personal accountability
• Execute deep-dive analyses and investigations into large datasets and provide clear insights on findings
• Clearly communicate with internal stakeholders and external partners through email, slack, phone, video call, etc.
• Provide ad hoc analysis to illustrate other potential impact from implementing SmithRx as a pharmacy benefit solution

What you will bring to SmithRx:

• 3-5 years professional experience
• Experience in software, employee benefits, healthcare industries is a plus
• Strong analytical skills – ability to work with data and develop key insights
• Strong organizational, communication and presentation skills
• Proficiency with Microsoft Excel, SQL, Looker and Tableau
• Strong project management skills and ability to coordinate multiple projects simultaneously
• Ability to collaborate constructively and positively with teammates and partners, even under the stress of a fast-paced business environment.

What SmithRx Offers You: 

• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
• Flexible Spending Benefits 
• 401(k) Retirement Savings Program 
• Short-term and long-term disability
• Discretionary Paid Time Off 
• 12 Paid Holidays
• Wellness Benefits
• Commuter Benefits 
• Paid Parental Leave benefits
• Employee Assistance Program (EAP)
• Well-stocked kitchen in office locations
• Professional development and training opportunities

Who We Are:

SmithRx is a rapidly growing, venture-backed Health-Tech company.  Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service.  With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.

We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:

• Integrity: Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new.
• Courage: We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward—always.
• Together: The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise.
  
  

Job Summary:

SmithRx is looking for a Partner Operations Specialist to join the SmithRx team to collaborate with other team members to monitor and problem solve issues with eligibility, accumulator and claims files daily.

This role would be a great opportunity for a Pharmacy Technician who is interested in transitioning to the pharmacy benefits industry.

What you will do:

• Execute and manage a set list of rotating task assignments centered on monitoring incoming and outgoing files, and data syncing across systems.
• Understand and facilitate account structure updates for eligibility and accumulator requirements. 
• Validate system configurations for accuracy by monitoring inbound files from external partners.
• Identify issues and write tickets to be resolved by other resources, as well as follow-up to ensure resolution is being completed.
• Provide feedback on opportunities to improve workflow efficiency to leadership. 
• Contribute to process and workflow documentation.
• Serve as a mentor for new team members and a trainer for new processes.
• Collaborate and provide support for member support and customer success teams.
• Collaborate cross-functionally on system enhancements for workflow automation.
• Become the subject matter expert for plan design configuration details for assigned groups.
• Monitor ongoing operations and provide troubleshooting support for our claims adjudication processes including eligibility, accumulators, reporting, and syncing of systems with data.
• Support new partner integrations and client implementations.
• Partner closely with internal teams to support all processes during onboarding and maintenance of accounts by working cross-functionally to resolve key issues that may arise.
• Ensure that data partner connections are maintained and created when approved.
• Work as assigned on projects outside of daily assigned tasks.

What you will bring to SmithRx:

• For internal applicants:
  • 1+ years of tenure with Smith in active status required (note that if you were on any leave of absence while working here, this will not count towards active status)
  • Must be in good standing, including:
    • No active writeups
    • Consistent and good attendance record
    • Current performance meets/ exceeds expectations and is acceptable given the requirement for the new role
• 2+  years of experience as a pharmacy technician or other industry experience.
• High School Diploma or GED required.
• Experience in Microsoft Excel building reports, reviewing and interpreting reports, sending and receiving data.
• Bonus points for familiarity with Looker, Datadog, Jira, Tableau, and/or Salesforce.
• Familiar with running basic SQL queries prefer. 
• Strong communication skills as a team member.
• Self-starter mentality: ability to work independently to manage time and assigned tasks, make informed decisions, and solve issues.
• Execution-focused ethos - you are a solutions-oriented problem solver and efficiency driven.
• Flexible, adaptable, and able to respond under the pressure of a fast-paced technology company.

What SmithRx Offers You: 

• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life and AD&D Insurance
• 3 Weeks Paid Time Off
• Paid Company Holidays
• Paid Parental Leave Benefits
• Flexible Spending Benefits 
• 401(k) Retirement Savings Program 
• Short-Term and Long-Term Disability
• Wellness Benefits
• Commuter Benefits 
• Employee Assistance Program (EAP)
• Well-stocked Kitchen In Office Locations
• Professional Development and Training Opportunities

Who We Are:

SmithRx is a rapidly growing, venture-backed Health-Tech company.  Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service.  With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.

We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:

• Integrity: Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new.
• Courage: We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward—always.
• Together: The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise.

Job Summary:

The Customer Success Team is focused on helping SmithRx’s clients derive the full value of their PBM services. We build and manage effective relationships with our customers’ operational leadership, communicating the value of our services in the context of customers’ business goals with the goal of retaining high performing, satisfied customers. We identify risks to client satisfaction proactively and collaborate across product and operational lines to tenaciously pursue solutions and advocate for our clients.

As an Account Specialist, you will be responsible for ensuring the complete post-sale success and satisfaction of SmithRx customers. You will bring strong industry and product knowledge and serve as a trusted partner to the Account Management team in support of your client’s operational leadership. The Account Coordinator begins involvement with their client at implementation kick-off and is responsible for supporting the development and maintenance of the client success plan.

What you will do:

• Act as a designated support resource for assigned Account Managers 
• Act as a part of a designated account team for specific key clients
• Responsible for working directly with clients on outstanding client and member items
• Responsible for compiling and presenting outstanding client and member items during internal and external meetings
• Complete reporting and data requirements based on client and team needs
• Responsible for troubleshooting escalated items related to claims, eligibility, and general account maintenance
• Responsible for completing data audit requests
• Support ad-hoc projects assigned by leaders
• Collaborate with cross-functional internal teams for client issue resolution
• Engage to creatively and appropriately find solutions to client and team needs

What you will bring to SmithRx:

• 2-3 years operational or customer service/support experience in the PBM or health care industries
• Microsoft Office experience: strong with Excel, Word, PowerPoint
• Ability to effectively manage several tasks and competing priorities
• Ability to communicate and articulate complex data, member scenarios effectively
• Strong attention to detail
• Self-starter and self-motivator
• Positive, growth mindset
• Ability to work well with cross functional teams and clients
• Ability to handle and work with ambiguous instructions
• Prior experience working directly with Director to C suite level executives

What SmithRx Offers You: 

• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
• Flexible Spending Benefits 
• 401(k) Retirement Savings Program 
• Short-term and long-term disability
• Discretionary Paid Time Off 
• Paid Company Holidays
• Wellness Benefits
• Commuter Benefits 
• Paid Parental Leave benefits
• Employee Assistance Program (EAP)
• Well-stocked kitchen in office locations
• Professional development and training opportunities

Who We Are:

SmithRx is a rapidly growing, venture-backed Health-Tech company.  Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service.  With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.

We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:

• Integrity: Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new.
• Courage: We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward—always.
• Together: The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise.

Job Summary:
The Clinical Strategy Pharmacist will support the clinical strategy team to expand drug pathways and  clinical programs. They will interface and partner with internal teams across the organization (sales, analytics, clinical, marketing, etc.). In this role you will also be responsible for offering clinical insight to the sales team promptly so they can rapidly respond to clinical questions during the pre-sales process. You will bring strong industry and product knowledge and serve as a trusted advisor and business partner for the sales and marketing departments. This individual is relied upon to provide proactive information regarding pharmacy trends, programs, and industry changes to the sales, marketing, and other relevant internal departments. This role will also interact with external partners as needed to support clinical programs.

What you will do:

• Independently manage tasks and projects to meet deadlines.
• Provide excellent written and verbal communication to internal teams as the clinical subject matter expert. 
• Support the clinical strategy team to enhance drug pathways and clinical programs. 
• Collaborate with internal subject matter experts across the organization for clinical program development and expansions. 
• Provide clinical insights for presentations and responses in the pre-sales process and new client implementation. Join sales and implementation calls when clinical insight is needed.
• Create, update, and provide clinical input for marketing materials for members, brokers, and marketing campaigns.
• Evaluate trends in the market and work with data teams to analyze claims and model savings for clinical programs for potential and active clients.

What you will bring to SmithRx:

• Bachelor’s and Advanced Degree in Pharmacy, RPh or PharmD
• Current and unrestricted Pharmacist license (any state)
• 3+ years of experience working as a licensed pharmacist in managed care or a managed care residency required
• Professional verbal and written communication (including developing & delivering formal presentations) and interpersonal skills required
• Self-driven, results-oriented work ethic with a positive outlook
• Ability to take initiative unprompted
• Strong project management skills and ability to coordinate/prioritize multiple projects simultaneously to ensure all deadlines are met
• Ability to collaborate constructively and positively with teammates and partners, even under the stress of a fast-paced business environment
• Travel up to 10%

What SmithRx Offers You: 

• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
• Flexible Spending Benefits 
• 401(k) Retirement Savings Program 
• Short-term and long-term disability
• Discretionary Paid Time Off 
• Paid Company Holidays
• Wellness Benefits
• Commuter Benefits 
• Paid Parental Leave benefits
• Employee Assistance Program (EAP)
• Well-stocked kitchen in office locations
• Professional development and training opportunities

Who We Are:

SmithRx is a rapidly growing, venture-backed Health-Tech company.  Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service.  With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.

We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:

• Integrity: Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new.
• Courage: We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward—always.
• Together: The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise.

Job Summary:
Senior Benefits QA Analyst
As a Senior Benefits QA Analyst, you will be responsible for overseeing the core operations processes and standards to ensure the delivery of a high quality SmithRx product.

What you will do:
* Communicate project status and escalate issues for improved workflow efficiency
* Collaborate with engineers on system enhancements to create workflow automation
* Support Benefits QA analysts with day-to-day activities and complex requests
* Function as a subject matter expert on department standards and processes
* Drive enhancement efforts of test plans to ensure application functionality meets original requirements
* Support business application systems and maintain plan data integrity
* Build, maintain, and capture department metrics, identify areas of opportunity for process improvement, and develop quality acceptance standards.

What you will bring to this role: 
* Bachelors degree or equivalent work experience required.
* 6+ years of experience as a quality assurance Analyst with a healthcare or health insurance organization required.
* Detail-oriented data and metrics reporting experience to include pivot tables, graphs, and formulas required.
* Robust analytical skills; advanced skills in Microsoft Excel
* Basic level skill and experience with MySQL encouraged
* Strong communication skills via face-to-face meetings, conference calls and written correspondence
* Self-starter mentality: ability to make informed decisions, find creative approaches to difficult challenges, and deliver on commitments
* Execution-focused ethos - you are a solutions-oriented problem solver and efficiency driven
* Flexible, adaptable, and able to respond under the pressure of a fast-paced technology company

What SmithRx Offers You: 

• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
• Flexible Spending Benefits 
• 401(k) Retirement Savings Program 
• Short-term and long-term disability
• Discretionary Paid Time Off 
• Paid Company Holidays
• Wellness Benefits
• Commuter Benefits 
• Paid Parental Leave benefits
• Employee Assistance Program (EAP)
• Well-stocked kitchen in office locations
• Professional development and training opportunities

Who We Are:

SmithRx is a rapidly growing, venture-backed Health-Tech company.  Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service.  With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.

We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:

• Integrity: Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new.
• Courage: We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward—always.
• Together: The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise.

Job Summary:

The Accounts Receivable Analyst serves as a primary financial liaison for our complex customer relationships. This position is responsible for managing a portfolio of accounts to optimize cash flow, mitigate risk and enhance customer relationships. This role is more strategic than traditional collections with a focus on proactive account management and complex problem-solving. The ideal candidate is proactive, highly organized, self-driven with a meticulous eye for detail and superior communication skills. They are able to exercise excellent judgement in resolving cash collection, managing escalations and analyzing data to provide insights to leadership.

This role reports to the Senior Accounting Manager, Order to Cash.  

What you will do:

• Customer Portfolio Management
  • Proactively manage the company's collection efforts in an ever changing, multi-party environment to ensure timely collection of invoices. This includes navigating a complex interplay between our customers, insurance brokers, third-party administrators (TPA), captive insurance companies, and pharmacy consultants. This requires excellent communication and relationship management skills.
  • Cultivate strong relationships with a high-volume portfolio of internal and external customers, serving as the primary point of contact for billing and receivable inquiries
  • Manage and prioritize multiple customer, TPA, broker, consultant, captive and other related party demands, exercising business judgement to resolve billing discrepancies, questions and delinquent payers.
  • Investigate and perform detailed analysis in order to identify the root cause of billing or payment issues, collaborating cross-functionally to implement meaningful solutions.
  • Manage and create reporting to internal stakeholders of collection efforts and delinquent accounts, including Days Sales Outstanding, Average Days to Collect, and other strategic actions taken to collect delinquent accounts.
  • Exercise good business judgement discretion in managing escalated or at-risk accounts, independently determining the appropriate course of action which may include negotiating payment plans, settlement or recommending the suspension/cancellation of services.
  • Train and mentor accounts receivable staff.
• Operational and Accounting Controls
  • Document and maintain internal control procedures related to invoicing and collection efforts. Develop and maintain evidence supporting such controls are executing as designed.
  • With in depth knowledge of the customer portfolio, assist in developing the allowance for doubtful accounts in accordance with Accounting Standards Codification (ASC) number 326 - Financial Instruments: Credit Losses.
  • Serve as a key partner during financial audits, providing in-depth analysis and explanation for account statuses, transaction histories and resolution paths.
  • Develop and maintain documentation for Accounts Receivable procedures and actively participate in process improvement initiatives.
• Financial Analysis and Strategy
  • Analyze cash application procedures and customer payment trends to identify opportunities for recommended process improvements to optimize cash flow.
  • Prepare and present analysis on high-risk accounts to leadership, providing recommendations for mitigating financial loss while preserving the customer relationship.

What you will bring to SmithRx:

• 4+ years of proven experience in a high volume multi-party accounts receivable role.
• Associate’s degree or equivalent professional experience in Accounting or Business Administration
• Proven experience in Invoicing, Collections, Cash Applications, Accounting Reconciliations and Internal Control Documentation (ie, Securities and Exchange Commission SOX Framework)
• Demonstrated ability to negotiate and resolve conflict with external customers, and their related parties, while maintaining a positive and professional relationship
• Proven ability to work independently, manage competing demands and make excellent business judgement in a fast-paced environment
• Strong analytical and problem-solving skills with a proven track record of investigating complex issues and implementing solutions
• Outstanding communication and interpersonal skills with a customer-first orientation
• Expert understanding of accounts receivable and solid understanding of accounting policy
• Highly skilled in MS Office Suite (Experience with Intacct or other ERP is a plus)

What SmithRx Offers You: 

• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
• Flexible Spending Benefits 
• 401(k) Retirement Savings Program 
• Short-term and long-term disability
• Discretionary Paid Time Off 
• Paid Company Holidays
• Wellness Benefits
• Commuter Benefits 
• Paid Parental Leave benefits
• Employee Assistance Program (EAP)
• Well-stocked kitchen in office locations
• Professional development and training opportunities

Who We Are:

SmithRx is a rapidly growing, venture-backed Health-Tech company.  Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service.  With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.

We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:

• Integrity: Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new.
• Courage: We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward—always.
• Together: The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise.

Job Summary:

SmithRx is seeking a strategic and creative Events Marketing Manager to join our growing marketing team. This is a pivotal role where you will co-own the end-to-end implementation, planning, and execution of our event program, transforming events into a powerful engine for brand awareness, pipeline growth, and client engagement.

You will be the architect of our event experiences, from industry conferences and tradeshows to keynote & spotlight sessions. Your work will directly shape how prospective clients and partners perceive the SmithRx brand and will be crucial to our business growth.

This role can be based in our Lehi, Utah or San Francisco, CA office, or can be fully remote. You should be prepared to travel approximately 25% of the time. You will sit on the marketing team and report to the head of events marketing. 

What you will do:

Strategy & Impact

• Define key performance indicators (KPIs) and metrics for enterprise events, tracking performance and reporting on ROI.
• Innovate new event initiatives to elevate SmithRx's presence at industry events and through our owned programs, ensuring we stand out in a crowded market.
• Manage the end-to-end event budget, ensuring programs are delivered on-time and on-budget with a focus on maximizing impact.

Execution & Management

• Lead the planning and execution of our small to medium sized business event portfolios, including industry sponsorships, dinners, experiences, and regional field events.
• Oversee all event logistics, including venue sourcing, vendor negotiation and management, swag and collateral production, shipping, and on-site execution.
• Collaborate with the broader marketing team to create compelling pre-event promotion, at-event engagement, and post-event follow-up campaigns that convert leads into opportunities.
• Enable our sales team for success at events, providing clear pre-event briefings, managing on-site schedules, and ensuring a seamless lead handoff process.

What you will bring to SmithRx:

• A Bachelor's degree in Event Management, Marketing, Communications, or a related field.
• 4-6 years of experience in B2B event marketing, conference or tradeshows, or field events. 
• A strategic mindset with a hands-on attitude. You can focus on the high-level plan while still having the ability to manage the small details.
• Experience managing tradeshows and corporate events from conception to completion. Health-tech experience is a plus.
• Excellent project management and budget management skills; you are organized, detail-oriented, and can manage multiple complex projects simultaneously.
• The ability to take initiative and be proactive with event deliverables to ensure deadlines are met. You can tackle details as well as manage and execute against a broader events vision.
• Exceptional communication and interpersonal skills, with a demonstrated ability to build strong relationships with sales leaders, executives, vendors, and clients.
• Data-driven and analytical. You're comfortable with event technologies, CRM (e.g., Salesforce), and marketing automation platforms, and you use data to inform your decisions.

What SmithRx Offers You: 

• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
• Flexible Spending Benefits 
• 401(k) Retirement Savings Program 
• Short-term and long-term disability
• Discretionary Paid Time Off 
• Paid Company Holidays
• Wellness Benefits
• Commuter Benefits 
• Paid Parental Leave benefits
• Employee Assistance Program (EAP)
• Well-stocked kitchen in office locations
• Professional development and training opportunities

Who We Are:

SmithRx is a rapidly growing, venture-backed Health-Tech company.  Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service.  With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.

We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:

• Integrity: Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new.
• Courage: We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward—always.
• Together: The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise.

Job Summary:

As a Principal Software Engineer at SmithRx, you will be a technical leader driving multi-year, multi-team initiatives that shape the future of our engineering organization and business. You will influence the technical strategy across teams and work closely with senior leadership in engineering, product, and design to align technical direction with company goals. Your work will unlock new business opportunities through innovative technical capabilities, and you will ensure the long-term health and quality of our systems.

This role requires exceptional leadership, technical depth, and strategic foresight to guide the design, execution, and evolution of complex systems. You will mentor and collaborate with engineers across the organization, set standards for engineering excellence, and lead the charge in delivering high-quality, scalable, and impactful solutions.

What you will do:

Technical Leadership

• Define and align technical strategies for multi-year, multi-team initiatives with broader company goals.
• Own technology decisions for large-scale architectures, including frameworks and build-versus-buy choices for key components.
• Design systems with high reliability, scalability, and long-term maintainability, incorporating staged validation plans where necessary.
• Ensure engineering quality through regular health reviews, curated testing strategies, and technical documentation that supports maintainability independent of your expertise.
• Drive overall testing strategies for systems requiring high reliability or quality, including creating validation frameworks or systems.
• Design platforms with long-term maintainability and embedded ML components, ensuring anomaly detection and NLP features were both scalable and production-ready.
• Collaborate with machine learning engineers to design, validate, and deploy ML-based anomaly detection systems, ensuring performance met system SLAs
• Employ systems-level mindset to integrate ML in production environments.

Cross-Functional Collaboration

• Partner with Directors, product managers, and design leadership to ensure alignment on technical strategy and business objectives.
• Collaborate with stakeholders to identify and deliver new business opportunities enabled by technical capabilities.
• Influence product decisions, scope, and technical trade-offs to prioritize customer value without compromising quality.

Organizational Impact

• Drive technical choices that have sweeping implications across the engineering organization, rallying teams around clear rationales and technical visions.
• Proactively identify and refocus engineering efforts when projects are off-course or not driving meaningful business impact.
• Partner with senior leadership to define a long-term vision for engineering teams that aligns with business and market opportunities.

Mentorship and Advocacy

• Serve as a mentor and technical guide for engineers at all levels, fostering a culture of learning and growth.
• Champion engineering excellence by setting high standards for system design, coding, testing, and operational practices.

What you will bring to SmithRx:

Qualifications

• BS or advanced degree in computer science or applicable experience. 
• 15 years required, or 12+ years with an advanced degree of software engineering experience, including leading large-scale, complex systems or initiatives.
• Expertise in system architecture, including design for scalability, reliability, and maintainability.
• Proficiency in evaluating build-versus-buy decisions and choosing frameworks/tools for diverse use cases.
• Proven ability to design systems that address ambiguous or novel challenges, using research and validation plans to guide execution.
• Experience driving the overall health and quality of systems, including testing strategies and technical documentation.
• Strong ability to influence and align technical and product strategies across teams and stakeholders.

Key Skills

• Deep technical expertise in software design and architecture.
• Experience with Machine Learning concepts and their application in software systems.
• Familiarity with Natural Language Processing (NLP) techniques and their use cases.
• Experience in developing and deploying anomaly detection algorithms.
• Exceptional problem-solving and decision-making skills, especially in situations with no clear “right” answer.
• Strong communication skills to rally teams, explain complex concepts, and build alignment across organizations.
• A track record of identifying opportunities to meet customer needs through technical capabilities and driving meaningful results.

What SmithRx Offers You: 

• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
• Flexible Spending Benefits 
• 401(k) Retirement Savings Program 
• Short-term and long-term disability
• Discretionary Paid Time Off 
• 12 Paid Company Holidays
• Wellness Benefits
• Commuter Benefits 
• Paid Parental Leave benefits
• Employee Assistance Program (EAP)
• Well-stocked kitchen in office locations
• Professional development and training opportunities

Location: US Remote

Who We Are:

SmithRx is a rapidly growing, venture-backed Health-Tech company.  Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service.  With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.

We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:

• Integrity: Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new.
• Courage: We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward—always.
• Together: The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise.

Job Summary:

The Rebate Operations Manager  will lead the end-to-end data lifecycle of our rebate programs. This role is responsible for the technical accuracy of claims submissions, the validation of payments against contract rates, and the recovery of "stale" or missed billing opportunities. You will serve as the primary link between our internal data and external partners, ensuring that our rebate revenue is captured fully and accurately at the NDC-11 level.

What you will do:

• Claims Lifecycle & Quality Assurance

  • Submission Management: Oversee initial claims file submissions and conduct comprehensive QA summaries to identify potential fallouts before submission.
  • Error Resolution: Manage rejections from external partners; perform root-cause analysis on data issues and re-submit corrected claims to maximize capture.
  • Stale Billing Recovery: Monitor and "push" for the billing of claims missed during initial windows due to vendor delays or data gaps, ensuring no revenue is left on the table.

• Financial Integrity & Rate Maintenance

  • Rate List Development: Build and maintain master rate lists based on current formularies and utilization management (UM) to correspond with product-specific rates.
  • Invoice Verification: Marry billed amounts back to rate lists to identify missing, incorrect, or inappropriately billed amounts.
  • Payment Reconciliation: Verify incoming payments against invoiced amounts; identify and dispute short-payments or missing funds.

• Advanced Analytics & Forecasting

  • Detailed Reporting: Build out rebate performance reports.
  • Financial Estimating: Run monthly "pro-forma" estimates of expected rebates to serve as a benchmark for actual collections.
  • Visual Data Strategy: Manage and optimize the internal dashboards to provide "slice-and-dice" visibility into rebate trends for executive leadership and sales teams.

What you will bring to SmithRx:

• Bachelor’s Degree: Finance, Accounting, Data Analytics, Economics, or Business Administration.
• Minimum of 2 years of direct experience with a GPO or similar rebate aggregators/aggregating platforms is highly preferred.
• Proficiency in managing large data sets at the NDC-11 level. Advanced Excel is required.
• Strong understanding of the "reconciliation loop" connecting initial claims to invoices, and invoices to actual cash received
• A proven ability to track "Stale Billing" and "Post-Billing Rejects" through to resolution.
• Proven knowledge of pharmacy benefit management practices, including UM and clinical program design.

What SmithRx Offers You: 

• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
• Flexible Spending Benefits 
• 401(k) Retirement Savings Program 
• Short-term and long-term disability
• Discretionary Paid Time Off 
• Paid Company Holidays
• Wellness Benefits
• Commuter Benefits 
• Paid Parental Leave benefits
• Employee Assistance Program (EAP)
• Well-stocked kitchen in office locations
• Professional development and training opportunities

Who We Are:

SmithRx is a rapidly growing, venture-backed Health-Tech company.  Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service.  With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.

We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:

• Integrity: Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new.
• Courage: We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward—always.
• Together: The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise.

Job Summary:

On the Data Engineering team, we transform streams of data into insights that solve real-world Pharmacy Benefits Management (PBM) challenges. We empower our Data Analytics and Machine Learning teams to make drug pricing transparent and easy to understand. We deliver business impact by designing, implementing, and maintaining distributed systems to collect, aggregate, and govern pharmaceutical data. We leverage open-source tools like Airflow and DBT built on top of industry-leading data warehouses (e.g., Snowflake), utilize LLMs to optimize workflows, and use Python heavily in our daily work.

What you will do:

Architecture & Technical Strategy

• Define Technical Vision: Define the long-term data engineering strategy guided by company-wide priorities and engineering best practices.
• Design Ecosystems: Create coherent designs across multiple pipelines and API boundaries. Reduce complex concepts to foundational components and simplify infrastructure to lower maintenance costs.
• Drive Engineering Excellence: Make high-impact technical choices—including "build vs. buy" and framework selections— based on sound reasoning. Review designs to preemptively identify and resolve technical risks.
• Improve Developer Efficiency: Implement solutions that measurably improve developer efficiency and establish engineering-wide quality and best practices.

Execution & Business Impact

• Deliver at Scale: Roll out major features and systems reliably, including appropriate monitoring, failure domain characterization, and success metric definitions.
• Align with Business Goals: Leverage a deep understanding of SmithRx’s business strategy to identify group-wide opportunities. Proactively refocus team efforts when projects are off-course or not moving the needle for the business.
• Manage Data Quality & Governance: Enforce data governance policies (PII/PHI protection, security, compliance) and implement data quality principles to raise the bar for the reliability of data shared internally and externally.

Leadership & Collaboration

• Influence Cross-Functionally: Influence the roadmaps of other SmithRx teams. Act thoughtfully and decisively in critical situations, seeking diverse perspectives but ultimately leading decision-making to move priorities forward.
• Mentor and Develop: Serve as a role model and coach for other engineers, taking into account their unique skills and providing constructive feedback to maximize their impact.
• Executive Communication: Develop focused messaging and effectively present technical strategies and business cases at the executive level.
• Champion Organizational Change: Break down silos, build deep cross-functional relationships, and create excitement to drive the adoption of new technologies or processes across the organization.

What you will bring to SmithRx:

• 8+ years of years of industrial experience in data engineering with an advanced degree or 12+ years with an undergraduate degree in Computer Science, Information Technology, or a related field. (Start-up and healthcare experience is highly desirable).
• Demonstrated mastery of data modeling concepts, database design principles, and data warehouse technologies (e.g., Snowflake) through production-grade implementations.
• Strong skills in PySpark, SQL, and Python are required. Experience in modern object-oriented or compiled languages such as C#/C++, Go, Java, or Scala is a plus.
• Hands-on experience with leading ETL tools and frameworks (e.g., Apache Spark, Apache Airflow, dbt, Looker, Superset).
• In-depth experience managing the entire data lifecycle, with direct responsibility for the development, implementation, and production release of complex data processing solutions utilizing distributed systems.
• A proven track record of making decisions optimized for the wider engineering organization rather than locally optimal outcomes, especially in environments with significant ambiguity.

What SmithRx Offers You: 

• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
• Flexible Spending Benefits 
• 401(k) Retirement Savings Program 
• Short-term and long-term disability
• Discretionary Paid Time Off
• 12 Paid Company Holidays
• Wellness Benefits
• Commuter Benefits 
• Paid Parental Leave benefits
• Employee Assistance Program (EAP)
• Well-stocked kitchen in office locations
• Professional development and training opportunities

Who We Are:

SmithRx is a rapidly growing, venture-backed Health-Tech company.  Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service.  With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.

We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:

• Integrity: Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new.
• Courage: We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward—always.
• Together: The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise.

Job Summary:

You are the "Engine Room" of the MCSS (Member Communications Shared Services) team. In this role, your primary customer isn't the member—it's the data. You are responsible for the technical plumbing that connects our internal member database to our delivery platforms (email, SMS, and physical print houses), as well as the day-to-day execution of the communications flowing through those pipes.

At SmithRx, data integrity is a legal requirement. You will collaborate with the internal business systems and data teams to manage the tools, APIs, and data pipelines that ensure 100% accuracy in member personalization, while actively building, testing, and deploying the campaigns that reach our members.

Responsibilities: 

• Systems infrastructure: Co-own the integration between SmithRx’s internal platforms and communication vendors (e.g., Salesforce, Braze/Iterable, etc.).
• Data Mapping: Help define and maintain the logic for how member fields (Name, RX_Number, Copay_Amount) are injected into templates.
• Campaign Execution: Build, schedule, and deploy multi-channel communication journeys (Email, SMS, Print). Construct complex audience segments, configure trigger-based workflows, and manage the end-to-end deployment of both ad-hoc notices and always-on transactional messages.
• Technical QA: Build automated checks to flag data anomalies before communications are triggered, and conduct rigorous pre-flight testing on all campaigns.

What you will do:

• Translate business and regulatory requirements into executable, logic-driven campaign workflows within our communication platforms.
• Help manage the data pipeline for multi-channel communications, including complex permissions and transactional message sends. 
• Perform exhaustive campaign QA, including rendering tests, dynamic content validation, link tracking, and audience sizing checks to guarantee zero-defect deployments.
• Monitor campaign performance and deliverability in real-time, proactively triaging any send-volume bottlenecks, platform outages, or spam-trap issues.
• Manage the technical relationship with the direct mailer system, including SFTP file transfers, print-proof automation, and production timelines.
• Collaborate with our internal business systems team to ensure messages and letters are synced back to the internal member record for internal team visibility.
• Troubleshoot message deliverability to ensure SmithRx remains compliant with delivery laws.

What you will bring to SmithRx:

• 5+ years of experience in high volume B2C or B2B2C Marketing Ops, Comms Ops, or Transactional Messaging, with hands-on experience actively deploying campaigns.
• Proven track record of building and routing complex, multi-step customer journeys and trigger-based campaigns in enterprise platforms.
• Experience managing dynamic content at scale (Logic: "If Member_State = CA, then show Disclosure_X").
• Experience using and administering multi-channel communications platforms (Braze, Iterable, Salesforce Marketing Cloud, or similar), handlebar/liquid experience, and integrating those with other data sources.
• Familiarity with campaign QA tools (e.g., Litmus, Email on Acid) and a strong understanding of email/SMS deliverability and compliance best practices (CAN-SPAM, TCPA).
• Proficiency in SQL and experience working with JSON/API-driven communication platforms (e.g., Lob, MessageGears).
• A security-first mindset: You treat every data field and every deployed message as if it were your own medical record.

What SmithRx Offers You: 

• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
• Flexible Spending Benefits 
• 401(k) Retirement Savings Program 
• Short-term and long-term disability
• Discretionary Paid Time Off 
• Paid Company Holidays
• Wellness Benefits
• Commuter Benefits 
• Paid Parental Leave benefits
• Employee Assistance Program (EAP)
• Well-stocked kitchen in office locations
• Professional development and training opportunities

Who We Are:

SmithRx is a rapidly growing, venture-backed Health-Tech company.  Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service.  With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.

We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:

• Integrity: Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new.
• Courage: We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward—always.
• Together: The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise.

Job Summary:
The Manager, Benefit Operations Testing & QA is responsible for leading, coaching, and developing a team of benefit configuration specialists. You will ensure the high-quality delivery of the SmithRx product by overseeing the build and management of pharmacy benefit plans on various platforms. This role is a key part of the Plan Operations team, responsible for core benefits operations functions, process improvement, and upholding best practices in benefit configuration.

In order to be eligible for this position applicants must be based in one of the following states: Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Indiana, Kansas, Kentucky, Massachusetts, Minnesota, Missouri, Nevada, New Jersey, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, Wisconsin.

What you will do:

• Manage team members in the delivery of benefit configuration, testing, and documentation aspects of the plan build and maintenance responsibilities to drive the highest level of performance and meet or exceed service level agreements.
• Manage employee performance through defined employee scorecards and performance metrics.
• Provide ongoing feedback and coaching to ensure performance targets are met, providing appropriate levels of direction and support to your team members as needed.
• Schedule employees, track productivity, maintain work schedules, coordinate different activities, and approve time off and overtime.
• Participate in initiatives to support process/workflow improvements, leverage new system capabilities within work processes, and consistently institute best practices within the function.
• Work with clients, identifying and understanding benefit plan requirements. Build and maintain pharmacy benefit plans for client groups.
• Own all aspects of benefit configuration organization and structure for accounts by monitoring plan data integrity.
• Provide leadership support to team members for escalations and complex configuration requests.
• Communicate to leadership on project status, escalating issues when appropriate, and drive changes to improve workflow efficiency.
• Be accountable for ensuring review and resolution of inquiries from internal teams such as member support and customer success are completed timely to improve member experience.

What you will bring to SmithRx:

• 5+ years in a leadership role with direct reports required, preferably leading people working in a remote setting.
• 8+ years of working knowledge of pharmacy benefits, benefit configuration, healthcare benefits, and/or claims processing.
• Experience with document management practices is preferred.
• Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialogue.
• Ability to navigate unique and individual team member scenarios while providing coaching through day-to-day challenges and mentoring through a long-term, relationship-based approach to drive long-term individual success.
• Ability to take initiative with little to no direction.
• Passion for operational excellence that directly impacts clients, partners, and end-users.
• Passion for building excellence and constantly iterating on process improvements.
• Passion for developing, inspiring, and leading teams composed of less-experienced employees.
• Execution-focused ethos - you are a solutions-oriented problem solver and efficiency-driven.
• Organized and thoughtful with the ability to handle competing issues and prioritize accordingly.
• Comfortable with leading teams in a fast-changing environment.
• Flexible, adaptable, and able to respond under the pressure of a fast-paced organization.
• Bachelor's degree or equivalent work experience required.

What SmithRx Offers You: 

• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
• Flexible Spending Benefits 
• 401(k) Retirement Savings Program 
• Short-term and long-term disability
• Discretionary Paid Time Off 
• Paid Company Holidays
• Wellness Benefits
• Commuter Benefits 
• Paid Parental Leave benefits
• Employee Assistance Program (EAP)
• Well-stocked kitchen in office locations
• Professional development and training opportunities

Who We Are:

SmithRx is a rapidly growing, venture-backed Health-Tech company.  Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service.  With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.

We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:

• Integrity: Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new.
• Courage: We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward—always.
• Together: The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise.

Job Summary

We are seeking a highly skilled Incident Manager to own the end-to-end incident management process across our technology and operational ecosystems. This role is a unique opportunity to protect the reliability of critical systems—like Claims and integrations—that our patients and pharmacy partners rely on every day. As an Incident Manager, you will bring order to chaos, lead cross-functional teams through high-pressure situations, and drive the systemic changes needed to prevent future disruptions.

What you will do:

• Incident Response & Resolution
• Command high-severity incident bridges, directing cross-functional teams (Engineering, Plan Operations, Customer Success) toward rapid identification and mitigation of issues.
• Act as the central point of contact during crises, ensuring that triage efforts remain focused, efficient, and aligned with SLAs.
• Cross-Functional Collaboration & Communication
• Partner with stakeholders and senior leadership to provide timely, transparent, and accurate communication regarding business impact, resolution status, and recovery times.
• Act as the primary representative of the incident response team to internal business units, translating deeply technical concepts into clear business updates.
• Root Cause Analysis & Prevention
• Lead comprehensive blameless Post-Mortem and Root Cause Analysis (RCA) investigations to uncover underlying system or operational deficiencies.
• Partner with Product and Engineering managers to translate RCA findings into actionable, prioritized roadmap items that mitigate long-term technical risks.
• Process Improvement & Operational Excellence
• Continuously mature SmithRx’s incident management frameworks, on-call workflows, and alerting protocols.
• Establish and maintain best practices for incident documentation, tracking metrics (e.g., MTTA, MTTR), and running tabletop exercises to prepare teams for future events.

What you will bring to SmithRx:

• 5+ years of experience in technical incident management, site reliability engineering (SRE), or IT operations, ideally within a fast-paced, highly-regulated SaaS or healthcare environment.
• A proven track record of delivering results in ambiguous, high-pressure situations while keeping teams focused and calm.
• Deep understanding of modern incident management protocols, ITIL frameworks, and tools (e.g., PagerDuty, Jira, Datadog).
• Exceptional written and verbal communication skills, including the ability to write strategic documentation (e.g., incident reports, executive summaries, process proposals).
• Demonstrated ability to influence overlapping business and technology areas without direct authority to reduce inefficiencies and improve platform reliability.
• Alignment with our core values: Courage to Transform, Operate with Integrity, and Together We Succeed.

Preferred Qualifications:

• Familiarity with domain-driven design and cloud-native architecture.
• Experience in the healthcare, pharmacy benefit management (PBM), or health-tech industry.
• Proven ability to work with geographically distributed teams and stakeholders.

What SmithRx Offers You:

• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
• Flexible Spending Benefits 
• 401(k) Retirement Savings Program 
• Short-term and long-term disability
• Discretionary Paid Time Off 
• Paid Company Holidays
• Wellness Benefits
• Commuter Benefits 
• Paid Parental Leave benefits
• Employee Assistance Program (EAP)
• Well-stocked kitchen in office locations

Who We Are:

SmithRx is a rapidly growing, venture-backed Health-Tech company.  Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service.  With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.

We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:

• Integrity: Always operate with honesty and transparency so we earn the trust of our clients.
• Courage: Demonstrate the courage needed to take on a broken industry and continuously improve what we offer to optimize health outcomes.
• Together: Foster a collaborative and inclusive environment that values teamwork, respect, and open communication, and encourages creativity and diversity of thought.

Job Summary:

The Customer Success Team is focused on helping SmithRx’s clients derive the full value of their PBM services. We build and manage effective relationships with our customers’ operational leadership, communicating the value of our services in the context of customers’ business goals with the goal of retaining high performing, satisfied customers. We identify risks to client satisfaction proactively and collaborate across product and operational lines to tenaciously pursue solutions and advocate for our clients.

As a Partner Relationship Manager, you will be responsible for ensuring the complete post go-live success and collaboration with TPA and Data Partners in support of our mutual customers. You will bring strong industry, technical and product knowledge and serve as a trusted advisor and business partner for the Partners’ operational leadership. The Partner Relationship Manager begins involvement during the integration process and is responsible for the long term maintenance of the relationship, orchestrating the involvement of additional SmithRx teams to ensure that we are successfully administering the data required to support our client benefit plan.

What you will do:

• Be accountable for Partner satisfaction and relationship
• Build trusting relationships with Partners’ operational leadership
• Maintain a comprehensive understanding of business and technical challenges faced by customers
• Apply cross-functional project management to drive resolution for escalated client issues, coordinating internal and external teams as necessary
• Identify product gaps by conducting business impact assessments and managing partner expectations
• Assess and prioritize issues that may lead to client attrition risk and ensure a strong mitigation plan is in place
• Coordinate additional customization, product development requests, or new product education with partners
• Troubleshoot and coordinate resolution of partner issues
• Leverage SmithRx resources with knowledge of our products to provide relevant adoption, best practices and technical recommendations on solutions and enhancements configured to meet customers’ business needs
• Have the ability to be a change agent and drive an initiative from concept to fruition.  A strong focus on governance, driving adoption and recommending standardization where appropriate
• This individual will meet or speak with the Partner on a frequent cadence with the expectation of continually moving the relationship forward while uncovering new opportunities.
• Ability to work with internal and external cross-functional teams to drive projects to completion

What you will bring to SmithRx:

• 5+ years of working knowledge of healthcare benefits, pharmacy benefits, or commercial health insurance
• 3+ years of experience in a client-facing role, preferably in Customer Success or Account Management
• 3+ years of working experience with technical data file exchange (EDI or ETL)
• Bachelor’s and Advanced Degree in a related field strongly preferred.
• An obsession with customer experience and customer satisfaction
• A passion for solving difficult problems together in collaboration with the broader team
• Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialogue
• Experience in relationship management ensuring expectations and deliverables are documented and met, key stakeholders are informed, and client satisfaction is achieved
• Ability to work independently as well as part of an extended, cross-functional team
• Self-driven, results-oriented work ethic with a positive outlook
• Ability to take initiative with little to no direction
• Must be able to manage multiple objectives at one-time
• Be transparent and honest in a positive, professional and polite manner
• Conflict resolution skills
• Empathic communicator with a consultative approach, able to see things from other person's point of view

What SmithRx Offers You: 

• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
• Flexible Spending Benefits 
• 401(k) Retirement Savings Program 
• Short-term and long-term disability
• Discretionary Paid Time Off 
• 12 Paid Holidays
• Wellness Benefits
• Commuter Benefits 
• Paid Parental Leave benefits
• Employee Assistance Program (EAP)
• Well-stocked kitchen in office locations
• Professional development and training opportunities

Who We Are:

SmithRx is a rapidly growing, venture-backed Health-Tech company.  Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service.  With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.

We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:

• Integrity: Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new.
• Courage: We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward—always.
• Together: The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise.

Job Summary:

The Senior Manager, Member Communications is the owner and architect of SmithRx’s unified communications with members. As we move from fragmented, team-based messaging to a centralized model, you will own the end-to-end lifecycle of every touchpoint a member has with our brand—from the first "Welcome" email to mandated physical letters.

This is a high-stakes manager role that sits at the intersection of Marketing, Clinical/Plan Operations, Customer Success, and Regulatory Compliance. You will be responsible for ensuring that SmithRx not only meets its legal obligations but does so in a way that feels modern, transparent, and member-centric. You will lead a team of communications specialists to transform "regulatory requirements" into "best-in-class member experiences."

Responsibilities:

• Centralized Strategy: Define the overarching strategy for member-facing communications across Print (US Mail), Email, SMS, and App Push.
• Change Management: Lead the transition of communication ownership from several individual teams such as Plan Operations, Clinical, and Product into a single, cohesive Marketing-led function.
• Vendor Management: Co-own (with Business Systems) the relationships and SLAs with internal teams as well as external high-volume print houses and digital communication platforms.
• Automation: Work closely with our Business Systems, Marketing Ops and Data Engineering teams to implement a notification platform and automate the process of getting data into that system in order to generate the correct type of notification at the right time to the right people.

What you will do:

• Learn & understand the current member communication processes and create requirements for the notification platform and automation of those programs.
• Prioritize the programs to automate first and establish the order in which to migrate them, identifying what can be automated and how quickly.
• Run a cross-functional "Member Communications Steering Committee" involving Marketing, Legal, Clinical, Plan Ops, and Account Management stakeholders to align on messaging priorities.
• Design and implement a unified "Communications Calendar" that prevents member fatigue and ensures critical health notifications aren't buried by marketing content.
• Build and lead a Member Communications Shared Services team to own, execute, and QA centralized member communications.
• Lead the response strategy for large-scale regulatory shifts (e.g., changes in formulary notification requirements or state-specific PBM transparency laws).
• Define KPIs for the team, moving beyond "open rates" to include "member sentiment," "compliance accuracy” etc.

What you will bring to SmithRx:

• 8-10+ years of experience in communication operations within a highly regulated industry (PBM, Health, or Finance/Fintech).
• Experience automating manual processes and migrating programs to new platforms.
• Experience with B2C or B2B2C multi-channel communications platforms & print vendors
• You are highly technical and enjoy rolling up your sleeves and getting into the weeds.
• Deep fluency in HIPAA, SOC2, and ERISA compliance frameworks a plus.
• Exceptional project management skills
• Experience implementing a "human-in-the-loop" QA process for physical mailings at a scale of 100k+ monthly units.
• The "Modern PBM" DNA: A desire to disrupt legacy insurance jargon with clear, compassionate, and transparent language.

What SmithRx Offers You: 

• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
• Flexible Spending Benefits 
• 401(k) Retirement Savings Program 
• Short-term and long-term disability
• Discretionary Paid Time Off 
• Paid Company Holidays
• Wellness Benefits
• Commuter Benefits 
• Paid Parental Leave benefits
• Employee Assistance Program (EAP)
• Well-stocked kitchen in office locations
• Professional development and training opportunities

Who We Are:

SmithRx is a rapidly growing, venture-backed Health-Tech company.  Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service.  With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.

We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:

• Integrity: Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new.
• Courage: We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward—always.
• Together: The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise.

Job Summary:
The Technical Integration Specialist will operate as a part of SmithRx’s growing Adjudication Platform Team. Candidates will work cross-functionally with our business and technology organizations to develop and implement streamlined solutions to electronic data integration workflows. Candidates will assist the team in designing processes to support integral PBM file exchanges that contribute to the ongoing success of SmithRx and our client. Our goal is to assist our business partners and effectively champion an efficient and streamlined data file sharing process for all parties.

What you will do:

• Ensure project implementation resources are executing on implementation of the solution in a timely manner, and in accordance with solution design
• Serve as the primary technical contact on all eligibility and data integration discussions
• Ensure client understands technical implementation roles & responsibilities
• Attend implementation meetings to provide guidance on our technical integration processes
• Ensure client is trained and empowered on SmithRx’s data integration solution
• Lead and/or assist in solution configuration and quality assurance
• Participate in implementation tasks (including technical tasks) as needed to meet project timelines and deliverables
• Troubleshoot and resolve any current and ongoing electronic data sharing issues to include but not limited to eligibility, accumulator and paid claim file formats, SFTP connectivity, data ingestion and data accuracy.
• Develop proficiency on SmithRx data process flows to play role of EDI expert to the client
• Provide product knowledge and expertise to implementation staff, client, and other stakeholders
• Manage implementation resource on project execution, without direct managerial ownership
• Manage integrations with third party systems.
• Excellent communication with technical, business, and non-technical team members.
• Excellent organizational and multi-tasking skills, attention to quality, self-motivation, and a desire to succeed.

What you will bring to SmithRx:

• Bachelor’s degree or equivalent experience preferred
• 4-6 years EDI experience required
• Pharmacy claims adjudication (NCPDP) experience preferred
• Intermediate skill in SQL (preferably PostgreSQL)
• Intermediate skill in Microsoft Excel
• Robust analytical skills, ability to think critically about data and data flow
• General understanding of Healthcare Industry players (PBMs, EHRs,TPAs, Aggregators, Pharmacies)
• Strong communication skills, both in-person and written 
• Self-starter mentality: ability to make informed decisions, find creative approaches to difficult challenges, and deliver on commitments
• Execution-focused ethos - you are a solutions-oriented problem solver and efficiency driven
• Flexible, adaptable, and able to respond under the pressure of a fast-paced technology company

What SmithRx Offers You: 

• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
• Flexible Spending Benefits 
• 401(k) Retirement Savings Program 
• Short-term and long-term disability
• Discretionary Paid Time Off 
• Paid Company Holidays
• Wellness Benefits
• Commuter Benefits 
• Paid Parental Leave benefits
• Employee Assistance Program (EAP)
• Well-stocked kitchen in office locations
• Professional development and training opportunities

Who We Are:

SmithRx is a rapidly growing, venture-backed Health-Tech company.  Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service.  With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.

We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:

• Integrity: Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new.
• Courage: We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward—always.
• Together: The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise.

Job Summary:
SmithRx is looking for an Integration Manager to join the company’s Customer Success team to support all core Integration functions ensuring the high quality of the SmithRx product. As an Integration Manager you have end-to-end accountability for the overall integration project. The role requires someone who can drive project teams to specific milestones, while effectively collaborating with key internal and external stakeholders to deliver high quality and predictable outcomes.

What you will do:

• Be the primary project contact during the integration process with external vendors and internal partners
• Lead integration meetings with vendors
• Identify the integration project requirements
• Ensure all requirements are documented in the standard project template
• Create and maintain a detailed project plan and open items log for project monitoring purposes
• Monitor and communicate integration project progress via client meetings and/or correspondence
• Engage and execute a testing plan to ensure the requirements were developed and working as designed
• Coordinate and collaborate across functional teams, and with the client to ensure items are completed timely, ensuring readiness for go-live
• Provide go-live support by assisting with escalated client issues, member issues, project issues, etc.
• Act as a mentor for colleagues throughout the integration process and solve for opportunities identified through trend analysis and process improvement

What you will bring to SmithRx:

• 5-8 years of project management experience
• Bachelor's degree or equivalent work experience required
• Healthcare and/or pharmacy experience strongly preferred
• In-depth understanding of Healthcare Industry players (PBMs, EHRs, TPAs, Aggregators, Pharmacies)
• General understanding of EDI, file management and pharmacy claims adjudication
• Salesforce experience required
• Microsoft Office proficiency required
• Strong communication skills via face-to-face meetings, conference calls and written correspondence required
• Self-starter mentality: ability to make informed decisions, find creative approaches to difficult challenges, and deliver on commitments
• Execution-focused ethos - you are a solutions-oriented problem solver and efficiency driven
• Flexible, adaptable, and able to respond under the pressure of a fast-paced technology company

What SmithRx Offers You: 

• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
• Flexible Spending Benefits 
• 401(k) Retirement Savings Program 
• Short-term and long-term disability
• Discretionary Paid Time Off 
• Paid Company Holidays
• Wellness Benefits
• Commuter Benefits 
• Paid Parental Leave benefits
• Employee Assistance Program (EAP)
• Well-stocked kitchen in office locations
• Professional development and training opportunities

Who We Are:

SmithRx is a rapidly growing, venture-backed Health-Tech company.  Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service.  With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.

We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:

• Integrity: Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new.
• Courage: We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward—always.
• Together: The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise.

Job Summary:

As a Senior Product Manager – Data & AI at SmithRx, you will lead the product strategy and execution for the core platform capabilities that leverage data, analytics, machine learning, and Generative AI to power automation, intelligence, and faster decision-making across our ecosystem. This includes developing a deep understanding of product and usage analytics to inform data driven decisioning. Supporting solutions that span Integrations, Adjudication, Core Data and Reporting Systems Intelligence.

You’ll thrive in this role if you're excited about solving complex problems with data and have experience in health-tech, Pharmacy Benefits Management and/or related domains.

What you will do:

• Integrations, Adjudication & Core Data Systems Intelligence: Lead data and reporting foundations / readiness, and AI-based solutions, partnering closely with the Platform Integrations & Adjudications PM team.
• Product Analytics & Experimentation Execution: Implement the product analytics framework within the Integration, Adjudication and Core Data systems experiences; own tagging and data collection requirements; lead/administer A/B testing experiments, measurements and readouts; supporting the ROI model that guides investment decisions.
• AI / ML:  Partner with the PM team to drive the identification, discovery, delivery and testing of new AI-based solutions within the Integrations, Adjudication & Core Data Systems Intelligence Platform product area.
• Data Quality Execution: Drive prioritization, triage, and remediation workflows for data quality issues, aligned with our enterprise-level Data Quality governance standards.
• Pre-Launch Data & Sales Proposal: Own requirements and execution for pre-launch claims ingestion, automation/self-service ingestion workflows, and the data components powering the SmithRx Sales Proposal Engine.
• Invoicing Execution & Next-Gen SmithRx Invoicing: Own and prioritize invoicing enhancements and defects. Leading the requirements and cross-functional delivery for our new invoicing workflows, driving the long-term EDW + ERP invoicing redesign.
• Salesforce Data Modeling & Sync: Own product requirements, data modeling, field mapping, and integration workflows across Platform <> Salesforce <> EDW to ensure scalable and accurate data availability.

What you will bring to SmithRx:

• 7+ years of product management experience, with a focus on data-centric or AI-driven products.
• Experience in health-tech, pharmacy benefits, or healthcare data environments strongly preferred.
• Proven success launching products that leverage data science, ML, or advanced reporting and analytics.
• Strong technical fluency and experience collaborating closely with engineers and data analysts.
• Experience with complex systems, integrations, and healthcare datasets.Experience navigating complex, high-dependency technical ecosystems with multiple intersecting data domains is highly preferred. You should be comfortable managing the downstream impacts of data changes in a tightly coupled architecture.
• Excellent communication and storytelling skills—able to clearly translate between business and technical audiences.
• Thrives in fast-paced, high-accountability environments with a strong sense of ownership.
• Bachelor's degree in a technical, business, or related field.  Advanced degree a plus.

Why This Role is Exciting:

• High-Impact Ownership – You’ll directly shape how data and AI improve healthcare experiences and cost savings.
• Innovate at Scale – Drive the next wave of intelligent automation and analytics in pharmacy benefits.
• Collaborate Across the Organization – Partner with teams to understand and deliver valuable solutions.
• Grow With Us – As SmithRx scales, so will the scope and product leadership opportunities.

What SmithRx Offers You: 

• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
• Flexible Spending Benefits 
• 401(k) Retirement Savings Program 
• Short-term and long-term disability
• Discretionary Paid Time Off 
• Paid Company Holidays
• Wellness Benefits
• Commuter Benefits 
• Paid Parental Leave benefits
• Employee Assistance Program (EAP)
• Well-stocked kitchen in office locations
• Professional development and training opportunities

Who We Are:

SmithRx is a rapidly growing, venture-backed Health-Tech company.  Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service.  With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.

We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:

• Integrity: Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new.
• Courage: We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward—always.
• Together: The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise.

Job Summary:

SmithRx is adding a Pricing Strategy Director to the team who will collaborate closely with our Sales team and Proposals team to craft winning PBM offers, with an emphasis on larger enterprise clients. In addition to the Sales and Proposals team, this person will collaborate closely with our Strategy, Partnerships, Legal, Supply Chain, and Revenue teams and be a critical driver of SmithRx’s growth. 

The successful candidate will be commercially-minded and deeply knowledgeable around AWP discount and rebate guarantee pricing as commonly submitted in PBM RFPs run by brokers and pharmacy consultants. Curious, critically-minded, detail-oriented, and eager to win, you are capable of distilling complex technical pricing and contract-related issues into persuasive offers and communicating those offers internally and externally.  You are a master of the current PBM pricing state-of-art, but you are also creative, innovative, and able to craft new offer models in a rapidly evolving PBM sector.

What you will do:

• Conduct repricing and member experience analyses of prospect data 
• Compose offers that large employers understand and find compelling 
• Generate pricing and related answers to be entered into RFP platforms 
• Collaborate with the Sales team to adapt and refine pricing offers to best suit the needs of prospects and enable SmithRx to win 
• Generate client-ready spreadsheets and presentations that impress enterprise-grade clients 
• Demonstrate an ability to learn quickly and to understand how SmithRx’s business model and approach is different from legacy PBMs in the industry 
• Evaluate and assess risks associated with different pricing and RFP response strategies 
• Collaborate with the Legal team to ensure that our pricing strategy is appropriately reflected in our contracting strategy 
• Provide support in legal and contractual negotiations related to pricing and reconciliation terms 

What you will bring to SmithRx:

• Bachelor’s degree with 10+ years of experience working with pharmacy benefits RFPs, contracts, AWP discount pricing and rebate guarantees
• Experience working with historical claims data to assess and manage riskx` by conducting reprice and trend analyses
• Experience with leading conversations with employers, brokers and pharmacy benefits consultants regarding pharmacy benefits
• Highly proficient with Excel
• Experience leveraging Salesforce, Box, Google Suite, and/or similar technology tools to drive operational efficiencies
• You have a proven track record of delivering exceptional, quantifiable business impact
• You have experience in a highly strategic, analytical and operational role in fast-paced environments
• You are low ego and have a knack for working well with a wide range of people
• You excel at using data to reach decisions and are comfortable demonstrating these skills to external stakeholders

What SmithRx Offers You: 

• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
• Flexible Spending Benefits 
• 401(k) Retirement Savings Program 
• Short-term and long-term disability
• Discretionary Paid Time Off 
• Paid Company Holidays
• Wellness Benefits
• Commuter Benefits 
• Paid Parental Leave benefits
• Employee Assistance Program (EAP)
• Well-stocked kitchen in office locations
• Professional development and training opportunities

Who We Are:

SmithRx is a rapidly growing, venture-backed Health-Tech company.  Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service.  With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.

We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:

• Integrity: Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new.
• Courage: We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward—always.
• Together: The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise.

Job Summary:

SmithRx is looking for an Implementation Manager I to join the company’s Customer Success team to support all core Implementation functions ensuring the high quality of the SmithRx product. 

As an Implementation Manager you have end-to-end accountability for the overall implementation project. The role requires someone who can drive project teams to specific milestones, while effectively collaborating with key internal and external stakeholders to deliver high quality and predictable outcomes.

What you will do:

• Be the primary face to the client during the implementation process
• Conduct impact analysis with client to determine the appropriate requirements for a smooth and successful implementation
• Ensure all requirements are documented in the standard project templates and tools and then obtain approval from the Client before initiating builds
• Create and maintain a detailed project plan and open items log for project monitoring purposes
• Coordinate and collaborate across functional teams and the client to ensure items are completed timely, ensuring readiness for go-live
• Monitor progress using weekly status reporting formats
• Assist with escalated client issues, member issues, project issues, etc.
• Provide go-live support
• Facilitate internal Post Implementation Review meetings
• Provide mentoring and support to other team members
• Support high-volume, high-profile clients (Superbrokers, 340B, etc.)
• Act as a mentor for colleagues throughout the implementation process and solve for opportunities identified through trend analysis and process improvement
• Participate in ad-hoc project requests 
• Participate in process improvement efforts and focus group.

What you will bring to SmithRx:

• Bachelor's degree or equivalent work experience required
• Healthcare and/or pharmacy experience strongly preferred
• 5-8 years of work related experience required
• Salesforce experience preferred
• Microsoft Office literacy
• Strong communication skills via face-to-face meetings, conference calls and written correspondence
• Self-starter mentality: ability to make informed decisions, find creative approaches to difficult challenges, and deliver on commitments
• Execution-focused ethos - you are a solutions-oriented problem solver and efficiency driven
• Flexible, adaptable, and able to respond under the pressure of a fast-paced technology company

What SmithRx Offers You: 

• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
• Flexible Spending Benefits 
• 401(k) Retirement Savings Program 
• Short-term and long-term disability
• Discretionary Paid Time Off 
• Paid Company Holidays
• Wellness Benefits
• Commuter Benefits 
• Paid Parental Leave benefits
• Employee Assistance Program (EAP)
• Well-stocked kitchen in office locations
• Professional development and training opportunities