Who We Are:

SmithRx is a rapidly growing, venture-backed Health-Tech company.  Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service.  With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.

We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:

• Integrity: Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new.
• Courage: We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward—always.
• Together: The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise.
  
  

Job Summary:

SmithRx is looking for a Partner Operations Specialist to join the SmithRx team to collaborate with other team members to monitor and problem solve issues with eligibility, accumulator and claims files daily.

This role would be a great opportunity for a Pharmacy Technician who is interested in transitioning to the pharmacy benefits industry.

What you will do:

• Execute and manage a set list of rotating task assignments centered on monitoring incoming and outgoing files, and data syncing across systems.
• Understand and facilitate account structure updates for eligibility and accumulator requirements. 
• Validate system configurations for accuracy by monitoring inbound files from external partners.
• Identify issues and write tickets to be resolved by other resources, as well as follow-up to ensure resolution is being completed.
• Provide feedback on opportunities to improve workflow efficiency to leadership. 
• Contribute to process and workflow documentation.
• Serve as a mentor for new team members and a trainer for new processes.
• Collaborate and provide support for member support and customer success teams.
• Collaborate cross-functionally on system enhancements for workflow automation.
• Become the subject matter expert for plan design configuration details for assigned groups.
• Monitor ongoing operations and provide troubleshooting support for our claims adjudication processes including eligibility, accumulators, reporting, and syncing of systems with data.
• Support new partner integrations and client implementations.
• Partner closely with internal teams to support all processes during onboarding and maintenance of accounts by working cross-functionally to resolve key issues that may arise.
• Ensure that data partner connections are maintained and created when approved.
• Work as assigned on projects outside of daily assigned tasks.

What you will bring to SmithRx:

• For internal applicants:
  • 1+ years of tenure with Smith in active status required (note that if you were on any leave of absence while working here, this will not count towards active status)
  • Must be in good standing, including:
    • No active writeups
    • Consistent and good attendance record
    • Current performance meets/ exceeds expectations and is acceptable given the requirement for the new role
• 2+  years of experience as a pharmacy technician or other industry experience.
• High School Diploma or GED required.
• Experience in Microsoft Excel building reports, reviewing and interpreting reports, sending and receiving data.
• Bonus points for familiarity with Looker, Datadog, Jira, Tableau, and/or Salesforce.
• Familiar with running basic SQL queries prefer. 
• Strong communication skills as a team member.
• Self-starter mentality: ability to work independently to manage time and assigned tasks, make informed decisions, and solve issues.
• Execution-focused ethos - you are a solutions-oriented problem solver and efficiency driven.
• Flexible, adaptable, and able to respond under the pressure of a fast-paced technology company.

What SmithRx Offers You: 

• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life and AD&D Insurance
• 3 Weeks Paid Time Off
• Paid Company Holidays
• Paid Parental Leave Benefits
• Flexible Spending Benefits 
• 401(k) Retirement Savings Program 
• Short-Term and Long-Term Disability
• Wellness Benefits
• Commuter Benefits 
• Employee Assistance Program (EAP)
• Well-stocked Kitchen In Office Locations
• Professional Development and Training Opportunities

Who We Are:

SmithRx is a rapidly growing, venture-backed Health-Tech company.  Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service.  With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.

We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:

• Integrity: Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new.
• Courage: We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward—always.
• Together: The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise.

Job Summary:
Senior Benefits QA Analyst
As a Senior Benefits QA Analyst, you will be responsible for overseeing the core operations processes and standards to ensure the delivery of a high quality SmithRx product.

What you will do:
* Communicate project status and escalate issues for improved workflow efficiency
* Collaborate with engineers on system enhancements to create workflow automation
* Support Benefits QA analysts with day-to-day activities and complex requests
* Function as a subject matter expert on department standards and processes
* Drive enhancement efforts of test plans to ensure application functionality meets original requirements
* Support business application systems and maintain plan data integrity
* Build, maintain, and capture department metrics, identify areas of opportunity for process improvement, and develop quality acceptance standards.

What you will bring to this role: 
* Bachelors degree or equivalent work experience required.
* 6+ years of experience as a quality assurance Analyst with a healthcare or health insurance organization required.
* Detail-oriented data and metrics reporting experience to include pivot tables, graphs, and formulas required.
* Robust analytical skills; advanced skills in Microsoft Excel
* Basic level skill and experience with MySQL encouraged
* Strong communication skills via face-to-face meetings, conference calls and written correspondence
* Self-starter mentality: ability to make informed decisions, find creative approaches to difficult challenges, and deliver on commitments
* Execution-focused ethos - you are a solutions-oriented problem solver and efficiency driven
* Flexible, adaptable, and able to respond under the pressure of a fast-paced technology company

What SmithRx Offers You: 

• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
• Flexible Spending Benefits 
• 401(k) Retirement Savings Program 
• Short-term and long-term disability
• Discretionary Paid Time Off 
• Paid Company Holidays
• Wellness Benefits
• Commuter Benefits 
• Paid Parental Leave benefits
• Employee Assistance Program (EAP)
• Well-stocked kitchen in office locations
• Professional development and training opportunities

Who We Are:

SmithRx is a rapidly growing, venture-backed Health-Tech company.  Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service.  With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.

We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:

• Integrity: Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new.
• Courage: We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward—always.
• Together: The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise.

Job Summary:
The Manager, Benefit Operations Testing & QA is responsible for leading, coaching, and developing a team of benefit configuration specialists. You will ensure the high-quality delivery of the SmithRx product by overseeing the build and management of pharmacy benefit plans on various platforms. This role is a key part of the Plan Operations team, responsible for core benefits operations functions, process improvement, and upholding best practices in benefit configuration.

In order to be eligible for this position applicants must be based in one of the following states: Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Indiana, Kansas, Kentucky, Massachusetts, Minnesota, Missouri, Nevada, New Jersey, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, Wisconsin.

What you will do:

• Manage team members in the delivery of benefit configuration, testing, and documentation aspects of the plan build and maintenance responsibilities to drive the highest level of performance and meet or exceed service level agreements.
• Manage employee performance through defined employee scorecards and performance metrics.
• Provide ongoing feedback and coaching to ensure performance targets are met, providing appropriate levels of direction and support to your team members as needed.
• Schedule employees, track productivity, maintain work schedules, coordinate different activities, and approve time off and overtime.
• Participate in initiatives to support process/workflow improvements, leverage new system capabilities within work processes, and consistently institute best practices within the function.
• Work with clients, identifying and understanding benefit plan requirements. Build and maintain pharmacy benefit plans for client groups.
• Own all aspects of benefit configuration organization and structure for accounts by monitoring plan data integrity.
• Provide leadership support to team members for escalations and complex configuration requests.
• Communicate to leadership on project status, escalating issues when appropriate, and drive changes to improve workflow efficiency.
• Be accountable for ensuring review and resolution of inquiries from internal teams such as member support and customer success are completed timely to improve member experience.

What you will bring to SmithRx:

• 5+ years in a leadership role with direct reports required, preferably leading people working in a remote setting.
• 8+ years of working knowledge of pharmacy benefits, benefit configuration, healthcare benefits, and/or claims processing.
• Experience with document management practices is preferred.
• Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialogue.
• Ability to navigate unique and individual team member scenarios while providing coaching through day-to-day challenges and mentoring through a long-term, relationship-based approach to drive long-term individual success.
• Ability to take initiative with little to no direction.
• Passion for operational excellence that directly impacts clients, partners, and end-users.
• Passion for building excellence and constantly iterating on process improvements.
• Passion for developing, inspiring, and leading teams composed of less-experienced employees.
• Execution-focused ethos - you are a solutions-oriented problem solver and efficiency-driven.
• Organized and thoughtful with the ability to handle competing issues and prioritize accordingly.
• Comfortable with leading teams in a fast-changing environment.
• Flexible, adaptable, and able to respond under the pressure of a fast-paced organization.
• Bachelor's degree or equivalent work experience required.

What SmithRx Offers You: 

• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
• Flexible Spending Benefits 
• 401(k) Retirement Savings Program 
• Short-term and long-term disability
• Discretionary Paid Time Off 
• Paid Company Holidays
• Wellness Benefits
• Commuter Benefits 
• Paid Parental Leave benefits
• Employee Assistance Program (EAP)
• Well-stocked kitchen in office locations
• Professional development and training opportunities

Who We Are:

SmithRx is a rapidly growing, venture-backed Health-Tech company.  Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service.  With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.

We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:

• Integrity: Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new.
• Courage: We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward—always.
• Together: The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise.

Job Summary

We are seeking a highly skilled Incident Manager to own the end-to-end incident management process across our technology and operational ecosystems. This role is a unique opportunity to protect the reliability of critical systems—like Claims and integrations—that our patients and pharmacy partners rely on every day. As an Incident Manager, you will bring order to chaos, lead cross-functional teams through high-pressure situations, and drive the systemic changes needed to prevent future disruptions.

What you will do:

• Incident Response & Resolution
• Command high-severity incident bridges, directing cross-functional teams (Engineering, Plan Operations, Customer Success) toward rapid identification and mitigation of issues.
• Act as the central point of contact during crises, ensuring that triage efforts remain focused, efficient, and aligned with SLAs.
• Cross-Functional Collaboration & Communication
• Partner with stakeholders and senior leadership to provide timely, transparent, and accurate communication regarding business impact, resolution status, and recovery times.
• Act as the primary representative of the incident response team to internal business units, translating deeply technical concepts into clear business updates.
• Root Cause Analysis & Prevention
• Lead comprehensive blameless Post-Mortem and Root Cause Analysis (RCA) investigations to uncover underlying system or operational deficiencies.
• Partner with Product and Engineering managers to translate RCA findings into actionable, prioritized roadmap items that mitigate long-term technical risks.
• Process Improvement & Operational Excellence
• Continuously mature SmithRx’s incident management frameworks, on-call workflows, and alerting protocols.
• Establish and maintain best practices for incident documentation, tracking metrics (e.g., MTTA, MTTR), and running tabletop exercises to prepare teams for future events.

What you will bring to SmithRx:

• 5+ years of experience in technical incident management, site reliability engineering (SRE), or IT operations, ideally within a fast-paced, highly-regulated SaaS or healthcare environment.
• A proven track record of delivering results in ambiguous, high-pressure situations while keeping teams focused and calm.
• Deep understanding of modern incident management protocols, ITIL frameworks, and tools (e.g., PagerDuty, Jira, Datadog).
• Exceptional written and verbal communication skills, including the ability to write strategic documentation (e.g., incident reports, executive summaries, process proposals).
• Demonstrated ability to influence overlapping business and technology areas without direct authority to reduce inefficiencies and improve platform reliability.
• Alignment with our core values: Courage to Transform, Operate with Integrity, and Together We Succeed.

Preferred Qualifications:

• Familiarity with domain-driven design and cloud-native architecture.
• Experience in the healthcare, pharmacy benefit management (PBM), or health-tech industry.
• Proven ability to work with geographically distributed teams and stakeholders.

What SmithRx Offers You:

• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
• Flexible Spending Benefits 
• 401(k) Retirement Savings Program 
• Short-term and long-term disability
• Discretionary Paid Time Off 
• Paid Company Holidays
• Wellness Benefits
• Commuter Benefits 
• Paid Parental Leave benefits
• Employee Assistance Program (EAP)
• Well-stocked kitchen in office locations

Who We Are:

SmithRx is a rapidly growing, venture-backed Health-Tech company.  Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service.  With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.

We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:

• Integrity: Always operate with honesty and transparency so we earn the trust of our clients.
• Courage: Demonstrate the courage needed to take on a broken industry and continuously improve what we offer to optimize health outcomes.
• Together: Foster a collaborative and inclusive environment that values teamwork, respect, and open communication, and encourages creativity and diversity of thought.

Job Summary:

The Customer Success Team is focused on helping SmithRx’s clients derive the full value of their PBM services. We build and manage effective relationships with our customers’ operational leadership, communicating the value of our services in the context of customers’ business goals with the goal of retaining high performing, satisfied customers. We identify risks to client satisfaction proactively and collaborate across product and operational lines to tenaciously pursue solutions and advocate for our clients.

As a Partner Relationship Manager, you will be responsible for ensuring the complete post go-live success and collaboration with TPA and Data Partners in support of our mutual customers. You will bring strong industry, technical and product knowledge and serve as a trusted advisor and business partner for the Partners’ operational leadership. The Partner Relationship Manager begins involvement during the integration process and is responsible for the long term maintenance of the relationship, orchestrating the involvement of additional SmithRx teams to ensure that we are successfully administering the data required to support our client benefit plan.

What you will do:

• Be accountable for Partner satisfaction and relationship
• Build trusting relationships with Partners’ operational leadership
• Maintain a comprehensive understanding of business and technical challenges faced by customers
• Apply cross-functional project management to drive resolution for escalated client issues, coordinating internal and external teams as necessary
• Identify product gaps by conducting business impact assessments and managing partner expectations
• Assess and prioritize issues that may lead to client attrition risk and ensure a strong mitigation plan is in place
• Coordinate additional customization, product development requests, or new product education with partners
• Troubleshoot and coordinate resolution of partner issues
• Leverage SmithRx resources with knowledge of our products to provide relevant adoption, best practices and technical recommendations on solutions and enhancements configured to meet customers’ business needs
• Have the ability to be a change agent and drive an initiative from concept to fruition.  A strong focus on governance, driving adoption and recommending standardization where appropriate
• This individual will meet or speak with the Partner on a frequent cadence with the expectation of continually moving the relationship forward while uncovering new opportunities.
• Ability to work with internal and external cross-functional teams to drive projects to completion

What you will bring to SmithRx:

• 5+ years of working knowledge of healthcare benefits, pharmacy benefits, or commercial health insurance
• 3+ years of experience in a client-facing role, preferably in Customer Success or Account Management
• 3+ years of working experience with technical data file exchange (EDI or ETL)
• Bachelor’s and Advanced Degree in a related field strongly preferred.
• An obsession with customer experience and customer satisfaction
• A passion for solving difficult problems together in collaboration with the broader team
• Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialogue
• Experience in relationship management ensuring expectations and deliverables are documented and met, key stakeholders are informed, and client satisfaction is achieved
• Ability to work independently as well as part of an extended, cross-functional team
• Self-driven, results-oriented work ethic with a positive outlook
• Ability to take initiative with little to no direction
• Must be able to manage multiple objectives at one-time
• Be transparent and honest in a positive, professional and polite manner
• Conflict resolution skills
• Empathic communicator with a consultative approach, able to see things from other person's point of view

What SmithRx Offers You: 

• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
• Flexible Spending Benefits 
• 401(k) Retirement Savings Program 
• Short-term and long-term disability
• Discretionary Paid Time Off 
• 12 Paid Holidays
• Wellness Benefits
• Commuter Benefits 
• Paid Parental Leave benefits
• Employee Assistance Program (EAP)
• Well-stocked kitchen in office locations
• Professional development and training opportunities