Payjoy
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Key responsibilities
Define and manage the global website content to support brand, campaign, and product goals.
Oversee content updates, launches, and optimizations across global and local web pages.
Ensure SEO/AEO/ GEO best practices and user experience (UX) principles are applied globally.
Partner with creative and brand teams to maintain a cohesive look and tone of voice across all digital touchpoints.
Provide brand and creative guidelines to regional teams and agencies.
Collaborate with local marketing teams to adapt and localize global campaigns for regional websites.
Act as the main liaison between global and regional web managers to ensure alignment on priorities, content launches, and performance goals.
Gather insights and feedback from local markets to inform global web strategy.
Manage relationships with digital and creative agencies, including web developers, UX/UI designers, and content partners.
Define project briefs, timelines, and deliverables for agency-led website initiatives.
Monitor performance and quality of agency output against agreed KPIs
Work with analytics teams to track website KPIs, including traffic, engagement, and conversion rates.
Qualifications
Bachelor’s degree in Marketing, Communications, Digital Media, or related field.
5+ years of experience in web content management, digital marketing, or global brand management.
Strong understanding of CMS platforms (e.g., WordPress, AEM, Contentful).
Experience working with creative and digital agencies.
Excellent project management and cross-functional communication skills.
Fluency in English; additional languages are a plus.
Global or regional experience (multi-market coordination) strongly preferred.
Strategic thinker with a creative eye and operational discipline.
Strong collaborator who can balance global brand standards with local market needs.
Advance understanding of HTML and CSS for content editing or QA.
Familiarity with SQL and data analytics for performance reporting.
Exposure to A/B testing and personalization tools.
Benefits
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Key responsibilities
Contribute to the design and execution of strategic initiatives, ensuring clear alignment with business goals and measurable progress over time.
Combine quantitative and qualitative analysis to identify opportunities for growth, support business case development (including for cross-functional stakeholders), and prioritize initiatives to grow the D2C channel globally.
Design and maintain dashboards and reports to support deeper analysis, standardize reporting processes, and ensure data accuracy.
Monitor and report on key KPIs, highlighting performance trends, execution gaps, and actionable insights to guide decisions.
Work with Finance and Risk teams to create financial projections used to measure and actively manage the performance of the channel and determine budget allocations.
Conduct strategic research, competitive benchmarking, and uncover customer insights (including surveys, analysis of digital behavioral data, etc.) to inform decision-making and uncover growth opportunities.
Assist in the preparation of materials for internal business reviews, planning cycles, and leadership updates.
Qualifications
Past experience in strategy, consulting, growth, or business ops roles.
Analytical skills with a data-driven approach - is able to quantitatively diagnose root causes and use data to formulate recommendations. Strong Excel/Google sheets skills are a must. SQL skills are strongly preferred. Familiarity with BI tools (e.g., Tableau, Power BI, Hex) is a plus.
Basic to intermediate financial modeling skills preferred.
Highly organized - can manage multiple workstreams with a variety of stakeholders simultaneously.
Strong oral and written communication skills (skill in PowerPoint is required)
Demonstrated ability to work cross-functionally and drive alignment across teams.
Self-driven and results-driven, willing to work in a dynamic, high-change environment.
Benefits
Ready to apply?
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We are looking for a Telesales Manager to lead the evolution of our sales channel into a scalable, AI-driven model. In this role, I will define the channel strategy, optimize the customer journey, and drive growth through tools such as voice bots, automation, and API integrations. I will own both the telesales channel and the AI solutions that power it, leading their implementation and continuous improvement in close collaboration with Product, Marketing, Brand, and Operations teams across a global scope (Mexico and Brazil). This is an individual contributor role with high exposure to multiple stakeholders, ideal for someone with a strong analytics background (SQL is a must, along with dashboarding and performance monitoring), experience in commercial and martech environments, and a clear focus on results, conversion, and customer experience. Advanced English is required.
Key responsibilities
Own the telesales AI agent development process: identify new use cases, build and deploy agents, and continuously iterate to improve conversion and retention rates.
Lead the evaluation, integration, and deployment of new vendors and tools to enhance telesales capabilities.
Define and enforce best practices across the telesales channel, ensuring quality, consistency, and compliance in all customer interactions.
Collaborate with Marketing, Product, and Product Marketing teams to surface insights from customer conversations and translate them into improvements to customer-facing aspects of the product.
Partner with the Analytics team to establish measurement frameworks, track channel KPIs, and report on performance with accuracy and rigor.
Qualifications
Bachelor's degree in an analytical or technical field (e.g., Engineering, Mathematics, Computer Science, Economics) with demonstrated experience in marketing.
Strong understanding of AI tools and the technical aspects involved in their deployment and integration.
Experience managing external vendors and technology partners.
Proven track record of building AI-driven solutions that deliver measurable business results.
Excellent project management skills with the ability to communicate effectively across functions and levels of seniority.
Fluency in English (written and spoken).
Advanced level of SQL
Experience designing and interpreting A/B tests.
Nice to Have
Hands-on experience working within or alongside sales channels.
Benefits
Ready to apply?
Apply to Payjoy
Responsibilities
Qualifications
Benefits
Ready to apply?
Apply to Payjoy
Responsibilities
Qualifications
Benefits
Ready to apply?
Apply to Payjoy
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